68 Servicenow Tool Jobs

Required - Exp 0.6 yrs - 5 yrs Education – Any Graduation Location – Trivandrum/Pune Shift: 24x7 Rotational Shifts, 5 days work from Office Key Skills & Requirements: • Prior experience in voice-based(International Voice Support) Service Desk support • Comfortable working in a call support environment • Proficient with ticketing tools (preferably ServiceNow) • Working knowledge of Active Directory and RSA Token • Experience in troubleshooting VPN, Citrix, and VDI-related issues • Basic proficiency in MS Office applications Roles & Responsibilities: • Ensure high login efficiency and availability to support customer needs • Handle and resolve tickets within defined SLAs for volume and turnaround time • Manage inbound calls, which constitute approximately 90% of daily tasks • Maintain compliance with quality standards (voice, accent, technical monitoring), regulatory norms, and company policies • Respond to user queries via phone, email, instant messaging, and ticketing systems • Assign incidents/work orders to relevant support teams and follow through to closure • Diagnosing and resolving issues through user interaction, log analysis, research, and troubleshooting • Deliver Level 1 remote desktop support and execute tasks as per SOPs • Drive positive customer experience and satisfaction through First Call Resolution, minimal AHT, and reduced reopen/rejection rates • Update work logs accurately and adhere to escalation protocols and process guidelines

ServiceNow Tester (focusing on ATF framework and performance testing) Must have knowledge of Servicenow tool. Should create, execute, and maintain automated tests for ServiceNow applications and configurations (within ATF framework good to have) Should have capability to writing test scripts, defining test data, and managing test suites Should be able to identify performance issues, analyzing bottlenecks, and suggest improvements. Ability to troubleshoot test failures, identify root causes, and propose solutions Staying up to date with the latest ServiceNow best practices and tools for test automation and performance testing. Familiarity with SQL for database testing and data validation Analyse test data and application logs to troubleshoot issues Ensure data accuracy and consistency during testing Strong verbal and written communication skills to interact with cross-functional teams Work closely with developers, business analysts, and stakeholders to understand requirements Should be able to manage a team of Servicenow QA team Roles and Responsibilities ServiceNow Tester (focusing on ATF framework and performance testing) Must have knowledge of Servicenow tool. Should create, execute, and maintain automated tests for ServiceNow applications and configurations (within ATF framework good to have) Should have capability to writing test scripts, defining test data, and managing test suites Should be able to identify performance issues, analyzing bottlenecks, and suggest improvements. Ability to troubleshoot test failures, identify root causes, and propose solutions Staying up to date with the latest ServiceNow best practices and tools for test automation and performance testing. Familiarity with SQL for database testing and data validation Analyse test data and application logs to troubleshoot issues Ensure data accuracy and consistency during testing Strong verbal and written communication skills to interact with cross-functional teams Work closely with developers, business analysts, and stakeholders to understand requirements Should be able to manage a team of Servicenow QA team

Experience : 2-6 years Shift : 6PM - 3 AM (Monday-Friday, Transport Provided) Max CTC : 5.5 LPA + Shift Allowance The Resource Coordinator is responsible for planning and collaborating across functional roles to ensure appropriate skill sets for project delivery resources match assigned projects and workload. This position must work with the team to drive resource utilization by planning upcoming needs and matching resource demand with supply/capacity. These skills will be utilized to realize the profitability goals of the Commercial Services organization while meeting customer objectives. This position will provide subject matter expertise related to deployment, demand, capacity, utilization, and operations planning. The Resource Coordinator typically will have 3-5 years of relevant work experience. Primary Roles & Responsibilities: 1. Executes Commercial Services PMO standards, processes, and methodologies in a consistent manner for resource coordination activities. 2. Schedules all resources for implementation of client requirements and assists in acquisition of resources. 3. Coordinates with FSO Managers, SDO Managers and Project Managers to maintain records of all resources and availability. 4. Maintains talent database to meet timeliness and quality standards. 5. Analyzes all backlogs to ensure delivery of projects within required timeframe. 6. Maintains online database, ensures maximization of all resources, tracks all databases, and assists to streamline all processes for customers. 7. Balances the demand for resources with the supply, taking into consideration skills, level of experience, geographic location, developmental objectives of the resources, and financial impact. Note : Please apply only if your expectation falls within the range.

