36 Servicenow Tool Jobs

ServiceNow Tester (focusing on ATF framework and performance testing) Must have knowledge of Servicenow tool. Should create, execute, and maintain automated tests for ServiceNow applications and configurations (within ATF framework) Should have capability to writing test scripts, defining test data, and managing test suites Knowledge of performance testing methodologies and tools within ServiceNow, such as the ATF's performance profiling feature. Should be able to identify performance issues, analyzing bottlenecks, and suggest improvements. Proficiency in JavaScript for scripting test automation and custom scripts within the ServiceNow platform Ability to troubleshoot test failures, identify root causes, and propose solutions Staying up to date with the latest ServiceNow best practices and tools for test automation and performance testing. Familiarity with SQL for database testing and data validation Analyse test data and application logs to troubleshoot issues Ensure data accuracy and consistency during testing Strong verbal and written communication skills to interact with cross-functional teams Work closely with developers, business analysts, and stakeholders to understand requirements Roles and Responsibilities ServiceNow Tester (focusing on ATF framework and performance testing) Must have knowledge of Servicenow tool. Should create, execute, and maintain automated tests for ServiceNow applications and configurations (within ATF framework) Should have capability to writing test scripts, defining test data, and managing test suites Knowledge of performance testing methodologies and tools within ServiceNow, such as the ATF's performance profiling feature. Should be able to identify performance issues, analyzing bottlenecks, and suggest improvements. Proficiency in JavaScript for scripting test automation and custom scripts within the ServiceNow platform Ability to troubleshoot test failures, identify root causes, and propose solutions Staying up to date with the latest ServiceNow best practices and tools for test automation and performance testing. Familiarity with SQL for database testing and data validation Analyse test data and application logs to troubleshoot issues Ensure data accuracy and consistency during testing Strong verbal and written communication skills to interact with cross-functional teams Work closely with developers, business analysts, and stakeholders to understand requirements

Overview As the category expert in Facilities Management, Meetings and Events, this role will be responsible to support the Procurement Lead in overseeing all activities for Indirect Materials & Services (non-IT categories), including supplier identification, development, contract negotiations with suppliers, Maintaining the records for internal auditing purpose.and achieving common cost reductions targets. The Indirect Materials Procurement Analyst will support GP Lead in (1) Definining and executing the different material & supplier strategiesRisk Management, Supplier Relationship Management, Innovation and Productivity, (2) Measuring and Improving Performance, (3) and Achieving Annual Plans and Delivering Productivity for all the Indirect Materials & Services. Responsibilities Manage buying process for Indirect Materials & Services (non-IT Indirect categories) ensuring continuous supply and service at the best possible acquisition cost. Guiding stakeholders through Procure to Pay process for smooth transitioning. Providing Analytics/inputs for category strategies, contract management and supplier relationship management, measuring and improving performance, and achieving annual plans and productivity goals Executing Master Service Agreements and SOWs in conjunction with Legal. Lead & support supplier negotiations to ensure cost effective and smooth flow of all materials and services New Supplier onboarding, not limiting to documention collection but maintain E2E relationships with the partners SPOC for service now tool and triage all the tickets to team members Follow 3 bid buy process to get better pricing form the partners Develop and manage the Contract coverage Qualifications Graduation 4 to 6 years experience in Indirect Spend procurement Well versed with Procurement and contract management lifecycle Good Hands-on experience on Service Now tool Skilled in understanding key clauses in NDA/MSA/SOW/WO related to procurement Well versed with Service now tool for managing day to operations Strong knowledge working on data analysis and preparation of dashboards. Solid understanding of purchasing and supplier management principles and sourcing methodologies Experience of working in Multi-National Company and operating effectively in a matrix organisation Skilled in negotiations, interpersonal and communication High integritywont compromise values to get results Strong communicationcomfortable and effective communicating (verbal and written) with stakeholders internally and externally across all levels

