Posted:7 hours ago|
Platform:
Work from Office
Full Time
About the Company Founded in 2017, Auxilo Finserve Pvt. Ltd. is a pro-education NBFC registered with the Reserve Bank of India. Auxilo believes that it's the right of every student to avail quality education. We are taking steps towards ensuring that students acquire the knowledge, skills and dispositions that they need to achieve their individual goals and to maximize their contribution to society and the country on the whole. Job Description Experience : Minimum of 10-12 years of experience in contact center management. Inbound and Outbound Sales Management : Oversee both inbound and outbound sales activities within the contact center. Develop strategies to maximize sales conversion rates, meet sales targets, and improve overall customer satisfaction. P erformance Monitoring and Reporting : ImplementPerformance monitoring systems and metrics to track the effectiveness and efficiency of the contact center operations. Generate regular reports on key performance indicators (KPIs) and provide recommendations for improvement . Customer Experience Enhancement : Drive initiatives to enhance the overall customer experience through effective call handling, quality assurance, and continuous improvement of processes. Identify opportunities for process optimization and implement best practices. Cross-functional Collaboration : Collaborate with other departments, such as sales, marketing, and customer service, to ensure alignment of contact center activities with overall business goals and objectives. Foster effective communication and cooperation to optimize customer journey and experiences. Communication Skills : Exceptional verbal and written communication skills. Ability to communicate effectively with team members, stakeholders, and senior management.
Auxilo Finserve
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