Team Lead - Credit Cards

Muthoot FinCorp ONE

4 - 6 years

4 - 5 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Team Handling Credit Cards Target Achievement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Lead, motivate, and manage a team handling of 12 agents for credit cards
Drive team performance to meet or exceed monthly revenue targets.
Monitor individual and team productivity, focusing on quality of client interactions
Implement and enforce risk management practices to minimize defaults and maintain portfolio quality.
Provide coaching, training, and performance feedback to team members to enhance skills and productivity.
Collaborate with credit, compliance, and collections teams to ensure smooth loan lifecycle management.
Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency.
Resolve escalated customer issues and ensure high levels of customer satisfaction.

Requirements:

4 + years of Exp as Team lead for credit cards from digital distribution channels
Team leadership and people management
Loan processing and credit evaluation
Customer relationship management
Performance monitoring and reporting
Product knowledge for various fi and lenders
Problem-solving and decision-making

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INR 4 - 5 Lacs

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