91 Servicenow Tool Jobs

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Servicenow Tools Administration Good to have skills : ServiceNow IT Service ManagementMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities:- Expected to perform...

As an Oracle Cloud ERP Finance Sr. Functional Consultant (R2R) at our company, you will be responsible for providing expert hands-on functional Production Support in Oracle Cloud ERP Finance. Your role will involve understanding Oracle Cloud ERP functionality and processes, along with at least two full life cycle projects of Oracle Fusion Cloud Financial Implementation/support experience. You will be expected to identify functional gaps, provide corrective actions, and respond promptly to customer queries and concerns. Additionally, you will need to have experience in data migration using FBDI and ADFDI, possess good communication skills, and be able to produce high-quality deliverables. You...

As a Service Desk Engineer at Tietoevry, you will play a crucial role in providing technical assistance and support to customers. Your responsibilities will include: - **First Point of Contact:** You will serve as the initial point of contact for customers seeking technical assistance via phone, email, or self-ticket. - **Troubleshooting:** Identify, diagnose, and resolve technical issues related to hardware, software, network connectivity, and specific tools such as Intune, Active Directory, Azure, Exchange Admin, O365, and ServiceNow. - **Ticket Management:** Log and track all incidents and service requests in the ticketing system (ServiceNow), ensuring accurate and detailed documentation....

About The Role Job Title:Google Generative AI Studio Analyst Skills, Experience & Education Required Skills: Google Generative AI Studio CX solution design using Google CCAI suite (Dialogflow CX, Agent Assist, Insights CX) Knowledge of Gen AI tools (Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks) CX management capability assessment and roadmap development Agile delivery and CCaaS migration Strategic advisory, market research, and data-driven recommendations Stakeholder engagement and cross-functional collaboration Strong analytical, problem-solving, and communication skills Preferred Skills: (blank) Roles & Responsibilities Provide strategic advisory and develo...

As a Problem Coordinator at Standard Chartered, you will play a crucial role in leading, facilitating, and following up on the investigation of problems through root cause analysis. Your responsibilities will include: - Leading the investigation of problems and producing investigative reports - Acting as the Problem Coordinator in the Problem Management process - Recording, coordinating, and reporting Problems, Tasks, and Known Errors in the Source of Records (ServiceNow ITSM), including: - Problem Logging - Problem Investigation & diagnosis - Post Incident Review Evaluation - Impact details Evaluation - RCA stakeholders Identification - Steering RCA meetings - Drawing conclusions on root ca...

Gather and analyze business requirements through workshops, interviews, and process mapping • Translate requirements into well-structured epics, user stories, and acceptance criteria • Maintain and refine the backlog in close collaboration with Product Owner and Technical Lead • Document solution designs, data flows, and technical specifications in collaboration with developers • Produce clear user guides, release notes, FAQs, and training materials for main deliverables, Communicate effectively with stakeholders. • ServiceNow /ITSM / ITIL background will benefit. This is a functional role.

As a ServiceNow Tester focusing on ATF framework and performance testing, your role involves creating, executing, and maintaining automated tests for ServiceNow applications and configurations within the ATF framework. This includes writing test scripts, defining test data, and managing test suites. You should have knowledge of performance testing methodologies and tools within ServiceNow, such as the ATF's performance profiling feature, to identify performance issues, analyze bottlenecks, and suggest improvements. Key Responsibilities: - Create, execute, and maintain automated tests for ServiceNow applications and configurations within the ATF framework - Write test scripts, define test dat...

Confidential Founders Office Support Manage calendars, communications, and sensitive information with the highest level of trust and discretion. High-Level Administrative Excellence Coordinate meetings, organize travel, prepare reports, and ensure seamless operations for the leadership team. Research & Strategic Insights Deep dive into AI, ML, and cutting-edge tools (ChatGPT, Kimi, Claude, Gemini, etc.), track industry trends, and present crisp, actionable insights. Business Development & Client Relations Support in preparing presentations, documents, and client communications that drive growth. Event & Project Management Assist in company events, team-building initiatives, and founder-led p...

Your Role Analyze current ITSM/ITOM processes, identify improvement areas, and gather enhancement requirements through stakeholder workshops and customer engagement. Define and document target-state processes and functional specifications aligned with ServiceNow modules like Collaborate with cross-functional teams (onshore/offshore), lead customer focus groups, and apply Agile/Scrum methodologies throughout the project lifecycle. Develop test strategies, participate in testing phases, and coordinate user acceptance testing to ensure solutions meet business requirements. Drive ongoing process/toolset enhancements, manage trade-offs within time/cost/quality constraints, and lead complex briefi...

