Customer Orientation Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors). Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer. Understand client’s structure and processes around choosing/implementing new solutions. Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics). Work closely with Customer Success for existing and future SaaS business. In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance). In cooperation with Revenue Assurance, monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting). Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue. Internal initiatives Power user, and help improving (by providing constructive feedback and ideas) Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU). Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, Revenue Assurance). Update all activities regarding client engagements and opportunities in dedicated tools (SF). Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders. Continuous Development Promote team spirit and nourish critical thinking. Help mentor and onboard other team members and newcomers. Have an excellent knowledge of Infobip products, platform, and relevant markets. Have an excellent knowledge of client`s business and ways they (can) use Infobip. Be up to date with industry trends and competition. If you are enthusiastic about contributing to the future of communication technology and believe you have what it takes to thrive in a dynamic and innovative environment, Infobip is the place for you. Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity. Show more Show less

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Processing of Invoices PO/Non PO Account Statement Reconciliation Knowledge about GAAP ,IFRS,USGAAP Assist with reports that need to be prepared, especially Month end and Year end. Work with Internal stake holders for PO creation Assist with month end close and prepare accruals/provisions. Communication and follow-up both internally and externally. Ensure that price and quantities of vendor’s invoice match with suppliers packing slip , purchase order For Non-PO Supplier Invoices proper approvals are to be obtained according to the Matrix. Doing general administrative and financial affairs Keeping various records and statistics Working under the mentorship and supervision of financial associates and / or managers Following bookkeeping and auditing processes and procedures in performing its tasks Developing and improving the reports it extracts from business databases. Doing other tasks ordered by the manager. Detailed coding and entering of 700-800 invoices monthly. Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity. Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity. Show more Show less

Customer Orientation Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors). Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer. Understand client’s structure and processes around choosing/implementing new solutions. Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics). Work closely with Customer Success for existing and future SaaS business. In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance). In cooperation with Revenue Assurance, monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting). Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue. Internal initiatives Power user, and help improving (by providing constructive feedback and ideas) Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU). Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, Revenue Assurance). Update all activities regarding client engagements and opportunities in dedicated tools (SF). Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders. Continuous Development Promote team spirit and nourish critical thinking. Help mentor and onboard other team members and newcomers. Have an excellent knowledge of Infobip products, platform, and relevant markets. Have an excellent knowledge of client`s business and ways they (can) use Infobip. Be up to date with industry trends and competition. If you are enthusiastic about contributing to the future of communication technology and believe you have what it takes to thrive in a dynamic and innovative environment, Infobip is the place for you. Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity. Show more Show less

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Job Title: Senior Human Resources Business Partner Location: Mumbai (Andheri East)/hybrid Reports To: Head of People, ASIA About the Role We are looking for a Senior HR Business Partner (Individual Contributor) who can hit the ground running in a fast-paced, high-growth environment. This is not a role for someone who s comfortable coasting we want someone who is strategic, action-oriented, and thrives under pressure . You ll be partnering with senior leaders to drive business performance through people strategy, ensuring that our culture, capabilities, and operating model evolve as fast as our business does. What You ll Do Partner with business leaders to shape and execute people strategies that drive organisational outcomes. Serve as a trusted advisor to leadership, providing counsel on organisational design, workforce planning, talent management, and change leadership. Act as a culture carrier , ensuring agile ways of working are embedded across teams. Lead complex people initiatives - from leadership development and succession planning to team performance and re-orgs. Use data and insight to challenge assumptions, identify trends, and drive evidence-based decisions. Collaborate with COEs (Talent Acquisition, L&D, Rewards, etc.) to deliver fit-for-purpose people solutions. Navigate ambiguity and competing priorities with focus and clarity. Build trust quickly, influence without authority, and hold your ground with senior stakeholders. What You Must Have Minimum 10 years of progressive HR experience, with at least including 3+ years in HRBP role. Post Graduate/ Master s in Human Resource Management. Proven experience in agile, matrixed, or fast-scaling environments (tech, digital, or start-up/scale-up a plus). Exceptional business acumen and the ability to connect people decisions to commercial impact. Strong EQ, influencing skills, and executive presence. Experience managing complexity org change, rapid growth, or cultural transformation. Comfort with data and people analytics; expert in Excel. A proactive, energetic mindset. You don t wait for things to happen you make them happen. Important If you have had 2 or more jobs with less than 2 years of experience, we will not be taking your candidature forward. This is a part of our internal hiring policy and cannot be negotiated. Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. Thats why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of ones identity. #LI-SK1

