256 Cloud Support Jobs

About The Role Skill required: Tech for Operations - Tech Solution Architecture Designation: SW/App/Cloud Tech Support Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationRepresent individuals who interpret, analyze and translate client requirements into cost-effective, reliable, predictable and deliverable solutions, tied to standard Technology offerings. What are we looking for? "Technical Skills: Strong understanding of technology trends and best practices. Has a understanding of process automation tools and techniques. Experience working on various cloud technologies and platforms like Salesforce, SAP, ServiceNow and other ERPs/CRMsExperience with data analytics tools and techniques. Soft Skills: Excellent communication, interpersonal, and presentation skills. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Ability to manage multiple tasks and priorities. Strong organizational and time management skills. ""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "This role is responsible for ensuring that Business Process Outsourcing (BPO) teams have the necessary technology skills, tools, and processes to effectively perform their tasks and achieve business goals. This includes identifying technology enablement needs, developing and delivering training programs, providing technical support, and implementing new technologies to improve efficiency and effectiveness. Key Responsibilities:Technology Needs Assessment:Identify technology gaps and opportunities within BPO processes. Collaborate with BPO teams and stakeholders to understand their technology needs and challenges. Conduct regular technology audits and assessments to identify areas for improvement. Technology Enablement Planning and Implementation:Develop and implement technology enablement plans and strategies to address identified needs. Design and deliver training programs to equip BPO teams with the necessary technology skills. Provide technical support and guidance to BPO teams on the use of new technologies. Identify and implement new technologies to improve BPO processes and efficiency. Process Automation and Optimization:Identify opportunities for automating repetitive tasks and processes. Work with technology and transformation teams to implement solutions for process automation. Monitor and optimize BPO processes to ensure efficiency and effectiveness. Data Analytics and Reporting:Support the use of data analytics tools and techniques within BPO processes. Develop and implement data reporting and dashboards to track key performance indicators (KPIs). Analyze data to identify trends and opportunities for improvement. Collaboration and Communication:Collaborate with BPO teams, IT departments, and other stakeholders to ensure effective technology enablement. Communicate technology updates and best practices to BPO teams. Maintain clear and consistent communication with all stakeholders. Continuous Improvement:Stay up-to-date with the latest technology trends and best practices. Continuously seek ways to improve technology enablement programs and processes. Propose and implement improvements based on feedback and data analysis. " Qualification Any Graduation

Req ID: 326880 We are currently seeking a OS and Cloud Engineer to join our team in Bangalore, Karntaka (IN-KA), India (IN). Preferred Experience: Knowledge of Windows 2003/2008/2012/2016/2019/2022 Servers (Must Have), Server installation, configuration, Active Directory Management (OU/GPO/Forest and domain config and etc), Hyper-V / Vmware - Deployment and management of hyper V VMs, Disk Administration: Shrink Partitions & Share Drives, Disk Quotas, DFS, Patch management, Troubleshooting skills in OS & Hyper-V related. Hand-on knowledge of various RAID technologies (RAID 0+1, RAID 1, RAID 5, etc.), Knowledge of Clustering (geo cluster, multimode passive/active). Working Knowledge of File and Print servers, Knowledge on server management tools, Log monitoring/maintenance, and Solid understanding of cloud computing, networking, and storage principles with a focus on AWS. Azure experience is a plus. Cloud administration, OS/server administration, patching, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. Powershell, scripting, and automation experience is a plus. Fundamental understanding of emerging technologies, including Containers and PaaS solutions Able to work on On-Call rotations Able to work independently in a project scenario and do POCs. Experience handling P1/P2 calls and escalations Able to write quality KB articles, Problem Management articles, and SOPs/Run-books Passion for delivering timely and outstanding customer service Able to Help L1 staff in support Great written and oral communication skills with internal and external customers Basic Qualifications: 7+ years of overall operational experience 3+ years of AWS/Azure experience 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model 2+ years scripting Preferred Certifications: AWS SysOps Administrator/Developer/Solutions Architect Associate Certifications Azure Administrator Associate/Solution Architect Certifications Four Year BS/BA in Information Technology degree or equivalent experience

