Role : Team Lead- Loan Marketplace-Personal Loan What is Muthoot FinCorp ONE? Muthoot FinCorp ONE, is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance. Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortable navigation. Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers' trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals. In our quest to build teams across diversified domains, we recently acquired Paymatrix, an award-winning start-up founded in 2016. It has helped us venture into rent and rent-related payments and other vendor payments using credit cards. Currently, we are working on transforming Paymatrix into a Virtual POS platform. Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured. What can you expect? 🌐 Build the future, Today - Build for scale in an ever-expanding marketplace 🎁 Perks & other benefits - Wholesome well-being and personal satisfaction 👨🏻‍💻 Work with the brightest minds in the industry - Premium colleges, great pedigree and amazing teams 🌟 Dynamic work environment: Stable yet exciting - Constant challenges that test the best in you 📈 Fast-paced growth - Wide exposure, and terrific mentors to accelerate professional growth Responsibilities: Lead, motivate, and manage a team handling of 12 agents across salaried personal loans and small ticket business loans. Drive team performance to meet or exceed monthly and quarterly loan disbursement and revenue targets. Oversee end-to-end loan processing activities ensuring timely and accurate loan approvals, documentation, and disbursal in compliance with company policies and regulatory guidelines. Monitor individual and team productivity, focusing on quality of client interactions and loan conversion rates. Implement and enforce risk management practices to minimize defaults and maintain portfolio quality. Provide coaching, training, and performance feedback to team members to enhance skills and productivity. Collaborate with credit, compliance, and collections teams to ensure smooth loan lifecycle management. Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency. Analyze loan data and generate regular reports on team performance, portfolio health, and market trends for senior management. Resolve escalated customer issues and ensure high levels of customer satisfaction. Requirements: Experience in salaried personal Loan Team leadership and people management Loan processing and credit evaluation Customer relationship management Performance monitoring and reporting Risk and compliance management Problem-solving and decision-making 🤩 Excited? So are we! Apply now to be a part of our incredible workforce! Show more Show less

Roles and responsibilities: Need to work with Engineering team to resolve problems. To liaise with product developers to handle escalations. Resolving support Incidents, coming from various channels, in a timely and efficient manner. Investigating the issues conducting a root cause analysis to come up with corrective action, preventive action. Supporting product team in new features, user challenges. Interfacing with customers and vendors whenever required. What are we looking for? To have strong customer focus, proficient in SQL, Database, Excel. To have work experience in support for Cloud web-based application & Android application. To have a sharp troubleshooter's mind & to express problems, causes, diagnosis and solutions in a clear concise manner. To have excellent spoken and written communication skills. Good to have work experience in Fintech / NBFC / IT / E- Commerce / lending / banking domain

About the Role: We are seeking a proactive and customer-focused individual to join our team as a Customer Support Executive. In this role, you will be the first point of contact for our users, assisting them with queries, troubleshooting issues, and ensuring a seamless customer experience across all our products Responsibilities : Respond promptly to customer inquiries via chat, email, and phone. Resolve product issues by clarifying the customer's complaint, identifying the cause, and offering appropriate solutions. Maintain deep knowledge of the companys products and provide accurate guidance. Escalate complex or unresolved issues to relevant departments and follow up to ensure resolution. Document customer interactions, feedback, and recurring issues to help improve product quality. Collaborate with the product and operations teams to improve user feedback What do you need to succeed? Experience- 2-3 yrs overall experience in customer support The individual should have completed graduation. Experience/knowledge in Banking and NBFC product is a plus. Have strong verbal and written communication skills. Strong attention to detail Key skills : Communication – both written and verbal Fluency in English, Hindi. Fluency in Malayalam, Tamil is a plus Lending or finance knowledge Having a good knowledge of MS Office (Word, Excel and PPT). Knowledge of Sales Force CRM, Freshdesk ticketing, Sales Force is an added advantage

