28 Application Troubleshooting Jobs

As a Computer Repair Technician, you will be responsible for troubleshooting, diagnosing, and repairing hardware and software issues on a variety of devices. Your primary duties will include assisting customers, recommending hardware or software upgrades, and maintaining accurate service records. Your key responsibilities will include diagnosing and resolving hardware and software issues on desktops, laptops, and peripherals using diagnostic tools and hands-on testing. You will also be expected to remove and replace faulty components such as HDD/SSD, RAM, motherboards, and power supplies, as well as install peripherals like printers, scanners, and monitors. Additionally, you will be responsible for installing, configuring, and troubleshooting operating systems and applications, managing driver conflicts, and removing malware. Data recovery and backup procedures will also be part of your responsibilities to safeguard against data loss whenever possible. As part of routine maintenance, tasks like disk cleanup, defragmentation, system updates, and performance optimization will also be required. This is a full-time position with a day shift schedule. In addition to your base salary, performance bonuses and yearly bonuses are also available. The work location is in person. Thank you.,

Responsibilities center around supporting our Windows 11 devices via the Service Now ticketing platform You will be responsible for supporting your primary facility but expected to provide desktop support for any regional facility remotely as well We have teams embedded in 11 facilities globally that support 30+ sites in total, Your Key Responsibilities The role would also be responsible for installing/maintaining office (O365) technologies for our end users, this includes supporting Outlook, Teams, the office suite, remote connectivity, VPN, building laptops/desktops, setting up end user equipment, A/V conference setups, and any other support requirements You will be required to work with users when on site, and to also support them remotely when they are working from home This role will also be expected to take part in any number of projects they are called upon This position reports directly into the India Operational Engineering lead This is flex position where you will both from the office and home This role would be responsible for the timely and effective management and prioritization of tickets assigned to them The ideal candidate would be dynamic, motivated and able to perform independently as well as work in partnership with other teams Required Your skills and experience that will help you excel A degree relevant to the position itself, ideally: Computer Science, a related technical field, or equivalent practical experience, 2+ years supporting a global Windows desktop environment, advanced troubleshooting and problem-solving skills Demonstrated knowledge and ability in all aspects of a Windows workstation environment (Windows 11, O365, Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, mobile management, Device as a Service, WiFi, VPN, collaboration and conferencing solutions, Virtual Desktop Infrastructure (VDI), user persona or profiles, asset management via CMDB/AD) Nice To Have macOS, Conditional Access Policies, networking services, PowerShell scripting, Digital Experience Monitoring, Windows Virtual Desktop Microsoft or Industry certification and financial industry experience a plus How Well Support You Coaching, support and encouragement from experts in your team Access to a wide range of learning opportunities to support your growth and development Customizable learning journeys to help you navigate your professional development Transparent performance-based compensation schemes Employee Resource Groups: MSCI Pride, Black Leadership Network, Womens Leadership Forum, Women in Tech, Asian Support Network, All Abilities, Hola! MSCI and Climate Action Group, What we offer you Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing, Flexible working arrangements, advanced technology, and collaborative workspaces, A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results,

Role & responsibilities: JOB DESCRIPTION Position: PowerApps Developer Job Family: IS/IT Location: Pune, India Organizational interfaces Direct Manager Functional Manager Direct Report Organizational interfaces Global Digital Solutions practice Lead None Outsourced delivery teams Practice and Value Tower teams Competences requirements Knowledge / Qualification Previous Experience & key technical skills Key behavioral competencies Customer centric approach Agile squads management Agile product delivery Microsoft PowerApps Fluent English. At least 3-5 years plus digital development experience in Microsoft PowerApps Ability to prioritize and stay focused in a fast-paced environment Hands-on, action-oriented Missions Missions KPI and/or main deliverables Scope Design, develop, test, and deploy custom apps using Power Apps (Canvas and Model-Driven). Integrate Power Apps with other Microsoft services such as SharePoint, Dynamics 365, Teams, Power BI, and external data sources using Power Automate and connectors. Build custom connectors and leverage Dataverse (CDS) for data modelling and management. Translate business requirements into functional applications and workflows. Provide technical support and troubleshoot issues with existing Power Apps and Flows. Ensure apps meet compliance, security, and performance standards. Collaborate with cross-functional teams including business analysts, project managers, and other developers. Document application components, configurations, and best practices. Troubleshoot and resolve application issues and performance bottlenecks. Customer satisfaction on projects Worldwide, for all Business Groups Activities Service and Product Delivery Vendors/ contractors management and service monitoring Define product lifecycle with different gates and checklists Continuously track generated value Preferred candidate profile

We are looking for a skilled Application Support Engineer with expertise in SQL and .NET to join our team. The ideal candidate will have 5-10 years of experience. Roles and Responsibility Provide technical support and troubleshoot applications using SQL and .NET. Collaborate with cross-functional teams to resolve complex issues and enhance application performance. Develop and implement solutions to improve application reliability and scalability. Analyze logs, debug code, and perform testing to identify root causes of issues. Communicate effectively with stakeholders to provide timely updates on issue resolution. Continuously monitor application performance and recommend improvements. Job Requirements Strong knowledge of SQL and .NET technologies. Excellent problem-solving skills and attention to detail. Ability to work in a fast-paced environment and meet deadlines. Strong communication and teamwork skills. Experience with application support tools and methodologies. Ability to analyze complex issues and develop creative solutions.