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Job Title: Senior Human Resources Business Partner Location: Mumbai (Andheri East)/hybrid Reports To: Head of People, ASIA About The Role We are looking for a Senior HR Business Partner (Individual Contributor) who can hit the ground running in a fast-paced, high-growth environment. This is not a role for someone who’s comfortable coasting — we want someone who is strategic, action-oriented, and thrives under pressure . You’ll be partnering with senior leaders to drive business performance through people strategy, ensuring that our culture, capabilities, and operating model evolve as fast as our business does. What You’ll Do Partner with business leaders to shape and execute people strategies that drive organisational outcomes. Serve as a trusted advisor to leadership, providing counsel on organisational design, workforce planning, talent management, and change leadership. Act as a culture carrier, ensuring agile ways of working are embedded across teams. Lead complex people initiatives – from leadership development and succession planning to team performance and re-orgs. Use data and insight to challenge assumptions, identify trends, and drive evidence-based decisions. Collaborate with COEs (Talent Acquisition, L&D, Rewards, etc.) to deliver fit-for-purpose people solutions. Navigate ambiguity and competing priorities with focus and clarity. Build trust quickly, influence without authority, and hold your ground with senior stakeholders. What You Must Have Minimum 10 years of progressive HR experience, with at least including 3+ years in HRBP role. Post Graduate/ Master’s in Human Resource Management. Proven experience in agile, matrixed, or fast-scaling environments (tech, digital, or start-up/scale-up a plus). Exceptional business acumen and the ability to connect people decisions to commercial impact. Strong EQ, influencing skills, and executive presence. Experience managing complexity — org change, rapid growth, or cultural transformation. Comfort with data and people analytics; expert in Excel. A proactive, energetic mindset. You don’t wait for things to happen — you make them happen. Important If you have had 2 or more jobs with less than 2 years of experience, we will not be taking your candidature forward. This is a part of our internal hiring policy and cannot be negotiated. Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity. Show more Show less

Customer Orientation Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors). Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer. Understand client’s structure and processes around choosing/implementing new solutions. Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics). Work closely with Customer Success for existing and future SaaS business. In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance). In cooperation with Revenue Assurance, monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting). Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue. Internal initiatives Power user, and help improving (by providing constructive feedback and ideas) Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU). Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, Revenue Assurance). Update all activities regarding client engagements and opportunities in dedicated tools (SF). Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders. Continuous Development Promote team spirit and nourish critical thinking. Help mentor and onboard other team members and newcomers. Have an excellent knowledge of Infobip products, platform, and relevant markets. Have an excellent knowledge of client`s business and ways they (can) use Infobip. Be up to date with industry trends and competition. If you are enthusiastic about contributing to the future of communication technology and believe you have what it takes to thrive in a dynamic and innovative environment, Infobip is the place for you. Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity. Show more Show less

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Processing of Invoices PO/Non PO Account Statement Reconciliation Knowledge about GAAP ,IFRS,USGAAP Assist with reports that need to be prepared, especially Month end and Year end. Work with Internal stake holders for PO creation Assist with month end close and prepare accruals/provisions. Communication and follow-up both internally and externally. Ensure that price and quantities of vendor’s invoice match with suppliers packing slip , purchase order For Non-PO Supplier Invoices proper approvals are to be obtained according to the Matrix. Doing general administrative and financial affairs Keeping various records and statistics Working under the mentorship and supervision of financial associates and / or managers Following bookkeeping and auditing processes and procedures in performing its tasks Developing and improving the reports it extracts from business databases. Doing other tasks ordered by the manager. Detailed coding and entering of 700-800 invoices monthly. Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity. Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity. Show more Show less

