Muthoot FinCorp ONE

Role : Team Lead- Loan Marketplace-Personal Loan What is Muthoot FinCorp ONE? Muthoot FinCorp ONE, is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance. Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortable navigation. Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers' trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals. In our quest to build teams across diversified domains, we recently acquired Paymatrix, an award-winning start-up founded in 2016. It has helped us venture into rent and rent-related payments and other vendor payments using credit cards. Currently, we are working on transforming Paymatrix into a Virtual POS platform. Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured. What can you expect? 🌐 Build the future, Today - Build for scale in an ever-expanding marketplace 🎁 Perks & other benefits - Wholesome well-being and personal satisfaction 👨🏻‍💻 Work with the brightest minds in the industry - Premium colleges, great pedigree and amazing teams 🌟 Dynamic work environment: Stable yet exciting - Constant challenges that test the best in you 📈 Fast-paced growth - Wide exposure, and terrific mentors to accelerate professional growth Responsibilities: Lead, motivate, and manage a team handling of 12 agents across salaried personal loans and small ticket business loans. Drive team performance to meet or exceed monthly and quarterly loan disbursement and revenue targets. Oversee end-to-end loan processing activities ensuring timely and accurate loan approvals, documentation, and disbursal in compliance with company policies and regulatory guidelines. Monitor individual and team productivity, focusing on quality of client interactions and loan conversion rates. Implement and enforce risk management practices to minimize defaults and maintain portfolio quality. Provide coaching, training, and performance feedback to team members to enhance skills and productivity. Collaborate with credit, compliance, and collections teams to ensure smooth loan lifecycle management. Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency. Analyze loan data and generate regular reports on team performance, portfolio health, and market trends for senior management. Resolve escalated customer issues and ensure high levels of customer satisfaction. Requirements: Experience in salaried personal Loan Team leadership and people management Loan processing and credit evaluation Customer relationship management Performance monitoring and reporting Risk and compliance management Problem-solving and decision-making 🤩 Excited? So are we! Apply now to be a part of our incredible workforce! Show more Show less

Roles and responsibilities: Need to work with Engineering team to resolve problems. To liaise with product developers to handle escalations. Resolving support Incidents, coming from various channels, in a timely and efficient manner. Investigating the issues conducting a root cause analysis to come up with corrective action, preventive action. Supporting product team in new features, user challenges. Interfacing with customers and vendors whenever required. What are we looking for? To have strong customer focus, proficient in SQL, Database, Excel. To have work experience in support for Cloud web-based application & Android application. To have a sharp troubleshooter's mind & to express problems, causes, diagnosis and solutions in a clear concise manner. To have excellent spoken and written communication skills. Good to have work experience in Fintech / NBFC / IT / E- Commerce / lending / banking domain

About the Role: We are seeking a proactive and customer-focused individual to join our team as a Customer Support Executive. In this role, you will be the first point of contact for our users, assisting them with queries, troubleshooting issues, and ensuring a seamless customer experience across all our products Responsibilities : Respond promptly to customer inquiries via chat, email, and phone. Resolve product issues by clarifying the customer's complaint, identifying the cause, and offering appropriate solutions. Maintain deep knowledge of the companys products and provide accurate guidance. Escalate complex or unresolved issues to relevant departments and follow up to ensure resolution. Document customer interactions, feedback, and recurring issues to help improve product quality. Collaborate with the product and operations teams to improve user feedback What do you need to succeed? Experience- 2-3 yrs overall experience in customer support The individual should have completed graduation. Experience/knowledge in Banking and NBFC product is a plus. Have strong verbal and written communication skills. Strong attention to detail Key skills : Communication – both written and verbal Fluency in English, Hindi. Fluency in Malayalam, Tamil is a plus Lending or finance knowledge Having a good knowledge of MS Office (Word, Excel and PPT). Knowledge of Sales Force CRM, Freshdesk ticketing, Sales Force is an added advantage