About the Role We are seeking a highly skilled Technical Project Manager with strong hands-on experience in Network Security, Firewall technologies, and team leadership. The ideal candidate will be an individual contributor as well as a team manager, capable of driving complex projects while also mentoring and managing a team of Network Security Engineers and Consultants. Key Responsibilities Lead and manage end-to-end network security projects across global enterprise environments. Act as a technical subject matter expert on Palo Alto Networks, FortiGate, Cisco Firewalls, and Load Balancers (Citrix/F5). Design, implement, and manage security rules and configurations on Palo Alto and FortiGate firewalls. Troubleshoot Layer 4 and Layer 7 application and connectivity issues. Oversee Global Protect VPN configurations and support. Manage firewall backups and recovery operations for business continuity. Collaborate with stakeholders to define project scope, objectives, timelines, and deliverables aligned with PMP and ITIL frameworks. Develop and enforce Standard Operating Procedures (SOPs) for configuration changes and operational processes. Lead, mentor, and manage a team of network security engineers and consultants, ensuring high-quality project delivery. Interface with clients, vendors, and internal teams to present project status, security recommendations, and risk assessments. Lead and mentor a team of network security engineers and consultants. Allocate tasks, review configurations, and guide the team to ensure quality and timely delivery. Conduct training and upskilling sessions for team members on security best practices and tools. Drive continuous improvement initiatives across network security operations. Basic Qualifications B.E. / B.Tech in Computers or in information technology or master's degree in computers. 8+ years of overall experience in Network Security and Project Management. Strong hands-on expertise with Palo Alto or FortiGate firewalls and Load Balancers (F5/Citrix). In-depth understanding of Network Security, Firewalls, VPN, and advanced troubleshooting at L4-L7. Proven experience managing global security infrastructure projects. Preferred Qualifications Knowledge of ITIL processes, change management, and incident/problem management. Experience in creating security rules, policy updates, and access control configurations. PCNSA (Palo Alto Networks Certified Network Security Administrator) PCNSE (Palo Alto Networks Certified Network Security Engineer) NSE4 (Fortinet Network Security Expert Level 4) Citrix (Networking / ADC)

Job Area: Information Technology Group, Information Technology Group > IT Support Analyst General Summary: Job Responsibilities:1) Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems2) Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomm's employees worldwide3) Answer incoming customer phone calls and e-mail while providing superior customer service4) Responsible for the ownership of incident creation, resolution and closure5) Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests6) Actively listen to each customer’s request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution7) Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issue8) Utilize basic networking functions and support for e-mail clients is essential Minimum Qualifications: High School Diploma or equivalent. 1+ year of experience in IT, Engineering Support, or related area. 1+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging). Physical : Frequently transports between offices, buildings, and campuses up to 2 miles. Frequently transports and installs equipment up to 40 lbs. 1) Good verbal and written communications skills2) Must be able to enunciate clearly over the telephone3) Must be able to interpret a customers' needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities4) Minimum of two years practical experience in the computing industry and corporate service-desk computing environment5) 7/365 availability is required. 24x7 shift model6) Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking7) Requires experience with two or more of the followingWindows based OS's and basics of UNIX or Linux operating system 1) Bachelor’s degree required2) Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environment3) Customer service, technical training and/or industry standard certifications preferred4) Contact Center experience will be a plus Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

What You'll Do The Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and participating in engineering and product management meetings. You will document each customer contact, troubleshoot technical issues, escalate to engineering, and manage issues through to resolution. You will have to work from Pune location and need to work in US or EMEA business hours, afternoon, evening, or night work across multiple time zones. You will report to Director, Product Support What Your Responsibilities Will Be You will be a Subject Matter Expert on Avalara product integrations. You will mentor and advise support teams and associated PODs. You will simplify customer interactions for support requests. You will manage and resolve technical issues for AvaTax, ECM, and related Connectors. You will conduct detailed ticket analysis, troubleshooting, and issue replication. You will experience interpreting and responding to customer requests with customers and maintain accurate records in the case tracking system. You will provide expert knowledge on AvaTax, ECM, and SaaS ERP connectors like Microsoft Dynamics, NetSuite, and Oracle. You will manage ticket workload to meet department Service level agreements(SLA's), CSAT, and TTR goals with high documentation quality. You will handle technical escalations requiring assistance from other departments and partners. What You'll Need to be Successful 3+ years of experience in Technical Support, Application Support or Product Support or Engineering in SaaS ERP solutions. Expertise in supporting SaaS solutions, with a focus on APIs and 2+ years of API/Web Services experience. Advanced troubleshooting and escalation skills. Proficient in API testing tools like Postman. Experience collaborating and advocating for customers. Advanced customer relationship, call management, and Microsoft Office skills. Work during US business hours across multiple time zones.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kotlin Programming Language Good to have skills : Spring BootMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with various stakeholders to gather insights, analyzing user needs, and translating them into functional specifications. You will also engage in brainstorming sessions to innovate solutions that enhance application performance and user experience, ensuring that the applications align with business objectives and technical standards. Your role will require you to stay updated with industry trends and best practices to continuously improve application design and functionality. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Mentor junior professionals to foster their growth and development. Professional & Technical Skills: - Must To Have Skills: Proficiency in Kotlin Programming Language.- Good To Have Skills: Experience with Spring Boot.- Strong understanding of application design principles and methodologies.- Experience with software development life cycle and agile methodologies.- Proficiency in debugging and troubleshooting applications to ensure optimal performance. Additional Information:- The candidate should have minimum 7.5 years of experience in Kotlin Programming Language.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

