Muthoot FinCorp ONE

Role : Team Lead- Loan Marketplace-Personal Loan What is Muthoot FinCorp ONE? Muthoot FinCorp ONE, is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance. Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortable navigation. Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers' trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals. In our quest to build teams across diversified domains, we recently acquired Paymatrix, an award-winning start-up founded in 2016. It has helped us venture into rent and rent-related payments and other vendor payments using credit cards. Currently, we are working on transforming Paymatrix into a Virtual POS platform. Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured. What can you expect? 🌐 Build the future, Today - Build for scale in an ever-expanding marketplace 🎁 Perks & other benefits - Wholesome well-being and personal satisfaction 👨🏻‍💻 Work with the brightest minds in the industry - Premium colleges, great pedigree and amazing teams 🌟 Dynamic work environment: Stable yet exciting - Constant challenges that test the best in you 📈 Fast-paced growth - Wide exposure, and terrific mentors to accelerate professional growth Responsibilities: Lead, motivate, and manage a team handling of 12 agents across salaried personal loans and small ticket business loans. Drive team performance to meet or exceed monthly and quarterly loan disbursement and revenue targets. Oversee end-to-end loan processing activities ensuring timely and accurate loan approvals, documentation, and disbursal in compliance with company policies and regulatory guidelines. Monitor individual and team productivity, focusing on quality of client interactions and loan conversion rates. Implement and enforce risk management practices to minimize defaults and maintain portfolio quality. Provide coaching, training, and performance feedback to team members to enhance skills and productivity. Collaborate with credit, compliance, and collections teams to ensure smooth loan lifecycle management. Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency. Analyze loan data and generate regular reports on team performance, portfolio health, and market trends for senior management. Resolve escalated customer issues and ensure high levels of customer satisfaction. Requirements: Experience in salaried personal Loan Team leadership and people management Loan processing and credit evaluation Customer relationship management Performance monitoring and reporting Risk and compliance management Problem-solving and decision-making 🤩 Excited? So are we! Apply now to be a part of our incredible workforce! Show more Show less

Roles and responsibilities: Need to work with Engineering team to resolve problems. To liaise with product developers to handle escalations. Resolving support Incidents, coming from various channels, in a timely and efficient manner. Investigating the issues conducting a root cause analysis to come up with corrective action, preventive action. Supporting product team in new features, user challenges. Interfacing with customers and vendors whenever required. What are we looking for? To have strong customer focus, proficient in SQL, Database, Excel. To have work experience in support for Cloud web-based application & Android application. To have a sharp troubleshooter's mind & to express problems, causes, diagnosis and solutions in a clear concise manner. To have excellent spoken and written communication skills. Good to have work experience in Fintech / NBFC / IT / E- Commerce / lending / banking domain

About the Role: We are seeking a proactive and customer-focused individual to join our team as a Customer Support Executive. In this role, you will be the first point of contact for our users, assisting them with queries, troubleshooting issues, and ensuring a seamless customer experience across all our products Responsibilities : Respond promptly to customer inquiries via chat, email, and phone. Resolve product issues by clarifying the customer's complaint, identifying the cause, and offering appropriate solutions. Maintain deep knowledge of the companys products and provide accurate guidance. Escalate complex or unresolved issues to relevant departments and follow up to ensure resolution. Document customer interactions, feedback, and recurring issues to help improve product quality. Collaborate with the product and operations teams to improve user feedback What do you need to succeed? Experience- 2-3 yrs overall experience in customer support The individual should have completed graduation. Experience/knowledge in Banking and NBFC product is a plus. Have strong verbal and written communication skills. Strong attention to detail Key skills : Communication – both written and verbal Fluency in English, Hindi. Fluency in Malayalam, Tamil is a plus Lending or finance knowledge Having a good knowledge of MS Office (Word, Excel and PPT). Knowledge of Sales Force CRM, Freshdesk ticketing, Sales Force is an added advantage

