Sr. Manager, Incident & Problem Management

As a Problem Coordinator at Standard Chartered, you will play a crucial role in leading, facilitating, and following up on the investigation of problems through root cause analysis. Your responsibilities will include: - Leading the investigation of problems and producing investigative reports - Acting as the Problem Coordinator in the Problem Management process - Recording, coordinating, and reporting Problems, Tasks, and Known Errors in the Source of Records (ServiceNow ITSM), including: - Problem Logging - Problem Investigation & diagnosis - Post Incident Review Evaluation - Impact details Evaluation - RCA stakeholders Identification - Steering RCA meetings - Drawing conclusions on root cause and RCA actions - Identifying and escalating risks - Conducting Repeat Incident Analysis - Participating in or leading Service Improvement Plans (SIPs) Your skills and experience in Problem Management Process, Known Error Database, Regulatory Guideline Entry, ServiceNow Tool, Incident & Change Management, Business Writing, Elocutions, and Technology Infrastructure (Operating Systems, Database, Network, Cloud) will be highly valuable in this role. Qualifications: - Minimum 10 years of experience in Event, Incident & Problem Management Standard Chartered is an international bank that is agile enough to act and impactful enough to make a positive difference. With a history of over 170 years, the bank is committed to driving commerce and prosperity through its unique diversity. As part of the team, you will be encouraged to challenge the status quo, embrace challenges, and seize new opportunities for growth and improvement. The company values inclusion, diversity, and collaboration. When you work at Standard Chartered, you will be part of a culture that: - Does the right thing, challenges each other, and puts the client at the heart of everything - Strives for continuous improvement, innovation, and simplicity - Embraces individuality, inclusivity, and collective efforts to build for the long term What Standard Chartered Offers: - Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available - Time-off benefits including annual leave, parental/maternity leave (20 weeks), sabbatical (up to 12 months), and volunteering leave (3 days) - Flexible working options based on home and office locations, with varied working patterns - Proactive wellbeing support through digital platforms and development courses - Continuous learning opportunities and a culture that supports growth and development - Inclusive and values-driven environment that celebrates diversity and respects the potential of every individual,