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Responsibilities Oversee marketing automation and suggest process improvements focused on lead conversion. Document and enhance decision-making for the Growth team. Optimize user-to-user conversion rates for automated campaigns. Maintain strong communication between marketing and sales teams. Support Brand and Growth KPIs through team collaboration. Ensure CRM strategies and tools are fully integrated across departments. Create and analyze campaign reports, suggesting improvements. Manage data selection and segmentation for campaigns. Measure and optimize email campaign results. Collaborate with content and design teams to improve email campaign effectiveness. Qualifications 5+ years in email marketing, marketing automation, or inbound marketing. Experience with marketing automation systems and CRMs; Oracle Eloqua experience is a plus. Skilled in setting up nurture/content flows and custom campaigns. Proficient in list management, campaign setup, testing, and analytics. Strong knowledge of marketing analytics and B2B marketing channels. Why our employees choose us (and stay)? Never a dull moment – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users! Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve. Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development. Connect globally – Work with people from all over the world. We put the “global” in globalization. Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle! Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity. Show more Show less

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. The Customer Support Team Lead focuses on coordinating the daily activities and operations of the customer support team. This role involves overseeing the day-to-day management of the team, ensuring efficient handling of post-sales support and technical issue resolution. The Team Lead is expected to ensure consistent delivery of great customer experience by working directly with customers to address their needs and collaborating closely with internal teams to resolve issues. Key responsibilities include managing team resources, coordinating tasks, and supporting team members' growth through available HR practices. Also responsible for maintaining high levels of engagement and retention within the team, ensuring that the team's culture aligns with the core principles of going the extra mile, understanding the customer, and prioritizing customer ownership. Effective Technical Support Delivery Plan and coordinate operational activities and tasks on team level having in mind customer’s need and Infobip business strategy. Propose and execute decisions in challenging and/or high-impact situations Ensure that responses to customer queries are delivered in a timely and accurate way in line with SLA Participate in any Shift Lead Activities that include but not limited to: Assisting with day-to-day operations through individual consultancy, review of the tickets and actual activities on them, queue monitoring and other tasks indicated in the Shift Lead Way of Work Resolve internal & external escalations and highly impactful/critical customer cases by directly working on them Scale information about all the changes & novelties needed for successful execution of the tasks Actively participate in all quality assurance related activities and leverage them for team enablement Ensure High Customer Satisfaction and Advocacy Ensure a consistently high level of customer satisfaction as measured through various Customer Satisfaction scoring methodologies (TCSAT, VoC) Ensure Agent verbal and written communication is in tune with our Strategy pillars in day-to-day communication Manage relationship with technical and business teams on customer side Cooperate & build relationships with internal stakeholders to ensure great customer experience Lead And Manage High-Performing Customer Support Team Ensure that daily tasks and projects are efficiently coordinated among team members, maintaining a balanced workload and achieving set objectives Hire, train and manage team of new and experienced resources to fulfill business objectives Oversee the quality of team output, ensuring that work meets the company’s standards and adheres to its values and principles. Ensure team members are having constant knowledge upskilling through mentoring, training and constant usage of available enablement materials Build a highly engaged and self-motivated team to ensure retention Make sure team members have opportunities to grow and develop themselves both within and outside of the department, while building constant successors for the key roles and knowledge Regularly share important company & functional updates with the team to ensure a clear understanding of goals Build team’s expertise and confidence in technical and customer related operations Motivate team to create support related technical documentation, customer details and know-how, and share with all the teams and technical community Handle day-to-day team management tasks (vacation scheduling, expense reports, time entry, etc.) Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity. Show more Show less

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Account Head - Acquisitions is an Individual Contributor who sells Infobip products to new Infobip customers and generates net new business. The role identifies and generates new business opportunities and pursues leads which are provided against a focused target account list. Main Responsibilities Primary Role requirement is hunting new customers and new geography, from identifying exhaustive contacts and doing aggressive reachout to continuously building pipeline Focuses on lead qualification and closure for successful sale Sells a subset of product or services directly or via partners to a customer’s base (provided target account list) in designated team/squad. Involves specialists when needed for particular aspects of overall sales (e.g., SE for demo) Develops solution proposals encompassing all aspects of the application. Manages sales through forecasting, account resource requesting, account strategy, and planning. Participates in the development, presentation, and sales of a value proposition. Negotiates pricing and contractual agreement to close the sale. Maintains client relationships by collaborating with AMs, CSEs or Inside Sales team to sell and maintain account health Works closely with BDR teams to take over the lead As required cross sells for existing accounts on complicated deals (e.g., renegotiation) Main Requirements Applicable experience including solution sales (in certain situations SaaS sales experience needed) Successful sales track record - commission earnings Ability to penetrate accounts, meet with stakeholders within accounts. Infobip knowledge and/or knowledge of Infobip's competitors. Interaction with C level players. Team player with strong interpersonal /communication skills. Excellent communication/negotiating/closing skills with prospects/customers. Bachelor degree or equivalent Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity. Show more Show less