T Service Desk Executive/Analyst Job Location: Gurgaon, Sector 44 (Near HUDA City Center) - Work from Office Only Working Days & Hours: - 6 days working (Monday to Saturday) - Sunday fixed off - Working Hours: 9:00 AM to 6:00 PM Facilities: - No food or cab facility provided Experience Required: Minimum 2-3 years of experience in IT Service Desk operations Key Skills: - Hands-on experience with ServiceNow or similar ticketing tools - Expertise in Google Workspace products, including: - Gmail - Google Drive - Google Hangouts - Google Workspace Admin Console - Tivoli Identity Manager - Active Directory - Shared Mailboxes and Distribution Lists - Excellent written and verbal communication skills - Ability to compose and respond to professional emails effectively - Good understanding of ticket lifecycle management and working within defined SLAs Roles and Responsibilities: - Provide L1/L2 support to end-users across the organization - Handle and resolve incidents/service requests via the ServiceNow platform - Manage web-based tickets and ensure resolution within defined SLA timelines - Administer user accounts, shared mailboxes, and DLs via Active Directory and Google Admin Console - Troubleshoot issues related to Google Workspace tools and coordinate with backend or resolver teams when needed - Communicate clearly with end-users to understand their issues, document the problem accurately, and either resolve or route the ticket to the appropriate resolver group - Maintain and contribute to the knowledge base by documenting known issues and resolution steps - Collaborate with internal teams to follow up on escalations and ensure timely closures - Maintain a high level of customer satisfaction through prompt and professional service Preferred Qualifications: - Bachelor's degree in Computer Science, IT, or related field - ITIL Foundation certification (preferred) - Strong communication and interpersonal skills - Ability to work independently and as part of a collaborative team Mandatory Skills INCIDENT MANAGEMENT PROCESS Skills to be evaluated on INCIDENT MANAGEMENT PROCESS

Overview Position Overview The ServiceNow Business Analyst will play a critical role in bridging the gap between business needs and technical solutions within our ServiceNow platform. This role involves gathering requirements, analyzing processes, designing solutions, and ensuring the effective implementation and optimization of ServiceNow modules. The ideal candidate will have strong analytical skills, a deep understanding of ServiceNow functionalities, and excellent communication abilities to collaborate with stakeholders across the organization. The ServiceNow Business Analyst will work primarily with Omnicom's corporate real estate team and the Omnicom ServiceNow team as well as other departments. This role requires a proactive, driven and dedicated individual who can work independently and as part of a team. Responsibilities Key Responsibilities: Requirements Gathering and Analysis: Conduct workshops and interviews with stakeholders to gather and document business requirements. Analyze existing processes and workflows to identify areas for improvement and optimization. Translate business requirements into clear and concise functional and non-functional specifications. Create user stories, use cases, and process flow diagrams to effectively communicate requirements. ServiceNow Solution Design and Implementation: Collaborate with ServiceNow developers and administrators to design and implement solutions that meet business needs. Configure and customize ServiceNow modules, primary the scoped integrated workplace management application Nuvolo* as well as ITSM, ITOM, ITAM, and others, as required. Participate in testing and validation of ServiceNow solutions to ensure quality and functionality. Develop and maintain comprehensive documentation, including process guides, user manuals, and technical specifications. Project Management and Collaboration: Assist in project planning, execution, and monitoring to ensure timely delivery of ServiceNow projects. Work closely with cross-functional teams, including IT, operations, and business units, to ensure alignment and collaboration. Provide regular updates and reports to stakeholders on project progress and status. Manage and prioritize multiple tasks and projects effectively. ServiceNow Optimization and Support: Identify and recommend opportunities for process improvement and ServiceNow optimization. Provide ongoing support and troubleshooting for ServiceNow users. Stay up-to-date with the latest ServiceNow releases and features. Assist in the development and delivery of training materials and user training sessions. Qualifications Qualifications & Skills Education: Bachelor's degree in information technology, Business Administration, or a related field. Experience: Minimum of four years of experience as a Business Analyst, preferably with a focus on ServiceNow. Proven experience in gathering and documenting business requirements, creating user stories, and developing process flow diagrams. Hands-on experience with ServiceNow. Experience with ServiceNow configuration and customization preferred. Experience with Agile or waterfall project management methodologies. Technical Skills: Strong understanding of ServiceNow platform architecture and functionalities. Proficiency in using ServiceNow tools and applications. Familiarity with scripting languages (e.g., JavaScript) and web technologies (e.g., HTML, CSS) is a plus. Familiarity with Database concepts is a plus. Soft Skills: Superior communication and interpersonal skills. Excellent analytical and problem-solving skills. Ability to work effectively both independently and in a team environment. Strong organizational and time management skills. Ability to communicate complex technical concepts to non-technical stakeholders. Strong documentation skills. Certifications (Preferred): ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) Business Analysis Certifications (e.g., CBAP, CCBA)