Responsibilities : Team Leadership and Management, Lead, supervise, and motivate the tele calling team to achieve operational and sales targets. Recruit, train, and mentor tele calling agents to enhance performance and maintain high-quality customer interactions Monitor daily team operations, provide feedback, and implement coaching to improve productivity and customer experience Target Achievement and Performance Monitoring Set clear MoM targets for tele calling campaigns related to CC, PL, and business loans. Track and analyse key performance indicators (KPIs) such as call volumes, conversion rates, collection targets, and customer satisfaction. Develop and implement strategies to meet or exceed sales and operational goal Stakeholder Managemen t Maintain regular communication and collaboration with internal stakeholders such as sales, marketing, finance, and product teams to align operational efforts with business objectives. Manage relationships with external partners or vendors Conduct operational review meetings and report performance metrics to senior management Process Improvement and Compliance Develop and implement operational processes and best practices to optimize tele calling efficiency and effectiveness. Ensure compliance with company policies, regulatory requirements, and quality standards. Reporting and Analysis Prepare and present detailed reports on team performance, sales achievements, and operational challenges. Use data analytics to identify trends, areas for improvement, and opportunities for growth. Collaborate with senior management to refine strategies based on insights Customer Experience and Quality Assurance Ensure the tele calling team delivers a positive customer experience aligned with company values. Implement quality assurance measures to maintain high service standards. Address escalated customer issues and ensure timely resolution Requirements: 5+ years of Exp as Team lead for CC, PL, BL preferred from digital distribution channels Team leadership and people management Loan processing and credit evaluation Customer relationship management Performance monitoring and reporting Product knowledge for various fi and lenders Problem-solving and decision-making

Responsibilities: Lead, motivate, and manage a team handling of 12 agents for credit cards Drive team performance to meet or exceed monthly revenue targets. Monitor individual and team productivity, focusing on quality of client interactions Implement and enforce risk management practices to minimize defaults and maintain portfolio quality. Provide coaching, training, and performance feedback to team members to enhance skills and productivity. Collaborate with credit, compliance, and collections teams to ensure smooth loan lifecycle management. Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency. Resolve escalated customer issues and ensure high levels of customer satisfaction. Requirements: 4 + years of Exp as Team lead for credit cards from digital distribution channels Team leadership and people management Loan processing and credit evaluation Customer relationship management Performance monitoring and reporting Product knowledge for various fi and lenders Problem-solving and decision-making

Responsibilities: Lead, motivate, and manage a team handling of 12 agents across LAP, Home Loan and Two wheeler loans. Drive team performance to meet or exceed monthly and quarterly loan disbursement and revenue targets. Oversee end-to-end loan processing activities ensuring timely and accurate loan approvals, documentation, and disbursal in compliance with company policies and regulatory guidelines. Monitor individual and team productivity, focusing on quality of client interactions and loan conversion rates. Implement and enforce risk management practices to minimize defaults and maintain portfolio quality. Provide coaching, training, and performance feedback to team members to enhance skills and productivity. Collaborate with credit, compliance, and collections teams to ensure smooth loan lifecycle management. Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency. Resolve escalated customer issues and ensure high levels of customer satisfaction. Requirements: 4 + years of Exp as Team lead for LAP, HL, TWL preferred from digital distribution channels Team leadership and people management Loan processing and credit evaluation Customer relationship management Performance monitoring and reporting Product knowledge for various fi and lenders Problem-solving and decision-making

Role of Senior Software Engineer (iOS Developer): You will be working with the world class engineering team in designing and developing high quality modern mobile applications in Fin-tech. Your contribution to the iOS development team will have a direct impact of touching millions of users. What are we looking for? We are looking for an experienced iOS developer to join our technology team. Excellent software design, programming skills, and a passion for developing scalable applications or improving existing ones. Experience of 2 to 4 Years in iOS app development A deep familiarity with Swift and Cocoa Touch Working knowledge on the general mobile landscape, architectures, trends, and emerging technologies Understanding of security practices in mobile development. Solid understanding of mobile development life cycle. Experience in Unit testing. Must have Work Experience in working with remote data via REST and JSON Must have Work experience in the architecture patterns like CLEAN, and MVVM with Solid Principles Experience in Swift-UI (Mandatory) . Must have Work Experience in integrating 3rd party SDKs. Must have Work Experience in payment integrations using SDKs. Must have Work Experience in writing clean, organised and optimised code. Must have Professional attitude to accept & work on their mistakes in product deliveries or estimations of deliveries. Must have the ability to own the product flows and deliver the best to make the app lag proof, crash proof, bug proof. Must have Experience with Threading, and performance tuning. Proficient understanding of code versioning tools Git Proficient understanding of GCD, Operations, App lifecycle, Property wrappers. Good to have (not mandatory) Previous startup experience would be a huge plus Previous exposure to the Fintech industry would be nice Have published at least one large scale iOS app Responsibilities : Design, build, and maintain high performance, reusable, and reliable code. Develop advanced applications from scratch for the iOS platform Collaborate with cross-functional teams to dene, design, and ship new features Work with outside data sources and APIs Write unit-test code for robustness, including edge cases, usability, and general reliability Work on bug xing and improving application performance Continuously discover, evaluate, and implement new technologies to maximize development eciency