Preferred Experience: Solid understanding of cloud computing, networking, and storage principleswith focus on Azure. Should have strong delivery knowledge and experience around cloud adoption and workload management in public cloud (IaaS and PaaS platforms) Willing to work on multiple cloud platforms. Understanding of the customer strategy, business, technical, security and compliance requirements. Expertise in Cloud Infrastructure Networking, Security, IAM, Data Security and leveraging the right solutions in these areas is required. Solid scripting and automation experience (DevOps & scripting). Implementation experience on Infrastructure as Code (IaC) using tools like ARM templates and/or Terraform. Good experience on emerging technologies, including Container bases orchestration, AKS, AI services etc., Innovative self-starter, willing to learn, test, implement new technologies on existing and new public cloud providers. Collaborate with different teams Data Engineering, Data Analytics, InfoSec, Network/firewall, etc. Clear understanding of automation. Define requirements and evaluate existing architectures, Various technical solutions, products, Partners against our technical requirements technical, NFR such as operational resilience, scalability, reliability, performance. Regular interactions with senior management or executive levels on matters concerning several functional areas and/or customers are also part of the job Assist with the design and implementation of best governance practices for design, security, development, usability, cost optimization / control. Knowledge of best practices and market trends pertaining to Cloud and overall industry to provide thought leadership (seminars, whitepapers etc.,) and mentor team to build necessary competency Collaborating in the creation work/design documents with team assistance. Able to work independently in a project scenario and do POCs. Should be able to manage & mentor the junior team members from L2 / L1. Able to work on On-Call rotations. Experience handling P1/P2 calls and escalations Able to write quality KB articles, Problem Management articles, and SOPs/Runbooks. Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Basic Qualifications: At least 9+ years of overall operational experience. 6+years of Azure experience 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model 2+ yearsDevOps/scripting/APIs experience Preferred Certifications: Azure Administrator Associate/Solution Architect Certifications. Microsoft DevOps / Terraform certifications is an added advantage. AWS SysOps Administrator/Developer/Solutions Architect Associate Certifications Four Years degree on Information Technology degree or equivalent experience

Preferred Experience: As an L1 cloud engineer, should have good understanding of cloud platform, networking, and storage principleswith focus on Azure. Cloud administration, maintenance, and troubleshooting experience. Monitor cloud and infrastructure services to ensure uninterrupted operations. Monitor and manage support tickets during assigned shifts, ensuring timely and accurate resolution of issues. Respond to alerts and incidents, escalating to higher-level support as necessary. Able to provide shift hours support at L1 level Experience in updating KB articles and SOPs. Request additional information from clients, when necessary, to accurately diagnose and resolve issues. Acknowledge and analyse client emails to identify and understand issues. Provide clear guidance and relevant information to resolve first-level issues. Escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution. Well experienced in handling incident, service requests, change requests. Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Basic Qualifications: 2+ years of overall operational experience 2+years of Azure/AWS experience 2+ years of experience working in a diverse cloud support environment in a 24*7 production support model Preferred Certifications: Azure Fundamentals AWS Cloud Practitioner Four Year BS/BA in Information Technology degree or equivalent experience

Job Title: Cloud Support Administrator / Engineer Job Summary: We are seeking an experienced Cloud Administrator to join our team. The successful candidate will be responsible for the administration, maintenance, and troubleshooting of cloud infrastructure. Key Responsibilities: Administer and maintain cloud infrastructure, including deployment, configuration, and troubleshooting. Ensure high availability and performance of virtualized environments, including monitoring and optimizing resource utilization. • Configure and manage network and storage resources, including VLANs, IP addresses, and storage volumes. Troubleshoot and resolve technical issues, including performance problems, errors, and system crashes. Develop and maintain documentation of infrastructure, including configuration, troubleshooting, and best practices. Experience: 5-6 years of experience with strong knowledge of virtualization technologies. Skill / Pre-requisites: Strong understanding of virtualization platforms like VMware, KVM and Cloud Stack. Experience with Linux operating systems, including Ubuntu, CentOS, and RHEL. Strong understanding of networking concepts, including TCP/IP, DNS, and DHCP. Experience with storage technologies, including SAN, NAS, and object storage. Excellent communication and collaboration skills. Ability to work in a fast-paced and dynamic environment. Must be willing to work in shifts (including nights, weekends, and holidays). Education : • bachelor's degree in computer science or graduation or equivalent. Certifications if any: RHEL VMware Certified Professional (VCP) Other Interested candidates can share their updated resume on sadhatrao@yotta.com / abhalekar@yotta.com Regards, YOTTA

