68 Servicenow Tool Jobs - Page 3

Hiring: Technical Support Specialist Location: Hinjewadi, Pune WFO 5 Days Working | 2 Rotational Offs Cab: Both way Min. 1 years in International Tech Support (Voice) Notice- Immediate Contact HR Riyanshi (9521017693)

Maintain and manage the complete lifecycle of IT assets (hardware and software). Monitor asset inventory using IT Asset Management tools and databases. Ensure data accuracy by regularly auditing and reconciling asset records.

Product Team Member to join our Experience Management Office (XMO) team, focusing on the HappySignals platform. Ensure platform and data security by leveraging in-depth knowledge of IT security frameworks and ServiceNow security modules Required Candidate profile Minimum 7 years of experience in IT product development or platform operations. Proven experience with ServiceNow security modules, including user roles, ACL management, and data security policies.

**Must have deep hands on in Service now , we need only 8 years profile*** **Must have deep hands on in Service now , we need only 8 years profile*** **Must have deep hands on in Service now , we need only 8 years profile*** *Please don't just apply if you don't have 8 years in Service now ,Value the others'r time and skip applying you are not fall under the below criteria* Job Title: Freelance ServiceNow Engineer (8+ yrs) Remote | EST Hours Engagement Type: Freelance / Remote Work Hours: After 8 PM IST (Aligned to USA EST) Duration: Long-term | As-needed interview panel support Role Overview: We are looking for a highly skilled and experienced ServiceNow professional (8+ years) to join our freelance technical interview panel . As a Panelist, youll play a critical role in assessing candidates for ServiceNow Developer, Admin, and Architect roles by conducting deep technical interviews and evaluating hands-on expertise, problem-solving skills, and platform knowledge. This is an excellent opportunity for technically strong freelancers who enjoy sharing their expertise, influencing hiring decisions, and working flexible hours remotely. Key Responsibilities: Conduct live technical interviews and evaluations over video calls (aligned to EST hours) Assess candidates practical expertise in: Core ServiceNow modules (ITSM, CMDB, Discovery, Incident/Change/Problem) Custom application development & configuration Client/Server-side scripting (JavaScript, Business Rules, UI Policies, Script Includes) Integrations (REST/SOAP APIs, Integration Hub) Flow Designer, Service Portal, ACLs, ATF, and CI/CD practices Review coding tasks and scenario-based architecture questions Provide detailed, structured feedback and recommendations to the hiring team Collaborate on refining technical evaluation criteria if needed Required Skills & Experience (Advanced Technical Expertise): 10+ years of extensive hands-on experience with the ServiceNow platform in enterprise-grade environments Strong command over ServiceNow Core Modules : ITSM, ITOM, CMDB, Asset & Discovery, Incident/Change/Problem/Knowledge Management Proven expertise in custom application development using scoped apps, App Engine Studio, and Now Experience UI Framework Deep proficiency in ServiceNow scripting , including: Server-side : Business Rules, Script Includes, Scheduled Jobs, GlideRecord, GlideAggregate Client-side : UI Policies, Client Scripts, UI Actions, GlideForm/GlideUser APIs Middleware logic for cross-platform communication and custom handlers Experience implementing Access Control Lists (ACLs) with dynamic filters and condition-based restrictions Expert in Service Portal customization using AngularJS widgets, Bootstrap, and custom REST endpoints Proficient in Integration Hub , Custom REST/SOAP APIs , OAuth 2.0 authentication, MID Server integrations, external system integration (e.g., SAP, Azure, Jira, Dynatrace, etc.) Hands-on with Flow Designer , Orchestration , and Event Management Expertise in ServiceNow CMDB , CI Class modeling, reconciliation rules, identification/normalization strategies, and dependency mappings Familiarity with ServiceNow Performance Tuning : Scheduled Jobs optimization, lazy loading, database indexing, client/server execution efficiency Working knowledge of Automated Test Framework (ATF) and integration with CI/CD pipelines (Jenkins, Git, Azure DevOps) Understanding of ServiceNow DevOps , version control, scoped app publishing, and update set migration best practices Knowledge of Security Operations (SecOps) and Governance, Risk & Compliance (GRC) is a plus Experience guiding architectural decisions, governance models, and platform upgrade strategies Prior experience conducting technical interviews, design evaluations , or acting as a technical SME/panelist Excellent communication and feedback documentation skills able to clearly explain technical rationale and candidate assessments Comfortable working independently and engaging with global stakeholders during USA EST hours (after 8 PM IST)

