36 Servicenow Tool Jobs

ServiceNow Solutions Design Lead: Location - Mumbai Years of experience - 10+ years Job Description: Bachelor&aposs degree in computer science, engineering, or related field, or equivalent work experience. At least 8+ years of experience in ServiceNow Tool. Minimum one certification from NOW Learning. At least 5 years of experience in solutions design and implementation, preferably in a digital transformation context. In depth knowledge of key ServiceNow modules such as SPM, ITSM, custom apps and integrations. Good knowledge on AMDB, CMDB, ITOM etc. Good knowledge on ServiceNow license management on various modules. Good knowledge on ServiceNow Performance Analytics and Reporting. Proven track record of designing complex and innovative solutions that meet business needs and strategic objectives. Integration Skills: Proficiency in integrating ServiceNow with other enterprise systems. Experience with managing and utilizing MID Servers for integration. Programming: Proficient in JavaScript, HTML, CSS, and other relevant programming languages for review and understanding the complexity from a technical perspective. Best Practices: Familiarity with Agile, and DevOps methodologies. Problem-solving: Strong analytical and troubleshooting skills. Show more Show less

Job Title: Desktop Support Engineer (L1 & L2) Experience: 3 to 6 Years Location: Noida Work Type: Full-time | Onsite Shift: Rotational (as per client requirement) Role Overview: We are seeking a Desktop Support Engineer with 36 years of hands-on experience in L1 and L2 support to join our IT team. The candidate will be responsible for maintaining, troubleshooting, and supporting end-user systems and related hardware/software environments. Key Responsibilities: Provide L1 & L2 technical support to end users for hardware, software, and peripheral issues. Install, configure, and maintain desktops, laptops, printers, and mobile devices . Troubleshoot Windows OS, MS Office, Outlook/Exchange, and basic networking issues . Manage user accounts, profiles, and permissions through Active Directory . Handle incident and service request tickets using ITSM tools like ServiceNow, BMC, JIRA , etc. Provide remote and onsite support as required. Install, configure, and troubleshoot VPNs, LAN/WAN, and Wi-Fi connectivity. Ensure timely resolution of issues within defined SLAs. Support software deployments, updates, and patching . Escalate unresolved issues to L3 support or vendors as needed. Maintain asset inventory and documentation of support processes. Required Skills & Experience: 3–6 years of experience in Desktop Support / IT Support roles. Strong knowledge of Windows 10/11 , Microsoft Office Suite, Outlook/Exchange. Experience with Active Directory, DNS/DHCP basics, VPN, and remote support tools . Familiarity with ticketing systems and SLA-driven environments. Good communication and interpersonal skills. Ability to support users in a corporate enterprise environment . Nice to Have: Certifications like MCP, MCSA, CompTIA A+/N+, ITIL v4 . Knowledge of IT asset management . Experience in supporting video conferencing tools (Zoom, Teams, etc.) . Exposure to tools like SCCM , software deployment, or disk imaging. Role & responsibilities

Better requires process discipline and simplification In this role, you will be responsible to review request and submit purchase orders as needed by Business Team/ Internal Customers. You will need to work with suppliers to procure, review and analyze quotes. Track and follow-up on every purchase order until fully approved. Resolve purchase order, invoice and receiving issues. You will need to work with Vendor Maintenance teams Initiate/ support business for new vendor setup/ modification. Work with Accounting teams to open GL/ Cost Center combinations. You should have a bachelors degree in a related field with at least 3-5 years of progressive experience in an IT Requisition Management capacity (Purchase Requisition/ Purchase order). You must be familiar with Service Management and possess a sound knowledge of basic accounting concepts & principles. You should also be passionate about quality customer service and positive interactions with internal customers, proactively researching solutions and improvements. Responsibilities : Review request and submit purchase orders as needed by Business Team/ Internal Customers. Procure, review and analyze quotes from suppliers. To follow-up on every purchase order until fully approved. Resolve purchase order, invoice and receiving issues. Initiate/ support business for new vendor setup. Request/ follow up with Accounting teams to open GL/ Cost Center combinations. Qualifications : 3-5 years in an IT Requisition Management (PR/PO) capacity or equivalent experience. Familiarity with Service Management. Knowledge of basic accounting concepts and principles. Attention to detail and ability to multi-task. Team player with good communication skill. Nice to have: Working knowledge of ServiceNow Tool, added advantage. Working knowledge of Oracle R12 or similar financial tool, added advantage

