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Prudent Insurance Brokers Pvt Ltd. logo
Application Support Specialist Prudent Insurance Brokers Pvt Ltd.

4.0 - 8.0 years

0 Lacs

haryana

On-site

As the first point of contact for software-related queries, you will provide L1 support by diagnosing and troubleshooting common application errors. Your responsibilities will include logging, tracking, and escalating unresolved issues to the L2/L3 support teams when necessary. It is important for you to maintain detailed documentation of user queries, resolution steps, and known issues. Collaboration with cross-functional teams such as IT, product, and customer service teams to provide updates and resolution timelines will be a key aspect of your role. Effective communication with stakeholders during incidents and documenting and tracking issues using a ticketing system are also part of you...

Posted 1 day ago

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