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Account Head - Acquisitions Account Head - Acquisitions is an Individual Contributor who sells Infobip products to new Infobip customers and generates net new business. The role identifies and generates new business opportunities and pursues leads which are provided against a focused target account list. Main Responsibilities Primary Role requirement is hunting new customers and new geography, from identifying exhaustive contacts and doing aggressive reachout to continuously building pipeline Focuses on lead qualification and closure for successful sale Sells a subset of product or services directly or via partners to a customer’s base (provided target account list) in designated team/squad. Involves specialists when needed for particular aspects of overall sales (e.g., SE for demo) Develops solution proposals encompassing all aspects of the application. Manages sales through forecasting, account resource requesting, account strategy, and planning. Participates in the development, presentation, and sales of a value proposition. Negotiates pricing and contractual agreement to close the sale. Maintains client relationships by collaborating with AMs, CSEs or Inside Sales team to sell and maintain account health Works closely with BDR teams to take over the lead As required cross sells for existing accounts on complicated deals (e.g., renegotiation) Main Requirements Applicable experience including solution sales (in certain situations SaaS sales experience needed) Successful sales track record - commission earnings Ability to penetrate accounts, meet with stakeholders within accounts. Infobip knowledge and/or knowledge of Infobip's competitors. Interaction with C level players. Team player with strong interpersonal /communication skills. Excellent communication/negotiating/closing skills with prospects/customers. Bachelor degree or equivalent Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Job Title: Senior Human Resources Business Partner Location: Mumbai (Andheri East)/hybrid Reports To: Head of People, ASIA About The Role We are looking for a Senior HR Business Partner (Individual Contributor) who can hit the ground running in a fast-paced, high-growth environment. This is not a role for someone who’s comfortable coasting — we want someone who is strategic, action-oriented, and thrives under pressure . You’ll be partnering with senior leaders to drive business performance through people strategy, ensuring that our culture, capabilities, and operating model evolve as fast as our business does. What You’ll Do Partner with business leaders to shape and execute people strategies that drive organisational outcomes. Serve as a trusted advisor to leadership, providing counsel on organisational design, workforce planning, talent management, and change leadership. Act as a culture carrier, ensuring agile ways of working are embedded across teams. Lead complex people initiatives – from leadership development and succession planning to team performance and re-orgs. Use data and insight to challenge assumptions, identify trends, and drive evidence-based decisions. Collaborate with COEs (Talent Acquisition, L&D, Rewards, etc.) to deliver fit-for-purpose people solutions. Navigate ambiguity and competing priorities with focus and clarity. Build trust quickly, influence without authority, and hold your ground with senior stakeholders. What You Must Have Minimum 10 years of progressive HR experience, with at least including 3+ years in HRBP role. Post Graduate/ Master’s in Human Resource Management. Proven experience in agile, matrixed, or fast-scaling environments (tech, digital, or start-up/scale-up a plus). Exceptional business acumen and the ability to connect people decisions to commercial impact. Strong EQ, influencing skills, and executive presence. Experience managing complexity — org change, rapid growth, or cultural transformation. Comfort with data and people analytics; expert in Excel. A proactive, energetic mindset. You don’t wait for things to happen — you make them happen. Important If you have had 2 or more jobs with less than 2 years of experience, we will not be taking your candidature forward. This is a part of our internal hiring policy and cannot be negotiated. Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Account Head - Acquisitions is an Individual Contributor who sells Infobip products to new Infobip customers and generates net new business. The role identifies and generates new business opportunities and pursues leads which are provided against a focused target account list. Main Responsibilities Primary Role requirement is hunting new customers and new geography, from identifying exhaustive contacts and doing aggressive reachout to continuously building pipeline Focuses on lead qualification and closure for successful sale Sells a subset of product or services directly or via partners to a customer’s base (provided target account list) in designated team/squad. Involves specialists when needed for particular aspects of overall sales (e.g., SE for demo) Develops solution proposals encompassing all aspects of the application. Manages sales through forecasting, account resource requesting, account strategy, and planning. Participates in the development, presentation, and sales of a value proposition. Negotiates pricing and contractual agreement to close the sale. Maintains client relationships by collaborating with AMs, CSEs or Inside Sales team to sell and maintain account health Works closely with BDR teams to take over the lead As required cross sells for existing accounts on complicated deals (e.g., renegotiation) Main Requirements Applicable experience including solution sales (in certain situations SaaS sales experience needed) Successful sales track record - commission earnings Ability to penetrate accounts, meet with stakeholders within accounts. Infobip knowledge and/or knowledge of Infobip's competitors. Interaction with C level players. Team player with strong interpersonal /communication skills. Excellent communication/negotiating/closing skills with prospects/customers. Bachelor degree or equivalent Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. A Solution Engineer is an individual contributor role in the region that plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. The engineer in this role participates in the activities for Infobip’s solution proposals, owns the solution design, delivery and integrations, improvement of the current solutions. To deliver the desired business results, Solution Engineers collaborate with the HQ and regional teams and act as technical opportunity leads or assist the more experienced colleagues. They independently manage opportunities from initiation to delivery, making resource allocation decisions autonomously or in consultation with senior colleagues based on project complexity. A Solution Engineer can act as a generalist and perform all the activities listed below, or can be specialized in one or more areas, such as CX consultancy, partnerships, solution and product or industry specialization. Help customers and/or partners understand the value of Infobip solutions and services Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business Design new and innovative solutions to meet customers’ business needs Collect the technical requirements and design technical solutions and service integration plans Handle technical and security questionnaires Conduct captivating demos and POCs Conduct scoping exercises and provide service quote estimation Implement solutions for new and existing customers Deliver comprehensive and precise technical documentation Configure/customize Infobip solutions to meet customer’s business requirements Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries. Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products Contribute to internal initiatives and focus on continuous development Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice) Have an overview of market feature requirements and provide feedback to steer the development of products’ features Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

