Ideally, looking for a combination of Development and Application Security experience. Job Summary: We are seeking a skilled Application Security Engineer to join our Information Security team. The ideal candidate will have a minimum of 8-12 years of experience in application security and a strong background in software development , particularly in .NET, C#, Angular, and React . This role is crucial in ensuring the security of our applications by working closely with development, DevOps, and security teams to identify, remediate, and prevent security vulnerabilities throughout the software development lifecycle (SDLC). Key Responsibilities: Conduct application security assessments, including code reviews, penetration testing, and threat modeling to identify vulnerabilities. Work closely with developers to integrate secure coding practices and provide guidance on remediating security issues. Implement and manage Static Application Security Testing (SAST) and Dynamic Application Security Testing (DAST) tools. Develop and enforce security policies, procedures, and best practices for application security. Assist in the design and review of security architecture for new and existing applications. Collaborate with DevOps teams to integrate security into CI/CD pipelines using DevSecOps principles . Research emerging threats, vulnerabilities, and security trends to proactively mitigate risks. Support incident response efforts related to application security breaches. Provide security training and awareness to development teams. Document security findings, mitigation plans, and security controls. Minimum Requirements (Must-Have) 8-12 years of experience in application security with a focus on secure software development. Strong background in software development , with hands-on experience in .NET, C#, Angular, and React . Hands-on experience with SAST, DAST, Software Composition Analysis (SCA), and penetration testing tools (e.g., Burp Suite, Checkmarx, Veracode, Fortify, SonarQube ). Solid understanding of OWASP Top 10, SANS 25, and secure coding practices . Experience with threat modeling, risk assessment, and vulnerability management . Knowledge of API security, authentication, and authorization mechanisms (OAuth, JWT, SAML, etc.). Familiarity with container security, Kubernetes security, and cloud security best practices (AWS, Azure, GCP). Experience working in Agile and DevSecOps environments , integrating security into CI/CD pipelines. Strong analytical and problem-solving skills. Excellent communication skills, with the ability to work collaboratively across teams.

GENERAL FUNCTION MFSG is seeking a Senior Software Engineer to join our IT Engineering team. In this role, you will work on exciting product enhancements and new features while resolving complex issues to ensure our customers have the best possible experience. You will join a team of passionate, skilled developers, where your problem-solving expertise will be key to driving success and innovation. The dedicated Mobile Developer will create and implement the source code necessary to develop mobile applications on various mobile platforms for the purpose of supporting our growing customer base in both Canada & US. As a Mobile applications Developer, you can put your passion for programming and development to create effective and cutting-edge Mobile apps that will grow our customer base. DUTIES/RESPONSIBILITIES Collaborate with the architecture team on technical evaluations, solution design, and approach discussions Build reusable components and front-end libraries Translate designs and wireframes into high-quality code Conduct code reviews and mentor team members on best practices for web and services development Work effectively both as part of a team and independently Identify opportunities to develop new mobile products and protocols Develop APIs to support functionality of mobile devices Work closely with colleagues in marketing and product development to improve app design and functionality Implement testing procedures to identify bugs Engage with users to better understand customer needs and opportunities for improvements Adapt current web applications for mobile platforms Review current architecture of our mobile solutions and propose ways to optimize, enhance, and scale. Communicate across multiple teams to showcase new features and functionalities Research and evaluate emerging technology, industry and market trends to assist in project development and/or operational support activities Design, architect, and implement the technical solutions required to build a state-of-the-art mobile platform using the latest technologies. Work with technology teams to design, prototype and prove the viability of solutions. Implement complex solutions as needed. Develop technical solutions that will solve business problems. Drive solutions to completion. Provide thought leadership and partner with the CTO team, Business Intelligence and Data Warehouse team to ensure solutions meet corporate and departmental objectives. Provide