Company Description Oblytech is your all-in-one IT partner, specializing in ServiceNow and an Official Salesforce Partner, offering cost-effective offshore expertise and comprehensive IT solutions tailored to your needs. Our India-based team specializes in ServiceNow and Salesforce solutions, IT consulting, staff augmentation, and expertise in major platforms like Microsoft, Google, and AWS. We provide custom software development, managed IT services, data analytics, cloud solutions, DevOps & automation, project management & business analysis, and QA services. About the Role: Oblytech is looking for four experienced ServiceNow Technical Consultants to support a global implementation project with a strong focus on Customer Service Management (CSM) and Order Management for Telecom (OMT) . The engagement begins in June and requires hands-on development experience in one or both modules. Youll be working closely with global teams, contributing to custom development, platform configuration, and process optimization. Candidates with strong expertise in either CSM or OMT are welcome, though prior experience in both will be preferred. Key Responsibilities: Configure, develop, and customize ServiceNow CSM and/or OMT modules according to project requirements. Build features such as case management, agent workspace, SLAs, entitlements, product catalogs, and order workflows. Develop service catalog items, order fulfillment processes, and customer service automation flows. Create REST and SOAP integrations with external platforms and manage data synchronization via Integration Hub. Write clean, efficient JavaScript code using Glide APIs, Business Rules, UI Policies, and Flow Designer. Implement security controls, access policies, and governance best practices across the platform. Participate in agile ceremonies including sprint planning, reviews, and retrospectives, contributing actively to backlog grooming and delivery estimation. Conduct unit testing, code reviews, and support QA/UAT for release management. Collaborate with cross-functional global teams and business stakeholders for requirements analysis, solution demos, and feedback incorporation. Maintain detailed technical documentation including design specs, workflows, and knowledge transfer guides. Required Skills and Experience: Customer Service Management(CSM) experience is mandatory. Strong knowledge of ServiceNow development and customization , including workflows, UI actions, and business rules. Experience with ServiceNow integrations using REST/SOAP APIs, Integration Hub, and external system connectors. Exposure to Service Bridge and Attribute-Based Case Routing (preferred). Knowledge of Order Management for Technology Providers (OMT) (preferred). Hands-on experience in scripting (JavaScript, Glide APIs), UI customization, and ServiceNow administration . Understanding of ServiceNow data models, security architecture, and platform governance . Ability to troubleshoot, debug, and optimize ServiceNow applications for better performance. Strong problem-solving skills, attention to detail, and ability to work in offshore teams . Certifications: CIS-CSM (Certified Implementation Specialist CSM) Suite - Order Management - Telecom, Media, Technology Professional CSA, CAD Why Join Oblytech? Remote Work Possibility: Flexible remote work arrangements for candidates in India and Australia to support global clients seamlessly. Be part of a globally distributed support team working with high-impact enterprise customers. Exposure to cutting-edge ServiceNow modules, integrations, and application development. Competitive compensation and growth opportunities in a fast-paced IT consulting firm.

Location- Pan India Roles & Responsibilities: - Design and develop ServiceNow IT Service Management applications to meet business process and application requirements. - Collaborate with cross-functional teams to ensure successful cloud migration and implementation projects. - Assist in defining requirements and designing applications to meet business process and application requirements. - Provide technical expertise and guidance to team members and stakeholders on ServiceNow IT Service Management applications. - Ensure the quality and integrity of ServiceNow IT Service Management applications through testing and debugging.Role & responsibilities

Your Role Design and implement HRSD modulessuch as Case Management, Lifecycle Events, and Employee Center. Customize HR workflows and UI componentsusing Flow Designer, Business Rules, and Service Portal. Integrate ServiceNow HRSDwith external HR systems (e.g., SAP, Workday) using REST/SOAP APIs and IntegrationHub. Collaborate with HR stakeholdersto gather requirements and deliver scalable, user-friendly solutions. Maintain HR data integrityacross the HR Service Catalog, Knowledge Base, and employee records. Your Profile 612 years of enterprise IT experience, with a focus on ServiceNow development and HRSD module customization. Expert in designing and implementing HR workflows, business rules, and client/server-side scripts using JavaScript. Strong hands-on experience in HRSD moduleslike Case Management, Lifecycle Events, and Employee Center. Skilled in configuring ServiceNow solutionsto meet HR business requirements and enhance employee experience. Proficient in integrating ServiceNow HRSDwith external HR systems using REST/SOAP APIs. What will you love working at Capgemini Work with the latest ServiceNow tools and practicesaligned with its roadmap for innovative, future-ready HR solutions. Collaborate with cross-functional teamsincluding architects, business analysts, and client stakeholders. Contribute to large-scale rollouts and multi-country implementationsof HRSD modules Location - Bengaluru,Chennai,Gurugram,Hyderabad,Mumbai,Noida,Pune