Job Summary Procurement has been identified as a top transformational initiative for SMBC. The Procurement Americas Division is building a centralized, strategic, and value-driven procurement function to enhance the timely delivery of quality goods and services across business lines. The Procurement Customer Support team supports all procurement activities by providing governance and operational support throughout the end-to-end procurement lifecycleincluding sourcing, contract management, supplier onboarding, purchase orders, and reporting. The Procurement Support Specialist plays a key role in enabling and supporting internal stakeholders throughout the sourcing and procurement processes. This role focuses on managing Coupa user access, providing system guidance, and ensuring data accuracy and compliance across procurement operations. A strong understanding of Coupa workflows is essential to effectively support users, troubleshoot issues, and ensure alignment with procurement policies and procedures. Scope The Procurement Customer Support Specialist will play a hands-on role in supporting Coupa system users across the organization. This includes assisting with onboarding new Coupa users, updating information in existing user profiles, and responding to Coupa access-related support tickets. The specialist will also be responsible for detailing Coupa workflows to internal stakeholders and identifying the appropriate level of system access based on individual user roles and responsibilities. This role requires a strong understanding of Coupa workflows to ensure accurate access provisioning and effective user support. Direct Reports: 0 Indirect Reports: 0 Primary Responsibilities Provision and manage Coupa user access, including setup, role assignments, catalog access, and approver changes. Identify appropriate level of system access based on individual user roles and responsibilities. Create, update, and deactivate user profiles using Excel-based data entry and exports. Extract and analyze data from Coupa to generate reports and insights for management. Maintain metadata for contracts, purchase requisitions, and purchase orders in Coupa. Respond to ServiceNow tickets and provide timely support and training to end-users. Conduct audit log reviews to ensure compliance with internal policies and data accuracy. Deliver ad-hoc and scheduled training sessions to enhance user understanding of Coupa. Monitor help desk trends and user activity to identify areas for process improvement. Collaborate with internal teams to resolve procurement-related issues. Contribute to roadmap development based on user feedback and data insights. Required Qualifications Minimum 5 years of experience in procurement operations, system administration, or user support. Strong working knowledge of Coupa or similar procurement systems. Advanced proficiency in Microsoft Excel , including data entry, manipulation, and reporting. Strong attention to detail and commitment to data accuracy. Excellent communication and interpersonal skills; ability to clearly explain technical processes to non-technical users. Ability to manage multiple priorities in a fast-paced, dynamic environment. Preferred Qualifications Experience with ServiceNow or similar ticketing systems. Experience in delivering user training or instructional support. Familiarity with procurement tools such as Concur .

Your Role Develop and configure ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB). Customize workflows, business rules, UI policies, client scripts, and integrations. Collaborate with process owners and stakeholders to gather requirements and translate them into technical solutions. Implement and maintain ServiceNow integrations with third-party tools (e.g., LDAP, SCCM, monitoring tools). Perform upgrades and patches, ensuring platform stability and performance. Create and maintain technical documentation, including design specs, test plans, and user guides. Your Profile 6 to 9 years of enterprise IT experience with advanced expertise in ServiceNow implementations, including design, configuration, and deployment of ITSM solutions. Strong technical knowledge in ServiceNow scripting and system components, including Business Rules, Script Includes, UI Actions, UI Policies, Forms, Menus, Notifications, Imports, Transforms, Web Services, and Content Management. Proven experience in developing, designing, configuring, and rolling out new application modules, workflows, and service catalog requests tailored to business needs. Hands-on proficiency in client-side and server-side JavaScript, ServiceNow APIs, and all scripted aspects of the platform, including Scheduled Jobs and automation routines. Skilled in Service Portal and Widget development, third-party tool integrations, and CMDB data integration, with a solid understanding of ITSM best practices and a track record of delivering scalable, enterprise-grade solutions. What will you love working at Capgemini Work with the latest ServiceNow tools and practices aligned with its roadmap for innovative solutions. Collaborate with cross-functional teams including architects, business analysts, and client stakeholders. Contribute to large-scale rollouts and multi-country implementations of ITSM modules. Location - Bengaluru,Chennai,Coimbatore,Gurugram,Hyderabad,Mumbai,Noida,Pune

As a Senior Mainframes Batch Planning Engineer, you will be a key member of the team responsible for managing and optimizing batch processing operations in a complex mainframe environment. Your role will encompass batch scheduling, job control, incident handling, and continuous improvement efforts. Key Responsibilities: Batch Scheduling & Prioritization: Prioritize and schedule batch jobs using TWS/OPC/IWSz (Tivoli Workload Scheduler) , adhering to scheduling parameters and leveraging automated scheduling features within applications. JCL Management: Create, maintain, and update Job Control Language (JCL) scripts following organizational standards and policies. Manage promotions of JCL and related application code across environments. Application and Environment Changes: Implement application changes including: JCL promotions Code promotions TWS/OPC job changes (including jobs, dependencies, special resources, and schedules) DB2 database changes Work on change requests in pre-production environments and ensure smooth transitions to production. Incident, Problem, and Change Management: Handle incidents, problems, and changes using ServiceNow tool, following ITIL foundation principles. Provide second-level support for batch job incidents and ensure timely resolution. Monitor production error queues in TWS/OPC and resolve job failures as part of incident management processes. Systems Dependency Management: Understand dependencies between systems, environments, LPARS, DB2, and Sysplex configurations. Ensure batch jobs complete on time with correct output delivery. Continuous Improvement & Collaboration: Participate in projects aimed at improving batch processing quality and operational efficiency. Collaborate with developers and development managers to drive continuous improvement in batch job quality, documentation, and cooperation. Required Skills and Experience: Extensive experience in batch scheduling and planning using TWS/OPC/IWSz (Tivoli Workload Scheduler) in mainframe environments. Strong proficiency in writing and maintaining JCL adhering to best practices. Hands-on experience with DB2 batch jobs and environment changes . Working knowledge of ServiceNow or similar ITSM tools for incident and change management. Sound understanding of mainframe environments, LPARS, Sysplex, and batch processing dependencies . Strong troubleshooting skills related to batch job failures and incident resolution. Good communication skills with ability to collaborate across teams and stakeholders. Preferred Qualifications: ITIL Foundation certification or equivalent knowledge of ITIL processes. Experience in coordinating batch operations across multiple systems and environments. Ability to manage multiple priorities and work effectively under pressure.