Level - L2+L3 Install and Configure vCenter Server/ESXI/VMs Manage ODBC Connection to the vCenter Server Install and Configure vSphere Client/vsphere web client Licensing vCenter Architecting vCenter and ESXi Mitigating vulnerabilities on ESXi and vCenter Manage and Update Fabric Interconnects Creating and Maintaining Pools (UUID, WWPN, WWNN, MAC Address, Server) Creating and Maintaining Server Service Profile Managing KVM access to the Blade Responsible for converged infrastructure related issues, provisioning, new deployment support/Planning, and expansion of resources. Responsibility to maximize the uptime and performance characteristics for SAN infrastructure and converged platforms. Handling the issues escalated by L2 Team and client escalation to make sure the closure ASAP. Analyzes the results of storage/RecoverPonit/UCS/vCentre monitoring and recommends changes to improve performance, security and utilization. Plans and recommends infrastructure modifications or additional equipment to increase system capacities Troubleshooting to maintain high levels of system uptime and performance. Coordinate with OEM to replace the HW/advance troubleshoot/code upgrade etc. Day to day operation activities, BMC ticket closure within SLA, Coordination & work with multiple teams stack holders to solve the issue. Planning to perform the required changes and raise the RFC accordingly. Tools and Technology Vmware, ESXi, vCenter Blade Server and Fiber interconnect Virtual machine networking Nutanix AHV Certification Vmware certified Professional Vmware certified Architect Vmware certified Expert

Level - L2+L3 Install and Configure vCenter Server/ESXI/VMs Manage ODBC Connection to the vCenter Server Install and Configure vSphere Client/vsphere web client Licensing vCenter Architecting vCenter and ESXi Mitigating vulnerabilities on ESXi and vCenter Manage and Update Fabric Interconnects Creating and Maintaining Pools (UUID, WWPN, WWNN, MAC Address, Server) Creating and Maintaining Server Service Profile Managing KVM access to the Blade Responsible for converged infrastructure related issues, provisioning, new deployment support/Planning, and expansion of resources. Responsibility to maximize the uptime and performance characteristics for SAN infrastructure and converged platforms. Handling the issues escalated by L2 Team and client escalation to make sure the closure ASAP. Analyzes the results of storage/RecoverPonit/UCS/vCentre monitoring and recommends changes to improve performance, security and utilization. Plans and recommends infrastructure modifications or additional equipment to increase system capacities Troubleshooting to maintain high levels of system uptime and performance. Coordinate with OEM to replace the HW/advance troubleshoot/code upgrade etc. Day to day operation activities, BMC ticket closure within SLA, Coordination & work with multiple teams stack holders to solve the issue. Planning to perform the required changes and raise the RFC accordingly. Tools and Technology Vmware, ESXi, vCenter Blade Server and Fiber interconnect Virtual machine networking Nutanix AHV Certification Vmware certified Professional Vmware certified Architect Vmware certified Expert

Level - L2+L3 Install and Configure vCenter Server/ESXI/VMs Manage ODBC Connection to the vCenter Server Install and Configure vSphere Client/vsphere web client Licensing vCenter Architecting vCenter and ESXi Mitigating vulnerabilities on ESXi and vCenter Manage and Update Fabric Interconnects Creating and Maintaining Pools (UUID, WWPN, WWNN, MAC Address, Server) Creating and Maintaining Server Service Profile Managing KVM access to the Blade Responsible for converged infrastructure related issues, provisioning, new deployment support/Planning, and expansion of resources. Responsibility to maximize the uptime and performance characteristics for SAN infrastructure and converged platforms. Handling the issues escalated by L2 Team and client escalation to make sure the closure ASAP. Analyzes the results of storage/RecoverPonit/UCS/vCentre monitoring and recommends changes to improve performance, security and utilization. Plans and recommends infrastructure modifications or additional equipment to increase system capacities Troubleshooting to maintain high levels of system uptime and performance. Coordinate with OEM to replace the HW/advance troubleshoot/code upgrade etc. Day to day operation activities, BMC ticket closure within SLA, Coordination & work with multiple teams stack holders to solve the issue. Planning to perform the required changes and raise the RFC accordingly. Tools and Technology Vmware, ESXi, vCenter Blade Server and Fiber interconnect Virtual machine networking Nutanix AHV Certification Vmware certified Professional Vmware certified Architect Vmware certified Expert

