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Team Lead - Credit Cards

4 - 6 years

4 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Responsibilities:

  • Lead, motivate, and manage a team handling of 12 agents for credit cards
  • Drive team performance to meet or exceed monthly revenue targets.
  • Monitor individual and team productivity, focusing on quality of client interactions
  • Implement and enforce risk management practices to minimize defaults and maintain portfolio quality.
  • Provide coaching, training, and performance feedback to team members to enhance skills and productivity.
  • Collaborate with credit, compliance, and collections teams to ensure smooth loan lifecycle management.
  • Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency.
  • Resolve escalated customer issues and ensure high levels of customer satisfaction.

Requirements:

  • 4 + years of Exp as Team lead for credit cards from digital distribution channels
  • Team leadership and people management
  • Loan processing and credit evaluation
  • Customer relationship management
  • Performance monitoring and reporting
  • Product knowledge for various fi and lenders
  • Problem-solving and decision-making

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Muthoot FinCorp ONE
Muthoot FinCorp ONE

Finance

Delhi

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