Your Role Develop and configure ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB). Customize workflows, business rules, UI policies, client scripts, and integrations. Collaborate with process owners and stakeholders to gather requirements and translate them into technical solutions. Implement and maintain ServiceNow integrations with third-party tools (e.g., LDAP, SCCM, monitoring tools). Perform upgrades and patches, ensuring platform stability and performance. Create and maintain technical documentation, including design specs, test plans, and user guides. Your Profile 6 to 9 years of enterprise IT experience with advanced expertise in ServiceNow implementations, including design, configuration, and deployment of ITSM solutions. Strong technical knowledge in ServiceNow scripting and system components, including Business Rules, Script Includes, UI Actions, UI Policies, Forms, Menus, Notifications, Imports, Transforms, Web Services, and Content Management. Proven experience in developing, designing, configuring, and rolling out new application modules, workflows, and service catalog requests tailored to business needs. Hands-on proficiency in client-side and server-side JavaScript, ServiceNow APIs, and all scripted aspects of the platform, including Scheduled Jobs and automation routines. Skilled in Service Portal and Widget development, third-party tool integrations, and CMDB data integration, with a solid understanding of ITSM best practices and a track record of delivering scalable, enterprise-grade solutions. What will you love working at Capgemini Work with the latest ServiceNow tools and practices aligned with its roadmap for innovative solutions. Collaborate with cross-functional teamsincluding architects, business analysts, and client stakeholders. Contribute to large-scale rollouts and multi-country implementations of ITSM modules. Location - Bengaluru,Chennai,Coimbatore,Gurugram,Hyderabad,Mumbai,Noida,Pune

Your Role Design and develop solutions within the ServiceNow SPM suite, including PPM, Demand, Resource, Financial, and APM modules. Customize and configure SPM workflows, dashboards, reports, and performance analytics to support strategic planning and execution. Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions. Develop and maintain client scripts, business rules, UI policies, script includes, and integration components. Implement data integrations with external systems (e.g., ERP, HR, Finance tools) using REST/SOAP APIs. Your Profile 6 to 9 years of enterprise IT experience with advanced expertise in ServiceNow SPM implementations, including design, configuration, and deployment of modules like Project Portfolio Management (PPM), Demand Management, Resource Management, Financial Planning, and Application Portfolio Management (APM). Strong technical knowledge in ServiceNow scripting and platform components, including Business Rules, Script Includes, UI Actions, UI Policies, Forms, Menus, Notifications, Imports, Transforms, Web Services, and Content Management. Proven experience in developing, designing, configuring, and rolling out new SPM application modules, workflows, and dashboards tailored to strategic planning and portfolio execution. Hands-on proficiency in client-side and server-side JavaScript, ServiceNow APIs, and all scripted aspects of the platform, including Scheduled Jobs, automation routines, and Performance Analytics. Skilled in Service Portal and Widget development, third-party tool integrations, and CMDB data integration, with a solid understanding of SPM best practices and a track record of delivering scalable, enterprise-grade solutions. What will you love working at Capgemini Work with the latest ServiceNow tools and practices aligned with its roadmap for innovative solutions. Collaborate with cross-functional teamsincluding architects, business analysts, and client stakeholders. Contribute to large-scale rollouts and multi-country implementations of ITSM modules. Location - Bengaluru,Chennai,Coimbatore,Gurugram,Hyderabad,Mumbai,Noida,Pune

About The Role Job Title:Google Generative AI Studio Analyst Skills, Experience & Education Required Skills: Google Generative AI Studio CX solution design using Google CCAI suite (Dialogflow CX, Agent Assist, Insights CX) Knowledge of Gen AI tools (Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks) CX management capability assessment and roadmap development Agile delivery and CCaaS migration Strategic advisory, market research, and data-driven recommendations Stakeholder engagement and cross-functional collaboration Strong analytical, problem-solving, and communication skills Preferred Skills: (blank) Roles & Responsibilities Provide strategic advisory and develop data-driven recommendations to enhance business performance Design CX solutions using Google CCAI and Gen AI tools Conduct capability assessments and co-create CX roadmaps with clients Collaborate with technical teams to translate user requirements into final products Lead CCaaS migration and agile delivery processes Participate in pre-sales activities including RFP responses and client presentations Create reusable assets and innovative solutions based on industry trends Work across global teams and manage client relationships effectively Present solutions to senior stakeholders and contribute to offering development Additional Details Opportunity to work on innovative projects with global clients Exposure to cutting-edge technologies and AI-driven customer experience platforms Collaborative and inclusive work environment with career growth potential Qualification Experience Minimum of 3 year(s) experience is required in designing and delivering Google CCAI and Gen AI solutions. Education Bachelors Degree in Computer Science or equivalent. Certification:(blank)

