Posted:1 hour ago|
Platform:
Work from Office
Full Time
First Line Support (Logging, prioritization, tracking and routing incidents reported by users) this is primarily a service desk kind of environment in which tickets are logged through any of the channels like phone, web, email, text etc. Responsible for customer interactions and respond SLA.
Ability to learn and support employer specific applications.
Knowledge on SQL
Written and Verbal communications skills.
Should be multilingual.
Attend user calls and enable them to log complaint through complaint portal.
Should possess skill to understand gravity of issue reported and relate to Business criticality.
Follow up with L2/ L3/ Business Team/ other stakeholders to ensure that complaints are addressed as per SLA
Formalizing application support FAQ
Prior experience in the similar field is an add on
CRM, MSME, INSURANCE, ERP, CORE BANKING ARE value additions.
Graduation in any stream
Previous work experience is IT Application Support
Muthoot FinCorp (MFL)
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