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6 Job openings at Auxilo Finserve
About Auxilo Finserve

Auxilo Finserve is a financial services company focused on providing innovative and adaptable financing solutions for students and educational institutions.

Customer Experience Manager- HEL

Chennai

1 - 4 years

INR 3.5 - 5.0 Lacs P.A.

Work from Office

Full Time

About the company: A pro education NBFC registered with the Reserve Bank of India poised on serving the financing gaps in the Indian Education Sector, with its focus on students and scaling the education infrastructure through innovative financial solution delivery. Auxilo aims to serve aspiring students across segments, be it Graduate or Post Graduate courses in India or Overseas in countries like US, UK, Canada, New Zealand, Germany, Australia and any upcoming student attractive countries. Job Description: Key Responsibilities: 1. Client Meetings: - Meet with prospective clients (In office) to discuss and understand their financial needs. - Effectively communicate the details and intricacies of our loan and product offerings. 2. Documentation and System Entry: - Collect all necessary information and documentation from clients. - Ensure accurate and timely entry of client details into the system. 3. Query Handling: - Address queries from both customers and the Credit team. - Oversee the entire process from file login to disbursement, ensuring a smooth and efficient workflow. 4. Business Development: - Collaborate with Relationship Channels to create avenues for business inflow. - Participate in various campaigns and marketing activities to enhance brand visibility. - Support Relationship Channels as required. 5. Achieving Business Targets: - Meet allocated business targets based on assigned parameters. - Utilize leads generated through the Contact Center, Consultants, marketing activities, and natural market/referrals. Preferred candidate profile - Bachelors Degree in Business Administration, Marketing or related field. - Proven experience in sales or a related field. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Knowledge of financial products and services is a plus. Perks and benefits - Reimbursement of petrol and mobile expenses. - Quarterly incentives based on performance.

Contact Center - Head

Navi Mumbai, Mumbai (All Areas)

10 - 12 years

INR 25.0 - 35.0 Lacs P.A.

Work from Office

Full Time

About the Company Founded in 2017, Auxilo Finserve Pvt. Ltd. is a pro-education NBFC registered with the Reserve Bank of India. Auxilo believes that it's the right of every student to avail quality education. We are taking steps towards ensuring that students acquire the knowledge, skills and dispositions that they need to achieve their individual goals and to maximize their contribution to society and the country on the whole. Job Description Experience : Minimum of 10-12 years of experience in contact center management. Inbound and Outbound Sales Management : Oversee both inbound and outbound sales activities within the contact center. Develop strategies to maximize sales conversion rates, meet sales targets, and improve overall customer satisfaction. P erformance Monitoring and Reporting : ImplementPerformance monitoring systems and metrics to track the effectiveness and efficiency of the contact center operations. Generate regular reports on key performance indicators (KPIs) and provide recommendations for improvement . Customer Experience Enhancement : Drive initiatives to enhance the overall customer experience through effective call handling, quality assurance, and continuous improvement of processes. Identify opportunities for process optimization and implement best practices. Cross-functional Collaboration : Collaborate with other departments, such as sales, marketing, and customer service, to ensure alignment of contact center activities with overall business goals and objectives. Foster effective communication and cooperation to optimize customer journey and experiences. Communication Skills : Exceptional verbal and written communication skills. Ability to communicate effectively with team members, stakeholders, and senior management.

Contact Center - Lead

Navi Mumbai, Mumbai (All Areas)

10 - 12 years

INR 25.0 - 35.0 Lacs P.A.

Work from Office

Full Time

About the Company Founded in 2017, Auxilo Finserve Pvt. Ltd. is a pro-education NBFC registered with the Reserve Bank of India. Auxilo believes that it's the right of every student to avail quality education. We are taking steps towards ensuring that students acquire the knowledge, skills and dispositions that they need to achieve their individual goals and to maximize their contribution to society and the country on the whole. Job Description Experience : Minimum of 10-12 years of experience in contact center management. Inbound and Outbound Sales Management : Oversee both inbound and outbound sales activities within the contact center. Develop strategies to maximize sales conversion rates, meet sales targets, and improve overall customer satisfaction. P erformance Monitoring and Reporting : ImplementPerformance monitoring systems and metrics to track the effectiveness and efficiency of the contact center operations. Generate regular reports on key performance indicators (KPIs) and provide recommendations for improvement . Customer Experience Enhancement : Drive initiatives to enhance the overall customer experience through effective call handling, quality assurance, and continuous improvement of processes. Identify opportunities for process optimization and implement best practices. Cross-functional Collaboration : Collaborate with other departments, such as sales, marketing, and customer service, to ensure alignment of contact center activities with overall business goals and objectives. Foster effective communication and cooperation to optimize customer journey and experiences. Communication Skills : Exceptional verbal and written communication skills. Ability to communicate effectively with team members, stakeholders, and senior management.

Assistant/Deputy Marketing Manager

Mumbai

3 - 7 years

INR 5.0 - 9.0 Lacs P.A.