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Performance Analytics Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow Performance Analytics and collaborating with cross-functional teams to ensure successful implementation. Roles & Responsibilities: Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements. Assist in the implementation of ServiceNow Performance Analytics to ensure successful migration and implementation. Provide technical expertise in ServiceNow Tools Administration to ensure optimal performance and functionality. Develop and maintain technical documentation to ensure effective knowledge transfer and support for end-users. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow Performance Analytics. Good To Have Skills:Experience in ServiceNow Tools Administration. Strong understanding of cloud migration and implementation processes. Experience in collaborating with cross-functional teams to ensure successful implementation. Experience in developing and maintaining technical documentation. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Performance Analytics. This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Performance Analytics Good to have skills : Servicenow Tools Administration, No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow Performance Analytics and collaborating with cross-functional teams to ensure successful implementation. Roles & Responsibilities: Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements. Assist in the implementation of ServiceNow Performance Analytics to ensure successful migration and implementation. Provide technical expertise in ServiceNow Tools Administration to ensure optimal performance and functionality. Develop and maintain technical documentation to ensure effective knowledge transfer and support for end-users. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow Performance Analytics. Good To Have Skills:Experience in ServiceNow Tools Administration. Strong understanding of cloud migration and implementation processes. Experience in collaborating with cross-functional teams to ensure successful implementation. Experience in developing and maintaining technical documentation. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Performance Analytics. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Payroll from teamlease Client: Accenture You will be working with US/UK/Europe clients (discussion will happen during client interview) Looking for candidate who can join within 15 days of notice period. Minimum CSA certification is mandatory Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Human Resource Service Management (HR). - Strong understanding of incident management processes and best practices. - Experience with service request fulfillment and workflow automation. - Familiarity with ITIL framework and its application in service management. - Ability to analyze and interpret data to drive decision-making. Additional Information: - The candidate should have minimum 5 years of experience in ServiceNow Human Resource Service Management (HR). - This position is based at our Bengaluru office. - A 15 years full time education is required."

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Associate - TAC (Technical Assistance Centre) We seek TAC Associates to join our WTC office in Pune, India. TAC Associates handle 1st level support on calls/emails/chats from ZS offices worldwide in a user environment consisting of PC/MAC running the standard suite of business applications. What you'll do Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access. Provide L1 Technical Support for the Windows/MAC machines, printer ZS proprietary software. Diagnose and resolve technical issues related to operating systems, applications, and hardware Familiarity with basic networking concepts and protocols. Common query topics include - VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support & Management etc. Handling administrative tasks such as tracking TAC calls/chats, timely follow up of all assigned tickets in your bin until closure, re-assigning tickets to the relevant L2 teams and following up via emails as required, assisting with organizational efforts, maintaining chargebacks for licensed software etc Additional TAC projects/tasks as assigned based on performance. What you'll bring Strong oral and written communication skills Ability to approach problem-solving methodically and analytically Bachelor's degree required, Master's degree desirable 1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk / Service Desk Strong customer service orientation Professional appearance and demeanor, with ability to exercise good judgment and discretion Ability to work varied hours, enabling support in a 24/7 environment A+ certification or Microsoft Certified Systems Administrator (desirable, not mandatory) Experience with Service Now tool (desirable, not mandatory) Certification in ITIL or similar framework. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

Hiring: Technical Support Specialist Location: Hinjewadi, Pune WFO 5 Days Working | 2 Rotational Offs Cab: Both way Min. 1 years in International Tech Support (Voice) Notice- Immediate Contact HR Riyanshi (9521017693)

Maintain and manage the complete lifecycle of IT assets (hardware and software). Monitor asset inventory using IT Asset Management tools and databases. Ensure data accuracy by regularly auditing and reconciling asset records.

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Associate - TAC (Technical Assistance Centre) We seek TAC Associates to join our WTC office in Pune, India. TAC Associates handle 1st level support on calls/emails/chats from ZS offices worldwide in a user environment consisting of PC/MAC running the standard suite of business applications. What you'll do Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access. Provide L1 Technical Support for the Windows/MAC machines, printer ZS proprietary software. Diagnose and resolve technical issues related to operating systems, applications, and hardware Familiarity with basic networking concepts and protocols. Common query topics include - VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support & Management etc. Handling administrative tasks such as tracking TAC calls/chats, timely follow up of all assigned tickets in your bin until closure, re-assigning tickets to the relevant L2 teams and following up via emails as required, assisting with organizational efforts, maintaining chargebacks for licensed software etc Additional TAC projects/tasks as assigned based on performance. What you'll bring Strong oral and written communication skills Ability to approach problem-solving methodically and analytically Bachelor's degree required, Master's degree desirable 1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk / Service Desk Strong customer service orientation Professional appearance and demeanor, with ability to exercise good judgment and discretion Ability to work varied hours, enabling support in a 24/7 environment A+ certification or Microsoft Certified Systems Administrator (desirable, not mandatory) Experience with Service Now tool (desirable, not mandatory) Certification in ITIL or similar framework. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

