Senior Technical Support Engineer

Avalara Technologies

3 - 8 years

3 - 8 Lacs

pune maharashtra india

Posted:10 hours ago| Platform: Foundit logo

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Skills Required

avatax & connectors problem-solving technical support service level management. jira & documentation

Work Mode

On-site

Job Type

Full Time

Job Description

Serve as front-line contact for customers by calls, chats, and emails.
Resolve Tier 2 AvaTax and Connector issues.
Gain proficiency in AvaTax, Connectors, and Avalara services.
Understand technical interoperability across the Avalara portfolio.
Manage ticket workload to meet Service level agreements and CSAT goals with clear documentation.
You collaborate with Tier 1/2 teams and QA for process improvements.
Advocate for customers and communicate feedback to product teams.
Set up test environments to verify bugs and track them in Jira.
You create internal and customer-facing support documentation.
Monitor customer environments to identify and resolve issues.
Contribute to the knowledge base with FAQs, manuals, and guides.
Comply with all company policies and procedures..

Qualifications:

Education
: BE, MCA, MCS, or equivalent
.
Experience
: 3+ years providing technical support to customers.
Skills
: Strong problem-solving, excellent communication (verbal and written), collaborative, fast-paced environment adaptability, and exceptional organizational skills.

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