Solution Engineer

Muthoot FinCorp ONE

2 - 4 years

4 - 6 Lacs

Bengaluru

Posted:3 months ago| Platform:

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Skills Required

Java Application Support SQL Unix App Support Cloud Support Java Support Troubleshooting Java Production Support Linux Product Support Technical Support Production Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and responsibilities:

Need to work with Engineering team to resolve problems.
To liaise with product developers to handle escalations.
Resolving support Incidents, coming from various channels, in a timely and efficient manner.
Investigating the issues conducting a root cause analysis to come up with corrective action, preventive action.
Supporting product team in new features, user challenges. Interfacing with customers and vendors whenever required.

What are we looking for?

To have strong customer focus, proficient in SQL, Database, Excel.
To have work experience in support for Cloud web-based application & Android application.
To have a sharp troubleshooter's mind & to express problems, causes, diagnosis and solutions in a clear concise manner.
To have excellent spoken and written communication skills.
Good to have work experience in Fintech / NBFC / IT / E- Commerce / lending / banking domain

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