Responsibilities : Team Leadership and Management, Lead, supervise, and motivate the tele calling team to achieve operational and sales targets. Recruit, train, and mentor tele calling agents to enhance performance and maintain high-quality customer interactions Monitor daily team operations, provide feedback, and implement coaching to improve productivity and customer experience Target Achievement and Performance Monitoring Set clear MoM targets for tele calling campaigns related to CC, PL, and business loans. Track and analyse key performance indicators (KPIs) such as call volumes, conversion rates, collection targets, and customer satisfaction. Develop and implement strategies to meet or exceed sales and operational goal Stakeholder Managemen t Maintain regular communication and collaboration with internal stakeholders such as sales, marketing, finance, and product teams to align operational efforts with business objectives. Manage relationships with external partners or vendors Conduct operational review meetings and report performance metrics to senior management Process Improvement and Compliance Develop and implement operational processes and best practices to optimize tele calling efficiency and effectiveness. Ensure compliance with company policies, regulatory requirements, and quality standards. Reporting and Analysis Prepare and present detailed reports on team performance, sales achievements, and operational challenges. Use data analytics to identify trends, areas for improvement, and opportunities for growth. Collaborate with senior management to refine strategies based on insights Customer Experience and Quality Assurance Ensure the tele calling team delivers a positive customer experience aligned with company values. Implement quality assurance measures to maintain high service standards. Address escalated customer issues and ensure timely resolution Requirements: 5+ years of Exp as Team lead for CC, PL, BL preferred from digital distribution channels Team leadership and people management Loan processing and credit evaluation Customer relationship management Performance monitoring and reporting Product knowledge for various fi and lenders Problem-solving and decision-making

Responsibilities: Lead, motivate, and manage a team handling of 12 agents for credit cards Drive team performance to meet or exceed monthly revenue targets. Monitor individual and team productivity, focusing on quality of client interactions Implement and enforce risk management practices to minimize defaults and maintain portfolio quality. Provide coaching, training, and performance feedback to team members to enhance skills and productivity. Collaborate with credit, compliance, and collections teams to ensure smooth loan lifecycle management. Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency. Resolve escalated customer issues and ensure high levels of customer satisfaction. Requirements: 4 + years of Exp as Team lead for credit cards from digital distribution channels Team leadership and people management Loan processing and credit evaluation Customer relationship management Performance monitoring and reporting Product knowledge for various fi and lenders Problem-solving and decision-making

Responsibilities: Lead, motivate, and manage a team handling of 12 agents across LAP, Home Loan and Two wheeler loans. Drive team performance to meet or exceed monthly and quarterly loan disbursement and revenue targets. Oversee end-to-end loan processing activities ensuring timely and accurate loan approvals, documentation, and disbursal in compliance with company policies and regulatory guidelines. Monitor individual and team productivity, focusing on quality of client interactions and loan conversion rates. Implement and enforce risk management practices to minimize defaults and maintain portfolio quality. Provide coaching, training, and performance feedback to team members to enhance skills and productivity. Collaborate with credit, compliance, and collections teams to ensure smooth loan lifecycle management. Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency. Resolve escalated customer issues and ensure high levels of customer satisfaction. Requirements: 4 + years of Exp as Team lead for LAP, HL, TWL preferred from digital distribution channels Team leadership and people management Loan processing and credit evaluation Customer relationship management Performance monitoring and reporting Product knowledge for various fi and lenders Problem-solving and decision-making

Role of Senior Software Engineer (iOS Developer): You will be working with the world class engineering team in designing and developing high quality modern mobile applications in Fin-tech. Your contribution to the iOS development team will have a direct impact of touching millions of users. What are we looking for? We are looking for an experienced iOS developer to join our technology team. Excellent software design, programming skills, and a passion for developing scalable applications or improving existing ones. Experience of 2 to 4 Years in iOS app development A deep familiarity with Swift and Cocoa Touch Working knowledge on the general mobile landscape, architectures, trends, and emerging technologies Understanding of security practices in mobile development. Solid understanding of mobile development life cycle. Experience in Unit testing. Must have Work Experience in working with remote data via REST and JSON Must have Work experience in the architecture patterns like CLEAN, and MVVM with Solid Principles Experience in Swift-UI (Mandatory) . Must have Work Experience in integrating 3rd party SDKs. Must have Work Experience in payment integrations using SDKs. Must have Work Experience in writing clean, organised and optimised code. Must have Professional attitude to accept & work on their mistakes in product deliveries or estimations of deliveries. Must have the ability to own the product flows and deliver the best to make the app lag proof, crash proof, bug proof. Must have Experience with Threading, and performance tuning. Proficient understanding of code versioning tools Git Proficient understanding of GCD, Operations, App lifecycle, Property wrappers. Good to have (not mandatory) Previous startup experience would be a huge plus Previous exposure to the Fintech industry would be nice Have published at least one large scale iOS app Responsibilities : Design, build, and maintain high performance, reusable, and reliable code. Develop advanced applications from scratch for the iOS platform Collaborate with cross-functional teams to dene, design, and ship new features Work with outside data sources and APIs Write unit-test code for robustness, including edge cases, usability, and general reliability Work on bug xing and improving application performance Continuously discover, evaluate, and implement new technologies to maximize development eciency