Application Support Engineer Pune Location 5-7 years Linux + Jira + Servicenow tool Note : (Do not apply if your NP official 60/90 days negotiable)

The ServiceNow Architect is responsible for the overall design and development of the ServiceNow platform for the organization. They will act as the technical lead for implementation, customization, and optimization of ServiceNow, driving architectural decisions and ensuring solutions are scalable, efficient, and aligned with business goals. The role requires collaboration with various teams to deliver high-quality ServiceNow implementations, integrations, and workflows that improve the organization's operational efficiency. Role & responsibilities: Architectural Design & Strategy: Lead the overall architecture and technical roadmap for ServiceNow implementations. Define and document technical architecture, integrations, and data flows to ensure successful platform design and optimization. Ensure alignment with IT and business strategies while recommending best practices for technical design, performance, scalability, and security. Platform Development: Oversee and provide guidance for development efforts on the ServiceNow platform including platform upgrades, configurations, and customizations. Develop solutions to support the organization's IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Delivery (HRSD), Customer Service Management (CSM), and other ServiceNow modules. Lead the creation of workflows, business rules, client scripts, UI policies, UI actions, notifications, and other configurations. Integration & Data Management: Design and implement integrations between ServiceNow and other enterprise systems (e.g., ERP, CRM, Active Directory, third-party applications). Ensure data integrity, standardization, and security throughout integrations and the ServiceNow instance. Leadership & Stakeholder Collaboration: Serve as the subject matter expert (SME) for ServiceNow platform within the organization. Collaborate with business analysts, project managers, developers, and other stakeholders to translate business requirements into scalable ServiceNow solutions. Provide technical leadership and mentoring for ServiceNow administrators and developers. Lead platform governance and ensure adherence to ServiceNow best practices. Solution Implementation & Optimization: Lead complex ServiceNow implementation projects from conception through deployment, ensuring alignment with timelines and budgets. Optimize the ServiceNow platform through proactive monitoring, testing, and tuning. Conduct technical reviews, code audits, and platform health checks to ensure system stability and performance. Security & Compliance: Ensure the ServiceNow platform is secure, compliant with internal and external policies, and follows industry-standard security protocols. Collaborate with security teams to ensure that ServiceNow access and integrations meet data privacy and security standards. Documentation & Reporting: Maintain detailed technical documentation, including architecture diagrams, design documents, and configuration guides. Provide regular reporting to management regarding platform performance, incidents, and enhancements. Preferred candidate profile: Education: Bachelor's degree in computer science, Information Systems, or a related field (master's degree preferred). Experience: 7+ years of experience with ServiceNow platform development and architecture. Deep expertise with core ServiceNow modules (ITSM, ITOM, ITBM, CSM, etc.). Proven track record in leading ServiceNow implementations and large-scale architecture design. Certifications: ServiceNow Certified System Administrator (CSA) (Required). ServiceNow Certified Implementation Specialist (CIS) in relevant modules (Preferred). ServiceNow Certified Application Developer (CAD) (Preferred). Note: Looking immediate-15 days joiner.

Responsibilities: Drive business growth in assigned portfolio in AI and ML. Responsible for collaborating with clients to understand their business challenges and advise cutting-edge AI solutions using AI and Generative AI technology. Conduct research and stay updated on the latest advancements in Generative AI technology and methodologies. Provide expertise and guidance to clients and internal teams on Generative AI best practices. Collaborate with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals. Drive the team to build GenAI products and solutions. Tech Skills: Should have consulting experience with senior client stakeholders in AI ML technologies Should have strong experience in building AI and Generative AI solutions Should have solid experience developing and implementing generative AI models Experience with cloud-based platforms and services Experience with natural language processing (NLP) techniques and tools.