Responsibilities : Technical Support skills,Active Directory, ServiceNow Tool,Voice process,International Voice process, Outlook, Microsoft 365 Troubleshooting Strong communication skills, oral and written. Respond to requests for technical assistance by phone, email, chat. Enter and manage all incidents and problems in the incident management system and act as a liaison between users and technical escalation teams. Knowledge on Service Now ticketing tool Energetically follow-up on open incidents and provide status updates while carrying the ticket from its cradle to grave. Escalate problems (when required) to the appropriate teams. Maintain hygiene in ticket documentation, category selection and overall ticket quality. Identify and learn appropriate software and hardware used and supported by the firm. Where applicable, encourage users to use self-help resources and demo them on how to find answers on common issues or FAQs. 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones. n depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them. Understanding on Active Directory, Networking, Messaging and Hardware necessary. Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365. Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service. Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom. Incident Management knowledge, experience with Turrets will be added advantage. Extended working hours when business needs.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Interacts with BMC Channel Sales, BMC sales and BMC VAR partners to help drive net new channel opportunities. Assists BMC Sales Team in the sales process with the below responsibilities: Channel Partner Support: Assist BMC Partner Managers with agreement reseller signup /renewals Enter BMC reseller agreement request details into internal systems (SFDC, ACR) for approval Obtain contract countersignatures from appropriate teams Support partners on access to the various BMC sites, login issues, login access, etc. and training partners on BMC site layout and usage Channel Sales Support Review Partner Deal Registration leads in BMCs PRM (partner hub) system Drive revenue and close opportunities by providing operational support in conjunction with indirect sales channel partners. Partner Onboarding and Enablement New Partner Onboarding Plan development and execution along with Channel Managers Managing Certification / badging for partners Follow-up on Partner Enablement plan execution Reporting and System Updates Follow-up on Partner reports submissions, like Forecast report, Partner Enablement tracker report, etc. and meeting deadlines, as per the geo requirements. Deliver actionable insights through data analysis and executive-level reporting. Update SFDC, for any required updates Relationship Management Act as the key operational interface between internal teams (sales, marketing, finance, legal, product) and the partner ecosystem including: o VAR Partners o BMC Partner Managers o BMC Channel Operations o Order management etc. Strategic & Operational Oversight Lead process improvements and automation initiatives to enhance scalability and efficiency. Ensure adherence to partner policies, SLAs, and compliance requirements. Align partner operations with broader organizational goals and strategic initiatives. Lead tooling enhancements and automation to streamline operations. To ensure youre set up for success, you will bring the following skillset & experience: 7-8 years of experience in channel partner management, preferably in the IT products or SaaS industry is a MUST. A self-starter with a strong sense of ownership and accountability. The candidate should be ready to own the assigned region end-to-end, proactively support partner managers, and does what it takes to drive results. Should be agile, proactive, a team player, and someone who takes initiative to lead, support others, and create joint success stories. Excellent fluency in English language, both written and verbal communications. Ability to independently and effectively multitask in a dynamic matrix environment Experience in managing a team of individuals would be an added advantage. Use of automation and/or AI tools in channel Operations will be a huge added advantage.

Job Title: Service Desk Dispatcher - Night Shift Job Location: Hyderabad (WFO), preferred candidate must be from Hyderabad Job Type: Full-time Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be in Hyderabad WFO India but you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company that is expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes having attention to detail, following the processes in place, and being able to adapt to a variety of situations. A Service Desk Dispatcher is a key role in an IT support environment, ensuring the smooth allocation of incoming service requests or incidents to the right personnel. The responsibilities vary depending on the organization's size and structure, but here are the key duties of a Service Desk Dispatcher: Primary responsibilities: 1. Ticket Management: Logging and Prioritizing: Ensuring all incoming service requests, incidents, or issues are logged accurately in the service management system. Categorizing: Assigning appropriate categories to each request or incident for proper routing. Prioritizing: Determining the urgency and impact of each request to prioritize them effectively. Technical Skills: Should have experience in O365, Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting. Ticketing tool (Service now). 2. Routing and Escalating Requests: Dispatching Tickets: Ensuring tickets are directed to the correct IT support teams or technicians based on their expertise. Escalation: Identifying complex issues that need to be escalated to higher-level support, management, or specialized teams. 3. Communication: User Interaction: Communicating with users to gather relevant information regarding their issues and keeping them updated on ticket status. Status Updates: Providing users with regular updates on the progress of their incidents or requests. 4. Managing Service Level Agreements (SLAs): Monitoring SLAs: Ensuring that response and resolution times align with predefined Service Level Agreements. Tracking Time: Keeping track of the time spent on each ticket and ensuring that issues are addressed within the required timelines. 5. Resource Allocation: Optimizing Resource Use: Ensuring that technicians and resources are utilized efficiently by managing the workload across the team. Balancing Workload: Distributing tickets evenly across support staff, considering their expertise, availability, and current workload. 6. Incident Resolution Support: First-Level Support: In some environments, the dispatcher may also provide first-level troubleshooting before dispatching the ticket, particularly for common or known issues. Basic Problem Diagnosis: Assisting in basic troubleshooting steps before deciding if escalation or assignment to an advanced team is necessary. 7. Reporting: Reporting Trends: Identifying recurring issues or patterns from service requests and incidents and generating reports for improvement. Monitoring and Analyzing: Tracking ticket trends and service performance metrics to ensure efficient operations. 8. Documentation and Knowledge Management: Knowledge Sharing: Ensuring that tickets are documented well so that useful information can be added to the knowledge base for future use. Updating Knowledge Base: Contributing to the knowledge repository to help resolve future incidents faster. 9. Quality Assurance: Ensuring Service Quality: Ensuring that incidents are handled properly and that service desk processes are adhered to, maintaining the standard of support. Feedback Collection: Collecting feedback from users about the support service and making necessary improvements. 10. Coordination with Other Teams: Collaboration: Coordinating between the service desk team, technical support, and other business departments to ensure seamless operations. Problem Management: Collaborating with problem management teams to analyze and resolve underlying causes of recurring incidents. 11. Continuous Improvement: Process Improvements: Identifying areas for improvement within the dispatch process or overall service desk operations. Training: Assisting in training new service desk agents or dispatchers to ensure smooth operations. Skills and Qualities of a Service Desk Dispatcher: Strong Communication: Both verbal and written excellent communication skills must have worked with International Clients for interacting with users and support teams. Problem-Solving: Ability to identify and prioritize the right resources for resolving issues quickly. Time Management: Managing multiple tickets and requests simultaneously. Technical Knowledge: Understanding of IT systems, networks, and support processes to allocate requests effectively. Organizational Skills: Strong attention to detail and ability to handle complex situations in a systematic way.