Company Description At Muthoot FinCorp ONE, an SBU of Muthoot FinCorp Ltd., we are shaping a unique, transparent financial ecosystem through innovative digital products. Our offerings include Gold Loans from home and much more, continuously upholding the values of the Muthoot Pappachan Group. The Group is one of India's most reputed names in the financial services industry, with widespread customer segments including Automotive, Financial Services, Hospitality, Alternate Energy, Real Estate, and Precious Metals. Muthoot FinCorp ONE aims to build a holistic financial environment using cutting-edge digital products for lending, saving, investing, protection, and remittances, ensuring a secure and reliable financial experience for our customers. Role Description This is a full-time on-site role for an Assistant Manager - Loan Manager, located in Kolkata. The Assistant Manager - Loan Manager will be responsible for managing the loan servicing process, overseeing portfolio management, and providing excellent customer service. The role will involve evaluating loan applications, managing loan disbursements, and maintaining accurate records. The Assistant Manager will also support financial planning initiatives and collaborate with the finance team to ensure compliance with company policies and regulations. Qualifications Loan Servicing, Loans, and Portfolio Management skills Strong understanding of Finance principles Customer Service expertise Excellent written and verbal communication skills Ability to work independently and as part of a team Experience in the financial services industry is a plus Bachelor's degree in Finance, Business Administration, or related field

Role : Team Lead- Loan Marketplace-Home Loan/LAP What is Muthoot FinCorp ONE? Muthoot FinCorp ONE, is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance. Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortable navigation. Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers' trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals. In our quest to build teams across diversified domains, we recently acquired Paymatrix, an award-winning start-up founded in 2016. It has helped us venture into rent and rent-related payments and other vendor payments using credit cards. Currently, we are working on transforming Paymatrix into a Virtual POS platform. Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured. What can you expect? 🌐 Build the future, Today - Build for scale in an ever-expanding marketplace 🎁 Perks & other benefits - Wholesome well-being and personal satisfaction 👨🏻 💻 Work with the brightest minds in the industry - Premium colleges, great pedigree and amazing teams 🌟 Dynamic work environment: Stable yet exciting - Constant challenges that test the best in you 📈 Fast-paced growth - Wide exposure, and terrific mentors to accelerate professional growth Responsibilities: Team and performance Management Lead, motivate, and manage a team handling of approximately 12 agents for Affordable Housing and Micro Lap Drive team performance to meet or exceed monthly and quarterly loan disbursement and revenue targets Monitor individual and team productivity, focusing on quality of client interactions and loan conversion rates. Training and coaching Provide coaching, training, and performance feedback to team members to enhance skills and productivity. Well groomed on legal and Technical aspects of Property and able to coach the team on same Escalation handling Resolve escalated customer issues and ensure high levels of customer satisfaction Loan process management Oversee end-to-end loan processing activities ensuring timely and accurate loan approvals, documentation, and disbursal in compliance with company policies and regulatory guidelines. Implement and enforce risk management practices to minimize defaults and maintain portfolio quality. Collaboration Collaborate with credit, compliance, teams to ensure smooth loan lifecycle management. Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency. Data Management Analyze loan data and generate regular reports on team performance, portfolio health, and market trends for senior management. Key skills: Team leadership and people management Understanding of Legal and valuation of property Loan processing and credit evaluation Customer relationship Management Performance monitoring and reporting Risk and compliance management Problem-solving and decision-making Experience of 5+ yrs Experience in Loan against property Any Graduation is mandatory 🤩 Excited? So are we! Apply now to be a part of our incredible workforce!