PositionTech Lead API Platform Team (Azure, Terraform, Kubernetes) Overview: We are seeking a highly skilled Tech Lead to spearhead our API Platform Team. This role demands a profound expertise in Azure services and advanced skills in Terraform and Kubernetes. Key Responsibilities and : Proven experience as a Tech Lead or Senior role in Azure, Kubernetes and Terraform. Extensive Expert-level knowledge and experience with Azure services such as AKS, APIM, Application Gateway, Front Door, Load Balancers, Azure SQL, Event Hub, Application Insights, ACR, Key Vault, VNet, Prometheous, Grafana, Storage Account, Monitoring, Notification Hub, VMs, DNS and more. Extensive Expert-level knowledge and hands-on experience in design and implement complex Terraform modules for Azure and Kubernetes environments, incorporating various providers such as azurerm, azapi, kubernetes, and helm. Extensive Expert-level knowledge and hands-on experience in deploy and manage Kubernetes clusters (AKS) with a deep understanding of Helm chart writing, Helm deployments, and AKS addons, Application Troubleshooting, monitoring with Prometheus and Grafana, GitOps and more. Lead application troubleshooting, performance tuning, and ensure high availability and resilience of APIs deployed in AKS and exposed internally and externally through APIM. Drive GitOps, APIOps practices for continuous integration and deployment strategies. Strong analytical and problem-solving skills with a keen attention to detail. Excellent leadership skills and ability to take ownership to deliver platform requirements in a faster pace. Qualifications: Bachelors or masters degree in Computer Science, Engineering, or a related field. Certifications in Azure, Kubernetes and Terraform are highly preferred.

Job Area: Information Technology Group, Information Technology Group > IT Support Analyst General Summary: Job Responsibilities: Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problemsAct as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomm's employees worldwideAnswer incoming customer phone calls and e-mail while providing superior customer serviceResponsible for the ownership of incident creation, resolution and closureUtilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requestsActively listen to each customer’s request; confirm an understanding of the issue, diagnose the problem and provide an accurate solutionDocument all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issueUtilize basic networking functions and support for e-mail clients is essential Minimum Qualifications: High School Diploma or equivalent. 1+ year of experience in IT, Engineering Support, or related area. 1+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging). Physical : Frequently transports between offices, buildings, and campuses up to 2 miles. Frequently transports and installs equipment up to 40 lbs. Good verbal and written communications skillsMust be able to enunciate clearly over the telephoneMust be able to interpret a customers' needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilitiesMinimum of two years practical experience in the computing industry and corporate service-desk computing environment7/365 availability is required. 24x7 shift modelGood troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networkingRequires experience with two or more of the followingWindows based OS's and basics of UNIX or Linux operating system Preferred Qualifications Bachelor’s degree requiredMinimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environmentCustomer service, technical training and/or industry standard certifications preferredContact Center experience will be a plus Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : IBM WebSphere DataPower Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain technical support processes.- Stay updated with the latest technologies and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere DataPower.- Strong understanding of system and application troubleshooting.- Experience in system monitoring and performance optimization.- Hands-on experience in scripting languages like Python or Shell.- Knowledge of network protocols and security measures. Additional Information:- The candidate should have a minimum of 2 years of experience in IBM WebSphere DataPower.- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualification 15 years full time education