r.swetha@casamenterorecruit.ins.jaya@casamenterorecruit.in Hiring: Senior ServiceNow Engineers | Contract Role Company: Infosys (Staff Augmentation Project) Location: Hybrid (Open to candidates across India Gurgaon, Pune, Hyderabad, Bangalore, Noida) Contract Duration: 6 months (extendable based on performance, project progress, and budget approval) Mode: Hybrid | Night Shifts | Immediate Joiners Preferred Role Overview: We are looking for Senior ServiceNow Engineers to join our high-impact projects starting immediately. You will work closely with product managers, stakeholders, and Scrum teams to design, develop, and deliver solutions on the ServiceNow platform. Key Responsibilities: Hands-on development and implementation on the ServiceNow platform Work on Service Portal / Seismic portals and integrations Collaborate with product managers & business stakeholders to define solutions Contribute technical expertise and guide junior team members Ensure delivery within tight timelines in an Agile environment Hiring: Senior ServiceNow Engineers | Contract Role Company: Infosys (Staff Augmentation Project) Location: Hybrid (Open to candidates across India Gurgaon, Pune, Hyderabad, Bangalore, Noida) Contract Duration: 6 months (extendable based on performance, project progress, and budget approval) Mode: Hybrid | Night Shifts | Immediate Joiners Preferred Role Overview We are looking for Senior ServiceNow Engineers to join our high-impact projects starting immediately. You will work closely with product managers, stakeholders, and Scrum teams to design, develop, and deliver solutions on the ServiceNow platform. Key Responsibilities Hands-on development and implementation on the ServiceNow platform Work on Service Portal / Seismic portals and integrations Collaborate with product managers & business stakeholders to define solutions Contribute technical expertise and guide junior team members Ensure delivery within tight timelines in an Agile environment Skills & Experience Required: 10+ years total professional experience 5+ years of strong hands-on experience with ServiceNow Excellent programming skills ( JavaScript, Glide, APIs, Integrations ) Experience with Service Portal / Seismic portal development Strong communication and ability to work independently Willingness to work night shifts Engagement Model: Staff Augmentation Work alongside existing Scrum teams Initial 6-month contract , extendable based on performance and budget Immediate joiners highly preferred (Notice period up to 15 days acceptable) Send applications to: t.shivang@casamenterorecruit.in ,b.tarini@casamenterorecruit.in, s.jaya@casamenterorecruit.in,s.trisha@casamenterorecruit.in,r.swetha@casamenterorecruit.in

Senior Administrator L2/ Service desk L2 Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