Level - L2+L3 Install and Configure vCenter Server/ESXI/VMs Manage ODBC Connection to the vCenter Server Install and Configure vSphere Client/vsphere web client Licensing vCenter Architecting vCenter and ESXi Mitigating vulnerabilities on ESXi and vCenter Manage and Update Fabric Interconnects Creating and Maintaining Pools (UUID, WWPN, WWNN, MAC Address, Server) Creating and Maintaining Server Service Profile Managing KVM access to the Blade Responsible for converged infrastructure related issues, provisioning, new deployment support/Planning, and expansion of resources. Responsibility to maximize the uptime and performance characteristics for SAN infrastructure and converged platforms. Handling the issues escalated by L2 Team and client escalation to make sure the closure ASAP. Analyzes the results of storage/RecoverPonit/UCS/vCentre monitoring and recommends changes to improve performance, security and utilization. Plans and recommends infrastructure modifications or additional equipment to increase system capacities Troubleshooting to maintain high levels of system uptime and performance. Coordinate with OEM to replace the HW/advance troubleshoot/code upgrade etc. Day to day operation activities, BMC ticket closure within SLA, Coordination & work with multiple teams stack holders to solve the issue. Planning to perform the required changes and raise the RFC accordingly. Tools and Technology Vmware, ESXi, vCenter Blade Server and Fiber interconnect Virtual machine networking Nutanix AHV Certification Vmware certified Professional Vmware certified Architect Vmware certified Expert

Level - L2+L3 Install and Configure vCenter Server/ESXI/VMs Manage ODBC Connection to the vCenter Server Install and Configure vSphere Client/vsphere web client Licensing vCenter Architecting vCenter and ESXi Mitigating vulnerabilities on ESXi and vCenter Manage and Update Fabric Interconnects Creating and Maintaining Pools (UUID, WWPN, WWNN, MAC Address, Server) Creating and Maintaining Server Service Profile Managing KVM access to the Blade Responsible for converged infrastructure related issues, provisioning, new deployment support/Planning, and expansion of resources. Responsibility to maximize the uptime and performance characteristics for SAN infrastructure and converged platforms. Handling the issues escalated by L2 Team and client escalation to make sure the closure ASAP. Analyzes the results of storage/RecoverPonit/UCS/vCentre monitoring and recommends changes to improve performance, security and utilization. Plans and recommends infrastructure modifications or additional equipment to increase system capacities Troubleshooting to maintain high levels of system uptime and performance. Coordinate with OEM to replace the HW/advance troubleshoot/code upgrade etc. Day to day operation activities, BMC ticket closure within SLA, Coordination & work with multiple teams stack holders to solve the issue. Planning to perform the required changes and raise the RFC accordingly. Tools and Technology Vmware, ESXi, vCenter Blade Server and Fiber interconnect Virtual machine networking Nutanix AHV Certification Vmware certified Professional Vmware certified Architect Vmware certified Expert

As a Principal Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 8+ years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation. Preferred Qualifications: Knowledge of Oracle Database and Exadata.

As a Seniorl Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 4 + years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation.

As a Seniorl Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 4 + years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation.

As a Seniorl Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 4 + years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation.

As a Principal Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 8+ years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation.

As a Seniorl Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 4 + years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation.