Company Description At Muthoot FinCorp ONE, an SBU of Muthoot FinCorp Ltd., we are shaping a unique, transparent financial ecosystem through innovative digital products. Our offerings include Gold Loans from home and much more, continuously upholding the values of the Muthoot Pappachan Group. The Group is one of India's most reputed names in the financial services industry, with widespread customer segments including Automotive, Financial Services, Hospitality, Alternate Energy, Real Estate, and Precious Metals. Muthoot FinCorp ONE aims to build a holistic financial environment using cutting-edge digital products for lending, saving, investing, protection, and remittances, ensuring a secure and reliable financial experience for our customers. Role Description This is a full-time on-site role for an Assistant Manager - Loan Manager, located in Kolkata. The Assistant Manager - Loan Manager will be responsible for managing the loan servicing process, overseeing portfolio management, and providing excellent customer service. The role will involve evaluating loan applications, managing loan disbursements, and maintaining accurate records. The Assistant Manager will also support financial planning initiatives and collaborate with the finance team to ensure compliance with company policies and regulations. Qualifications Loan Servicing, Loans, and Portfolio Management skills Strong understanding of Finance principles Customer Service expertise Excellent written and verbal communication skills Ability to work independently and as part of a team Experience in the financial services industry is a plus Bachelor's degree in Finance, Business Administration, or related field

Role : Team Lead- Loan Marketplace-Home Loan/LAP What is Muthoot FinCorp ONE? Muthoot FinCorp ONE, is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance. Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortable navigation. Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers' trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals. In our quest to build teams across diversified domains, we recently acquired Paymatrix, an award-winning start-up founded in 2016. It has helped us venture into rent and rent-related payments and other vendor payments using credit cards. Currently, we are working on transforming Paymatrix into a Virtual POS platform. Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured. What can you expect? 🌐 Build the future, Today - Build for scale in an ever-expanding marketplace 🎁 Perks & other benefits - Wholesome well-being and personal satisfaction 👨🏻 💻 Work with the brightest minds in the industry - Premium colleges, great pedigree and amazing teams 🌟 Dynamic work environment: Stable yet exciting - Constant challenges that test the best in you 📈 Fast-paced growth - Wide exposure, and terrific mentors to accelerate professional growth Responsibilities: Team and performance Management Lead, motivate, and manage a team handling of approximately 12 agents for Affordable Housing and Micro Lap Drive team performance to meet or exceed monthly and quarterly loan disbursement and revenue targets Monitor individual and team productivity, focusing on quality of client interactions and loan conversion rates. Training and coaching Provide coaching, training, and performance feedback to team members to enhance skills and productivity. Well groomed on legal and Technical aspects of Property and able to coach the team on same Escalation handling Resolve escalated customer issues and ensure high levels of customer satisfaction Loan process management Oversee end-to-end loan processing activities ensuring timely and accurate loan approvals, documentation, and disbursal in compliance with company policies and regulatory guidelines. Implement and enforce risk management practices to minimize defaults and maintain portfolio quality. Collaboration Collaborate with credit, compliance, teams to ensure smooth loan lifecycle management. Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency. Data Management Analyze loan data and generate regular reports on team performance, portfolio health, and market trends for senior management. Key skills: Team leadership and people management Understanding of Legal and valuation of property Loan processing and credit evaluation Customer relationship Management Performance monitoring and reporting Risk and compliance management Problem-solving and decision-making Experience of 5+ yrs Experience in Loan against property Any Graduation is mandatory 🤩 Excited? So are we! Apply now to be a part of our incredible workforce!

Responsibilities : Team and performance Management Lead, motivate, and manage a team handling of approximately 12 agents for Affordable Housing and Micro Lap Drive team performance to meet or exceed monthly and quarterly loan disbursement and revenue targets Monitor individual and team productivity, focusing on quality of client interactions and loan conversion rates. Training and coaching Provide coaching, training, and performance feedback to team members to enhance skills and productivity. Well groomed on legal and Technical aspects of Property and able to coach the team on same Escalation handling Resolve escalated customer issues and ensure high levels of customer satisfaction Loan process management Oversee end-to-end loan processing activities ensuring timely and accurate loan approvals, documentation, and disbursal in compliance with company policies and regulatory guidelines. Implement and enforce risk management practices to minimize defaults and maintain portfolio quality. Collaboration Collaborate with credit, compliance, teams to ensure smooth loan lifecycle management. Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency. Data Management Analyze loan data and generate regular reports on team performance, portfolio health, and market trends for senior management. Key skills: Team leadership and people management Understanding of Legal and valuation of property Loan processing and credit evaluation Customer relationship Management Performance monitoring and reporting Risk and compliance management Problem-solving and decision-making Experience of 5+ yrs Experience in Loan against propert