As a Software Configuration Coordinator within the Mercury Support Team (MST) at EY, you will play a crucial role in planning and coordinating software releases for the Mercury landscape. Your primary responsibility will be to ensure the successful promotion of changes across the Mercury ecosystem by working closely with various teams. You will leverage your expertise in SAP Solution Manager functionalities such as change request management, enhanced retrofits, and solution documentation to review and remediate any conflicts prior to the production promotion of system changes. Key Responsibilities: - Coordinate software releases and cutovers on a daily basis. - Enhance release processes for improved efficiency and effectiveness. - Act as the main point of contact for resolving release-related issues promptly. - Communicate updates, status, and issues to stakeholders, including senior leadership. - Conduct risk assessments and implement strategies to minimize potential business impacts. - Provide training and mentorship to team members on release management best practices. - Stay abreast of industry trends and advancements in SAP technology to drive innovation. - Demonstrate flexibility in working remotely or from the office, with potential weekend support for scheduled cutovers. Key Qualifications: - Bachelor's degree in computer science/engineering or related field, or equivalent work experience. - Minimum 5-6 years of experience with SAP Solution Manager, including Change Request Management, Enhanced Retrofits, Focused Build, and Solution Documentation. - Familiarity with IT Service Management and the ServiceNow tool. - Strong understanding of ITIL best practices. - Ability to collaborate effectively with cross-functional and technical teams. - Proven track record of managing multiple projects and tasks efficiently. - Excellent communication and organizational skills. - Detail-oriented, proactive, and eager to learn. What We Offer: In this role, you will have the opportunity to work in a highly integrated, globally diverse team that fosters growth, development, and career advancement. EY provides a comprehensive benefits package focusing on physical, emotional, financial, and social well-being. Continuous learning, transformative leadership, and a diverse and inclusive culture are some of the key highlights of working at EY. At EY, we are committed to creating an inclusive work environment and consider flexible working arrangements to achieve a balance between client service excellence and personal priorities. We aim to empower our employees to make a positive impact and thrive in their careers without compromising on their individual needs and preferences. Join us at EY and be part of a team that is building a better working world through innovation, trust, and value creation for clients, people, society, and the planet. With a focus on data, AI, and advanced technology, EY teams are at the forefront of shaping the future with confidence and addressing the most critical challenges of today and tomorrow.,

Position Purpose The primary purpose of this Service Desk Team Lead role is to oversee the daily operations of the Service Desk team, ensuring efficient and effective technical support for end-users. Responsibilities Direct Responsibilities 1. Team Supervision & Performance Management Assign and prioritize tasks to Service Desk agents. Monitor individual and team performance through KPIs. Conduct regular 1:1 meetings, coaching, and performance evaluations. 2. Incident & Request Management Oversee the triage and escalation of IT incidents (e.g., system outages, user access issues) Ensure adherence to SLAs (Service Level Agreements) for response and resolution times. Review and approve high-priority requests (e.g., hardware replacements, software deployments). 3. Process Optimization Identify bottlenecks in workflows and implement improvements. Maintain and update service desk documentation (e.g., SOPs, FAQs, troubleshooting guides). Lead initiatives to automate repetitive tasks (e.g., password resets, ticket routing). 4. Stakeholder Coordination Communicate with IT teams (e.g., Network, Voice, SAM) to resolve cross-functional issues. Report service desk metrics to IT management and business leaders. 5. Training & Knowledge Sharing Organize training sessions on new tools, policies, or technologies. Foster a culture of knowledge sharing (e.g., team meetings, internal wikis). Ensure team compliance with security protocols (e.g., GDPR, cybersecurity best practices). 6. Customer Satisfaction & Feedback Address escalated customer complaints and ensure follow-up. Analyze feedback trends to improve service quality. Promote a customer-centric approach within the team. Contributing Responsibilities 1. IT Initiatives Contribute to IT roadmaps by providing insights on service desk trends (e.g., recurring issues, user needs). Advocate for process improvements or tool upgrades to enhance efficiency. 2. Business Continuity & Risk Management Support IT risk assessments by identifying service desk vulnerabilities (e.g., single points of failure). Contribute to business continuity plans (e.g., backup procedures, failover protocols). 3. Budget & Resource Planning Provide input on service desk budget needs (e.g., tools, training, staffing). Assist in Capacity Monitoring (e.g., seasonal support demands, project-based workloads). Technical & Behavioral Competencies 1. Service Now Tool Knowledge Excellent knowledge on ServiceNow Tool Assist in SNOW Reportings and analysis. 2. Knowledge & Innovation Share best practices with agents to standardize support processes. Pilot new technologies (e.g., AI chatbots, self-service portals) to improve user experience. Stay informed about industry trends and recommend adoption. 3. Mentorship & Culture Building Mentor IT Service Desk team. Promote a culture of collaboration and continuous learning within the broader IT department. Represent the service desk in company-wide initiatives (e.g., employee onboarding, digital transformation).

Are you curious, motivated, and forward-thinking? At FIS, youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About Team : This position is in the Fund Rules & Media Output team within BPSTA- Global Shared Services. The candidate will be responsible for maintaining static data in the applications related to Fund Rules and Handling Output Media and Communications related to shareholder communications for the clients. Participate and coordinate with teams involved in configuring Fund setups, Fund Rules requiring a detail oriented and quality driven individual. What you will be doing Provides in-depth product support to FIS clients by resolving incoming inquiries. Identifies and implements best practices and suggests how to improve current practices. Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/return on investment. Develop recommendations to solve problems and issues related to business operations. Analyzes and documents business processes and metrics and identifies improvement opportunities. May train internal employees on changes to business practices, processes, or procedures. May perform special projects upon request and on occasion. May provide coaching and/or guidance to less experienced Business Analysts. Provides support in handling audit queries and walkthroughs. Document recurring technical issues to support product quality programs and product development. Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities. Other related duties assigned as needed. What you bring 6+ years of experience Fund Rules and Media Output Should be flexible with shifts (Might need to work in Night 6.30 PM/9.30 PM and mid shift 2 PM). Prior banking or finance related experiences a plus; personal banking experience preferred. Knowledge of user administration and Access Control would be preferred. Knowledge of the ServiceNow tool would be preferable. Self-starter with proven ability to work independently. Excellent oral and written communications skills Strong problem-solving skills. Documents client information and recurring technical issues to support product quality programs and product development. Knowledge of FIS products and services. Strong analytical skills Organizational and time management skills required. Extremely comfortable working with computers and a variety of applications. What we offer you: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities FIS is your final career step! A competitive salary and benefits A variety of career development tools, resources and opportunities