Responsibilities : Team Leadership and Management, Lead, supervise, and motivate the tele calling team to achieve operational and sales targets. Recruit, train, and mentor tele calling agents to enhance performance and maintain high-quality customer interactions Monitor daily team operations, provide feedback, and implement coaching to improve productivity and customer experience Target Achievement and Performance Monitoring Set clear MoM targets for tele calling campaigns related to CC, PL, and business loans. Track and analyse key performance indicators (KPIs) such as call volumes, conversion rates, collection targets, and customer satisfaction. Develop and implement strategies to meet or exceed sales and operational goal Stakeholder Managemen t Maintain regular communication and collaboration with internal stakeholders such as sales, marketing, finance, and product teams to align operational efforts with business objectives. Manage relationships with external partners or vendors Conduct operational review meetings and report performance metrics to senior management Process Improvement and Compliance Develop and implement operational processes and best practices to optimize tele calling efficiency and effectiveness. Ensure compliance with company policies, regulatory requirements, and quality standards. Reporting and Analysis Prepare and present detailed reports on team performance, sales achievements, and operational challenges. Use data analytics to identify trends, areas for improvement, and opportunities for growth. Collaborate with senior management to refine strategies based on insights Customer Experience and Quality Assurance Ensure the tele calling team delivers a positive customer experience aligned with company values. Implement quality assurance measures to maintain high service standards. Address escalated customer issues and ensure timely resolution Requirements: 5+ years of Exp as Team lead for CC, PL, BL preferred from digital distribution channels Team leadership and people management Loan processing and credit evaluation Customer relationship management Performance monitoring and reporting Product knowledge for various fi and lenders Problem-solving and decision-making

Responsibilities: Lead, motivate, and manage a team handling of 12 agents for credit cards Drive team performance to meet or exceed monthly revenue targets. Monitor individual and team productivity, focusing on quality of client interactions Implement and enforce risk management practices to minimize defaults and maintain portfolio quality. Provide coaching, training, and performance feedback to team members to enhance skills and productivity. Collaborate with credit, compliance, and collections teams to ensure smooth loan lifecycle management. Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency. Resolve escalated customer issues and ensure high levels of customer satisfaction. Requirements: 4 + years of Exp as Team lead for credit cards from digital distribution channels Team leadership and people management Loan processing and credit evaluation Customer relationship management Performance monitoring and reporting Product knowledge for various fi and lenders Problem-solving and decision-making

Responsibilities: Lead, motivate, and manage a team handling of 12 agents across LAP, Home Loan and Two wheeler loans. Drive team performance to meet or exceed monthly and quarterly loan disbursement and revenue targets. Oversee end-to-end loan processing activities ensuring timely and accurate loan approvals, documentation, and disbursal in compliance with company policies and regulatory guidelines. Monitor individual and team productivity, focusing on quality of client interactions and loan conversion rates. Implement and enforce risk management practices to minimize defaults and maintain portfolio quality. Provide coaching, training, and performance feedback to team members to enhance skills and productivity. Collaborate with credit, compliance, and collections teams to ensure smooth loan lifecycle management. Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency. Resolve escalated customer issues and ensure high levels of customer satisfaction. Requirements: 4 + years of Exp as Team lead for LAP, HL, TWL preferred from digital distribution channels Team leadership and people management Loan processing and credit evaluation Customer relationship management Performance monitoring and reporting Product knowledge for various fi and lenders Problem-solving and decision-making

Role of Senior Software Engineer (iOS Developer): You will be working with the world class engineering team in designing and developing high quality modern mobile applications in Fin-tech. Your contribution to the iOS development team will have a direct impact of touching millions of users. What are we looking for? We are looking for an experienced iOS developer to join our technology team. Excellent software design, programming skills, and a passion for developing scalable applications or improving existing ones. Experience of 2 to 4 Years in iOS app development A deep familiarity with Swift and Cocoa Touch Working knowledge on the general mobile landscape, architectures, trends, and emerging technologies Understanding of security practices in mobile development. Solid understanding of mobile development life cycle. Experience in Unit testing. Must have Work Experience in working with remote data via REST and JSON Must have Work experience in the architecture patterns like CLEAN, and MVVM with Solid Principles Experience in Swift-UI (Mandatory) . Must have Work Experience in integrating 3rd party SDKs. Must have Work Experience in payment integrations using SDKs. Must have Work Experience in writing clean, organised and optimised code. Must have Professional attitude to accept & work on their mistakes in product deliveries or estimations of deliveries. Must have the ability to own the product flows and deliver the best to make the app lag proof, crash proof, bug proof. Must have Experience with Threading, and performance tuning. Proficient understanding of code versioning tools Git Proficient understanding of GCD, Operations, App lifecycle, Property wrappers. Good to have (not mandatory) Previous startup experience would be a huge plus Previous exposure to the Fintech industry would be nice Have published at least one large scale iOS app Responsibilities : Design, build, and maintain high performance, reusable, and reliable code. Develop advanced applications from scratch for the iOS platform Collaborate with cross-functional teams to dene, design, and ship new features Work with outside data sources and APIs Write unit-test code for robustness, including edge cases, usability, and general reliability Work on bug xing and improving application performance Continuously discover, evaluate, and implement new technologies to maximize development eciency