Role : App Deployment Engineer Location : Bangalore Who are we looking for? A Jr-mid-senior level Application deployment engineer to manage a project for one of our client. The Individual should be passionate about technology, experienced in administration and migration . Technical Skills: Mandatory: Minimum 5+ Years Experience in Application Deployment using SCCM. Good understanding on App-V environment. Good Knowledge on Citrix Environment. Exposure & experience in deploying and troubleshooting applications across all the platforms (Win 7/10/Server & VDI’s) Excellent process knowledge and lifecycle Management of the packaging &deployment . Participate in testing and successful deployment of software to all applicable supported platforms. Good knowledge on Wintel (DFS, Storage, Networking, AD). Knowledge on SQL, WQL, WMI, PowerShell & VB Scripting Create and maintain documentation for deployment/packaging, administrative procedures, architecture, known errors, workarounds and application specific information. Experience in Incident, Problem and Change Management process Good to have: Minimum 2 years’ Experience in Application Deployment using APPV Management console (virtualized application) for Physical & Virtual environments. Administer SCCM software delivery, including various methods such as running advertised programs, machine targeted, user targeted, Application Library, and Software Center. Behavioral Skills : Resolve technical issues of projects and Explore alternate designs Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project. Effectively collaborates and communicates with the stakeholders and ensure client satisfaction Train and coach members of project groups to ensure effective knowledge management activity. Qualification: Flexible in supporting any shifts ( 24/7) Including Night Shift. Education qualification: B.Tech , BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Workday Extend Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Mandatory to have Workday Related certification for the Primary skill15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity in handling client issues and resolving system or application problems. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure effective communication with clients- Analyze system or application issues- Implement resolutions based on product knowledge Professional & Technical Skills: - Must To Have Skills: Proficiency in Workday Extend, Mandatory to have Workday Related certification for the Primary skill- Strong understanding of system or application troubleshooting- Experience in system or application support- Knowledge of system or application design principles Additional Information:- The candidate should have a minimum of 5 years of experience in Workday Extend- This position is based at our Bengaluru office- A mandatory Workday Related certification is required Qualification Mandatory to have Workday Related certification for the Primary skill15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Apple macOS Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Be the bridge between clients and solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues efficiently.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain accurate records of client issues and resolutions.- Stay updated with the latest technology trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apple macOS Management.- Strong understanding of system and application troubleshooting.- Experience in providing technical support to clients.- Knowledge of system maintenance and performance optimization.- Familiarity with ITIL framework for service management. Additional Information:- The candidate should have a minimum of 3 years of experience in Apple macOS Management.- This position is based at our Coimbatore office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : OutSystems Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code for multiple clients. Your day will involve collaborating with team members to perform maintenance and enhancements, ensuring that the applications meet client needs and expectations. You will also be responsible for developing new features and functionalities, contributing to the overall success of the projects you are involved in, and ensuring high-quality deliverables through rigorous testing and debugging processes. Your role will require you to stay updated with the latest technologies and methodologies to enhance your contributions effectively. Roles & Responsibilities:- Define and drive technical strategy for OutSystems projects, ensuring scalable, secure and maintainable architecture.- Lead cross-functional development teams, providing technical direction and oversight throughout the project lifecycle.- Collaborate with business stakeholders to align solutions with strategic goals and translate complex requirements into robust applications.- Ensure high code quality, performance and compliance with OutSystems and enterprise development standards.- Guide application modernization, including migration to OutSystems Developer Cloud (ODC) and integration with legacy or third-party systems.- Conduct technical reviews, risk assessments and troubleshoot complex application issues.- Foster technical excellence and innovation by mentoring developers, encouraging best practices and driving continuous improvement.- Ensure thorough technical documentation, including solution architecture, integration plans and deployment guides.- Manage resource planning, effort estimation and coordinate closely with project managers for timely delivery.- Prepare and maintain comprehensive technical documentation, including architecture diagrams, to support development and future maintenance efforts.- Oversee OutSystems installations (on-premises and cloud), environment management, and deployment processes. Professional & Technical Skills: - Expertise in OutSystems architecture concepts, design and implementation.- Strong technical competency in OutSystems platform architecture and general solution design principles.- Capable of contributing effectively as both an individual contributor and a collaborative team player/leader.- Hands-on experience with both OutSystems 11 and OutSystems Developer Cloud (ODC)- Proficient in designing, building, and configuring OutSystems applications to align with complex business and technical requirements.- Proven track record of writing high quality, efficient code using OutSystems, APIs and scripting languages- Proficient in designing & building applications and services in OutSystems for web and/or mobile apps- The candidate must have over 11+ years of total industry experience, with 5+ years dedicated to OutSystems development. 5+ years in an architect role.- OutSystems certifications:Associate Reactive/Web Developer, Tech Lead, Architecture Specialist. with hands-on experience delivering 34 full-cycle OutSystems projects.- Strong command of OutSystems Reactive, Traditional Web and architectural best practices- Proficient in designing & building applications and services in OutSystems for web and/or mobile apps.- Proficient in building BPT (Business Process Technology) flows within OutSystems applications.- Expertise in data modeling and working with relational databases.