Product Team Member to join our Experience Management Office (XMO) team, focusing on the HappySignals platform. Ensure platform and data security by leveraging in-depth knowledge of IT security frameworks and ServiceNow security modules Required Candidate profile Minimum 7 years of experience in IT product development or platform operations. Proven experience with ServiceNow security modules, including user roles, ACL management, and data security policies.

**Must have deep hands on in Service now , we need only 8 years profile*** **Must have deep hands on in Service now , we need only 8 years profile*** **Must have deep hands on in Service now , we need only 8 years profile*** *Please don't just apply if you don't have 8 years in Service now ,Value the others'r time and skip applying you are not fall under the below criteria* Job Title: Freelance ServiceNow Engineer (8+ yrs) Remote | EST Hours Engagement Type: Freelance / Remote Work Hours: After 8 PM IST (Aligned to USA EST) Duration: Long-term | As-needed interview panel support Role Overview: We are looking for a highly skilled and experienced ServiceNow professional (8+ years) to join our freelance technical interview panel . As a Panelist, youll play a critical role in assessing candidates for ServiceNow Developer, Admin, and Architect roles by conducting deep technical interviews and evaluating hands-on expertise, problem-solving skills, and platform knowledge. This is an excellent opportunity for technically strong freelancers who enjoy sharing their expertise, influencing hiring decisions, and working flexible hours remotely. Key Responsibilities: Conduct live technical interviews and evaluations over video calls (aligned to EST hours) Assess candidates practical expertise in: Core ServiceNow modules (ITSM, CMDB, Discovery, Incident/Change/Problem) Custom application development & configuration Client/Server-side scripting (JavaScript, Business Rules, UI Policies, Script Includes) Integrations (REST/SOAP APIs, Integration Hub) Flow Designer, Service Portal, ACLs, ATF, and CI/CD practices Review coding tasks and scenario-based architecture questions Provide detailed, structured feedback and recommendations to the hiring team Collaborate on refining technical evaluation criteria if needed Required Skills & Experience (Advanced Technical Expertise): 10+ years of extensive hands-on experience with the ServiceNow platform in enterprise-grade environments Strong command over ServiceNow Core Modules : ITSM, ITOM, CMDB, Asset & Discovery, Incident/Change/Problem/Knowledge Management Proven expertise in custom application development using scoped apps, App Engine Studio, and Now Experience UI Framework Deep proficiency in ServiceNow scripting , including: Server-side : Business Rules, Script Includes, Scheduled Jobs, GlideRecord, GlideAggregate Client-side : UI Policies, Client Scripts, UI Actions, GlideForm/GlideUser APIs Middleware logic for cross-platform communication and custom handlers Experience implementing Access Control Lists (ACLs) with dynamic filters and condition-based restrictions Expert in Service Portal customization using AngularJS widgets, Bootstrap, and custom REST endpoints Proficient in Integration Hub , Custom REST/SOAP APIs , OAuth 2.0 authentication, MID Server integrations, external system integration (e.g., SAP, Azure, Jira, Dynatrace, etc.) Hands-on with Flow Designer , Orchestration , and Event Management Expertise in ServiceNow CMDB , CI Class modeling, reconciliation rules, identification/normalization strategies, and dependency mappings Familiarity with ServiceNow Performance Tuning : Scheduled Jobs optimization, lazy loading, database indexing, client/server execution efficiency Working knowledge of Automated Test Framework (ATF) and integration with CI/CD pipelines (Jenkins, Git, Azure DevOps) Understanding of ServiceNow DevOps , version control, scoped app publishing, and update set migration best practices Knowledge of Security Operations (SecOps) and Governance, Risk & Compliance (GRC) is a plus Experience guiding architectural decisions, governance models, and platform upgrade strategies Prior experience conducting technical interviews, design evaluations , or acting as a technical SME/panelist Excellent communication and feedback documentation skills able to clearly explain technical rationale and candidate assessments Comfortable working independently and engaging with global stakeholders during USA EST hours (after 8 PM IST)

