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Customer Support Executive

2 - 4 years

3 - 6 Lacs

Posted:3 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

About the Role:

We are seeking a proactive and customer-focused individual to join our team as a Customer Support Executive. In this role, you will be the first point of contact for our users, assisting them with queries, troubleshooting issues, and ensuring a seamless customer experience across all our products 

Responsibilities

  • Respond promptly to customer inquiries via chat, email, and phone.
  • Resolve product issues by clarifying the customer's complaint, identifying the cause, and offering appropriate solutions.
  • Maintain deep knowledge of the companys products and provide accurate guidance.
  • Escalate complex or unresolved issues to relevant departments and follow up to ensure resolution.
  • Document customer interactions, feedback, and recurring issues to help improve product quality.
  • Collaborate with the product and operations teams to improve user feedback

What do you need to succeed?

  • Experience- 2-3 yrs overall experience in customer support
  • The individual should have completed graduation.
  • Experience/knowledge in Banking and NBFC product is a plus.
  • Have strong verbal and written communication skills.
  • Strong attention to detail

Key

  • Communication – both written and verbal
  • Fluency in English, Hindi. Fluency in Malayalam, Tamil is a plus
  • Lending or finance knowledge
  • Having a good knowledge of MS Office (Word, Excel and PPT).
  • Knowledge of Sales Force CRM, Freshdesk ticketing, Sales Force is an added advantage

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Muthoot FinCorp ONE
Muthoot FinCorp ONE

Finance

Delhi

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