- Having strong knowledge and experience in using Architecture Canvas, Service Studio, Integration Studio, Lifetime, Forge Components, Monitoring Tools etc.- Proficient in designing and integrating with REST and SOAP APIs. Strong command over custom component development, JavaScript, HTML/CSS, and integration patterns (REST/SOAP/OAuth)- Solid understanding of full-stack development and layered architecture. Capable of enhancing existing OutSystems applications by handling change requests, performing in-depth investigations and implementing effective solutions.- Strong front-end development skills using HTML5, CSS3, JavaScript, and jQuery.- Good understanding of architectural patterns, software design principles and scalable system design.- Proven expertise in writing and optimizing complex SQL queries and database design- Good understanding of OutSystems ODC- Solid experience in application security, governance, and multi-environment deployments- Knowledge of OutSystems installation and configuration in both on-premises and cloud environments, with a focus on performance optimization.- Certified in OutSystems Cloud Deployment (OCD), demonstrating proficiency in cloud-based deployment strategies.- Experience with application migration from OutSystems 11 to OutSystems Developer Cloud (ODC).- Strong capability in application troubleshooting, including diagnosing issues and implementing effective solutions.- Experience with other low-code platforms (e.g., Mendix, Power Apps, Appian, others).- Knowledge of Azure/AWS services, containerization (Docker), or microservices architecture.- Understanding of Agile/Scrum methodologies and DevOps principles.- Familiarity with CI/CD tools, version control (Git), and API Gateways. Additional Information:- The candidate must have over 11+ years of total industry experience, with 5+ years dedicated to OutSystems development. 5+ years in an architect role- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : OutSystems Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code for multiple clients. Your day will involve collaborating with team members to ensure the successful implementation of enhancements and maintenance tasks, while also focusing on the development of new features to meet client needs. You will be responsible for troubleshooting issues and providing solutions, ensuring that the applications function optimally and meet the highest standards of quality and performance. Your role will require you to stay updated with the latest technologies and methodologies to continuously improve the development process and deliver exceptional results. Roles & Responsibilities:- Define and drive technical strategy for OutSystems projects, ensuring scalable, secure and maintainable architecture.- Lead cross-functional development teams, providing technical direction and oversight throughout the project lifecycle.- Collaborate with business stakeholders to align solutions with strategic goals and translate complex requirements into robust applications.- Ensure high code quality, performance and compliance with OutSystems and enterprise development standards.- Guide application modernization, including migration to OutSystems Developer Cloud (ODC) and integration with legacy or third-party systems.- Conduct technical reviews, risk assessments and troubleshoot complex application issues.- Foster technical excellence and innovation by mentoring developers, encouraging best practices and driving continuous improvement.- Ensure thorough technical documentation, including solution architecture, integration plans and deployment guides.- Manage resource planning, effort estimation and coordinate closely with project managers for timely delivery.- Prepare and maintain comprehensive technical documentation, including architecture diagrams, to support development and future maintenance efforts.- Oversee OutSystems installations (on-premises and cloud), environment management, and deployment processes. Professional & Technical Skills: - Expertise in OutSystems architecture concepts, design and implementation.- Strong technical competency in OutSystems platform architecture and general solution design principles.- Capable of contributing effectively as both an individual contributor and a collaborative team player/leader.- Hands-on experience with both OutSystems 11 and OutSystems Developer Cloud (ODC)- Proficient in designing, building, and configuring OutSystems applications to align with complex business and technical requirements.- Proven track record of writing high quality, efficient code using OutSystems, APIs and scripting languages- Proficient in designing & building applications and services in OutSystems for web and/or mobile apps- The candidate must have over 8+ years of total industry experience, with 3+ years dedicated to OutSystems development. 3+ years in an architect role.- OutSystems certifications:Associate Reactive/Web Developer, Tech Lead, Architecture Specialist. with hands-on experience delivering 34 full-cycle OutSystems projects.- Strong command of OutSystems Reactive, Traditional Web and architectural best practices- Proficient in designing & building applications and services in OutSystems for web and/or mobile apps.- Proficient in building BPT (Business Process Technology) flows within OutSystems applications.- Expertise in data modeling and working with relational databases.- Having strong knowledge and experience in using Architecture Canvas, Service Studio, Integration Studio, Lifetime, Forge Components, Monitoring Tools etc.- Proficient in designing and integrating with REST and SOAP APIs. Strong command over custom component development, JavaScript, HTML/CSS, and integration patterns (REST/SOAP/OAuth)- Solid understanding of full-stack development and layered architecture. Capable of enhancing existing OutSystems applications by handling change requests, performing in-depth investigations and implementing effective solutions.- Strong front-end development skills using HTML5, CSS3, JavaScript, and jQuery.- Good understanding of architectural patterns, software design principles and scalable system design.- Proven expertise in writing and optimizing complex SQL queries and database design- Good understanding of OutSystems ODC- Solid experience in application security, governance, and multi-environment deployments- Knowledge of OutSystems installation and configuration in both on-premises and cloud environments, with a focus on performance optimization.- Certified in OutSystems Cloud Deployment (OCD), demonstrating proficiency in cloud-based deployment strategies.- Experience with application migration from OutSystems 11 to OutSystems Developer Cloud (ODC).- Strong capability in application troubleshooting, including diagnosing issues and implementing effective solutions.- Experience with other low-code platforms (e.g., Mendix, Power Apps, Appian, others).- Knowledge of Azure/AWS services, containerization (Docker), or microservices architecture.- Understanding of Agile/Scrum methodologies and DevOps principles.- Familiarity with CI/CD tools, version control (Git), and API Gateways. Additional Information:- The candidate must have over 8+ years of total industry experience, with 3+ years dedicated to OutSystems development. 3+ years in an architect role.- A 15 years full time education is required. Qualification 15 years full time education

