18 Jsm Jobs

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We're seeking a highly skilled Escalation Manager to drive strategic value, cross-functional alignment, and continuous improvement in our escalation management practices. You will set standards, lead process and cultural improvements, ensuring that our response to critical escalations is world-class, data-dri...

Job Title: Productivity Technical Specialist - Atlassian Job Purpose The role focuses on improving productivity, collaboration, and efficiency across Sage using technology tools like Microsoft, Atlassian (Jira, JSM, Confluence), and AI solutions . Youll help teams adopt and use these tools effectively, share best practices, and support problem-solving through technology. The role involves promoting new and existing tools , training others , and encouraging continuous learning to help colleagues work smarter and more independently. Key Responsibilities Use and manage Atlassian tools (Jira, Confluence, JSM) to improve teamwork, processes, and collaboration. Act as a technical expert and advoca...

Role Overview: As a Jira Administrator , you will be responsible for the end-to-end management, configuration, and optimization of the Atlassian tool suite, including Jira Data Center, Jira Cloud, Jira Service Management (JSM), Confluence, and Assets (Insight) . You will play a critical role in supporting enterprise-wide collaboration, IT service delivery, and asset management. To join our growing team, please review the list of responsibilities and qualifications. Key Responsibilities Administer and configure Jira Data Center & Cloud, including DC-to-Cloud migration (Jira & Jira service Desk). Manage Jira Issue types, workflows, screens, permissions, custom fields, automation rules, notific...

About Azentio Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE (Universal Lending), AMLOCK (Anti-Money Laundering & Compliance software suite), iMal, PREMIA Astra (Core Insurance software), ORION (Enterprise Resource Planning software) and MFUND Plus (Asset Management platform). Azentio has over 800 customers in more than 60 countries, with a team of over 2,300 employees across offices in 12 countries (and growing) globally a...

As the first point of contact for software-related queries, you will provide L1 support by diagnosing and troubleshooting common application errors. Your responsibilities will include logging, tracking, and escalating unresolved issues to the L2/L3 support teams when necessary. It is important for you to maintain detailed documentation of user queries, resolution steps, and known issues. Collaboration with cross-functional teams such as IT, product, and customer service teams to provide updates and resolution timelines will be a key aspect of your role. Effective communication with stakeholders during incidents and documenting and tracking issues using a ticketing system are also part of you...

Note: Please share the updated resume at sachin.shah@cielotalent.com Job Title: Enterprise Solutions Engineer The Enterprise Solutions Engineer is responsible for empowering teams through the adoption, optimization, and support of advanced enterprise platforms and AI-driven tools. This position will facilitate the deployment and integration of key technologies, enhance business intelligence capabilities, drive process automation, deliver outstanding end-user support, and ensure effective asset management. Key Responsibilities AI Adoption Lead the assessment, piloting, and implementation of AI tools such as Glean, Cursor, and Fellow.ai across the enterprise. Identify and document business cas...

As an experienced Monitoring and Observability Tool Administrator, your responsibilities will include: - Administrating and configuring monitoring tools such as ZenOss, OpenSearch, Superset, Splunk, Solarwinds, OpsGenie/JSM, Uptrends, Zabbix - Leading monitoring and alerting recommendations, tools configuration, and integration through scripting - Collaborating with other teams to propose continuous improvement in tooling by making technical contributions and providing architectural recommendations - Designing, developing, and implementing new monitoring and tooling solutions while focusing on synergy and automation - Developing and maintaining monitoring documentation, procedures, and stand...

Phenom Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal! We are seeking a highly skilled and motivated Automation Test Engineer with hands-on experience in Python and Selenium. The ideal candidate should have a strong background in test automation frameworks, API testing, and be capable of working in a fast-paced product development environment. About the role We are seek...

The Job Monitor critical Infrastructure services and ensure the services are operational with high availability Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs and innovating to continually improve Conduct Major Incident Management-including problem detection, outage status communication and resolution. Engage L2/L3 SREs to drive, triage and fix issues Conducting Change Control Board meetings Conducting Problem Management - drive root cause analysis and tracking corrective and preventive actions Engage with platform teams to refine the critical services and strengthen monitoring and alerting mechanisms Identify pat...