Responsibilities : Team and performance Management Lead, motivate, and manage a team handling of approximately 12 agents for Affordable Housing and Micro Lap Drive team performance to meet or exceed monthly and quarterly loan disbursement and revenue targets Monitor individual and team productivity, focusing on quality of client interactions and loan conversion rates. Training and coaching Provide coaching, training, and performance feedback to team members to enhance skills and productivity. Well groomed on legal and Technical aspects of Property and able to coach the team on same Escalation handling Resolve escalated customer issues and ensure high levels of customer satisfaction Loan process management Oversee end-to-end loan processing activities ensuring timely and accurate loan approvals, documentation, and disbursal in compliance with company policies and regulatory guidelines. Implement and enforce risk management practices to minimize defaults and maintain portfolio quality. Collaboration Collaborate with credit, compliance, teams to ensure smooth loan lifecycle management. Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency. Data Management Analyze loan data and generate regular reports on team performance, portfolio health, and market trends for senior management. Key skills: Team leadership and people management Understanding of Legal and valuation of property Loan processing and credit evaluation Customer relationship Management Performance monitoring and reporting Risk and compliance management Problem-solving and decision-making Experience of 5+ yrs Experience in Loan against propert

Responsibilities : Lead, motivate, and manage a team handling of 12 agents for credit cards. Drive team performance to meet or exceed monthly and quarterly disbursement and revenue targets. Oversee end-to-end credit card processing activities ensuring timely and accurate approvals, documentation, and disbursal in compliance with company policies and regulatory guidelines. Monitor individual and team productivity, focusing on quality of client interactions and conversion rates. Implement and enforce risk management practices to minimize defaults and maintain portfolio quality. Provide coaching, training, and performance feedback to team members to enhance skills and productivity. Collaborate with credit, compliance, and collections teams to ensure smooth credit card lifecycle management. Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency. Resolve escalated customer issues and ensure high levels of customer satisfaction. Requirements: 5+ years of experience in credit cards 2 + years of Experience as Team lead for credit cards from digital distribution channels Team leadership and people management Loan processing and credit evaluation Customer relationship management Performance monitoring and reporting Product knowledge for various fi and lenders Problem-solving and decision-making

Role of Product Manager: As the Product Manager for MFL ONE, you are responsible for gathering detailed requirements and managing complete product lifecycle of Gold Loan product. You will own product roadmap, present business case to stakeholders, prioritize the product initiatives in the roadmap and collaborate closely with internal cross-functional teams and external stakeholders to ensure business delivery of launched products. Understand customer expectations, see the big picture when it comes to building sustainable solutions, set ambitious goals and drive the cross-functional team to ensure seamless product launch, scaling and go-to-market plan. One should have a strong execution focus to keep the engine moving while always seeking to build scalable systems to meet our long-term goals. You will be building MFOs core building blocks that will power Gold Loan from Home Journey, Repayment, Renewal and top-up of Gold loans in Consumer app as well as separate Field Executive App, Website and be the cornerstone for driving all customer experience touchpoints related to Gold Loan. Key Responsibilities: New product development Develop wireframes, PRDs and owning the assigned product roadmap and delivery Enhancing Gold Loan from Home module with multiple new features from regulatory and security perspective Collect regular feedback to refine products and drive product enhancements to meet business objectives Develop and maintain a prioritized product roadmap that aligns with business objectives. Benchmark market offerings to identify and develop differentiated features Work closely with 3rd parties to understand exact working of the system and product constructs to plan implementation Enable scaling of Gold Loan products:- Enhancing the gold loan lead collection via scalable solutions Enable business delivery of launched products such as Gold Loan Top-up and Repayments via continuous improvements Improve conversion in major product funnels of Gold Loan in the customer app Collect feedback and enhance the field executive app to drive higher productivity of field executives Stakeholder Engagement:- Collaborate with cross-functional teams, including engineering, design, marketing, customer support, compliance, legal and finance, to deliver high-quality products. Review the regulatory and compliance requirements ensuring adherence to industry standards as well as ensure all languages and processes used in Gold Loan product are in line with all regulatory requirements Provide clear requirements and feedback to ensure alignment with product goals and usability standards. Partner with the marketing team to craft effective go-to-market strategies and campaigns. Work with the mobile, web and design team to ensure a consistent user experience across platform. Business Case Development:- Prepare comprehensive business cases, including cost-benefit analyses, to support product development and launch decisions. Provide competitive analysis basis market research to identify trends, customer needs, and potential revenue streams. Perform problem statement validation, pre and post launch impact analysis and conduct user research Brand Guidelines and Visual Consistency:- Check designs adhere to brand guidelines while contributing to their evolution as needed. Maintain a consistent look and feel across all user interfaces. Product Operations:- Work with support, finance and external partner teams to ensure smooth BAU operations ( financial recon, system upgrades etc.) Ensure on time resolution of customer tickets and queries You will be a good fit for this role if: Prior experience in building products in the fintech space, with a focus on consumer-facing applications (B2C) Deep empathy for understanding consumer needs and pain points Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights. Well-versed with current technology trends, platform related technologies and API Adept in platform thinking, showcasing the ability to develop intricate platform products which can scale for millions. Basic understanding of secured loans, payment schedules, industry regulations,LOS, LMS, lending policies, industry regulations Business acumen and experience in building business cases for senior stakeholders, coupled with excellent communication and presentation skills Excellent collaboration skills to work effectively with design, marketing, engineering, legal, risk, compliance teams as well as external stakeholders Required Qualification: Bachelors degree in computer science & engineering, or other technology-related field. An MBA from a tier-1 institute is preferred though not mandatory 3+ years of experience in NBFC/ Fintech product management, with specific focus on lending product & ops (Secured Lending such as Gold Loan preferable) Hands-on experience in managing digital platforms and system migrations. Familiarity with lending policies, industry regulations and compliance requirements