Company Description Oblytech is your all-in-one IT partner, specializing in ServiceNow and an Official Salesforce Partner, offering cost-effective offshore expertise and comprehensive IT solutions tailored to your needs. Our India-based team specializes in ServiceNow and Salesforce solutions, IT consulting, staff augmentation, and expertise in major platforms like Microsoft, Google, and AWS. We provide custom software development, managed IT services, data analytics, cloud solutions, DevOps & automation, project management & business analysis, and QA services. About the Role: Oblytech is looking for four experienced ServiceNow Technical Consultants to support a global implementation project with a strong focus on Customer Service Management (CSM) and Order Management for Telecom (OMT) . The engagement begins in June and requires hands-on development experience in one or both modules. Youll be working closely with global teams, contributing to custom development, platform configuration, and process optimization. Candidates with strong expertise in either CSM or OMT are welcome, though prior experience in both will be preferred. Key Responsibilities: Configure, develop, and customize ServiceNow CSM and/or OMT modules according to project requirements. Build features such as case management, agent workspace, SLAs, entitlements, product catalogs, and order workflows. Develop service catalog items, order fulfillment processes, and customer service automation flows. Create REST and SOAP integrations with external platforms and manage data synchronization via Integration Hub. Write clean, efficient JavaScript code using Glide APIs, Business Rules, UI Policies, and Flow Designer. Implement security controls, access policies, and governance best practices across the platform. Participate in agile ceremonies including sprint planning, reviews, and retrospectives, contributing actively to backlog grooming and delivery estimation. Conduct unit testing, code reviews, and support QA/UAT for release management. Collaborate with cross-functional global teams and business stakeholders for requirements analysis, solution demos, and feedback incorporation. Maintain detailed technical documentation including design specs, workflows, and knowledge transfer guides. Required Skills and Experience: Customer Service Management(CSM) experience is mandatory. Strong knowledge of ServiceNow development and customization , including workflows, UI actions, and business rules. Experience with ServiceNow integrations using REST/SOAP APIs, Integration Hub, and external system connectors. Exposure to Service Bridge and Attribute-Based Case Routing (preferred). Knowledge of Order Management for Technology Providers (OMT) (preferred). Hands-on experience in scripting (JavaScript, Glide APIs), UI customization, and ServiceNow administration . Understanding of ServiceNow data models, security architecture, and platform governance . Ability to troubleshoot, debug, and optimize ServiceNow applications for better performance. Strong problem-solving skills, attention to detail, and ability to work in offshore teams . Certifications: CIS-CSM (Certified Implementation Specialist CSM) Suite - Order Management - Telecom, Media, Technology Professional CSA, CAD Why Join Oblytech? Remote Work Possibility: Flexible remote work arrangements for candidates in India and Australia to support global clients seamlessly. Be part of a globally distributed support team working with high-impact enterprise customers. Exposure to cutting-edge ServiceNow modules, integrations, and application development. Competitive compensation and growth opportunities in a fast-paced IT consulting firm.

Location- Pan India Roles & Responsibilities: - Design and develop ServiceNow IT Service Management applications to meet business process and application requirements. - Collaborate with cross-functional teams to ensure successful cloud migration and implementation projects. - Assist in defining requirements and designing applications to meet business process and application requirements. - Provide technical expertise and guidance to team members and stakeholders on ServiceNow IT Service Management applications. - Ensure the quality and integrity of ServiceNow IT Service Management applications through testing and debugging.Role & responsibilities

About The Role Requirement specification for enhancement requests for existing ServiceNow tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams Identify areas of process and tooling improvement Ensure gaps are clearly defined and assessed Functional specification of target state processes Work closely with the development teams throughout all phases Produce test strategies and engage actively in the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BA s in other ITSM streams Take an active role in customer and stakeholder engagement sessions Take respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating process and toolset enhancement Conversant with Agile methods including SRUM Primary Skills Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform Exposure to the following key modules are requiredChange, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported Secondary Skills Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates Can manage the trade-offs of business analysis within time / cost / quality constraints Is up to date with developments in individual area of expertise