Your Role Design, develop, and implement ServiceNow ITSM modules:Incident,Problem,Change,Request, andKnowledge Management. Customize and configure workflows, business rules, UI actions, client scripts, and server-side scripts. Develop and maintain integrations with external systems usingREST/SOAP APIs,IntegrationHub, andMID Server. Collaborate with stakeholders to gather requirements and deliver scalable solutions. Maintain and enhanceCMDB, ensuring data accuracy and integrity. Your Profile 6 to 12 years of experience in enterprise IT environments, with a strong focus onServiceNow ITSM developmentacross various modules and systems. Customize workflows, business rules, UI policies, client scripts, and server-side scripts using JavaScript. Strong hands-on experience in ServiceNow ITSM module development and customization. Ability to design, configure, and implement ServiceNow solutions according to business needs Knowledge of integrations with other systems via REST/SOAP APIs. What will you love working at Capgemini Capgemini gives opportunity to workk with latest ServiceNow tools and practices aligned with its roadmap for innovative, future-ready solutions Exposure to cross-functional teamsincluding architects, business analysts, and client stakeholders. Opportunities to work onlarge-scale rolloutsandmulti-country implementations. Location - Bengaluru,Chennai,Gurugram,Hyderabad,Mumbai,Noida,Pune

Your Role Experienced in implementing ServiceNow SPM modulesincluding Project Portfolio Management, Demand Management, and Financial Planning to support enterprise strategy. Skilled in customizing dashboards, workflows, and reporting toolsusing Flow Designer, Performance Analytics, and Agile Development 2.0. Proficient in integrating ServiceNow with ERP and financial systemsusing REST/SOAP APIs and IntegrationHub for seamless data exchange. Collaborates with business and IT stakeholdersto align portfolio initiatives with organizational goals and deliver scalable solutions. Strong understanding of CSDM and CMDB frameworksto ensure accurate data modeling and support Application Portfolio Management. Your Profile 6 to 12 years of experience in enterprise IT environments, with a strong focus on ServiceNow development across ITSM and SPM modules. Skilled in customizing workflows, business rules, UI policies, and scripts using JavaScript to support strategic portfolio processes. Proven expertise in designing and implementing ServiceNow solutions aligned with business goals, including Project and Demand Management. Hands-on experience with integrations using REST/SOAP APIs to connect ServiceNow with ERP and financial systems. Adept at delivering scalable, data-driven solutions that support strategic planning, resource allocation, and performance tracking. What will you love working at Capgemini Work with thelatest ServiceNow tools and practicesaligned with its strategic roadmap for delivering future-ready solutions. Collaborate withcross-functional teamsincluding architects, business analysts, and client stakeholders to drive portfolio success. Contribute tolarge-scale rollouts and multi-country implementationsof ServiceNow SPM modules. Location - Bengaluru,Chennai,Hyderabad,Mumbai,Noida,Pune