technical training to external team members to foster stronger cross-departmental relations. Ensure uniform enterprise application design standards are maintained Provides thought leadership in technology direction, technical services, vendor partnership and industry standards adoption. QUALIFICATIONS Undergraduate degree in software engineering, computer science, information technology, information systems, computer engineering, or similar education or work experience. EXPERIENCE 5+ years of experience in software development especially web UI and mobile apps. 3 years+ hands on experience in using React/Native Strong understanding of React.js, TypeScript, and their core principles Experience with Redux or other state management frameworks Proficiency in HTML5, CSS3, SASS, ES6, ES2017, JavaScript, and TypeScript Advanced knowledge of web technologies and UI/UX standards Displays knowledge of business applications and technical alternatives Strong ability to learn business rules and comply with both existing and new regulations or requirements Continue hands on development, this is a plan and build position and must be comfortable in a fast pace, changing environment. Strong troubleshooting and communication skills and can clearly articulate all aspects of the job requirements, including the creation of formal documentations. Identify opportunities to develop new mobile products and protocols Develop APIs to support functionality of mobile devices Work closely with colleagues in marketing and product development to improve app design and functionality Adapt current web applications for mobile platforms Minimum of 1-2 years related work experience within the Financial Services Industry. Knowledge of high-volume transaction systems and demonstrable ability to simply describe these in plain business English. Building and managing key relationships with internal and external business partners. Ability to demonstrate resilience and pragmatism in the face of a challenging and continually changing environment. Functional knowledge of financial instruments such as Installment Loans, Payday Loans, Checks, and industry domains such as loans, underwriting, collections, call center, Fraud, is a plus. Excellent communicator, able to convey technical knowledge across both Business and IT teams, in person and online Strong documentation skills for technical designs and concepts Fluent in English Nice to Have: (Bonus skills but NOT Mandatory) Experience with .NET Experience building micro-frontend applications Familiarity with CI/CD tools (Jenkins, TeamCity, Azure DevOps) Experience with AWS or Azure Understanding of Agile methodologies (Scrum/Kanban)

Ideally, we are looking for: - .Net expertise - Rest API - Angular or react js - Framework 4.0 or any version - Entity framework - Knowledge of middleware & backend GENERAL FUNCTION The developer is a technical expert responsible for driving architecture, documentation, design and development for our business as part of our transformation efforts. This role will work directly with the CTO office, Enterprise architect, IT Leaders, internal stakeholders and development team members to define, design and deliver the technical solutions that will support the businesss vision, strategy and goals. DUTIES/RESPONSIBILITIES Development and implementation of technical designs to support enablement of the digital strategy Code, tests and debug application programs Recommend engineering best practices, including use of design patterns, code reviews Collaborate, communicate with different teams, and triage technical issues across teams Ability to author design and architecture documents with input from other technical resources. Collaborate with product and project managers as well as business to define product features, architectural deliverables and project estimates Provides technical oversight and guidance to outsourced platform and partner IT resources Engagement in every stage of the project lifecycle planning, requirements clarifications, design, develop, test support/bug fix and support the application Participate in cross-functional projects that span multiple business units across the enterprise - driving innovation, new product functionality, and overall product maturity. Plan, supervise, and participate in technical activities for multiple projects Coordinate with other technical managers, leads and architects to identify and monitor cross-site impacts Coordinate meetings or initiate working sessions to resolve project issues and roadblocks QUALIFICATIONS Bachelor's degree in Computer Science or related field EXPERIENCE 5+ years of experience with Microsoft .Net full stack development tools 2+ years of building enterprise software, particularly web-based and customer-facing applications Understands and experience in implementing solutions on a multi-tier architecture environment Experience in building large scale retail B2C web applications Comprehensive SDLC experience including Agile implementation principles and practice Production environment