As a part of F&RS, SoFRESH (Support On F&RS) team provides a worldwide support as first point of contact for Finance application Stakeholders. Thanks to its multiple locations around the Globe, we provide steady support across time zones. We define the Support level 1 rules to provide the most efficient user experience for current and new systems (Integrity control, Jurisdiction and incident management). We communicate and coordinate Finance Production topics. We participate in the industrialization of the Group Finance departments promoting best practices and knowledge sharing and aligning tools, norms & methodologies. We rationalize finance production processes and reinforce controls within regional processing centers complying with the group policies. Responsibilities Main functions The SoFRESH Fronting team acts as the Single Point of Contact for OFS & CIB finance end users from Account Payable tools to Reporting applications. Its activities mainly deal with the Jurisdiction, the Incident Management and the Data Integrity controls. This is full night shift role which will start from 9.30 PM India time till 6/7 AM India time. From Sunday night to Friday morning or from Monday night to Saturday morning. Main functions: - Pillar 1 - Control Integrity and Data availability - Pillar 2 - Administrate Finance Systems - Pillar 3 - First level of Support for Incident and Request linked to Finance Systems - Pillar 4 - Proactivity in the communication Other functions: - Ensure the high team standard are respected performing recurrent controls - Training in support tasks REQUIREMENTS Qualification and occupational experience Graduate, Engineer in Information Technology / Computer science. 4-6 years of experience in Support (ServiceNow tool exp) Proficiency level of English speaking is mandatory, French will be appreciated IT Skills MS Excel & Mainframe IBM 30XX is a plus. Essential specific requirements Client Care Hands-on experience of systems, interfaces and IT processes investigation Problem solving and action / change management oriented. Ability to work in team mode and support other colleagues in a changing perimeter. Knowledge of BNPP organization and business lines will also be appreciated Strong analytical skills and ability getting a general overview of situations and issues. Good organization skills and commitment to deliver. Ability to manage multiple responsibilities and duties (support on wide system scope) Excellent communication skills (written and verbal) and capability to work and interact with various people of different expertise. Experience in working in project mode, hands-on experience of systems migrations and management of PMO (project management office) would be a plus. Knowledge of financial accounting and management accounting processes, standards, controls and systems. Candidate must have to work in full Night Shift i.e. from 9.30 PM to 6/7AM India time from Sunday night to Friday morning or from Monday night to Saturday morning. Also must work on weekend & Indian holidays depending on requirement. Other Contributions Excellent communication skills in English (written and verbal) are mandatory. French will be an added advantage. Effective communication with all stakeholders, End-users & Technical team Other Preferred Competencies (not mandatory): Not applicable -

We are looking for a Junior Writer & Researcher to join our team who loves to explore ideas, delve into deep research, and collaborate to create impactful short-form content. As part of our team, you'll work across three dynamic channels, helping shape and script compelling narratives. Your Typical JD Checklist Experience: 1 to 2 years in any creative industry Reporting To: Director, Matar Media About the Role Are you a curious thinker who can also get things done? We're looking for a Junior Writer + Researcher who thrives in creative chaos, reads voraciously, and is excited to shape ideas into tight, insightful scripts. If youre passionate about content that makes an impact, wed love to meet you. What Will Your Day-to-Day Work Look Like Collaborate with the Senior Writer + Researcher on channel content direction Research approved video topics and develop detailed treatment notes Write scripts for short-form videos from start to finish Own and manage the pre-production process in line with the script Work closely with the post-production team to preserve narrative integrity Present new content ideas and strategies to the Head of Content Conduct deep-dive structured research across topics with the content team Deliver both short-form and long-form scripts for the channel You Are the Perfect Fit If: You must be a reader non-fiction, research papers, or anything that deepens your thinking Youre passionate about thoughtful, impactful content (not just UGC or trending reels) Youre a collaborative team player with a strong sense of initiative You see this as more than a job storytelling energizes you You work well under constraints and push for better-than-good Youre organized, with strong research and tabulation skills Youre proficient in scriptwriting and short-form narrative structure Youre comfortable writing treatment notes and breakdowns Familiarity with AI tools is a plus Soft Skills Clear and confident communication Prioritization in a fast-paced, deadline-driven environment Accountability and ownership of your deliverables What More Will You Get? A bandwagon of people who will always back you visit our office to find out Creative freedom to explore bold and whacky ideas We respect your time no hustle culture, just meaningful work