Responsibilities : Lead, motivate, and manage a team handling of 12 agents for credit cards. Drive team performance to meet or exceed monthly and quarterly disbursement and revenue targets. Oversee end-to-end credit card processing activities ensuring timely and accurate approvals, documentation, and disbursal in compliance with company policies and regulatory guidelines. Monitor individual and team productivity, focusing on quality of client interactions and conversion rates. Implement and enforce risk management practices to minimize defaults and maintain portfolio quality. Provide coaching, training, and performance feedback to team members to enhance skills and productivity. Collaborate with credit, compliance, and collections teams to ensure smooth credit card lifecycle management. Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency. Resolve escalated customer issues and ensure high levels of customer satisfaction. Requirements: 5+ years of experience in credit cards 2 + years of Experience as Team lead for credit cards from digital distribution channels Team leadership and people management Loan processing and credit evaluation Customer relationship management Performance monitoring and reporting Product knowledge for various fi and lenders Problem-solving and decision-making

Role of Product Manager: As the Product Manager for MFL ONE, you are responsible for gathering detailed requirements and managing complete product lifecycle of Gold Loan product. You will own product roadmap, present business case to stakeholders, prioritize the product initiatives in the roadmap and collaborate closely with internal cross-functional teams and external stakeholders to ensure business delivery of launched products. Understand customer expectations, see the big picture when it comes to building sustainable solutions, set ambitious goals and drive the cross-functional team to ensure seamless product launch, scaling and go-to-market plan. One should have a strong execution focus to keep the engine moving while always seeking to build scalable systems to meet our long-term goals. You will be building MFOs core building blocks that will power Gold Loan from Home Journey, Repayment, Renewal and top-up of Gold loans in Consumer app as well as separate Field Executive App, Website and be the cornerstone for driving all customer experience touchpoints related to Gold Loan. Key Responsibilities: New product development Develop wireframes, PRDs and owning the assigned product roadmap and delivery Enhancing Gold Loan from Home module with multiple new features from regulatory and security perspective Collect regular feedback to refine products and drive product enhancements to meet business objectives Develop and maintain a prioritized product roadmap that aligns with business objectives. Benchmark market offerings to identify and develop differentiated features Work closely with 3rd parties to understand exact working of the system and product constructs to plan implementation Enable scaling of Gold Loan products:- Enhancing the gold loan lead collection via scalable solutions Enable business delivery of launched products such as Gold Loan Top-up and Repayments via continuous improvements Improve conversion in major product funnels of Gold Loan in the customer app Collect feedback and enhance the field executive app to drive higher productivity of field executives Stakeholder Engagement:- Collaborate with cross-functional teams, including engineering, design, marketing, customer support, compliance, legal and finance, to deliver high-quality products. Review the regulatory and compliance requirements ensuring adherence to industry standards as well as ensure all languages and processes used in Gold Loan product are in line with all regulatory requirements Provide clear requirements and feedback to ensure alignment with product goals and usability standards. Partner with the marketing team to craft effective go-to-market strategies and campaigns. Work with the mobile, web and design team to ensure a consistent user experience across platform. Business Case Development:- Prepare comprehensive business cases, including cost-benefit analyses, to support product development and launch decisions. Provide competitive analysis basis market research to identify trends, customer needs, and potential revenue streams. Perform problem statement validation, pre and post launch impact analysis and conduct user research Brand Guidelines and Visual Consistency:- Check designs adhere to brand guidelines while contributing to their evolution as needed. Maintain a consistent look and feel across all user interfaces. Product Operations:- Work with support, finance and external partner teams to ensure smooth BAU operations ( financial recon, system upgrades etc.) Ensure on time resolution of customer tickets and queries You will be a good fit for this role if: Prior experience in building products in the fintech space, with a focus on consumer-facing applications (B2C) Deep empathy for understanding consumer needs and pain points Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights. Well-versed with current technology trends, platform related technologies and API Adept in platform thinking, showcasing the ability to develop intricate platform products which can scale for millions. Basic understanding of secured loans, payment schedules, industry regulations,LOS, LMS, lending policies, industry regulations Business acumen and experience in building business cases for senior stakeholders, coupled with excellent communication and presentation skills Excellent collaboration skills to work effectively with design, marketing, engineering, legal, risk, compliance teams as well as external stakeholders Required Qualification: Bachelors degree in computer science & engineering, or other technology-related field. An MBA from a tier-1 institute is preferred though not mandatory 3+ years of experience in NBFC/ Fintech product management, with specific focus on lending product & ops (Secured Lending such as Gold Loan preferable) Hands-on experience in managing digital platforms and system migrations. Familiarity with lending policies, industry regulations and compliance requirements

Strong and demonstrated expertise in back-end technologies, particularly in Java and Java frameworks such as Spring Boot . Solid understanding on data structures, algorithms , and API design . Working knowledge of modern infrastructure and messaging technologies, including Apache Kafka , Docker , containerization , and orchestration tools like Kubernetes .