Operations Data Analyst

GENERAL FUNCTION The Operations Data Analyst works with leadership to collect, clean, analyze, and visualize organization-wide operational data. By delivering automated dashboards and actionable insights, the role drives data-driven decision-making and continuous improvement across MFSG. DUTIES/RESPONSIBILITIES Collect, cleanse, and merge data from multiple internal systems and vendor feeds. Build and maintain interactive dashboards in Power BI / Tableau / Snowflake. Automate routine ETL tasks using Python or SQL scripts. Document data flows and analytics logic in the internal knowledge base. Assist in developing predictive or risk-modelling prototypes (e.g., call-volume forecasting, payment anomalies). Present weekly findings and recommendations to Operations leadership. Create visually compelling slide decks that summarize dashboard trends for weekly leadership reviews QUALIFICATIONS Recent B.E./B.Tech. (CS/IT/ECE with strong academic record. Working knowledge of Python (Pandas) or SQL. An academic project or internship involving Power BI or Tableau. Strong analytical, problem-solving, and presentation skills; fluent English communication. Proficiency in PowerPoint and data-storytellingable to turn analytics into concise, executive-ready decks NICE TO HAVE Exposure to Snowflake, DAX, or basic machine-learning concepts. Participation in analytics hackathons or Kaggle competitions.