Job Title: ServiceNow Developer Location: Gurugram, Haryana Experience Level: 5 years Employment Type: Full-time We are seeking a highly skilled and experienced ServiceNow Developer to join our team. The ideal candidate will have deep expertise in ServiceNow development and administration, strong knowledge of ITIL processes, and hands-on experience with CMDB and process consulting. This role involves advanced troubleshooting, platform optimization, and collaboration with cross-functional teams to ensure seamless service delivery and platform stability. Key Responsibilities: Provide support for ServiceNow platform issues, including root cause analysis and permanent fixes. Develop and maintain...

Key Information Location: Vikhroli, Mumbai Workplace Type Hybrid (3 days WFO) Experience Senior to Expert level (10 years+) Key industry – SaaS solutions, Technology domain Freespace Overview : Our purpose is to organize the world’s workspaces to make them as hybrid-ready and efficient as possible. We operate in over 150+ cities globally, and our workplace solutions enable organizations to optimize their real estate, facilitate hybrid-working that engages employees, create safe and hygienic environments, inform office design and the drive to net zero. We recognise the lack of human-centric intelligence around the use of workspaces has created a disconnect, between individual employees, their...

About Team : This position is in the Access & Entitlements team within BPSTA - Global Shared Services. The candidate will be responsible for carrying out User Access Administration processes that are in some cases triggered by events and in other cases part of specialized user admin and cyclical access reviews and certifications for various FIS applications. Customer interaction is required to resolve login issues, escalating issues needing attention by leaders. The Access & Entitlements team interacts with staff and lines of business around the globe, across different time zones and adheres to strict timelines in meeting SLAs and turnaround times with highest accuracy expectations, ensuring...

Skills : Data Governance Preferred qualification: Should be from Support background, should have very good understanding of ITIL process and Service Now tool. Helpful to have sufficient SQL knowledge to be able to understand queries is must. Good knowledge of Unix commands Excellent communication Should be extremely proactive and works well in a collaborative environment. Knowledge on data analysis is a plus.

About The Role This role involves the development and application of engineering practice and knowledge in the following technologies Systems Engineering the creation and assurance of multidisciplinary solutions defining the fundamental concepts and properties of an engineered system and the crossdisciplinary and integrative principles processes for its realization and evolution. Digital Continuity the whole lifecycle management of product data with the methods and tools for end to end collaborative working. Consultancy architecture and business analysis supporting engineering transformation. About The Role - Grade Specific Fully competent in own area. Acts as a key contributor in a more com...

We are seeking an experienced ServiceNow Technical Consultant with proven expertise in Knowledge Management, Employee Center, and AI Search/Now Assist. In this role, you will lead the delivery of an HR Knowledge Base MVP using out-of-the-box ServiceNow, optimized for HR content, search performance, and governance. The consultant will collaborate with stakeholders to configure knowledge workflows, migrate HR FAQs, and implement structured governance and reporting with a strong zero-customization approach. Key Responsibilities: Knowledge Base Setup & Configuration Configure out-of-the-box HR Knowledge Base, including Employee, Agent, and HR-sensitive KBs. Define templates (How-to, Troubleshoot...

Position Purpose The primary purpose of this Service Desk Team Lead role is to oversee the daily operations of the Service Desk team, ensuring efficient and effective technical support for end-users. Responsibilities Direct Responsibilities 1. Team Supervision & Performance Management Assign and prioritize tasks to Service Desk agents. Monitor individual and team performance through KPIs. Conduct regular 1:1 meetings, coaching, and performance evaluations. 2. Incident & Request Management Oversee the triage and escalation of IT incidents (e.g., system outages, user access issues) Ensure adherence to SLAs (Service Level Agreements) for response and resolution times. Review and approve high-pr...

We are Hiring Technical Support (Service Desk L1) APPLY FAST REQUIREMENT IS LIMITED - IMMEDIATE JOINERS ONLY Locations: Hyderabad (Hitech City / Bahadurpally) Experience: 0 TO 3 years (Freshers welcome!) Shift: 24x7 Rotational What you'll do: Act as first point of contact for IT issues (Voice Calls / Minimal Emails and Chat) Provide L1 Technical Support (AD, O365, Exchange, VPN, Citrix, Hardware, Network, MS Office) Log & track tickets in ITSM tools (ServiceNow / Remedy / HPSM) Escalate to L2 teams when required & ensure SLA compliance What were looking for: Strong communication skills Basic knowledge of Windows OS, Networking, AD, MS Office Minimum 6 months of international voice experience...