deployment and maintenance Performance tuning and optimization for scalability and high availability Good debugging, troubleshooting and analytical skills Strong interpersonal skills; ability to build relationships with and influence other functional areas Detail and big picture orientation Operates independently with minimal guidance from management Ability to manage numerous concurrent projects Proficient in Microsoft Development tools and platforms like Visual Studio 2015 and up, .Net Framework 4.0 and up, C#/TFS / Git / and SQL Server Experience in designing and developing responsive web sites using MVC, HTML5, and Angular.js Very proficient in Javascript and C# Knowledge of web/integration services, including WCF, RESTful APIs, SOAP and WSDL. Nice to have: Understanding of automated builds using TFS, DevOps process, Cl/CD and Cloud hosting. Experience with Azure cloud development (PaaS) Knowledge of financial services Proficient in Database design and programming using T-SQL including ORM tools like Entity Framework Experience with Azure DevOps (VSTS) EMPLOYERS RIGHTS This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. This document contains Momentum Group’s confidential and proprietary information and is intended for Momentum internal use only. WHAT WE OFFER An opportunity to be a part of a major successful financial services group. An innovative culture that promotes autonomy and flexibility A dynamic team and working environment that provides ongoing support

What You Will Be Doing: Collaborate with the architecture team on technical evaluations, solution design, and approach discussions Build reusable components and front-end libraries Translate designs and wireframes into high-quality code Conduct code reviews and mentor team members on best practices for web and services development Work effectively both as part of a team and independently What You Should Have: 5+ years of experience in software development 3+ years of hands-on experience with Angular Proficiency in building dynamic and responsive user interfaces using Angular components, directives, pipes, and services. Experience with state management libraries such as NgRx or Akita. Familiarity with Angular modules, lazy loading, and routing to optimize application performance. Experience integrating RESTful APIs and third-party libraries into Angular applications. Proficiency in HTML5, CSS3, SASS, ES6, ES2017, JavaScript, and TypeScript Advanced knowledge of web technologies and UI/UX standards Professional Skills: Excellent communicator, able to convey technical knowledge across both Business and IT teams, in person and online Strong documentation skills for technical designs and concepts Fluent in English Nice to Have: Experience with React and .NET Experience building micro-frontend applications Familiarity with CI/CD tools (Jenkins, TeamCity, Azure DevOps) Experience with AWS or Azure Understanding of Agile methodologies (Scrum/Kanban)

Ideally, we are looking for: - 3-4 years of experience in .Net Development - Rest API - Angular or react js - Framework 4.0 or any version - Entity framework - Knowledge of middleware & backend GENERAL FUNCTION The developer is a technical expert responsible for driving architecture, documentation, design and development for our business as part of our transformation efforts. This role will work directly with the CTO office, Enterprise architect, IT Leaders, internal stakeholders and development team members to define, design and deliver the technical solutions that will support the businesss vision, strategy and goals. DUTIES/RESPONSIBILITIES Development and implementation of technical designs to support enablement of the digital strategy Code, tests and debug application programs Recommend engineering best practices, including use of design patterns, code reviews Collaborate, communicate with different teams, and triage technical issues across teams Ability to author design and architecture documents with input from other technical resources. Collaborate with product and project managers as well as business to define product features, architectural deliverables and project estimates Provides technical oversight and guidance to outsourced platform and partner IT resources Engagement in every stage of the project lifecycle planning, requirements clarifications, design, develop, test support/bug fix and support the application Participate in cross-functional projects that span multiple business units across the enterprise - driving innovation, new product functionality, and overall product maturity. Plan, supervise, and participate in technical activities for multiple projects Coordinate with other technical managers, leads and architects to identify and monitor cross-site impacts Coordinate meetings or initiate working sessions to resolve project issues and roadblocks QUALIFICATIONS Bachelor's degree in Computer Science or related field EXPERIENCE 3+ years of experience with Microsoft .Net full stack development tools 2+ years of building enterprise software, particularly