Strong and demonstrated expertise in back-end technologies, particularly in Java and Java frameworks such as Spring Boot . Solid understanding on data structures, algorithms , and API design . Working knowledge of modern infrastructure and messaging technologies, including Apache Kafka , Docker , containerization , and orchestration tools like Kubernetes .

Roles and Responsibilities: Responsible for End-to-End finance operations wrt Digital MSME Business AR, AP. Oversee day-to-day financial transactions, including disbursements and collections. Knowledge of Loan Origination System and Loan Management Systems to design various reports for decision making and for reconciliation of data across various systems. Knowledge of payment gateway workflow, reconciliation of reports with financial records and reporting deviations for further action. Driving New IT implementations of MSME wrt Finance and Accounts like Automation the F&A processes wherever required. Month end reconciliation wrt PF & Interest sharing, NPA and FLDG for invoice generation and memo sharing etc. with Anchor Partners Liaison with MSME Anchor Partners wrt Payouts, TDS, and GST compliances Generate reports and analytics to support decision-making and reporting requirements. Assisting in internal and external audits, providing necessary documentation. Work closely with other departments, including credit and operations, to streamline processes and improve overall efficiency. Knowledge of Co-Lending mechanism is preferable as work will involve day to day activities pertaining to Co- Lending with Banks. Qualifications : Degree in B.com with minimum 2-3 years experience. Good to have: M.Com (or) CMA Inter/Final with relevant experience (or) MBA Finance

What are we looking for? We are seeking an IT Manager to join our team and provide technical support to end-users, maintain an accurate inventory of IT assets, and document the organization's IT systems and processes. The ideal candidate should have excellent communication skills, Team handling, IT management capabilities and a strong technical background to identify and resolve technical issues. Key Responsibilities : Provide technical support to end-users and resolve any technical issues they face. Maintain an accurate inventory of all IT assets, including hardware and software, and ensure that they are properly maintained and updated. Maintain an accurate list of tickets and tasks completed while supporting end-users. Identify common recurring issues and create a knowledge repository to help address these issues. Maintain accurate and up-to-date documentation of the organization's IT systems and processes. Work effectively with other teams to resolve technical issues and implement projects. Ensure clear and effective communication with teams and stakeholders, including regular status updates. Participate in problem-solving efforts and contribute to the development of innovative solutions to complex technical issues. Cross-train other team members to increase the overall level of technical expertise in the team. Develop and maintain strong technical understanding and expertise in varied areas of engineering (including own specialization) and share this expertise with others to enhance overall team performance Continuously seek opportunities for personal growth and development, including attending training courses,writing technical blogs,identifying improvement opportunities and seeking feedback from others. Requirements: Bachelor's degree in Computer Science or related field At least 6 years of experience in IT support or related field Strong technical background in hardware and software troubleshooting Excellent communication and customer service skills Proficient in Microsoft Office / O365 and IT ticketing systems Experience in network support- Firewall rules & policies Experience in active directory,VPN, Wifi management Ability to work independently as well as manage the IT team Strong attention to detail and documentation skills

