Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Pune
>
Mphasis
>
Mphasis is Hiring ITO-SD For Bangalore & Pune

Mphasis is Hiring ITO-SD For Bangalore & Pune

Mphasis

1 - 4 years

1 - 4 Lacs

Pune Bengaluru

Posted:3 hours ago| Platform:

Apply

Skills Required

Servicenow Technical Support L1 IT Service Desk Service Desk Management L1 Support JIRA ITIL Technical Troubleshooting Service Now Ticketing Servicenow Tool Service Desk Jira Service Desk Technical Support Technical Voice Process Infrastructure Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from Mphasis!

ITO Service Desk

If you're passionate about technology, eager to learn, and ready to grow in a dynamic, fast-paced environment, this opportunity is for you.

Location:

Respond to customer queries via inbound calls, chat, and email within defined SLAs
Provide Level 1 and Level 2 technical support for desktop environments, banking applications, account management, VPN, printers, and more
Troubleshoot issues related to Windows/Mac OS, Citrix Virtual Apps, AWS, and virtualization technologies
Use remote desktop tools and help desk software (e.g., Webex, LogMeIn, Bomgar)
Log, categorize, and manage incidents and service requests using ticketing tools like ServiceNow and RemedyForce
Escalate unresolved issues to internal teams and document technical knowledge
Work in a 24x7 rotational shift environment

Hands-on experience with Windows 10/11, Mac OS, and O365
Familiarity with remote support tools and virtual desktop infrastructure (Citrix Xen Desktop, Xen App)
Knowledge of ITSM processes (Incident Management)
Strong analytical and troubleshooting skills
Effective business communication and time management
Experience with password resets, account management, and software installations

Excellent spoken and written communication (neutral/American accent preferred)
Positive attitude and energy
Self-motivated and eager to learn
Active listening and customer-first mindset

Join us at Mphasis and be part of a team that values innovation, collaboration, and continuous growth.

Warmest Regards,

Bhavya Periyadan

More Jobs at Mphasis

Senior Python Developer

Bengaluru, Bangalore Rural, Mumbai (All Areas)

6 - 11 yrs

INR 20 - 35 Lacs

Mphasis Hiring For Closer (Int. Mortgage) @ Pune Location

Pune

2 - 5 yrs

INR 1 - 6 Lacs

Associate Vice President

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Associate Vice President

Pune

16 - 20 yrs

INR 35 - 40 Lacs

Project Manager

Bengaluru

10 - 13 yrs

INR 22 - 25 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Servicenow Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.