web-based and customer-facing applications Understands and experience in implementing solutions on a multi-tier architecture environment Experience in building large scale retail B2C web applications Comprehensive SDLC experience including Agile implementation principles and practice Production environment deployment and maintenance Performance tuning and optimization for scalability and high availability Good debugging, troubleshooting and analytical skills Strong interpersonal skills; ability to build relationships with and influence other functional areas Detail and big picture orientation Operates independently with minimal guidance from management Ability to manage numerous concurrent projects Proficient in Microsoft Development tools and platforms like Visual Studio 2015 and up, .Net Framework 4.0 and up, C#/TFS / Git / and SQL Server Experience in designing and developing responsive web sites using MVC, HTML5, and Angular.js Very proficient in Javascript and C# Knowledge of web/integration services, including WCF, RESTful APIs, SOAP and WSDL. Nice to have: Understanding of automated builds using TFS, DevOps process, Cl/CD and Cloud hosting. Experience with Azure cloud development (PaaS) Knowledge of financial services Proficient in Database design and programming using T-SQL including ORM tools like Entity Framework Experience with Azure DevOps (VSTS) EMPLOYERS RIGHTS This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. This document contains Momentum Groups confidential and proprietary information and is intended for Momentum internal use only. WHAT WE OFFER An opportunity to be a part of a major successful financial servicesgroup. An innovative culture that promotes autonomy and flexibility A dynamic team and working environment that provides ongoingsupport

GENERAL FUNCTION The Operations RPA / Automation Analyst designs and builds lightweight bots, scripts, and low-code workflows that automate repetitive organization-wide operational tasks and data flows. Working with Operations leadership and external automation partners, the role helps establish MFSGs India-based RPA Centre-of-Excellence and delivers measurable efficiency gains. DUTIES/RESPONSIBILITIES Analyze current manual processes and identify suitable automation opportunities. Build, test, and deploy bots in UiPath or Power Automate; develop supporting Python or VB scripts for data handling. Document automation logic and maintain run books for support teams. Monitor bot queues, manage exceptions, and ensure high availability of automations. Track automation ROI (hours saved, error reduction) and report weekly metrics to Operations leadership. Collaborate with external vendors during proof-of-concept and production roll-outs. Stay current on RPA best practices and recommend continuous improvement ideas. Prepare brief automation update decks highlighting time-saved metrics and next-step recommendations QUALIFICATIONS Recent B.E./B.Tech. (CS/IT) or MCA with coursework in automation or scripting. Foundational experience with UiPath , Automation Anywhere , or Power Automate (academic project or certification). Ability to create flow-charts and translate business steps into automation logic. Working knowledge of Python , VB , or JavaScript for data manipulation. Strong analytical and troubleshooting skills; clear written and verbal communication. Comfort presenting bot designs and ROI cases to non-technical stakeholders using clear slides and demos NICE TO HAVE Exposure to REST APIs , JSON , or basic Azure services. Awareness of data-analysis or BI concepts (Power BI / SQL). Participation in RPA hackathons or automation clubs.

GENERAL FUNCTION The Operations Data Analyst works with leadership to collect, clean, analyze, and visualize organization-wide operational data. By delivering automated dashboards and actionable insights, the role drives data-driven decision-making and continuous improvement across MFSG. DUTIES/RESPONSIBILITIES Collect, cleanse, and merge data from multiple internal systems and vendor feeds. Build and maintain interactive dashboards in Power BI / Tableau / Snowflake. Automate routine ETL tasks using Python or SQL scripts. Document data flows and analytics logic in the internal knowledge base. Assist in developing predictive or risk-modelling prototypes (e.g., call-volume forecasting, payment anomalies). Present weekly findings and recommendations to Operations leadership. Create visually compelling slide decks that summarize dashboard trends for weekly leadership reviews QUALIFICATIONS Recent B.E./B.Tech. (CS/IT/ECE with strong academic record. Working knowledge of Python (Pandas) or SQL. An academic project or internship involving Power BI or Tableau. Strong analytical, problem-solving, and presentation skills; fluent English communication. Proficiency in PowerPoint and data-storytellingable to turn analytics into concise, executive-ready decks NICE TO HAVE Exposure to Snowflake, DAX, or basic machine-learning concepts. Participation in analytics hackathons or Kaggle competitions.