As a Principal Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 8+ years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation. Princial Cloud Support Engineer - OCI Multicloud Support

As a Cloud Support Engineer, you will be the technical interface to customers, for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Responsible for our production infrastructure, including the servers and services which support our growing client base as well as designing and implementing highly scalable environments. This engineer works with other teams in the organization and provides infrastructure solutions to the customers. Understands client systems and applications, networking, infrastructure, data centres, web tools and technologies, databases and Cloud, Big Data, Enterprise Resource Planning (ERP), and more. Perform deep drill down analysis into performance bottlenecks and provide necessary fixes. Bring in new ideas, change, evolve, improve, and simplify the production infrastructure. Work closely with our development and research teams and provide customer friendly solutions and support. Responsible for working on the design, development, and/or deployment of enterprise supporting systems. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years of experience with Core products or five years of experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle). Working knowledge of software development tools, methodologies, and programming languages. Experience working with external or internal customers to implement large scale solutions, business process architecture, application system design, and implementation. Design and implementation of Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) solutions using a variety of cloud platform services. Highly technical and analytical, possessing significant implementation and operations experience. Identifies solutions in experience of application or server architecture and networking. Location & Schedule * The position is based in Bangalore-India. * You are entitled to work on shifts with weekends other than Saturday and Sunday. You should be willing to support on national holidays and public holidays. And most importantly should be open to any Shift. * This is a full-time, permanent position. Job Requirements Bachelors degree, in Computer Science, MIS or related field 4+ years experience in Infrastructure or related field Customer obsession, passion for delighting customers Strong understanding of cloud concepts and troubleshooting skills Experience in cloud support, NOC or similar is preferred Proven ability to quickly learn new technical domains and train others Great verbal and written communication skills Preferred Technical Qualifications Cloud(any cloud) Associate/Professional Certification(s). In-depth understanding on IaaS Concepts: Compute and Networking. Familiarity with Industry compliance and security standards including HIPAA Responsibilities As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration, or problem replication. Job Responsibilities: Have a data-driven mindset. Enable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalation. Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction. Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability. Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations. Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident lifecycle. Focus on support/incidents & issues. Document key learning and other relevant details as part of the support you provide. Continually improve skills through work experience and training(s)

As a Senior Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 4 + years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation. Responsibilities As a Seniorl Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 4 + years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation.

As a Principal Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 8+ years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation. Responsibilities As a Principal Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 8+ years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation.

Overview The Oracle Cloud Infrastructure team is developed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it an elite engineering center with the laser focus on excellence. Oracles extensive customer base is looking for rock solid cloud solutions that provide the same reliability and effectiveness that they have come to expect from Oracle. As a trusted Enterprise vendor, Oracle provides highly cost-effective compute, storage, & PaaS Cloud solutions to its customer base. We are specifically looking for TechnicalEngineer(s)to join our group, who are customer-focused with technical support experience to build a world-first and best in class customer experience. You will be responsible for post-sales support; assisting customers to solve and resolve issues they face while using our Cloud services.You will take an active role in the definition and evolution of standard practices and procedures.Work is non-routine and very complex, involving the application of advanced technical/business skills in Network management and troubleshooting Experience Interpersonal: Good written and verbal English communication skillsEffectively communicate with people on both a technical and non-technical levelAbility to work with a global, remote workforceSelf-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service providedA focus on customer service / satisfaction. Technical: Bachelors degree, in Computer Science, MIS or related field2+ years experience in Infrastructure or related fieldExperience supporting network and network security technologies, including:Protocols such as BGP/OSPF/IS-IS, TCP, IPv4, IPv6, VxLAN, DNS, DHCP, MPLS, SSLSDWANRouters and switches such as Cisco Nexus, Juniper MX, and AristaFirewalls such as Fortinet, Juniper, and Palo AltoLoad balancers such as F5In-depth knowledge of routing and switchingExperience performing regular capacity management functions for network and security componentsDemonstrated ability to quickly troubleshoot network and network security problems to root cause, to restore service and to identify long term corrective and preventative actionsWork jointly with automation and monitoring teams to develop service-based monitoring metrics for security and routing functions Preferred Skills CCNA / CCNP Security OR Fortinet Network Security Expert (NSE) or equivalentTechnical understanding and practical application of network protocols and technology VPN IPSEC and SSLFirewalls and load balancers, security policy managementNetwork / Security monitoring tools such as: SNMP, MTRG, Prometheus and Grafana etc.Technical understanding and practical application of security supportTechnical understanding and practical application of DevOps Continuous Integration / Continuous Delivery & Deployment ToolsNetwork as Code strategyFamiliarity of IaaS/PaaS/SaaS infrastructure/environmentsIntegration technologies (APIs)Scripting experience in Ansible, Python, others