Job Area: Information Technology Group, Information Technology Group > IT Support Analyst General Summary: Job Responsibilities:1) Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems2) Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomm's employees worldwide3) Answer incoming customer phone calls and e-mail while providing superior customer service4) Responsible for the ownership of incident creation, resolution and closure5) Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests6) Actively listen to each customers request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution7) Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issue8) Utilize basic networking functions and support for e-mail clients is essential Minimum Qualifications: High School Diploma or equivalent. 1+ year of experience in IT, Engineering Support, or related area. 1+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging). Physical : Frequently transports between offices, buildings, and campuses up to 2 miles. Frequently transports and installs equipment up to 40 lbs. 1) Good verbal and written communications skills2) Must be able to enunciate clearly over the telephone3) Must be able to interpret a customers' needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities4) Minimum of two years practical experience in the computing industry and corporate service-desk computing environment5) 7/365 availability is required. 24x7 shift model6) Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking7) Requires experience with two or more of the followingWindows based OS's and basics of UNIX or Linux operating system 1) Bachelors degree required2) Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environment3) Customer service, technical training and/or industry standard certifications preferred4) Contact Center experience will be a plus

Developer leads the cloud application development/deployment for client based on AWS development methodology, tools and best practices. A developer responsibility is to lead the execution of a project by working with a senior level resource on assigned development/deployment activities and design, build, and maintain cloud environments focusing on uptime, access, control, and network security using automation and configuration management tools Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Mandatory Skills: 3-7+ years of proven hands-on, full-stack development expertise with OOP (e.g., C++, Java) programming language Demonstrated ability to build and deploy microservices in a scalable high throughput workflow. Experience with various JavaScript frameworks, including but not limited to Vue.js, React, and Angular. Ability to adapt to new frameworks and libraries as needed. Experience with messaging systems across application stack (e.g., Kafka) Comfortable working in an agile software delivery environment, with Git and with exposure to CI / CD tools (e.g., Github, Docker, Jenkins) Secondary (nice to have skills)Proficiency in developing, deploying, and troubleshooting applications in both Linux and Windows environments. This includes familiarity with command-line interface Preferred technical and professional experience None

At IBM, we are driven to shift our technology to an as-a-service model and to help our clients transform themselves to take full advantage of the cloud. With industry leadership in AI, analytics, security, commerce, and quantum computing and with unmatched hardware and software design and industrial research capabilities, no other company is as well positioned to address the full opportunity of enterprise cloud computing. We are looking for a backend developer to join our IBM Cloud VPC Observability team. This team is part of IBM Cloud VPC Service dedicated to ensuring that the IBM Cloud is at the forefront of reliable enterprise cloud technology. We are building Observability platforms to deliver performance, reliability and predictability for our customers' most demanding workloads, at global scale and with leadership efficiency, resiliency and security. In this role, you will be responsible for producing and enhancing features that collect, transform, and surface data on the various components of our cloud. The ability to take in requirements on an agile basis and be able to work autonomously with high level perspective is a must. You understand cloud native concepts and have experience with highly tunable and scalable Kubernetes based cloud deployments. You will participate in the design of the service, writing tools and automation, building containers, developing tests, determining monitoring best practices and handling complex escalations. If you are the kind of person who is collaborative, able to handle responsibility and enjoys not only sharing a vision but getting your hands dirty to be sure that the vision is made a reality in a fast-paced, challenging environment, then we want to talk to you! Required education Bachelor's Degree Required technical and professional expertise Bachelor's in Engineering, Computer Science, or relevant experience 2+ years experience and expertise in programming atleast in one language Python/Go/Node.js 1+ years experience in developing and deploying applications on Kubernetes and containerization technologies like Docker 2+ years familiarity with working in a CICD environment 2+ years experience with developing and operating highly available, distributed applications in production environments on Kubernetes Experience with building automated tests, handling customer escalations, 1+ years experiencewith managing service dependencies via Terraform or Ansible At least 2 years of experience coding and troubleshooting applications written in Go, Python, Node.js, Express.js. 1+ years experience in operating with secure principles At least 3 years of experience with micro-service development At least 1 years' experience with no-sql database systems such as MongoDB At least 1 years' experience with operating, configuring, and developing with caching systems like redis Proven understanding of REST principles and architecture Familiarity with working with Cloud services (IBM Cloud, GCP, AWS, Azure) Preferred technical and professional experience Advanced Experience with Kubernetes Experience with development on PostgreSQL, Kafka, Elastic, MySQL, Redis, or MongoDB 2 years experience with managing Linux machines using Configuration management (eg, Chef, Puppet, Ansible). Debian experience is preferred 2+ years experience with ability to automate using scripting languages like Python, Shell Experience with troubleshooting, using and configuring Linux systems 2+ years experience with infrastructure automation 2+ years experience with using monitoring tooling like Grafana, Prometheus