Role Overview: As an APM/PM, you will work closely with Product Managers, Engineering, and Operations teams to execute product plans, ensure smooth delivery of features, and monitor product performance post-launch. The role requires strong ownership, operational rigor, and the ability to work in a fast-paced environment with shifting priorities. Key Responsibilities: Build, iterate and simplify the end-to-end Digital loan application journey as Product owner Prepare Product requirement documents and coordinate with the concerned Loan Origination Systems (LOS) and Loan Management Systems (LMS) teams for execution Build and iterate Loan products, schemes and policies in Loan management system (LMS) API testing in Postman to ascertain the usability of the same and map them to user Journey Design, develop and deploy project and program-specific strategies and help make the product team more efficient and enable faster delivery of products Proactively identify and remove impediments on behalf of the team or negotiating with stakeholders when the project scope changes Collaborate with key stakeholders for scoping and prioritizing development activities based on the business impact/ team OKRs Measure and monitor each project from inception to delivery, including tracking and communicating status, identifying and tracking cross-functional dependencies, proposing options to mitigate risk and drive issues to resolution Develop a deep understanding of the tech stack and supporting the needs of various engineering and product partners Design program management best practices, processes, and mechanisms for continuous improvements Participate in PRD/ Scrum walkthroughs and driving sprint planning discussions with concerned stakeholders. Look out for scope creeps and figuring project impact in terms of cost, effort, timelines and trade-offs accordingly communication of project timelines, risks, achievements to internal and external stakeholders including leadership Funnel ownership Track and resolve funnel issues and demonstrate the funnel performance to various stakeholders Qualifications: Bachelor’s or master’s degree in engineering or Business administration Experience of atleast 1-3 years in Fintech /Financial services with Lending background. (Atleast 1-2 years for APM role and 3+ years for PM role) Thorough understanding of the Lending business especially (Personal Loan /Business loans preferably) Acquaintance with Business Rule engines and tools Strong organizational skills and ability to handle multiple projects simultaneously. Proficiency in Excel/Google Sheets, familiarity with project tracking tools (Jira, Trello, Asana) Handson with API testing (Postman, Swagger etc) Excellent written and verbal communication skills. What We Offer: End-to-end ownership and exposure across the product lifecycle in a fast-paced fintech environment. Opportunity to build and scale new lending products (Personal Loans, Business Loans) from concept to launch (0 to 1). Hands-on experience in managing large-scale lending programs (1000+ Cr) in collaboration with established partners Mentorship and guidance from seasoned product leaders within the organization. A chance to work on impactful offerings that serve and empower millions of customers.

About the role: We are looking for a SEO & ASO Specialist who will own and drive the entire organic growth charter across web and app. The ideal candidate is hands-on, data-driven, and creative, with expertise across SEO (on-page, off-page, and technical) and ASO (store listing optimization, creatives, ratings, and reviews). You'll play a critical role in increasing our discoverability, driving high-quality traffic, and improving organic conversions Roles and responsibilities:- Search Engine Optimization (SEO) : Manage and execute on-page SEO: keyword research, content optimization, meta tags, internal linking, site structure. Drive off-page SEO: link-building strategies, outreach, digital PR, partnerships. Handle technical SEO: crawl issues, site speed, structured data, XML sitemaps, canonicalization, indexing. Collaborate with content, product, and tech teams to ensure SEO best practices are implemented. Track, report, and analyse website analytics, ranking performance, and organic growth KPIs. App Store Optimization (ASO) : Optimize app visibility across Play Store and App Store with keywords, titles, subtitles, and descriptions. Drive experiments on Custom Store Listings (CSLs) and Custom Product Pages (CPPs) to improve conversion. Work with design teams on icon, screenshots, and video creatives for higher CVR. Manage and improve ratings & reviews strategy to enhance app reputation. Benchmark competitors and identify growth opportunities for installs and retention. Requirements : 2-3 years of proven experience in SEO & ASO (both hands-on). Strong understanding of Google algorithms, ranking factors, and app store policies. Experience with tools: Google Analytics, Search Console, Appsflyer/Adjust, Ahrefs/SEMrush, ASO tools (AppTweak, App Radar, etc.). Ability to analyse data, run A/B tests, and draw actionable insights. Strong collaboration skills to work with content, design, product, and tech teams. Excellent communication and presentation skills. Nice to Have: Experience in fintech/e-commerce/consumer apps. Knowledge of mobile marketing and growth funnels. Basic understanding of HTML/CSS and technical debugging