Level: L3 Lead the investigation of high and critical severity email security incidents flagged by Microsoft Defender for Office 365 (MDO). Correlate alerts across Defender XDR (including Defender for Endpoint, Identity, and Cloud Apps) to build a complete incident storyline. Use automated investigation and response (AIR) playbooks to identify impacted entities and take containment actions such as: - Soft-deleting malicious emails. - Removing suspicious inbox rules. - Blocking sender domains or URLs Perform forensic analysis of phishing, spoofing, and business email compromise (BEC) attacks. Document root cause analysis (RCA) and lessons learned for each incident Identify gaps in detection l...

Level: L3 Lead the investigation of high and critical severity email security incidents flagged by Microsoft Defender for Office 365 (MDO). Correlate alerts across Defender XDR (including Defender for Endpoint, Identity, and Cloud Apps) to build a complete incident storyline. Use automated investigation and response (AIR) playbooks to identify impacted entities and take containment actions such as: - Soft-deleting malicious emails. - Removing suspicious inbox rules. - Blocking sender domains or URLs Perform forensic analysis of phishing, spoofing, and business email compromise (BEC) attacks. Document root cause analysis (RCA) and lessons learned for each incident Identify gaps in detection l...

Level: L3 Lead the investigation of high and critical severity email security incidents flagged by Microsoft Defender for Office 365 (MDO). Correlate alerts across Defender XDR (including Defender for Endpoint, Identity, and Cloud Apps) to build a complete incident storyline. Use automated investigation and response (AIR) playbooks to identify impacted entities and take containment actions such as: - Soft-deleting malicious emails. - Removing suspicious inbox rules. - Blocking sender domains or URLs Perform forensic analysis of phishing, spoofing, and business email compromise (BEC) attacks. Document root cause analysis (RCA) and lessons learned for each incident Identify gaps in detection l...

Level: L3 Lead the investigation of high and critical severity email security incidents flagged by Microsoft Defender for Office 365 (MDO). Correlate alerts across Defender XDR (including Defender for Endpoint, Identity, and Cloud Apps) to build a complete incident storyline. Use automated investigation and response (AIR) playbooks to identify impacted entities and take containment actions such as: - Soft-deleting malicious emails. - Removing suspicious inbox rules. - Blocking sender domains or URLs Perform forensic analysis of phishing, spoofing, and business email compromise (BEC) attacks. Document root cause analysis (RCA) and lessons learned for each incident Identify gaps in detection l...

Level: L3 Lead the investigation of high and critical severity email security incidents flagged by Microsoft Defender for Office 365 (MDO). Correlate alerts across Defender XDR (including Defender for Endpoint, Identity, and Cloud Apps) to build a complete incident storyline. Use automated investigation and response (AIR) playbooks to identify impacted entities and take containment actions such as: - Soft-deleting malicious emails. - Removing suspicious inbox rules. - Blocking sender domains or URLs Perform forensic analysis of phishing, spoofing, and business email compromise (BEC) attacks. Document root cause analysis (RCA) and lessons learned for each incident Identify gaps in detection l...

Must Have Experience Experienced in implementation of ITOM solution using industry best practices Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt, Availability Mgmt and Orchestration use cases. Maintain CMDB with accurate information about the IT environment Analyze availability requirements and targets based on business needs and service level agreements (S...

Required - Exp 0.6 yrs - 5 yrs Education – Any Graduation Location – Trivandrum/Pune Shift: 24x7 Rotational Shifts, 5 days work from Office Key Skills & Requirements: • Prior experience in voice-based(International Voice Support) Service Desk support • Comfortable working in a call support environment • Proficient with ticketing tools (preferably ServiceNow) • Working knowledge of Active Directory and RSA Token • Experience in troubleshooting VPN, Citrix, and VDI-related issues • Basic proficiency in MS Office applications Roles & Responsibilities: • Ensure high login efficiency and availability to support customer needs • Handle and resolve tickets within defined SLAs for volume and turnaro...

ServiceNow Tester (focusing on ATF framework and performance testing) Must have knowledge of Servicenow tool. Should create, execute, and maintain automated tests for ServiceNow applications and configurations (within ATF framework good to have) Should have capability to writing test scripts, defining test data, and managing test suites Should be able to identify performance issues, analyzing bottlenecks, and suggest improvements. Ability to troubleshoot test failures, identify root causes, and propose solutions Staying up to date with the latest ServiceNow best practices and tools for test automation and performance testing. Familiarity with SQL for database testing and data validation Anal...