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Performance Analytics Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow Performance Analytics and collaborating with cross-functional teams to ensure successful implementation. Roles & Responsibilities: Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements. Assist in the implementation of ServiceNow Performance Analytics to ensure successful migration and implementation. Provide technical expertise in ServiceNow Tools Administration to ensure optimal performance and functionality. Develop and maintain technical documentation to ensure effective knowledge transfer and support for end-users. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow Performance Analytics. Good To Have Skills:Experience in ServiceNow Tools Administration. Strong understanding of cloud migration and implementation processes. Experience in collaborating with cross-functional teams to ensure successful implementation. Experience in developing and maintaining technical documentation. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Performance Analytics. This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Performance Analytics Good to have skills : Servicenow Tools Administration, No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow Performance Analytics and collaborating with cross-functional teams to ensure successful implementation. Roles & Responsibilities: Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements. Assist in the implementation of ServiceNow Performance Analytics to ensure successful migration and implementation. Provide technical expertise in ServiceNow Tools Administration to ensure optimal performance and functionality. Develop and maintain technical documentation to ensure effective knowledge transfer and support for end-users. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow Performance Analytics. Good To Have Skills:Experience in ServiceNow Tools Administration. Strong understanding of cloud migration and implementation processes. Experience in collaborating with cross-functional teams to ensure successful implementation. Experience in developing and maintaining technical documentation. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Performance Analytics. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Performance Analytics Good to have skills : Servicenow Tools Administration, No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow Performance Analytics and collaborating with cross-functional teams to ensure successful implementation. Roles & Responsibilities: Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements. Assist in the implementation of ServiceNow Performance Analytics to ensure successful migration and implementation. Provide technical expertise in ServiceNow Tools Administration to ensure optimal performance and functionality. Develop and maintain technical documentation to ensure effective knowledge transfer and support for end-users. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow Performance Analytics. Good To Have Skills:Experience in ServiceNow Tools Administration. Strong understanding of cloud migration and implementation processes. Experience in collaborating with cross-functional teams to ensure successful implementation. Experience in developing and maintaining technical documentation. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Performance Analytics. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Skills ServiceNow/Active Directory/O 365 Experience:- Grad. with 1 yr in International Voice Process CTC - Upto 4 LPA Shifts Night shift (Rotational) Location:- Pune 2 way cab Notice:- Immediate Contact : Nidhi - +91 8690900776 Required Candidate profile - Must have min 1 yr relevant exp. - Must have international voice exp. - Must have Service Desk exp. - Graduation (Mandatory)

Skills : Data Governance Preferred qualification: Should be from Support background, should have very good understanding of ITIL process and Service Now tool. Helpful to have sufficient SQL knowledge to be able to understand queries is must. Good knowledge of Unix commands Excellent communication Should be extremely proactive and works well in a collaborative environment. Knowledge on data analysis is a plus

The ServiceNow Architect is responsible for the overall design and development of the ServiceNow platform for the organization. They will act as the technical lead for implementation, customization, and optimization of ServiceNow, driving architectural decisions and ensuring solutions are scalable, efficient, and aligned with business goals. The role requires collaboration with various teams to deliver high-quality ServiceNow implementations, integrations, and workflows that improve the organization's operational efficiency. Role & responsibilities: Architectural Design & Strategy: Lead the overall architecture and technical roadmap for ServiceNow implementations. Define and document technical architecture, integrations, and data flows to ensure successful platform design and optimization. Ensure alignment with IT and business strategies while recommending best practices for technical design, performance, scalability, and security. Platform Development: Oversee and provide guidance for development efforts on the ServiceNow platform including platform upgrades, configurations, and customizations. Develop solutions to support the organization's IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Delivery (HRSD), Customer Service Management (CSM), and other ServiceNow modules. Lead the creation of workflows, business rules, client scripts, UI policies, UI actions, notifications, and other configurations. Integration & Data Management: Design and implement integrations between ServiceNow and other enterprise systems (e.g., ERP, CRM, Active Directory, third-party applications). Ensure data integrity, standardization, and security throughout integrations and the ServiceNow instance. Leadership & Stakeholder Collaboration: Serve as the subject matter expert (SME) for ServiceNow platform within the organization. Collaborate with business analysts, project managers, developers, and other stakeholders to translate business requirements into scalable ServiceNow solutions. Provide technical leadership and mentoring for ServiceNow administrators and developers. Lead platform governance and ensure adherence to ServiceNow best practices. Solution Implementation & Optimization: Lead complex ServiceNow implementation projects from conception through deployment, ensuring alignment with timelines and budgets. Optimize the ServiceNow platform through proactive monitoring, testing, and tuning. Conduct technical reviews, code audits, and platform health checks to ensure system stability and performance. Security & Compliance: Ensure the ServiceNow platform is secure, compliant with internal and external policies, and follows industry-standard security protocols. Collaborate with security teams to ensure that ServiceNow access and integrations meet data privacy and security standards. Documentation & Reporting: Maintain detailed technical documentation, including architecture diagrams, design documents, and configuration guides. Provide regular reporting to management regarding platform performance, incidents, and enhancements. Preferred candidate profile: Education: Bachelor's degree in computer science, Information Systems, or a related field (master's degree preferred). Experience: 7+ years of experience with ServiceNow platform development and architecture. Deep expertise with core ServiceNow modules (ITSM, ITOM, ITBM, CSM, etc.). Proven track record in leading ServiceNow implementations and large-scale architecture design. Certifications: ServiceNow Certified System Administrator (CSA) (Required). ServiceNow Certified Implementation Specialist (CIS) in relevant modules (Preferred). ServiceNow Certified Application Developer (CAD) (Preferred). Note: Looking immediate-15 days joiner.