You will be working as a Gold Loan Manager for Muthoot FinCorp's "Gold Loan from Home" (GLFH) service. Your responsibilities will include managing end-to-end gold loan transactions at the customer's doorstep, ensuring timely appointments and safe transit of gold, adhering strictly to operational protocols and compliance standards, accurately appraising gold, handling all documentation, delivering a seamless and secure customer experience, conducting BTL marketing and proactive customer outreach, calling inactive/prospective leads to convert them into active customers, generating new leads, and consistently meeting conversion KPIs. Key Responsibilities: - Manage end-to-end "Gold Loan from Home" transactions at the customer's doorstep - Ensure timely appointments and safe transit of gold - Adhere strictly to operational protocols and compliance standards - Appraise gold accurately and handle all documentation - Deliver a seamless and secure customer experience - Conduct BTL marketing and proactive customer outreach - Call inactive/prospective leads and convert them into active customers - Generate new leads and consistently meet conversion KPIs Qualifications Required: - Graduates from any stream - Field sales experience (especially in NBFCs, BFSI, or doorstep services) is an added advantage - Comfortable with travel and customer interactions You will enjoy competitive compensation, the opportunity to work with a legacy brand in a high-trust category, career progression, learning opportunities, and a purpose-led role driving financial inclusion at Muthoot FinCorp.,

About the role:- This role is focused on driving gold loan from home (GLFH) sales across geographies. The Manager will lead customer acquisition efforts, build strategic partnerships, and coordinate with internal teams to ensure seamless service delivery. He will also be responsible for driving revenue growth by streamlining sales processes, managing operational efficiency, and aligning cross-functional teams. This role bridges strategy and execution, ensuring the sales team is equipped, motivated, and aligned with company objectives. Responsibilities : Sales Strategy & Execution Drive GLFH disbursements through FOS and other field channels: Lead daily sales huddles, set targets, and monitor performance across FOS and Channel Heads. Plan and execute local marketing activities, lead generation drives, and customer acquisition campaigns through field team. Track daily MIS and sales funnel metrics to ensure achievement of monthly and quarterly goals. Train and motivate branch channel and field team on product features and sales pitch strategies. Conduct regular field visits to branches and FOS locations to energize sales effort. Strategic Partnerships & Business Development Work closely with channels heads to develop new DSA partners to expand GLFH business. Build and nurture long-term relationships with existing DSA partners and drive GLFH business. Collaborate with marketing and partnership team to drive GLFH business. Operations Management Ensure smooth coordination between sales, finance, and fulfilment teams. Implement incentive structures and recognition programs to boost morale and productivity. Oversee daily sales, operations and CRM systems. Implement DSA payouts to ensure sustained business contribution. Resolve team-level challenges, conflicts and ensure alignment with company goals. Develop and implement scalable sales processes and best practices. Reporting & Analytics Prepare and present periodic sales reports, including performance dashboards and PowerPoint presentations. Present data and insights during sales review meetings with senior leadership. Forecast and project sales figures based on historical trends and market dynamics Deliver P&L presentations with detailed sales analytics, cost analysis, and business predictions Required Skills & Qualifications Education : Graduate in Business, Finance, or a related field. MBA preferred. Experience : Minimum 5 years in gold loan or retail lending sales, with proven team management experience. Sales Acumen: Demonstrated success in achieving and exceeding aggressive sales targets. Reporting & Analytics: Proficiency in Excel, PowerPoint, and data visualization tools. Capable of preparing sales forecasts, P&L presentations, and performance dashboards. Tech Proficiency: Familiarity with loan management systems, CRM platforms, and mobile-based sales tools.

Full Time Experience Gold Loan Officers Required for Major Cities in Kerala