Greetings from Mphasis! Were excited to announce that were hiring for the ITO Service Desk across our Bangalore and Pune locations! If you're passionate about technology, eager to learn, and ready to grow in a dynamic, fast-paced environment, this opportunity is for you. Position: Technical Support Engineer ITO Service Desk Location: Bangalore / Pune Experience: 02 years Qualification: Any Graduate (ITIL certification preferred) Key Responsibilities: Respond to customer queries via inbound calls, chat, and email within defined SLAs Provide Level 1 and Level 2 technical support for desktop environments, banking applications, account management, VPN, printers, and more Troubleshoot issues related to Windows/Mac OS, Citrix Virtual Apps, AWS, and virtualization technologies Use remote desktop tools and help desk software (e.g., Webex, LogMeIn, Bomgar) Log, categorize, and manage incidents and service requests using ticketing tools like ServiceNow and RemedyForce Escalate unresolved issues to internal teams and document technical knowledge Work in a 24x7 rotational shift environment Technical Skills: Hands-on experience with Windows 10/11, Mac OS, and O365 Familiarity with remote support tools and virtual desktop infrastructure (Citrix Xen Desktop, Xen App) Knowledge of ITSM processes (Incident Management) Strong analytical and troubleshooting skills Effective business communication and time management Experience with password resets, account management, and software installations Behavioral Traits: Excellent spoken and written communication (neutral/American accent preferred) Positive attitude and energy Self-motivated and eager to learn Active listening and customer-first mindset Join us at Mphasis and be part of a team that values innovation, collaboration, and continuous growth. Apply today and take the next step in your tech career! Warmest Regards, Bhavya Periyadan

We are seeking a seasoned Senior ServiceNow Developer to join our innovative team. In this role, you will drive the setup and advanced configuration of the ServiceNow platform with a specific focus on EC Pro implementation, integrated UI/UX services, and dynamic translation capabilities. You will collaborate with stakeholders to understand business needs, translate them into scalable solutions, and enhance multi-language support across the platform. Key Responsibilities: Platform Setup & Configuration: Lead the end-to-end setup and configuration of the ServiceNow platform to support advanced functionalities. Employee Center Pro Implementation & UI/UX Integration: Implement and customize the EC Pro module, ensuring seamless integration with UI/UX services to enhance user experience. Dynamic Translation & Multi-Language Support: Develop, deploy, and maintain dynamic translation solutions that facilitate comprehensive multi-language support across the platform. Solution Design & Development: Collaborate with clients and internal teams to gather requirements, analyze existing workflows, and deliver innovative ServiceNow solutions. Customize and extend ServiceNow functionalities using JavaScript, Glide, and other scripting languages. Integration & Support: Integrate ServiceNow with third-party systems using REST/SOAP APIs. Provide ongoing platform support, troubleshooting issues, and conducting regular upgrades and testing. Documentation & Training: Create and maintain detailed technical documentation for configurations, customizations, and workflows. Train end-users and clients on new features, enhancements, and best practices. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. Minimum 4+ years of hands-on experience in ServiceNow implementations, configuration, and support. Strong knowledge of core ServiceNow modules (ITSM, ITOM, HRSD, CSM). Experience with ServiceNow scripting (JavaScript, Glide). Familiarity with integration methods such as REST/SOAP APIs. Strong problem-solving skills and ability to manage complex projects independently. Experience working with Agile methodology is a plus. ServiceNow certifications (Certified Implementation Specialist, Certified Application Developer) are a strong advantage. Key Competencies: Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving mindset. Self-motivated, detail-oriented, and able to prioritize tasks efficiently. Why Join Us? Opportunity to work with a diverse range of clients across industries. Collaborative and innovative work environment. Career development opportunities with exposure to cutting-edge technologies.

Role & responsibilities 15 Yrs.+ of exp. Gurgaon location Expert on overall Delivery and Governance Exp in managing end-user support (Digital workspace) Identify and recommend a Service Desk solution that best meets the client's business needs and expense/service level expectations Perform operational planning for Service Desk capacity and performance purposes. Report on Help Desk statistics and trends as specified in the Standards and Procedures Manual (e.g., Service Request volumes and trends by types of EndUsers) Assess the current ticketing and support processes to identify areas where automation can be most effective and get implemented. Determine the types of tasks that can be automated Manages the entire lifecycle of incidents, service requests, and problems, from initial logging to resolution. Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service. Identification of improvement areas and their implementation Preferred candidate profile Shouldhave 8 years of relevant experience in EUS Max. Number of reporting ( direct / indirect) handled should be 100++ The number of assets managed should be 30000 + Should have experience with the Service Now tool The number of user handles in operations should be a minimum of 20000 ITIL certification Should have 8+ years of experience in SLA Management Knowledge and experience of creating SIPs, SOPs, and RCA reports is mandatory Should handle Indian customers for EUS

Role & responsibilities 1. Experience in handling the EUS engineers 2. Excellent client relationship 3. People management 4. Enhancement of team skills 5. Should have experience in EUS 6. Should have experience in supporting multiple locations 7. Experience in assets/logistics 8. Reports Preferred candidate profile Should have 5yrs of Relevant experience in EUS Number of reporting ( direct / in direct) handled should be 50+ Number of asset managed should be 2000 + Should have experience in Service Now tool Number of users handles in operations should be minimum 5000 ITIL certification Should have 4+yrs of experience in SLA Management Knowledge and experience of creating SIPs, SOPs, and RCA reports. Should handled Indian Customer for EUS