Developer leads the cloud application development/deployment for client based on AWS development methodology, tools and best practices. A developer responsibility is to lead the execution of a project by working with a senior level resource on assigned development/deployment activities and design, build, and maintain cloud environments focusing on uptime, access, control, and network security using automation and configuration management tools Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Mandatory Skills: 3-7+ years of proven hands-on, full-stack development expertise with OOP (e.g., C++, Java) programming language Demonstrated ability to build and deploy microservices in a scalable high throughput workflow. Experience with various JavaScript frameworks, including but not limited to Vue.js, React, and Angular. Ability to adapt to new frameworks and libraries as needed. Experience with messaging systems across application stack (e.g., Kafka) Comfortable working in an agile software delivery environment, with Git and with exposure to CI / CD tools (e.g., Github, Docker, Jenkins) Secondary (nice to have skills)Proficiency in developing, deploying, and troubleshooting applications in both Linux and Windows environments. This includes familiarity with command-line interface Preferred technical and professional experience None

The SuccessFactors Administrator will contribute to the administration of our SuccessFactors installation and serve as a System Administrator and resource for our rapidly growing team. This includes deployment activities, configuration, installation, and ongoing improvements on the platform. The individual in this role will work closely with other IT teams, business and functional leaders, and subject matter experts to ensure all project activities are performed to a high degree of quality, meets practice and standards expectations, and ensures delivery in a timely fashion. A blend of technical and problem-solving skills and value-to-business mindset would be an advantage for this role. Essential Duties and Responsibilities: Manage the SuccessFactors application and support 5000+ users from multiple business functions across HMH Ensure application deployments and administration follows controls process Act as a liaison between the technical and functional teams, business functions, and vendors to drive project implementations, deployments, and upgrades Identify process and/or business issues that may arise with the implementation of a solution and recommend process improvements to address those issues Project activities will involve deployment responsibilities for the SuccessFactors platform, along with support for the associated HR team Participate in Agile squads and ensure related the deployment activities follows controls process Certify all user access and changes every quarter Maintain a holistic view of all business system processes and users, to understand functional impacts with regards to configuration, process, workflow and reporting Contribute to ongoing improvements in the value delivered by the IT HR team Adhere to quality standards, pertinent regulatory requirements, and to departmental policies, practices and procedures Address tech debt and make sure we define and enforce process to keep the platform aligned to best practice and standards Perform all other related duties as assigned Competencies: 3+ years of SuccessFactors administration experience Ability to manage integrations across multiple systems that involve bi-directional data sync, API call limitations, bug fixes etc. Experience in the compensation and performance modules. Familiarity with Testing frameworks and design patterns Experience in an Agile organization Excellent communication and interpersonal skills Ability to work cohesively in a team environment Ability to use business acumen to develop solutions to functional and technical issues and be results driven In-depth application troubleshooting skills Understanding of regulations applicable to IT applications (GxP, SOX, GDPR) Ability to provide feedback to manager, peers and team members Creative and analytical thinker with strong problem-solving skills A strong sense of customer service, with proven experience in a similar role In depth application troubleshooting skills. Good to have experience in ADP but not mandatory.

A career in IBM Software means you ll be part of a team that transforms our customer s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. We are seeking a skilled back-end developer to join our IBM Software team. As part of our team, you will be responsible for developing and maintaining high-quality software products, working with a variety of technologies and programming languages. IBM s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your role and responsibilities At IBM, we are driven to shift our technology to an as-a-service model and to help our clients transform themselves to take full advantage of the cloud. With industry leadership in AI, analytics, security, commerce, and quantum computing and with unmatched hardware and software design and industrial research capabilities, no other company is as well positioned to address the full opportunity of enterprise cloud computing. We are looking for a backend developer to join our IBM Cloud VPC Observability team. This team is part of IBM Cloud VPC Service dedicated to ensuring that the IBM Cloud is at the forefront of reliable enterprise cloud technology. We are building Observability platforms to deliver performance, reliability and predictability for our customers' most demanding workloads, at global scale and with leadership efficiency, resiliency and security. In this role, you will be responsible for producing and enhancing features that collect, transform, and surface data on the various components of our cloud. The ability to take in requirements on an agile basis and be able to work autonomously with high level perspective is a must. You understand cloud native concepts and have experience with highly tunable and scalable Kubernetes based cloud deployments. You will participate in the design of the service, writing tools and automation, building containers, developing tests, determining monitoring best practices and handling complex escalations. If you are the kind of person who is collaborative, able to handle responsibility and enjoys not only sharing a vision but getting your hands dirty to be sure that the vision is made a reality in a fast-paced, challenging environment, then we want to talk to you! Required education Bachelor's Degree Required technical and professional expertise Bachelor's in Engineering, Computer Science, or relevant experience 2+ years experience and expertise in programming atleast in one language Python/Go/Node.js 1+ years experience in developing and deploying applications on Kubernetes and containerization technologies like Docker 2+ years familiarity with working in a CICD environment 2+ years experience with developing and operating highly available, distributed applications in production environments on Kubernetes Experience with building automated tests, handling customer escalations, 1+ years experience with managing service dependencies via Terraform or Ansible At least 2 years of experience coding and troubleshooting applications written in Go, Python, Node.js, Express.js. 1+ years experience in operating with secure principles At least 3 years of experience with micro-service development At least 1 years' experience with no-sql database systems such as MongoDB At least 1 years' experience with operating, configuring, and developing with caching systems like redis Proven understanding of REST principles and architecture Familiarity with working with Cloud services (IBM Cloud, GCP, AWS, Azure) Preferred technical and professional experience Advanced Experience with Kubernetes Experience with development on PostgreSQL, Kafka, Elastic, MySQL, Redis, or MongoDB 2 years experience with managing Linux machines using Configuration management (eg, Chef, Puppet, Ansible). Debian experience is preferred 2+ years experience with ability to automate using scripting languages like Python, Shell Experience with troubleshooting, using and configuring Linux systems 2+ years experience with infrastructure automation 2+ years experience with using monitoring tooling like Grafana, Prometheus ABOUT BUSINESS UNIT