Preferred Knowledge/Skills : Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member with focus on deep expertise, continuous execution, throughput and quality As a Associate, you'll work as part of a team of problem solvers, provide PMO support to Guidewire Practice engagements on Status Reports, SLA/KPI calculation and reports, Staffing/recruitment facilitation, engagement financials support, expertise in MS tools Powerpoint, Excel with excellent communication skills. PwC Professional skills and responsibilities for this management level include but are not limited to: Encourage everyone to have a voice and invite opinion from all, including quieter members of the team. Deal effectively with ambiguous and unstructured problems and situations. Initiate open and candid coaching conversations at all levels. Move easily between big picture thinking and managing relevant detail. Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realizes they are required. Contribute to operational excellence to support Delivery excellence. Contribute to an environment where people and technology thrive together to accomplish more than they could apart. Navigate the complexities of cross-border and/or diverse teams and engagements. Initiate and lead open conversations with teams, clients and stakeholders to build trust. Uphold the firm's code of ethics and business conduct. Follow risk management and compliance procedures. Work in a team environment that includes client interactions, manage accounts independently, and cross-team collaboration. Take up cross competency work and drive to COE activities. Willingness to work Second Shift (2 pm IST to 11 pm IST) to support US based clients Preferred Skills: Expert at MS office Excel, Powerpoint, etc., Expert at tools for operation excellence – ServiceNow, Powerpoint, Visio, MPP, etc Stakeholder management Excellent communication Interested candidate please share the cv to indumathi.j@pwc.com

Role Responsibilities: The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. Always follow best development practices during support and development. Support other developers in their work to integrate existing systems with Service Now. Strong hands-on ServiceNow experience (either support or development). Creating technical design document and writing Unit test cases. Knowledge in Web Technologies (XML, HTML,JAVA Script, etc.) Will be essential. ServiceNow upgrade hands-on. Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process. Exceptional Interpersonal Skills & Ability to work Independently and with a team. Ability to work in second shift in India when required Requirement: Candidate should have the ability to perform in a dynamically changing environment Should have prior working experience in ServiceNow tool Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting. Ability to work under pressure and handle crunched timelines Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork Must-Have Certifications Certified System Administrator (Desired) ITIL Certifications (desired) Other Service-Now Certifications (Preferred) Role & responsibilities

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 1 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

ServiceNow Solutions Design Lead: Location - Mumbai Years of experience - 10+ years Job Description: Bachelor&aposs degree in computer science, engineering, or related field, or equivalent work experience. At least 8+ years of experience in ServiceNow Tool. Minimum one certification from NOW Learning. At least 5 years of experience in solutions design and implementation, preferably in a digital transformation context. In depth knowledge of key ServiceNow modules such as SPM, ITSM, custom apps and integrations. Good knowledge on AMDB, CMDB, ITOM etc. Good knowledge on ServiceNow license management on various modules. Good knowledge on ServiceNow Performance Analytics and Reporting. Proven track record of designing complex and innovative solutions that meet business needs and strategic objectives. Integration Skills: Proficiency in integrating ServiceNow with other enterprise systems. Experience with managing and utilizing MID Servers for integration. Programming: Proficient in JavaScript, HTML, CSS, and other relevant programming languages for review and understanding the complexity from a technical perspective. Best Practices: Familiarity with Agile, and DevOps methodologies. Problem-solving: Strong analytical and troubleshooting skills. Show more Show less

Job Title: Desktop Support Engineer (L1 & L2) Experience: 3 to 6 Years Location: Noida Work Type: Full-time | Onsite Shift: Rotational (as per client requirement) Role Overview: We are seeking a Desktop Support Engineer with 36 years of hands-on experience in L1 and L2 support to join our IT team. The candidate will be responsible for maintaining, troubleshooting, and supporting end-user systems and related hardware/software environments. Key Responsibilities: Provide L1 & L2 technical support to end users for hardware, software, and peripheral issues. Install, configure, and maintain desktops, laptops, printers, and mobile devices . Troubleshoot Windows OS, MS Office, Outlook/Exchange, and basic networking issues . Manage user accounts, profiles, and permissions through Active Directory . Handle incident and service request tickets using ITSM tools like ServiceNow, BMC, JIRA , etc. Provide remote and onsite support as required. Install, configure, and troubleshoot VPNs, LAN/WAN, and Wi-Fi connectivity. Ensure timely resolution of issues within defined SLAs. Support software deployments, updates, and patching . Escalate unresolved issues to L3 support or vendors as needed. Maintain asset inventory and documentation of support processes. Required Skills & Experience: 3–6 years of experience in Desktop Support / IT Support roles. Strong knowledge of Windows 10/11 , Microsoft Office Suite, Outlook/Exchange. Experience with Active Directory, DNS/DHCP basics, VPN, and remote support tools . Familiarity with ticketing systems and SLA-driven environments. Good communication and interpersonal skills. Ability to support users in a corporate enterprise environment . Nice to Have: Certifications like MCP, MCSA, CompTIA A+/N+, ITIL v4 . Knowledge of IT asset management . Experience in supporting video conferencing tools (Zoom, Teams, etc.) . Exposure to tools like SCCM , software deployment, or disk imaging. Role & responsibilities