Jira Developer Experience 4+ Years Skills Jira Service Management, Jira Platform and Integration Location Remote/ Pune/ Gurgaon Salary Range – Market standards Notice Period - Immediate

Role & responsibilities Act as a single point of contact for emails, tickets, phone calls from end users regarding IT issues and queries. • Receiving, logging and managing queries/issues from end users via Jira tickets, Emails, telephone, and help desk portal. • Support JIRA and Confluence users • Control the additions, deletions, roles, and memberships of users. • Manage user rights for tools according to the requirements of projects and teams. • Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects • Implement custom xml-based JIRA gadgets • Generate documentation on workflows and processes implemented in JIRA to support runbook...

Role & responsibilities Act as a single point of contact for emails, tickets, phone calls from end users regarding IT issues and queries. • Receiving, logging and managing queries/issues from end users via Jira tickets, Emails, telephone, and help desk portal. • Support JIRA and Confluence users • Control the additions, deletions, roles, and memberships of users. • Manage user rights for tools according to the requirements of projects and teams. • Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects • Implement custom xml-based JIRA gadgets • Generate documentation on workflows and processes implemented in JIRA to support runbook...

Must-Have Skills: 5+ years of hands-on experience with JIRA Service Management (JSM) Expertise in writing and optimizing JQL queries Strong knowledge of ITIL processes (Incident, Problem, Change, Release, etc.) Experience with SLA configuration and management in JIRA Proven ability to administer and manage JIRA projects and workflows Preferred: Professional certifications in JIRA/Atlassian suite Strong communication, problem-solving, and interpersonal skills

Experienced MuleSoft integration developer Experience building and consuming web services (REST, SOAP) Experience working with MuleSoft API manager Experience with MulSoft Anypoint Platform Components (Transformer, Message Enricher, Choice Router, Scatter Gather, Database, Connector, data Weaver, File Connector, HTTP Connector, Web Service Consumer, For Each, Batch Component, Active MQ & VM Queue) Experience in Mule/ESB development, with strong REST and SOAP web services and use of different MULE CONNECTORS Experience in developing Mule flows in Anypoint studio Knowledge and experience in SQL server (SQL scripts) or any database is must Experience of working with Mulesoft components, workflo...

Role & responsibilities Administer, configure, and maintain Jira Software, Jira Service Management, and other Atlassian tools Set up and manage custom workflows, permissions, and schemes Troubleshoot, identify, and resolve technical issues related to Jira instances, including integrations with other tools Maintain and update user access control, permissions, and roles Provide training, documentation, and support Jira users, ensuring they are utilizing the system effectively Support Jira dashboards, reports, and filters Support the teams Principal Engineer with Jira maintenance, administration, upgrades, patching, and integration of additional plugins Support Plans (Advanced Roadmaps) and pro...

Set up, maintain, and troubleshoot desktop and notebook computers (On Site Remote) Daily follow ups on pending ticket to closure and ensure SLAs are met Follow up drive closure of long pending tickets Set up and configure printers, scanners, and other peripherals Working on a 24*7 environment and on shift basis Install and configure software Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency Coordinate with vendors as needed Alert the support teams on outages and provide necessary updates on Bridge calls Review and test new applications, printers, software s etc. and provide feedback Document issue resolution, Prioritize and re assign tickets in J...

About this role: Wells Fargo is seeking a Senior Data Management Analyst. In this role, you will: Must have strong experience (SME) in JIRA, Assets, Structure, Confluence, Groovy/Python scripting, Linux, Script Runner. In-depth knowledge of Jira Software, JSM and Confluence administration, configuration, customizations and Automations. Experience in building and supporting integrations built on REST services(Jira Java and REST APIs) Experience in building the dashboards, reports from Jira (Rich Filter Dashboards, Structures, Roadmaps / Plans) Analyze and assess the existing instances, including data structure, workflows, and configurations, to determine the best approach in solutioning / des...

Role & responsibilities The requirement is JAVA 8, core JAVA, JSM and Payment workflow, Exp: 5 to 9, ARC should be within max C1 ARC Grade, Domain: Banking, Finance, Credit system or payment system .