At IBM, we are driven to shift our technology to an as-a-service model and to help our clients transform themselves to take full advantage of the cloud. With industry leadership in AI, analytics, security, commerce, and quantum computing and with unmatched hardware and software design and industrial research capabilities, no other company is as well positioned to address the full opportunity of enterprise cloud computing. We are looking for a backend developer to join our IBM Cloud VPC Observability team. This team is part of IBM Cloud VPC Service dedicated to ensuring that the IBM Cloud is at the forefront of reliable enterprise cloud technology. We are building Observability platforms to deliver performance, reliability and predictability for our customers' most demanding workloads, at global scale and with leadership efficiency, resiliency and security. In this role, you will be responsible for producing and enhancing features that collect, transform, and surface data on the various components of our cloud. The ability to take in requirements on an agile basis and be able to work autonomously with high level perspective is a must. You understand cloud native concepts and have experience with highly tunable and scalable Kubernetes based cloud deployments. Youwill participate in the design of the service, writing tools and automation, building containers, developing tests, determining monitoring best practices and handling complex escalations.If you are the kind of person who is collaborative, able to handle responsibility and enjoys not only sharing a vision but getting your hands dirty to be sure that the vision is made a reality in a fast-paced, challenging environment, then we want to talk to you! Required education Bachelor's Degree Required technical and professional expertise Bachelor's in Engineering, Computer Science, or relevant experience 2+ years experience and expertise in programming atleast in one language Python/Go/Node.js 1+ years experience in developing and deploying applications on Kubernetes and containerization technologies like Docker 2+ years familiarity with working in a CICD environment 2+ years experience with developing and operating highly available, distributed applications in production environments on Kubernetes Experience with building automated tests, handling customer escalations, 1+ years experience with managing service dependencies via Terraform or Ansible At least 2 years of experience coding and troubleshooting applications written in Go, Python, Node.js, Express.js. 1+ years experience in operating with secure principles At least 3 years of experience with micro-service development At least 1 years' experience with no-sql database systems such as MongoDB At least 1 years' experience with operating, configuring, and developing with caching systems like redis Proven understanding of REST principles and architecture Familiarity with working with Cloud services (IBM Cloud, GCP, AWS, Azure) Preferred technical and professional experience Advanced Experience with Kubernetes Experience with development on PostgreSQL, Kafka, Elastic, MySQL, Redis, or MongoDB 2 years experience with managing Linux machines using Configuration management (eg, Chef, Puppet, Ansible). Debian experience is preferred 2+ years experience with ability to automate using scripting languages like Python, Shell Experience with troubleshooting, using and configuring Linux systems 2+ years experience with infrastructure automation 2+ years experience with using monitoring tooling like Grafana, Prometheus

Developer leads the cloud application development/deployment. A developer responsibility is to lead the execution of a project by working with a senior level resource on assigned development/deployment activities and design, build, and maintain cloud environments focusing on uptime, access, control, and network security using automation and configuration management tools Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Mandatory Skills: 3-7+ years of proven hands-on, full-stack development expertise with OOP (e.g., C++, Java) programming language Demonstrated ability to build and deploy microservices in a scalable high throughput workflow. Experience with various JavaScript frameworks, including but not limited to Vue.js, React, and Angular. Ability to adapt to new frameworks and libraries as needed. Experience with messaging systems across application stack (e.g., Kafka) Comfortable working in an agile software delivery environment, with Git and with exposure to CI / CD tools (e.g., Github, Docker, Jenkins) Secondary (nice to have skills)Proficiency in developing, deploying, and troubleshooting applications in both Linux and Windows environments. This includes familiarity with command-line interface Preferred technical and professional experience None

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction 3-5 years of relevant experience in Linux Work from Pune (kharadi location) and Hyderabad - 5 days a week 1. Good Hands on experience in Websphere & Linux 2. Application Troubleshooting (Anything) 3. ITIL Knowledge 4. FTP&SFTP 5. Well verse on Linux Commands 1.Should have Power shell scripting knowledge in Linux (Creating scripts will be preferred) 2.Should have knowledge of how to read log file & fix it in Linux 3.Should have knowledge of configuring and setting up Secure Transport 1.Should be able to identify the root cause of fails (IP center / Scripting / Automation) 2.good knowledge in scripting and programming languages (Python/Javascript/Shell/PowerShell) 3.application support and support background ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.