Better requires process discipline and simplification In this role, you will be responsible to review request and submit purchase orders as needed by Business Team/ Internal Customers. You will need to work with suppliers to procure, review and analyze quotes. Track and follow-up on every purchase order until fully approved. Resolve purchase order, invoice and receiving issues. You will need to work with Vendor Maintenance teams Initiate/ support business for new vendor setup/ modification. Work with Accounting teams to open GL/ Cost Center combinations. You should have a bachelors degree in a related field with at least 3-5 years of progressive experience in an IT Requisition Management capacity (Purchase Requisition/ Purchase order). You must be familiar with Service Management and possess a sound knowledge of basic accounting concepts & principles. You should also be passionate about quality customer service and positive interactions with internal customers, proactively researching solutions and improvements. Responsibilities : Review request and submit purchase orders as needed by Business Team/ Internal Customers. Procure, review and analyze quotes from suppliers. To follow-up on every purchase order until fully approved. Resolve purchase order, invoice and receiving issues. Initiate/ support business for new vendor setup. Request/ follow up with Accounting teams to open GL/ Cost Center combinations. Qualifications : 3-5 years in an IT Requisition Management (PR/PO) capacity or equivalent experience. Familiarity with Service Management. Knowledge of basic accounting concepts and principles. Attention to detail and ability to multi-task. Team player with good communication skill. Nice to have: Working knowledge of ServiceNow Tool, added advantage. Working knowledge of Oracle R12 or similar financial tool, added advantage

Application Support Engineer Pune Location 5-7 years Linux + Jira + Servicenow tool Note : (Do not apply if your NP official 60/90 days negotiable)

The ServiceNow Architect is responsible for the overall design and development of the ServiceNow platform for the organization. They will act as the technical lead for implementation, customization, and optimization of ServiceNow, driving architectural decisions and ensuring solutions are scalable, efficient, and aligned with business goals. The role requires collaboration with various teams to deliver high-quality ServiceNow implementations, integrations, and workflows that improve the organization's operational efficiency. Role & responsibilities: Architectural Design & Strategy: Lead the overall architecture and technical roadmap for ServiceNow implementations. Define and document technical architecture, integrations, and data flows to ensure successful platform design and optimization. Ensure alignment with IT and business strategies while recommending best practices for technical design, performance, scalability, and security. Platform Development: Oversee and provide guidance for development efforts on the ServiceNow platform including platform upgrades, configurations, and customizations. Develop solutions to support the organization's IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Delivery (HRSD), Customer Service Management (CSM), and other ServiceNow modules. Lead the creation of workflows, business rules, client scripts, UI policies, UI actions, notifications, and other configurations. Integration & Data Management: Design and implement integrations between ServiceNow and other enterprise systems (e.g., ERP, CRM, Active Directory, third-party applications). Ensure data integrity, standardization, and security throughout integrations and the ServiceNow instance. Leadership & Stakeholder Collaboration: Serve as the subject matter expert (SME) for ServiceNow platform within the organization. Collaborate with business analysts, project managers, developers, and other stakeholders to translate business requirements into scalable ServiceNow solutions. Provide technical leadership and mentoring for ServiceNow administrators and developers. Lead platform governance and ensure adherence to ServiceNow best practices. Solution Implementation & Optimization: Lead complex ServiceNow implementation projects from conception through deployment, ensuring alignment with timelines and budgets. Optimize the ServiceNow platform through proactive monitoring, testing, and tuning. Conduct technical reviews, code audits, and platform health checks to ensure system stability and performance. Security & Compliance: Ensure the ServiceNow platform is secure, compliant with internal and external policies, and follows industry-standard security protocols. Collaborate with security teams to ensure that ServiceNow access and integrations meet data privacy and security standards. Documentation & Reporting: Maintain detailed technical documentation, including architecture diagrams, design documents, and configuration guides. Provide regular reporting to management regarding platform performance, incidents, and enhancements. Preferred candidate profile: Education: Bachelor's degree in computer science, Information Systems, or a related field (master's degree preferred). Experience: 7+ years of experience with ServiceNow platform development and architecture. Deep expertise with core ServiceNow modules (ITSM, ITOM, ITBM, CSM, etc.). Proven track record in leading ServiceNow implementations and large-scale architecture design. Certifications: ServiceNow Certified System Administrator (CSA) (Required). ServiceNow Certified Implementation Specialist (CIS) in relevant modules (Preferred). ServiceNow Certified Application Developer (CAD) (Preferred). Note: Looking immediate-15 days joiner.