Hands on experience in ServiceNow and workflows Conf of prods and workflows in SN, especially for Telcos Hands on exp in SN integration with MQ Exp in preparing LLDs Exp in building robust and workflows in SN Exp in deployment of SN code and scripts

AI - Technical Product Owner System Analysis Associate Advisor Position Summary: We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. We are looking for an experienced and proactive Technical Product Owner (System Analyst) to join our AI-focused team. As a key liaison between the onshore Product Owner and the offshore development and QA team, you will be responsible for owning the product roadmap, defining technical requirements, and driving the implementation of backend and AI initiatives. This role is ideal for someone with strong technical expertise, exceptional communication skills, and a passion for delivering high-quality products in collaboration with cross-functional teams. Key Responsibilities: Collaborate with the onshore Product Owner to translate business objectives into detailed technical requirements and actionable tasks. Own the product roadmap and backlog, ensuring alignment with business priorities and team capacity. Act as the primary point of contact for the offshore development and QA team, ensuring clear communication of requirements, priorities, and timelines. Work closely with developers and QA engineers to design, validate, and deliver high-quality AI-integrated backend systems and workflows. Define acceptance criteria and review deliverables to ensure they meet functional, technical, and business requirements. Facilitate sprint planning, daily stand-ups, retrospectives, and other Agile ceremonies for the offshore team. Drive the adoption of best practices for backend development, system integration, and AI implementation. Monitor and report on the progress of initiatives, identifying risks and ensuring timely resolution of blockers. Maintain a strong understanding of the technical stack, including Python-based backend systems, APIs, and cloud services (preferably AWS). Advocate for continuous improvement in processes, tools, and team collaboration. Qualifications: 8 to 11 years of experience as a Technical Product Owner, System Analyst, or similar role in a technology-focused environment. Strong technical background, with experience in backend systems, APIs, and cloud platforms. Excellent understanding of Agile methodologies and experience working in Agile teams. Proven ability to write clear and concise user stories, technical requirements, and acceptance criteria. Hands-on experience collaborating with development and QA teams, especially in offshore/onsite models. Knowledge of Python, system integrations, and cloud services like AWS is a significant advantage. Exposure to AI tools and workflows (e.g., Langchain, Langraph, Agentic) is a plus. Exceptional communication and leadership skills, with the ability to influence and motivate cross-functional teams. Strong problem-solving and analytical skills, with a focus on delivering high-quality solutions. What We Are Looking For: A proactive leader capable of owning the product and driving initiatives from concept to delivery. A collaborative team player who can bridge the gap between business stakeholders and technical teams. Someone with a passion for technology, particularly AI, and a desire to continuously improve products and processes. Education and Training Required: Degree in Computer Science, Artificial Intelligence, or a related field. Location & Hours of Work: Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate. Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required.

Technical Product Owner System Analysis Associate Advisor Position Summary: We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. We are looking for an experienced and proactive Technical Product Owner (System Analyst) to join our AI-focused team. As a key liaison between the onshore Product Owner and the offshore development and QA team, you will be responsible for owning the product roadmap, defining technical requirements, and driving the implementation of backend and AI initiatives. This role is ideal for someone with strong technical expertise, exceptional communication skills, and a passion for delivering high-quality products in collaboration with cross-functional teams. Key Responsibilities: Collaborate with the onshore Product Owner to translate business objectives into detailed technical requirements and actionable tasks. Own the product roadmap and backlog, ensuring alignment with business priorities and team capacity. Act as the primary point of contact for the offshore development and QA team, ensuring clear communication of requirements, priorities, and timelines. Work closely with developers and QA engineers to design, validate, and deliver high-quality AI-integrated backend systems and workflows. Define acceptance criteria and review deliverables to ensure they meet functional, technical, and business requirements. Facilitate sprint planning, daily stand-ups, retrospectives, and other Agile ceremonies for the offshore team. Drive the adoption of best practices for backend development, system integration, and AI implementation. Monitor and report on the progress of initiatives, identifying risks and ensuring timely resolution of blockers. Maintain a strong understanding of the technical stack, including Python-based backend systems, APIs, and cloud services (preferably AWS). Advocate for continuous improvement in processes, tools, and team collaboration. Qualifications: 8 to 11 years of experience as a Technical Product Owner, System Analyst, or similar role in a technology-focused environment. Strong technical background, with experience in backend systems, APIs, and cloud platforms. Excellent understanding of Agile methodologies and experience working in Agile teams. Proven ability to write clear and concise user stories, technical requirements, and acceptance criteria. Hands-on experience collaborating with development and QA teams, especially in offshore/onsite models. Knowledge of Python, system integrations, and cloud services like AWS is a significant advantage. Exposure to AI tools and workflows (e.g., Langchain, Langraph, Agentic) is a plus. Exceptional communication and leadership skills, with the ability to influence and motivate cross-functional teams. Strong problem-solving and analytical skills, with a focus on delivering high-quality solutions. What We Are Looking For: A proactive leader capable of owning the product and driving initiatives from concept to delivery. A collaborative team player who can bridge the gap between business stakeholders and technical teams. Someone with a passion for technology, particularly AI, and a desire to continuously improve products and processes. Education and Training Required: Degree in Computer Science, Artificial Intelligence, or a related field. Location & Hours of Work Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate. Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required.

