Customer Support Executive

Muthoot FinCorp ONE

2 - 4 years

3 - 6 Lacs

Bengaluru

Posted:3 days ago| Platform:

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Skills Required

Customer Support Excel Email Support Social Media Non Voice Process Query Handling Semi Voice Chat Support Voice Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role:

We are seeking a proactive and customer-focused individual to join our team as a Customer Support Executive. In this role, you will be the first point of contact for our users, assisting them with queries, troubleshooting issues, and ensuring a seamless customer experience across all our products

Responsibilities

Respond promptly to customer inquiries via chat, email, and phone.
Resolve product issues by clarifying the customer's complaint, identifying the cause, and offering appropriate solutions.
Maintain deep knowledge of the companys products and provide accurate guidance.
Escalate complex or unresolved issues to relevant departments and follow up to ensure resolution.
Document customer interactions, feedback, and recurring issues to help improve product quality.
Collaborate with the product and operations teams to improve user feedback

What do you need to succeed?

Experience- 2-3 yrs overall experience in customer support
The individual should have completed graduation.
Experience/knowledge in Banking and NBFC product is a plus.
Have strong verbal and written communication skills.
Strong attention to detail

Key

Communication – both written and verbal
Fluency in English, Hindi. Fluency in Malayalam, Tamil is a plus
Lending or finance knowledge
Having a good knowledge of MS Office (Word, Excel and PPT).
Knowledge of Sales Force CRM, Freshdesk ticketing, Sales Force is an added advantage

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