Work from Office

Full Time

Position Overview: Auxilo is looking for a high-performing, creative, and strategic individual to join our marketing team as an Assistant/Deputy Marketing Manager The ideal candidate should be a self-driven professional with minimum 2 years of marketing experience and a strong background in ATL, BTL, content writing, design, events, and PR We are seeking someone with a proven track record in college events and leadership roles, who thrives in a fast-paced environment and is passionate about making an impact in the education finance sector Key Responsibilities: Marketing Strategy & Brand Activation: Plan and execute ATL and BTL marketing initiatives to enhance brand visibility Develop innovative marketing campaigns to drive engagement with students planning to study abroad Collaborate with internal teams to create marketing roadmaps aligning with business objectives Content & Design Management: Ideate and create compelling content for digital, print, and PR campaigns Work closely with designers to develop eye-catching visuals and marketing collaterals Ensure brand consistency across all platforms, from presentations to social media Events & Partnerships: Lead the planning and execution of education fairs, partner summits, internal and industry events Collaborate with student communities, educational influencers, and institutional leaders to drive brand engagement Act as the key marketing representative in networking events and industry meet-ups Public Relations & Social Media: Drive PR campaigns to position Auxilo as a leader in the education lending space Manage media relationships, write press releases, and coordinate media coverage Enhance social media presence through creative storytelling and influencer collaborations Market Research & Performance Analysis: Monitor industry trends, competitive landscape, and consumer behavior insights Measure and analyze campaign success using relevant marketing analytics tools Provide strategic recommendations based on data-driven insights Key Skills & Competencies: Creativity & Innovation A forward-thinker who brings fresh marketing ideas Project Management Ability to manage multiple campaigns and meet deadlines Leadership & Initiative Proven experience in leading college events, student councils, or being a brand ambassador Strong Communication Skills Exceptional verbal and written communication Design & Content Expertise Proficiency in Canva, Adobe Suite, video editing, and copywriting Event Management Hands-on experience in organizing college fests, conferences, or brand activations Public Relations & Media Handling Experience in PR planning and relationship management Data-Driven Approach Understanding of digital marketing metrics and campaign performance tracking Qualifications & Experience: Bachelors degree from a recognized university in Marketing, Communications, Business, or a related field Minimum 2 years of experience in ATL, BTL, content marketing, PR, design, and events Strong track record in college leadership roles (eg , Student Council, Fest Head, Brand Representative) Prior experience in education, fintech, or BFSI sector is a plus What We Offer: A dynamic, innovative, and fast-paced work environment Opportunity to work on high-impact education marketing campaigns Career growth in a leading education financing brand Exposure to industry events, networking, and brand-building initiatives

Customer Experience Manager- HEL

Hyderabad

1 - 4 years

INR 3.5 - 5.0 Lacs P.A.

Work from Office

Full Time

About the company: A pro education NBFC registered with the Reserve Bank of India poised on serving the financing gaps in the Indian Education Sector, with its focus on students and scaling the education infrastructure through innovative financial solution delivery. Auxilo aims to serve aspiring students across segments, be it Graduate or Post Graduate courses in India or Overseas in countries like US, UK, Canada, New Zealand, Germany, Australia and any upcoming student attractive countries. Job Description: Key Responsibilities: 1. Client Meetings: - Meet with prospective clients (In office) to discuss and understand their financial needs. - Effectively communicate the details and intricacies of our loan and product offerings. 2. Documentation and System Entry: - Collect all necessary information and documentation from clients. - Ensure accurate and timely entry of client details into the system. 3. Query Handling: - Address queries from both customers and the Credit team. - Oversee the entire process from file login to disbursement, ensuring a smooth and efficient workflow. 4. Business Development: - Collaborate with Relationship Channels to create avenues for business inflow. - Participate in various campaigns and marketing activities to enhance brand visibility. - Support Relationship Channels as required. 5. Achieving Business Targets: - Meet allocated business targets based on assigned parameters. - Utilize leads generated through the Contact Center, Consultants, marketing activities, and natural market/referrals. Preferred candidate profile - Bachelors Degree in Business Administration, Marketing or related field. - Proven experience in sales or a related field. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Knowledge of financial products and services is a plus. Perks and benefits - Reimbursement of petrol and mobile expenses. - Quarterly incentives based on performance.

Customer Experience Manager- HEL

Vijayawada, Hyderabad, Mumbai (All Areas)

1 - 4 years

INR 3.5 - 5.0 Lacs P.A.

Work from Office

Full Time

About Auxilo: Auxilo Finserve Pvt. Ltd. is a leading NBFC focused on empowering students and educational institutions through customized financial solutions. We offer digitally-enabled education loans ranging from 20,000 to 10,00,000, making access to quality education simpler, faster, and more inclusive. Role Overview: As a Customer Service Executive, you will play a key role in guiding customers through their loan journey. You will assist in completing digital loan applications, enter details into our Loan Origination System (LOS), and ensure a smooth experience from onboarding to disbursal. Key Responsibilities: Guide students and parents through the digital education loan process. Collect, verify, and upload necessary documentation into the Loan Origination System (LOS). Handle inbound and outbound calls, WhatsApp, and email support to resolve customer queries. Follow up with applicants to ensure high conversion and reduce drop-offs. Coordinate with internal teams to ensure timely processing and disbursal. Explain loan eligibility, features, and documentation in a clear and simple manner. Ensure compliance with RBI digital lending guidelines and company standards. Provide real-time status updates to stakeholders and escalate issues as needed. Skills & Qualifications: 13 years of experience in customer service, loan operations, or BFSI/Edtech domains. Fluent in English and Hindi (additional regional languages are a plus). Basic understanding of loan documentation, VKYC, and LOS platforms. • Strong communication skills with a customer-first approach. • Comfortable using CRM tools, Excel, and digital loan interfaces. • Graduate in any discipline (Commerce or Finance preferred). What We Offer: • Opportunity to work with a fast-growing digital lending company. • Performance-based incentives linked to loan conversions. • Training on LOS systems, VKYC, and regulatory compliance. • Collaborative and mission-driven work environment.

Auxilo Finserve

Auxilo Finserve

|

Financial Services

Mumbai

51-200 Employees

6 Jobs

cta

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