International Business Manager

Job Description

Job Summary: We are seeking a dedicated and proactive Multinational Client Service Specialist to join our International Business, Employee Benefits Practice team. In this role, you will be responsible for managing and nurturing holistic relationships with our valued multinational clients, acting as the primary point of contact for HR teams. You will ensure the smooth execution of all client-related administrative matters, coordinating effectively with internal and external stakeholders to guarantee seamless operations. This position is tailored for professionals with a focus on MNC clients, offering the opportunity to engage with global stakeholders and gain valuable exposure to international business dynamics throughout the year. Roles & Responsibilities: · 1.Effective relationship management & engagement for MNC relationships Responsible for strengthening client relationships & effective year-round engagement Work very closely with Sales Team in consistently building quality, review & feedback Responsible for all client & employee level engagement activities & strategies 2.Central Focal Point for Account Management: Serve as a key bridge between global & local stakeholders Co-ordinating with all the internal and external teams as single point of contact 3.Managing client grievances Point of escalation for any client challenges & dissatisfaction Bridge between internal coordination & external communications for cases of client grievances & resolutions 4.Renewal Management: Managing client renewals in line with IB protocols 5.Up-sell/Cross-sell: Generating revenue based on cross-sell and up-sell opportunities for the existing business portfolios Desired profile/who should join: Candidate must have excellent communication skills, both written & verbal Exposure to servicing of MNCs / International Clients in prior role will be an advantage Must have experience in successfully managing an end-to-end renewal process for Group Benefit Insurance portfolios Must have exposure to Employee Benefits Policy servicing Technical knowledge in the Employee Benefits Practice domain Ability to manage time effectively and project manage multiple tasks with different stakeholders Ability to work under tight timelines for delivery and juggle work between global time zones Ability to adapt to “learn” and “un-learn” new processes & tech quickly Branches: Bangalore, Mumbai, Pune, Gurgaon Years of Experience : 2 - 6 years Show more Show less