Customer Support Executive

2 years

3 Lacs

Posted:2 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

1. Handling Client Complaint Calls

  • Attend inbound and outbound customer calls related to complaints and service issues.
  • Provide quick resolutions and ensure customer satisfaction.
  • Coordinate with the service team for timely support.

2. Maintain Complaint & Service Sheet

  • Record all complaints accurately in the complaint register/service sheet.
  • Update call status regularly until closure.
  • Maintain proper documentation for future reference.

3. Daily Technician Work Entry

  • Collect daily updates from technicians.
  • Enter work done, part usage, visit status, and closure details in the system or sheet.
  • Ensure accuracy and timely reporting.

4. AMC Calling

  • Contact clients for AMC renewal reminders.
  • Share AMC details, benefits, and follow-up for confirmation.
  • Maintain a log of AMC calls made and responses received.

5. Prepare AMC Quotation

  • Send AMC quotations based on client requirement and machine details.

6. Client Requirement Quotation

  • Understand client requirements related to service, spare parts, or new equipment.
  • Prepare and share accurate quotations.
  • Maintain record of quotations sent and follow-up status.

Skills required

- Excel knowledge

- Communication in English and Hindi

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • What is your current salary in hand?
  • What is your expected salary in hand?

Experience:

  • Customer support: 2 years (Required)

Location:

  • Mumbai, Maharashtra (Required)

Work Location: In person

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