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Servicenow Tools Administration Good to have skills : ServiceNow IT Service ManagementMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and analyze requirements.- Design and develop applications based on business process and application requirements.- Ensure the applications meet quality standards and are delivered within the specified timelines.- Troubleshoot and resolve any issues or bugs in the applications.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Servicenow Tools Administration.- Good To Have Skills: Experience with ServiceNow IT Service Management.- Strong understanding of IT service management principles and best practices.- Knowledge of Servicenow platform and its various modules.- Experience in configuring and customizing Servicenow applications.- Ability to troubleshoot and resolve technical issues in Servicenow applications. Additional Information:- The candidate should have a minimum of 2 years of experience in Servicenow Tools Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Skills : Data Governance Preferred qualification: Should be from Support background, should have very good understanding of ITIL process and Service Now tool. Helpful to have sufficient SQL knowledge to be able to understand queries is must. Good knowledge of Unix commands Excellent communication Should be extremely proactive and works well in a collaborative environment. Knowledge on data analysis is a plus

Location: HYD campus 2 • Estimated start date: ASAP • Estimated end date: June 2025 and extension. max 18 months contract • Daily schedule and OT estimate: 12 noon to 8:30 pm IST(NST- Night shift allowance is not there) • Workspace type: Remote/WFH Bill Rate: Requirement: Exp: 2 to 4 years Notice period: Immediate • Willingness to work Europe timings(12 Noon to 8.30 PM IST) • Minimum 2 years experience in HR Services and any HR application like Success factor, SAP, Workday etc, Proficiency in SAP / Success Factors; MS Tools like SP, Excel; Knowledge of CRM Tools like Dynamics, ServiceNow, etc. • Graduation but Post-Graduation (any specialization) will be an advantage • Excellent written & verbal English communication - IMP • Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.) • Knowledge of MS tools (SharePoint, Excel & PowerPoint) • Attention to detail and ability to follow guidelines • Ability to maintain highly confidential and sensitive information • Ability to deliver against agreed objectives/ service levels • Ability to work effectively in a team and willingness to help others Contract Description: We are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations – tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.) Key Accountabilities: • Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity • Respond & resolve queries in a timely & accurate manner with employee experience at the core. • Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.) • Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements • Maintains and follows the Desktop Procedures / KB articles defined for every transaction/query • Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools • Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies Skills and Qualifications • Willingness to work Europe timings • Minimum 2 years’ experience in HR Services and any HR application like Success factor, SAP, Workday etc. • Graduation but Post-Graduation (any specialization) will be an advantage • Excellent written & verbal English communication • Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.) • Knowledge of MS tools (SharePoint, Excel & PowerPoint) • Attention to detail and ability to follow guidelines • Ability to maintain highly confidential and sensitive information • Ability to deliver against agreed objectives/ service levels • Ability to work effectively in a team and willingness to help others

T echnical Support skills, Active Directory, ServiceNow Tool, Voice Process, International Voice Process, Outlook, and M365 Troubleshooting. ii. Minimum two years of experience working in the technical support field in an enterprise environment, preferably with phone support experience. iii. Solid technical knowledge, troubleshooting skills and support experience with the following: Microsoft Windows platform (Windows 7, 10) Zoom Networking, LAN, WAN, corporate enterprise domain infrastructure environment Windows desktop and server operating system Microsoft Active Directory Microsoft Outlook iv. Good understanding of the Microsoft Office products such as Word, Excel and Power Point. v. Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization. vi. Ability to perform Mobile OS (iOS/Android) application troubleshooting. vii. Team player mentality, collaborative, self-learner and self-motivated. viii. Good understanding of English and good communication skills are a must. ix. Strong customer service skills and focus on ownership throughout the resolution process. x. Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events. xi. For our Asia language support team, hours of operation would match with region of support based on language spoken. b. Preferred Qualifications i. Technical Knowledge and troubleshooting skills for applications such as Microsoft 365 Suite, iOS and Android devices for at least 2 years. ii. Experience in high-level customer support or VIP support roles. @Sachin @Praveen Please allocate in Ciepal