We are currently seeking a SQL Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Grade - 8 - SQL At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience" Ideal candidate has been supporting traditional server based relational databases (SQL Server and Postgresql) for over 7+ years out of which last 3+ years in public cloud environments (GCP and Azure) 5+ years of database experience in SQL Server 2008/2012/above versions 2+ years of database experience in postgresql all versions as secondary skill Knowledge of MySQL, Azure SQL,MI instances , GCP instances is a plus Strong planning, deployment, maintenance and troubleshooting experience in high-availability database environments (Always-On, Clustering, Mirroring, etc.). Expert in setting up health-checks and troubleshooting of SQL backups, restores and recovery models Able to work on On-Call rotations and provide 24*7 shift hours support at L2/L3 level Able to work independently in a project scenario and do POCs Experience in updating KB articles, Problem Management articles, and SOPs/runbooks Experience in google instances (SQL, Mysql,Postgresql) Experience incapacity planning, DR setup, project work (New environment setup) (SQL, Mysql,Postgresql) Passion for delivering timely and outstanding customer service Ability to work independently, with little or no direct supervision. Great written and oral communication skills with internal and external customers Strong ITIL foundation, Continual Service Improvement and Total Quality Management experiences Report weekly to management about abnormalities and critical issues; provide root cause analysis and recommendations; work with infrastructure team, application team and/or other teams for problem resolutions, following the escalation path if needed. Basic Qualifications - 7+ years of overall operational experience 3+ years of Azure/GCP experience as a cloud DBA (SQL and Postgresql) 3+ years of experience working in diverse cloud support database environments in a 24*7 production support model Experience with SSIS, SSRS, T-SQL Experience with python / powershell scripting - preferred Secondary skill in Oracle/MySQL/ PostgreSQL - preferred Ability to work independently, with little or no direct supervision. Ability to work in a rapidly changing environment Ability to multi-task and context-switch effectively between different activities and teams Preferred CertificationsAzure fundamentals certification (AZ-900) - REQUIREDAzure Database Certification (DP-300) - preferredAWS Certified Database Specialty - preferredMCTS, MCITP, OCP certifications a plusGoogle Cloud Engineer - REQUIRED B.Tech/BE/MCA in Information Technology degree or equivalent experience.

We are currently seeking a Digital Engineering Sr. Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Preferred Experience" Ideal candidate has been supporting traditional server based relational databases (SQL Server and Postgresql) for over 5+ years out of which last 3+ years in public cloud environments (GCP and Azure) 5+ years of database experience in SQL Server 2008/2012/above versions 2+ years of database experience in postgresql all versions as secondary skill Knowledge of MySQL, Azure SQL,MI instances , GCP instances is a plus Strong planning, deployment, maintenance and troubleshooting experience in high-availability database environments (Always-On, Clustering, Mirroring, etc.). Expert in setting up health-checks and troubleshooting of SQL backups, restores and recovery models Able to work on On-Call rotations and provide 24*7 shift hours support at L2/L3 level Able to work independently in a project scenario and do POCs Experience in updating KB articles, Problem Management articles, and SOPs/runbooks Experience in google instances (SQL, Mysql,Postgresql) Experience incapacity planning, DR setup, project work (New environment setup) (SQL, Mysql,Postgresql) Passion for delivering timely and outstanding customer service Ability to work independently, with little or no direct supervision. Great written and oral communication skills with internal and external customers Strong ITIL foundation, Continual Service Improvement and Total Quality Management experiences Report weekly to management about abnormalities and critical issues; provide root cause analysis and recommendations; work with infrastructure team, application team and/or other teams for problem resolutions, following the escalation path if needed." Basic Qualifications - 5+ years of overall operational experience 3+ years of Azure/GCP experience as a cloud DBA (SQL and Postgresql) 3+ years of experience working in diverse cloud support database environments in a 24*7 production support model Experience with SSIS, SSRS, T-SQL Experience with python / powershell scripting - preferred Secondary skill in MySQL/PostgreSQL - preferred Ability to work independently, with little or no direct supervision. Ability to work in a rapidly changing environment Ability to multi-task and context-switch effectively between different activities and teams Preferred Certifications - Azure fundamentals certification (AZ-900) - REQUIREDAzure Database Certification (DP-300) - preferredAWS Certified Database Specialty - preferredMCTS, MCITP, OCP certifications a plusGoogle Cloud Engineer - REQUIRED B.Tech/BE/MCA in Information Technology degree or equivalent experience.