Summary: Learning Operations team member will be responsible for managing and executing training programs using the SABA tool and ServiceNow. This role involves close collaboration with OTE team to ensure seamless planning and implementation of training initiatives. Key Responsibilities: Training Program Management: Oversee the execution of training programs planned by the Organization & Talent Effectiveness team. Utilize the SABA tool for managing learning content, tracking progress, and reporting. Coordinate with various function domain owners to ensure training schedules are adhered to. ServiceNow Administration: Manage training-related requests and tickets through ServiceNow. Ensure timely resolution of issues within SLAs and provide support to end-users. Project Management: Plan, execute, and monitor training projects to ensure they meet deadlines and quality standards. Develop project plans, timelines, and deliverables. Communicate project status and updates to stakeholders. Communication and Collaboration: Maintain effective communication with the OTE team and other stakeholders. Provide regular updates on training program status and any issues encountered. Facilitate meetings and discussions to align training objectives with organizational goals. Qualifications: Education and Experience: Bachelors / Masters degree in a related field. 4 - 7 yrs of experience in Learning program management Experience with Learning Management system (LMS) and Case management -preferably SABA and ServiceNow tools. Proven track record in project management and training program execution Skills: Strong communication skills, both written and verbal. Excellent organizational and time-management abilities. Ability to work flexibly and adapt to changing priorities. Strong problem-solving skills and attention to detail. Excel knowledge skills (Vlookup, Pivots, charts etc) Personal Attributes: Flexible and adaptable to changing environments. Strong execution skills with a focus on delivering high-quality results. Customer Oriented & Collaborative team player with a proactive approach.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Performance Analytics Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow Performance Analytics and collaborating with cross-functional teams to ensure successful implementation. Roles & Responsibilities: Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements. Assist in the implementation of ServiceNow Performance Analytics to ensure successful migration and implementation. Provide technical expertise in ServiceNow Tools Administration to ensure optimal performance and functionality. Develop and maintain technical documentation to ensure effective knowledge transfer and support for end-users. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow Performance Analytics. Good To Have Skills:Experience in ServiceNow Tools Administration. Strong understanding of cloud migration and implementation processes. Experience in collaborating with cross-functional teams to ensure successful implementation. Experience in developing and maintaining technical documentation. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Performance Analytics. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Performance Analytics Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow Performance Analytics and collaborating with cross-functional teams to ensure successful implementation. Roles & Responsibilities: Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements. Assist in the implementation of ServiceNow Performance Analytics to ensure successful migration and implementation. Provide technical expertise in ServiceNow Tools Administration to ensure optimal performance and functionality. Develop and maintain technical documentation to ensure effective knowledge transfer and support for end-users. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow Performance Analytics. Good To Have Skills:Experience in ServiceNow Tools Administration. Strong understanding of cloud migration and implementation processes. Experience in collaborating with cross-functional teams to ensure successful implementation. Experience in developing and maintaining technical documentation. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Performance Analytics. This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