L3: Lead Storage Engineer // 7-9 Years+ Location: Hyderabad/Navi Mumbai Responsibilities - Leading & Mentoring team of L1/L2 storage engineers in Data Center 24*7 environment. Monitoring - Dashboard, Alerts, Incidents, Etc. Reports QA (Checker) Coordinate with different teams on alerts Prepare and maintain team roster Manage timely escalations Maintain escalation matrix Maintain monitoring scope & coverage Help Teams in resolving technical issues & coordinating with OEM on escalations Follow-up for long pending Tickets & calls Participate in daily monitoring call and discuss all critical alerts & observations Consolidate and reconcile rule changes on firewalls, compare (audit) same with ServiceNow change request, Analyse and highlight gaps on daily basis. Optimize storage alerts with identification and segregation of false, non-actionable & actionable alerts Coordinate with monitoring tools team & vendor for anomalies, threshold changes, missing devices, reachability issues participate in finding out RCA's, writing postmortems (report) of critical incidents. Additional activities/initiatives to take DC Storage monitoring to next level Coordinate with tool admins to Ensure Devices, new inductions and De-Inductions included in monitoring tools. Maintain missed alerts registry Coordinate with Storage PM for smooth project execution Skill Requirements - 7-9 Years plus experience in storage domain Experience on Storages belonging to IBM, NetApp, Hitachi, HPE(Nimble, 3PAR, Primera), DELL\EMC. Experience and troubleshooting knowledge on Brocade SAN switches Understanding of overall Storage, SSD, RAID, NAS & SAN switch architecture and consepts. Knowledge on Storage vendors OEM monitoring tools. Knowledge on SANnav, stor2rrd or Hitachi HyperOps storage monitoring tools Basic Knowledge of ServiceNow Ticketing Exposure on troubleshooting SAN Storage incidents\Issues. Strong interpersonal, written, and oral communication skills. Experience working in a team-oriented, collaborative environment. Good knowledge on Excel(for preparing reports). Highly self-motivated and directed, with keen attention to detail. ITIL or any storage product certification preferred

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Servicenow Tools Administration Good to have skills : ServiceNow IT Service ManagementMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and analyze requirements.- Design and develop applications based on business process and application requirements.- Ensure the applications meet quality standards and are delivered within the specified timelines.- Troubleshoot and resolve any issues or bugs in the applications.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Servicenow Tools Administration.- Good To Have Skills: Experience with ServiceNow IT Service Management.- Strong understanding of IT service management principles and best practices.- Knowledge of Servicenow platform and its various modules.- Experience in configuring and customizing Servicenow applications.- Ability to troubleshoot and resolve technical issues in Servicenow applications. Additional Information:- The candidate should have a minimum of 2 years of experience in Servicenow Tools Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

We seek TAC Associates to join our WTC office in Pune, India. TAC Associates handle 1st level support on calls/emails/chats from ZS offices worldwide in a user environment consisting of PC/MAC running the standard suite of business applications. What you'll do: Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access. Provide L1 Technical Support for the Windows/MAC machines, printer ZS proprietary software. Diagnose and resolve technical issues related to operating systems, applications, and hardware Familiarity with basic networking concepts and protocols. Common query topics include - VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support & Management etc. Handling administrative tasks such as tracking TAC calls/chats, timely follow up of all assigned tickets in your bin until closure, re-assigning tickets to the relevant L2 teams and following up via emails as required, assisting with organizational efforts, maintaining chargebacks for licensed software etc Additional TAC projects/tasks as assigned based on performance. What you'll bring : Strong oral and written communication skills Ability to approach problem-solving methodically and analytically Bachelor's degree required, Master's degree desirable 1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk / Service Desk Strong customer service orientation Professional appearance and demeanor, with ability to exercise good judgment and discretion Ability to work varied hours, enabling support in a 24/7 environment A+ certification or Microsoft Certified Systems Administrator (desirable, not mandatory) Experience with Service Now tool (desirable, not mandatory) Certification in ITIL or similar framework .