Excellent in handling Solman Charm Related activities Accountable for the end to end delivery of business process monitoring End to end management of the Solution Manager tool Should possess good working experience on other components of Solman system Admin and Monitoring Remote Supportability Solution Manager Work Centers Should have experience of SAP Solman Implementation from top to bottom starting with change management and project planning to physical transports of changes from the development environment into the productive environment Should ahve good insight to setup of End user Monitoring Working experence in Solman integreation with ServiceNow Tool Able to deal with the performance Optimization of Systems connected to Solman System Should able to manage SAP Operations System Landscape Information IT Task Management and GPA Template Management Test Management activities Accountable for the implementation of enhanced monitoring capability across the SAP landscape through the Solution Manager tool Role & responsibilities Kindly share your cv @ anitag@intellicsglobal.com Preferred candidate profile

Team Manager - Service Desk Summary : The Team Manager position is responsible for leading the employees on the Service Desk team in support of Client engagements. The Team Manager is responsible for supervising employees and ensuring employees follow processes and procedures, as well as maintaining employee morale and providing a framework for employee progress and success. Essential Functions : Responsible for achieving or exceeding monthly account-service level agreements (SLAs). Works with Operations Leadership to identify gaps and specific actions. Ensures all team members are aware of gaps and are working to overcome barriers and demonstrate effective management of improvement actions. Ensures chargeability reporting completed weekly. Approves and monitors employee timecard, schedule adherence, and attendance according to Bell Techlogix policy. Responsible for conducting regular coaching sessions and for retention of team members. Maintains acceptable conduct according to all Bell Techlogix policies and procedures. Maintains organizational effectiveness and efficiency by supporting, implementing, and communicating strategic plans. Monitors interaction volume and trends and takes appropriate action, requesting staffing adjustments when necessary to Operations Management. Understands and works within SLAs and KPIs to fulfill Company’s obligations. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job performance; motivating, coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Assists in QA Review process implementation and notifies senior management of issues with maintaining QA program. Drives improvement and accountability for team based on QA and customer satisfaction feedback. Maintains a strong working relationship with clients and coworkers. Acts as point of contact for client inquiries and escalations. Works in an “on call” capacity as needed. Functions as Major Incident Manager as needed. Other duties as assigned. Required Experience, Education and Knowledge : Must have a Bachelor's Degree in Computer Science or related field. Industry certifications preferred. Must be proficient in Microsoft Office and working in different operating systems. 2-3 years relevant helpdesk experience, IT and or desktop support experience. Minimum of one-year supervisory experience. Minimum 2 years customer service experience. Experience with ITIL best practices. ITIL Foundations certification preferred. Preferred Experience Certifications : 12 months technical support experience. CompTIA A+ Network+ HDI MSCE or Industry Equivalent Experience in troubleshooting internet browsers, smart phones & tablets a plus. Knowledge or exposure to the following: Windows OS, MAC OS, NICE CXOne, Beyond Trust, Microsoft Teams, Microsoft Office tools, TeamViewer, ServiceNow, SAP, Citrix, RDS Farms, IOS, and Intune. Ability & Skills : Ability to verbalize information and ideas in order for others will understand. Ability to identify and understand the speech of another person. Ability to use computers and computer systems (including hardware and software) to install programs, set up functions, enter data, or process information. Ability to multitask and complete tasks effectively. Excellent verbal and written communication skills. Ability to mentor and help in the professional growth of others. Highly developed interpersonal skills. Strong problem solving, conflict resolution, and customer service skills. Ability to work independently and maintain professional working relationships with coworkers. Ability to obtain information from all relevant sources and use information to identify solutions. Conditions of Employment Ability to lead and direct a group of employees. Must successfully pass pre-employment (post offer) background check and drug screen. Must be able to pass a skills assessment.

Role & responsibilities Serve as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Translate high level business requirements into functional specifications for the IT organization and manages changes to such specifications Collaborate with business partners to ensure technology outcomes aligns with the overall business strategy Performs investigation, evaluation and documentation of system design findings. Assures that users understand business system functions. Create and apply diagrams that represent the flow, the process and the transformation of data within various systems. Preferred candidate profile 7+ years of relevant experience. Strong understanding of ServiceNow platform capabilities and modules. Must have ServiceNow experience supporting application development, not only admin/ticketing Familiarity with IT Service Management (ITSM) and ITIL principles Ability to work with multiple business systems and have a good understanding of system design. Ability to analyze complex business processes and translate them into clear and concise requirements. Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels. Ability to work in a fast-paced environment and manage multiple priorities. Detail-oriented with strong analytical and problem-solving skills. Knowledge of Agile or Scrum methodologies is a plus. ServiceNow certifications such as Certified System Administrator (CSA) are advantageous. Perks and benefits Salary best in industry Hybrid