Mandatory TOP SKILLS: SQL Queries API Testing Automation Scripting Test Data Creation GENERAL FUNCTION We are looking for a skilled test automation engineer to execute automation tests and assist in their design. Test automation engineers' duties include creating/amending automation scripts and finding solutions for automation problems. You should also be committed to developing skills to provide up-to-date solutions. To be successful as a test automation engineer, you should be exceptionally accurate and possess a superior mathematical aptitude. Ultimately, a top-notch test automation engineer will be proficient in programming languages and have excellent time management skills. DUTIES/RESPONSIBILITIES • Execute and test automation scripts. • Automation test plan must cover maximum testing coverage for most critical pieces of the applications. • Configuring Selenium Test Environment (STE) to set it up. • Participating in Selenium Environment Setup with an Integrated Development Environment (IDE) • Creating, enhancing, debugging, and running the test cases • Collating and monitoring the defect management process • Managing the changes and executing regression test. • Coming up with exact solutions for problems related to object identity and error handling. • Ensure uniform enterprise application design standards are maintained. • Ability to manage and prioritize multiple, diverse projects simultaneously. QUALIFICATIONS • Undergraduate degree in software engineering, computer science, information technology, information systems, computer engineering, or similar education or work experience. • Experience test automation using different frameworks for different platforms. • Strong troubleshooting and communication skills and can clearly articulate all aspects of the job requirements, including the creation of formal documentation. EXPERIENCE • Must have hands on Programming language like Java, java script and python • Good to have knowledge of .net and CI/CD knowledge. • Must have the Skill to automate Mobile applications (Android and iOS) using tools like Appium or similar application in different browsers, OS and integrate with other frameworks (like Cucumber, Junit, etc.,) • Must have all Selenium automation frameworks experience. JOB DESCRIPTION • Must have worked on Cucumber Framework (or similar) to support Behavior Driven Development (BDD). • Experience with testing Rest APIs - Working knowledge of Postman for testing APIs • Must have load balance and performance testing experience using JMeter • Able to script in all three different channels of applications (desktop, Mobile and online) • Self-motivated, creative, and proactive, to work successfully in a fast-paced environment including multiple platforms and architectures, diverse technologies. • The individual will work closely with manual testers, and Testing Head, throughout the SDLC, executing automated test iterations, tracking & reporting test results, troubleshooting and coordinating the bug fixes. • Azure Devops knowledge is a plus. • Working knowledge of SQL • Adapt current web applications for mobile platforms. • Knowledge of high-volume transaction systems and demonstrable ability to simply describe these in plain business English. • Must have a positive attitude and ability to meet timelines as per QA estimations. • Good English communication skills • Knowledge about Agile Scrum ceremonies. • Functional knowledge of financial instruments such as Installment Loans, Payday Loans, Checks, and industry domains such as loans, underwriting, collections, Fraud, is a plus. WHAT WE OFFER • An opportunity to be a part of a major successful financial services group. • An innovative culture that promotes autonomy and flexibility • A dynamic team and working environment that provides ongoing support.

DUTIES/RESPONSIBILITIES Handling High volume of chats (handling simultaneous chats) Email handling Phone handling (English), M-F 0700-2300 ET, S-S 0700-2200 ET) Basic printer troubleshooting (network printing) Basic Network diagnostics Application troubleshooting (POS log captures, cache clearing, Office, Adobe, etc) SCCM Software Center installations Browser troubleshooting Office 365 Basic Windows 10 Operating system knowledge (confirm disk space, resource consumption, clearing temp files, check Ram, etc.) Western Union security certificate management and installation Assessment skills: analytics of complex systems and issues, trend analysis. (spotting chat and ticket trends) Detailed oriented for logging Service Requests Software installations Password resets CORE POS user requests (DM, SM, or CSR (Certificate Signing Request) setup, access/login issues) Core back-office (CBO) admin for New CSR setup, pin, bingo card setup for approvals, etc. Provide high levels of support for corporate and retail users. Establish procedures to address customer issues accurately and consistently. Take ownership of high priority incidents and escalate as necessary. Answer questions and provide directions related to products and services. Planning and scheduling time with all areas of IT support to meet service level agreements. Managing call and chat queues to prioritize incoming issues based on business priorities. Coordinate with other departments to resolve issues. Escalate critical issues to support and development teams. Document reported issues and activities in ITSM system. Maintain records of customer interactions for knowledge base articles Provide updates to help desk managers. Collaborate with IT and cross functional teams. Build trustful relationship with stakeholders. Identify opportunities for team effectiveness improvements. Support boardroom equipment and conferencing software (Cisco, Logitech, Microsoft Teams) Support mobility devices(iOS/iPhone/iPads) for VIP and home-based office (HBO) users. Provide software and hardware support to retail locations. End User Support (Software/Hardware): AD/O365 account support Microsoft Authenticator - MFA Desktop, Laptops, MFP (Multi-Function Printers), Tablets (Android/iPads), Retail Peripherals (Check scanners, cameras, receipt printers), VDI (Virtual Desktops) Hardware Management (device driver updates, installation) Inventory Management. Support for operating systems, MS office suite, and other business applications. Address access issues related to password, security, application configuration, troubleshooting and general inquiries. Follow standard EUS and IT Security procedures and log interactions. CMDB asset management Manage, maintain, and deploy desktop images. Escalate complex or urgent issues to relevant IT teams. Network Support: Handle Network topology issues. Router identification and configurations Fail-over network to backup connections. Troubleshoot SDWAN (Software Defined WAN) issues. Dispatch ISP technicians to stores Manage list of Internet Service Providers (ISP) Troubleshoot and escalate store alarm connectivity issues (Tyco) when needed. Perform other duties as assigned. Qualifications EDUCATION Associate or bachelors degree in software engineering, Computer Science, IT, Computer Engineering, or similar education or work experience. ITIL certification and/or relevant industry certifications preferred. EXPERIENCE Minimum of 4 years in a Helpdesk/Service desk, IT Service Delivery, or Desktop Support role. Experience with customer facing IT systems with complex back-office integrations. Broad knowledge of IT operations (networking, telecom, infrastructure, security, desktop support) Experience with deployment tools (SCCM, PDQ, Altiris, etc.) and PowerShell is a plus. Experience managing Active Directory user environments, hybrid Azure. Experience managing and maintaining desktop images. Experience troubleshooting corporate desktop hardware and software. Functional knowledge of financial instruments and industry domains in a plus. Understanding of networking fundamentals & troubleshooting such as TCP/IP, DHCP, and DNS protocols. Familiarity with troubleshooting various types of network hardware such as routers and switches. Proficient in configuring and managing devices to ensure smooth network operations. Experience in Router identification and configurations, fail-over to backup connections. Knowledge of SDWAN (Software Defined WAN) SKILLS Microsoft 365 admin or Office 365 certification is a plus. Experience in hybrid Active Directory Environments. Outstanding communication skills (customer interaction, updates, analysis) Ability to articulate complex technical information into simple-to-understand terms. Problem-Solving Skills. Excellent Written communication (documentation of system issues, analysis, solutions in the ITSM system, and feedback for improvement of help desk procedures) Time management Knowledge of help desk software, ticketing systems, and databases Experience leveraging geographically diverse IT support teams.

GENERAL FUNCTION: We are currently looking for an End User Support Technician to support our MFSG India Corporate office users. In this role, you will provide premium support to all our end usersin MFSG India and white glove treatment for our executives. You will also be responsible for the deployment of various software packages to our end user devices through SCCM, and setup & maintenance of corporate laptop hardware for MFSG India users. Duties / Responsibilities: • Provide White glove service & support in all interactions with ELT (Executive Leadership Team) and SLT (Senior Leadership Team), and their administration staff while prioritizing value and urgency. • Provide IT support for on-site events and meetings including site setup, testing, coordination with venue IT/AV contacts and stand-by support. • Support for the End User Mobility devices (IOS/iPhone/IPads) - VIP and home-based office (HBO) user support • Collaborate with IT teams and SMEs to ensure timely troubleshooting and resolution of technical and functional issues. • End User Support (Software/Hardware) o AD/O365 account support o Microsoft Authenticator MFA o Desktops o Laptops o MFP (Multi-Function Printers) o Tablets (Android / IPads) o VDI (Virtual Desktops) o Hardware Asset Management o Refurbishment o Shipping/Receiving o Inventory Management • Support for Operating System, base load software, MS Office suite and other business applications • Access related issues with password, security, application configuration and troubleshooting, and general inquiries • Research questions using available resources advising users on appropriate action; provide adequate training to end users. • Follow standard EUS and IT Security procedures and log all interactions in the ITSM system. • CMDB asset management • Management, maintenance, and deployment of desktop images. • Familiarity with basic networking to troubleshoot Network and Telecom related issues at our India Office. • Identify and escalate situations to various IT Teams if technically complex or if it requires urgent attention. • Own key initiatives and drives through completion with minimal supervision. • Motivated and enthusiastic with Great Personal skills • Perform other duties as assigned. EXPERIENCE • Experience in End User Support /IT Support/Service Desk Roles. • Experience with deployment tools (SCCM, PDQ, Altiris, etc.) • Experience managing and maintaining desktop images. • Experience supporting executives is preferred. SKILLS • The ability to manage and articulate complex issues. • Strong background in Microsoft Windows Active Directory & Microsoft 365 Environments. • Experience leveraging geographically diverse and offshore IT support teams. • Excellent Oral communication (customer interaction, requirements analysis) • Experience troubleshooting corporate desktop hardware and software. • Understanding of networking fundamentals & troubleshooting such as TCP/IP, DHCP, and DNS protocols.