International Business- EB MCS

We at Prudent Insurance Brokers Pvt Ltd. are hiring for our International Business department for Chennai branch.

Job Summary:

To Institutionalize the Broker - Insured Partnership, build customer loyalty, penetrate, expand and protect the accounts by saving on costs and Minimizing risks.

Role & Responsibilities:

Core Skills for the Role –

1). Effective relationship management & engagement for MNC relationships

• Responsible for strengthening client relationships & effective year-round engagement
• Work very closely with GPG in consistently building quality, review & feedback
• Responsible for all client & employee level engagement activities & strategies - Monthly/quarterly connects, presenting portfolio analysis/benchmarking reports, orientations etc.

2). Central Focal Point for Account Management:

• Serve as a key bridge between global & local stakeholders
• Co-ordinating with all the internal teams – CPU, Claims, Analytics and Tech for employee and HR related concerns and conducting periodic review.

3). Managing client grievances

• Point of escalation for any client challenges & dissatisfaction
• Bridge between internal coordination & external communications for cases of client grievances & resolutions

4). Renewal Management:

• Managing client renewals in line with IB protocols

5). Up-sell/Cross-sell:

• Generating revenue based on cross-sell and up-sell opportunities for the existing business portfolios

Desired Profile/Who Should Join:

• Demonstrated ability to learn quickly and contribute
• 4-8 Yrs of experience with Insurance and Health Insurance Policy
• Excellent Written and verbal communication skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and preferably able to use higher level functions in excel
• Well Organized
• Self-guided
• Detail-oriented and conscientious
• Solution-oriented (proactive in identifying root cause and proposing appropriate solution)
• Goal-oriented
• Team player/collaborative
• High level listening skills (ability to infer additional meaning from written communication from our broker partners through the tone of the communication, not just the specific instructions)
• Ambitious