We seek TAC Associates to join our WTC office in Pune, India. TAC Associates handle 1st level support on calls/emails/chats from ZS offices worldwide in a user environment consisting of PC/MAC running the standard suite of business applications. What you'll do Troubleshoot IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access. Provide L1 Technical Support for Windows/MAC machines, printers, and ZS proprietary software. Diagnose and resolve technical issues related to operating systems, applications, and hardware. Familiarity with basic networking concepts and protocols. Common query topics include: VPN Outlook (and other O365 Apps and Services) Active Directory and Exchange Network Connectivity Software Installation (using SCCM and Privilege Management) File Server and File Share access FTP Application-specific issues Intune Support & Management Handle administrative tasks such as: Tracking TAC calls/chats. Timely follow-up of all assigned tickets in your bin until closure. Re-assigning tickets to the relevant L2 teams and following up via emails as required. Assisting with organizational efforts. Maintaining chargebacks for licensed software. Work on additional TAC projects/tasks as assigned based on performance. What you'll bring Strong oral and written communication skills. Ability to approach problem-solving methodically and analytically. Bachelor's degree required, Master's degree desirable. 1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk / Service Desk. Strong customer service orientation. Professional appearance and demeanor, with the ability to exercise good judgment and discretion. Ability to work varied hours, enabling support in a 24/7 environment. A+ certification or Microsoft Certified Systems Administrator (desirable, not mandatory). Experience with Service Now tool (desirable, not mandatory). Certification in ITIL or similar framework.

ServiceNow Tester (focusing on ATF framework and performance testing) Must have knowledge of Servicenow tool. Should create, execute, and maintain automated tests for ServiceNow applications and configurations (within ATF framework) Should have capability to writing test scripts, defining test data, and managing test suites Knowledge of performance testing methodologies and tools within ServiceNow, such as the ATF's performance profiling feature. Should be able to identify performance issues, analyzing bottlenecks, and suggest improvements. Proficiency in JavaScript for scripting test automation and custom scripts within the ServiceNow platform Ability to troubleshoot test failures, identify root causes, and propose solutions Staying up to date with the latest ServiceNow best practices and tools for test automation and performance testing. Familiarity with SQL for database testing and data validation Analyse test data and application logs to troubleshoot issues Ensure data accuracy and consistency during testing Strong verbal and written communication skills to interact with cross-functional teams Work closely with developers, business analysts, and stakeholders to understand requirements Roles and Responsibilities ServiceNow Tester (focusing on ATF framework and performance testing) Must have knowledge of Servicenow tool. Should create, execute, and maintain automated tests for ServiceNow applications and configurations (within ATF framework) Should have capability to writing test scripts, defining test data, and managing test suites Knowledge of performance testing methodologies and tools within ServiceNow, such as the ATF's performance profiling feature. Should be able to identify performance issues, analyzing bottlenecks, and suggest improvements. Proficiency in JavaScript for scripting test automation and custom scripts within the ServiceNow platform Ability to troubleshoot test failures, identify root causes, and propose solutions Staying up to date with the latest ServiceNow best practices and tools for test automation and performance testing. Familiarity with SQL for database testing and data validation Analyse test data and application logs to troubleshoot issues Ensure data accuracy and consistency during testing Strong verbal and written communication skills to interact with cross-functional teams Work closely with developers, business analysts, and stakeholders to understand requirements