About The Role ::Cyber Security Analyst A Cyber Security Analyst is responsible for identifying, assessing, and managing security vulnerabilities within an organization''s IT systems and infrastructure. This role involves conducting vulnerability assessments, analyzing security risks, and providing recommendations to mitigate potential threats. The analyst uses tools like Qualys to perform these assessments and ensure the security of servers and other critical assets. Key Responsibilities: Conducting regular and comprehensive vulnerability assessments of networks, systems, and applications using the Qualys tool. Prioritize remediation of discovered vulnerabilities and coordinate mitigation efforts across all teams and systems. Collaborate with team members and help operationalize defined vulnerability management processes. Coordinate with respective teams to ensure timely update and configuration of software and operating systems with the latest patches and security settings to ensure the proper defences are present. Contribute to defining, reviewing, and enacting security policies and practices. Stay apprised of the threat landscape, vulnerabilities, and industry best practices, and make recommendations to improve Wipros security posture. Review and create SOPs & technical documents/runbooks to support team processes and ISMS requirements. Work closely with other information security teams to ensure operational efficiency and stay apprised of overall Wipro security posture and capabilities. Qualifications: Bachelors degree in information security, Information Technology, or a related field. 5+ years of experience in Threat and Vulnerability Management or equivalent knowledge. Proficiency in using the Qualys VMDR tool for vulnerability assessments. Hands-on experience with Qualys reports and Excel representation with various dashboards. Good understanding of CIS benchmarks and Qualys Policy Compliance module. Familiarity with the ServiceNow tool will be advantageous. Must be a team player, dedicated, and proactive. Must possess good communication, problem-solving, critical thinking, and organizational skills. Must have good presentation skills. Ability to clearly present technical approaches or findings in oral and written format. Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed.

About The Role ::Cyber Security Analyst A Cyber Security Analyst is responsible for identifying, assessing, and managing security vulnerabilities within an organization''s IT systems and infrastructure. This role involves conducting vulnerability assessments, analyzing security risks, and providing recommendations to mitigate potential threats. The analyst uses tools like Qualys to perform these assessments and ensure the security of servers and other critical assets. Key Responsibilities: Conducting regular and comprehensive vulnerability assessments of networks, systems, and applications using the Qualys tool. Prioritize remediation of discovered vulnerabilities and coordinate mitigation efforts across all teams and systems. Collaborate with team members and help operationalize defined vulnerability management processes. Coordinate with respective teams to ensure timely update and configuration of software and operating systems with the latest patches and security settings to ensure the proper defences are present. Contribute to defining, reviewing, and enacting security policies and practices. Stay apprised of the threat landscape, vulnerabilities, and industry best practices, and make recommendations to improve Wipros security posture. Review and create SOPs & technical documents/runbooks to support team processes and ISMS requirements. Work closely with other information security teams to ensure operational efficiency and stay apprised of overall Wipro security posture and capabilities. Qualifications: Bachelors degree in information security, Information Technology, or a related field. 5+ years of experience in Threat and Vulnerability Management or equivalent knowledge. Proficiency in using the Qualys VMDR tool for vulnerability assessments. Hands-on experience with Qualys reports and Excel representation with various dashboards. Good understanding of CIS benchmarks and Qualys Policy Compliance module. Familiarity with the ServiceNow tool will be advantageous. Must be a team player, dedicated, and proactive. Must possess good communication, problem-solving, critical thinking, and organizational skills. Must have good presentation skills. Ability to clearly present technical approaches or findings in oral and written format. Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed.

Role & responsibilities Responsible for overseeing the physical IT assets within an organization. Their duties include tracking the lifecycle of hardware assets from procurement to disposal, maintaining accurate inventory records, and ensuring compliance with company policies and legal regulations. They coordinate logistics for asset deployment, retrieval, and auditing, and manage relationships with vendors and internal departments. Essential skills for this role include strong organizational abilities, proficiency in inventory management software, understanding of hardware specifications, and knowledge of procurement and disposal processes. Experience in asset or inventory management, along with excellent communication and negotiation skills, is typically required. This role often necessitates a bachelor's degree in Business Administration, Information Technology, or a related field, with 3-5 years of relevant experience. Asset Coordinators must also possess the ability to work collaboratively in a team and solve problems effectively. Play a crucial role in managing and tracking the organization's physical & Software IT assets throughout their lifecycle, from acquisition to disposal. Responsibilities also include Procurement (overseeing license , Physical Devices, End points, Mobiles phones, Data plans), renewals, and negotiations to optimize IT assets and ensure compliance. Essential skills include proficiency with inventory management systems, a thorough understanding of hardware technologies, Maintain the contract database, effective organizational and planning capabilities, and strong communication skills for coordinating between vendors, IT teams, and other departments. Typically, these roles require a bachelors degree in IT, Business Administration, or a related field, along with 5-7 years of experience in asset management or a similar area. ITAM Resources must also excel in analytical thinking, problem-solving, and possess the ability to work both independently and as part of a team.