Sr Application Analyst ServiceNow

Taskus

7 - 12 years

13 - 23 Lacs

Chennai

Posted:1 week ago| Platform:

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Skills Required

ServiceNow ITSM ITIL Servicenow Tool Agile Scrum

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

Serve as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
Translate high level business requirements into functional specifications for the IT organization and manages changes to such specifications
Collaborate with business partners to ensure technology outcomes aligns with the overall business strategy
Performs investigation, evaluation and documentation of system design findings.
Assures that users understand business system functions.
Create and apply diagrams that represent the flow, the process and the transformation of data within various systems.

Preferred candidate profile

7+ years of relevant experience.
Strong understanding of ServiceNow platform capabilities and modules.
Must have ServiceNow experience supporting application development, not only admin/ticketing
Familiarity with IT Service Management (ITSM) and ITIL principles
Ability to work with multiple business systems and have a good understanding of system design.
Ability to analyze complex business processes and translate them into clear and concise requirements.
Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
Ability to work in a fast-paced environment and manage multiple priorities.
Detail-oriented with strong analytical and problem-solving skills.
Knowledge of Agile or Scrum methodologies is a plus.
ServiceNow certifications such as Certified System Administrator (CSA) are advantageous.

Perks and benefits

Salary best in industry
Hybrid

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