Overview As the category expert in Facilities Management, Meetings and Events, this role will be responsible to support the Procurement Lead in overseeing all activities for Indirect Materials & Services (non-IT categories), including supplier identification, development, contract negotiations with suppliers, Maintaining the records for internal auditing purpose.and achieving common cost reductions targets. The Indirect Materials Procurement Analyst will support GP Lead in (1) Definining and executing the different material & supplier strategiesRisk Management, Supplier Relationship Management, Innovation and Productivity, (2) Measuring and Improving Performance, (3) and Achieving Annual Plans and Delivering Productivity for all the Indirect Materials & Services. Responsibilities Manage buying process for Indirect Materials & Services (non-IT Indirect categories) ensuring continuous supply and service at the best possible acquisition cost. Guiding stakeholders through Procure to Pay process for smooth transitioning. Providing Analytics/inputs for category strategies, contract management and supplier relationship management, measuring and improving performance, and achieving annual plans and productivity goals Executing Master Service Agreements and SOWs in conjunction with Legal. Lead & support supplier negotiations to ensure cost effective and smooth flow of all materials and services New Supplier onboarding, not limiting to documention collection but maintain E2E relationships with the partners SPOC for service now tool and triage all the tickets to team members Follow 3 bid buy process to get better pricing form the partners Develop and manage the Contract coverage Qualifications Graduation 4 to 6 years experience in Indirect Spend procurement Well versed with Procurement and contract management lifecycle Good Hands-on experience on Service Now tool Skilled in understanding key clauses in NDA/MSA/SOW/WO related to procurement Well versed with Service now tool for managing day to operations Strong knowledge working on data analysis and preparation of dashboards. Solid understanding of purchasing and supplier management principles and sourcing methodologies Experience of working in Multi-National Company and operating effectively in a matrix organisation Skilled in negotiations, interpersonal and communication High integritywont compromise values to get results Strong communicationcomfortable and effective communicating (verbal and written) with stakeholders internally and externally across all levels

Job Description Decision Minds is a leader in Data Cloud, Big Data, Cloud Analytics, AI/ML, and Multi-Cloud deployments. We are a team of passionate thought leaders and industry experts who strive for excellence and clarity in creating innovative solutions and products. Our goal is to revolutionize Data Analytics, Artificial Intelligence, Cloud Computing, and Robotic Process Automation, and make a positive impact on people's lives. Know more about us at www.decisionminds.com | LinkedIn What you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Qualifications & Experience: - Must have a bachelors degree in computer science or a related field (or equivalent degree and experience). 3+ years providing customer-facing technical support (ITOM applications). Good Communication Skills. To be successful in this role, we need someone who has: Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell. Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies. Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute. Strong troubleshooting/root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concepts. Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management. Excellent communication skills (verbal and written). Preferred: - Solid understanding of object-oriented programming skills (Java strongly preferred) A fundamental understanding of ITOM, CMDB and ITIL business process. Experience providing web development support is highly desirable. Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping). Understanding of JavaScript or any other scripting language with logical approach for given problem statement. Previous experience in software development(or) software consulting. Experience supporting and troubleshooting infrastructure level issues.

Location Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application development process - Ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow - Strong understanding of IT operations management processes - Experience in designing and configuring applications - Knowledge of IT service management principles - Hands-on experience in leading application development projects Additional Information: - The candidate should have a minimum of 5 years of experience in ServiceNow - This position is based at our Bengaluru office - A 15 years full-time education is required Location- Pan India Email- maya@mounttalent.com

T Service Desk Executive/Analyst Job Location: Gurgaon, Sector 44 (Near HUDA City Center) - Work from Office Only Working Days & Hours: - 6 days working (Monday to Saturday) - Sunday fixed off - Working Hours: 9:00 AM to 6:00 PM Facilities: - No food or cab facility provided Experience Required: Minimum 2-3 years of experience in IT Service Desk operations Key Skills: - Hands-on experience with ServiceNow or similar ticketing tools - Expertise in Google Workspace products, including: - Gmail - Google Drive - Google Hangouts - Google Workspace Admin Console - Tivoli Identity Manager - Active Directory - Shared Mailboxes and Distribution Lists - Excellent written and verbal communication skills - Ability to compose and respond to professional emails effectively - Good understanding of ticket lifecycle management and working within defined SLAs Roles and Responsibilities: - Provide L1/L2 support to end-users across the organization - Handle and resolve incidents/service requests via the ServiceNow platform - Manage web-based tickets and ensure resolution within defined SLA timelines - Administer user accounts, shared mailboxes, and DLs via Active Directory and Google Admin Console - Troubleshoot issues related to Google Workspace tools and coordinate with backend or resolver teams when needed - Communicate clearly with end-users to understand their issues, document the problem accurately, and either resolve or route the ticket to the appropriate resolver group - Maintain and contribute to the knowledge base by documenting known issues and resolution steps - Collaborate with internal teams to follow up on escalations and ensure timely closures - Maintain a high level of customer satisfaction through prompt and professional service Preferred Qualifications: - Bachelor's degree in Computer Science, IT, or related field - ITIL Foundation certification (preferred) - Strong communication and interpersonal skills - Ability to work independently and as part of a collaborative team Mandatory Skills INCIDENT MANAGEMENT PROCESS Skills to be evaluated on INCIDENT MANAGEMENT PROCESS