At Infobip, we dream big and value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been at the forefront of innovating technological possibilities and are currently shaping global communications of the future. With over 75 offices across six continents, Infobip's platform is utilized by nearly 80% of the population, establishing it as the largest network of its kind and the sole full-stack cloud communication platform globally. Join us on our mission to revolutionize interactions between humans and online services with groundbreaking solutions that are yet to be seen. A Solution Engineer at Infobip is an individual contributor role within the region that plays a crucial part in crafting exceptional customer experiences by offering customized solutions and fostering innovation. The engineer in this role actively engages in Infobip's solution proposals, takes charge of solution design, delivery, integrations, and enhancing current solutions. Collaborating with HQ and regional teams, Solution Engineers work as technical opportunity leads or provide support to more experienced colleagues. They autonomously manage opportunities from inception to delivery, making resource allocation decisions independently or in consultation with senior colleagues based on project complexity. A Solution Engineer may function as a generalist, performing all the activities mentioned below, or specialize in one or more areas like CX consultancy, partnerships, solutions and products, or industry specialization. - Help customers and/or partners comprehend the value of Infobip solutions and services. - Understand customers" businesses to determine which of our solutions and products can assist in their business evolution. - Devise new and innovative solutions to meet customers" business requirements. - Gather technical requirements and design technical solutions and service integration plans. - Address technical and security questionnaires. - Conduct engaging demos and POCs. - Conduct scoping exercises and provide service quote estimations. - Implement solutions for both new and existing customers. - Produce comprehensive and precise technical documentation. - Customize/configure Infobip solutions to align with customers" business needs. - Ensure all projects are completed on time, within scope and budget, surpassing customer expectations. - Conduct consulting and solution enablement sessions for customers, documenting them with meeting minutes summaries. - Develop conversational workflows and strategies (natural dialog flows, wireframes, and templates) for Answers and other Infobip products. - Contribute to internal initiatives and focus on continuous development. - Document solutions and best practices, sharing them within the department (e.g., through active participation in the Community of Practice). - Stay informed about market feature requirements and provide feedback to guide the development of product features. - Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, keeping abreast of changes and upgrades. Infobip fosters a diverse workplace, welcoming people with various backgrounds, characteristics, and experiences who share the same passion and talent that aids in fulfilling our mission. As an equal-opportunity employer, Infobip is dedicated to creating an inclusive work environment.,