Senior Technical Support Engineer

echnical Support skills, Active Directory, ServiceNow Tool, Voice Process, International Voice Process, Outlook, and M365 Troubleshooting.

  ii. Minimum two years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.

iii. Solid technical knowledge, troubleshooting skills and support experience with the following:

• Microsoft Windows platform (Windows 7, 10)
• Zoom
• Networking, LAN, WAN, corporate enterprise domain infrastructure environment
• Windows desktop and server operating system
• Microsoft Active Directory
• Microsoft Outlook

iv. Good understanding of the Microsoft Office products such as Word, Excel and Power Point.

v. Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.

vi. Ability to perform Mobile OS (iOS/Android) application troubleshooting.

vii. Team player mentality, collaborative, self-learner and self-motivated.

viii. Good understanding of English and good communication skills are a must.

ix. Strong customer service skills and focus on ownership throughout the resolution process.

x. Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events.

xi. For our Asia language support team, hours of operation would match with region of support based on language spoken.

b. Preferred Qualifications

i. Technical Knowledge and troubleshooting skills for applications such as Microsoft 365 Suite, iOS and Android devices for at least 2 years.

ii. Experience in high-level customer support or VIP support roles.

@Sachin @Praveen Please allocate in Ciepal