We are currently seeking a Digital Engineering Networking Engineer Specialist to join our team in Bangalore, Karntaka (IN-KA), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience: As an L1 cloud engineer, should have good understanding of cloud platform, networking, and storage principleswith focus on Azure. Cloud administration, maintenance, and troubleshooting experience. Monitor cloud and infrastructure services to ensure uninterrupted operations. Monitor and manage support tickets during assigned shifts, ensuring timely and accurate resolution of issues. Respond to alerts and incidents, escalating to higher-level support as necessary. Able to provide shift hours support at L1 level Experience in updating KB articles and SOPs. Request additional information from clients, when necessary, to accurately diagnose and resolve issues. Acknowledge and analyse client emails to identify and understand issues. Provide clear guidance and relevant information to resolve first-level issues. Escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution. Well experienced in handling incident, service requests, change requests. Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Basic Qualifications: 2+ years of overall operational experience 2+years of Azure/AWS experience 2+ years of experience working in a diverse cloud support environment in a 24*7 production support model Preferred Certifications: Azure Fundamentals AWS Cloud Practitioner Four Year BS/BA in Information Technology degree or equivalent experience.

We are currently seeking a Cloud Engineer to join our team in Bangalore, Karntaka (IN-KA), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience: Solid understanding of cloud computing, networking, and storage principleswith focus on Azure. Should have strong delivery knowledge and experience around cloud adoption and workload management in public cloud (IaaS and PaaS platforms) Willing to work on multiple cloud platforms. Understanding of the customer strategy, business, technical, security and compliance requirements. Expertise in Cloud Infrastructure Networking, Security, IAM, Data Security and leveraging the right solutions in these areas is required. Solid scripting and automation experience (DevOps & scripting). Implementation experience on Infrastructure as Code (IaC) using tools like ARM templates and/or Terraform. Good experience on emerging technologies, including Container bases orchestration, AKS, AI services etc., Innovative self-starter, willing to learn, test, implement new technologies on existing and new public cloud providers. Collaborate with different teams Data Engineering, Data Analytics, InfoSec, Network/firewall, etc. Clear understanding of automation. Define requirements and evaluate existing architectures, Various technical solutions, products, Partners against our technical requirements technical, NFR such as operational resilience, scalability, reliability, performance. Regular interactions with senior management or executive levels on matters concerning several functional areas and/or customers are also part of the job Assist with the design and implementation of best governance practices for design, security, development, usability, cost optimization / control. Knowledge of best practices and market trends pertaining to Cloud and overall industry to provide thought leadership (seminars, whitepapers etc.,) and mentor team to build necessary competency Collaborating in the creation work/design documents with team assistance. Able to work independently in a project scenario and do POCs. Should be able to manage & mentor the junior team members from L2 / L1. Able to work on On-Call rotations. Experience handling P1/P2 calls and escalations Able to write quality KB articles, Problem Management articles, and SOPs/Runbooks. Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Basic Qualifications: At least 9+ years of overall operational experience. 6+years of Azure experience 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model 2+ yearsDevOps/scripting/APIs experience Preferred Certifications: Azure Administrator Associate/Solution Architect Certifications. Microsoft DevOps / Terraform certifications is an added advantage. AWS SysOps Administrator/Developer/Solutions Architect Associate Certifications Four Years degree on Information Technology degree or equivalent experience.