Avalara APAC

What You'll Do Technical Expertise & Customer Support: Serve as a Subject Matter Expert for AvaTax and related Connectors, providing in-depth technical support to customers and internal teams via email and direct interaction, ensuring timely and accurate issue resolution. Issue Management & Collaboration: Troubleshoot technical problems, document all customer interactions, escalate complex issues to engineering, and collaborate with cross-functional teams including engineering and product management to drive solutions. Customer-Centric Approach: Uphold Avalara’s ‘Cult of the Customer’ philosophy by improving customer satisfaction through process enhancement, workflow optimization, and achieving performance metrics. Flexible Work Schedule: Support customers across US and/or EMEA time zones, with availability for afternoon, evening, or night shifts as required. What Your Responsibilities Will Be Customer Support & Issue Resolution: Serve as a primary contact for external customers via phone, chat, and email, owning Tier 2 technical issues for AvaTax and related Connectors through to resolution while maintaining high-quality documentation and meeting SLA/CSAT targets. Technical Proficiency & Problem Solving: Develop intermediate to advanced knowledge of AvaTax, Connectors, and the Avalara product portfolio; set up test environments, reproduce and log bugs in Jira, and proactively identify potential issues through system monitoring and usage analysis. Collaboration & Continuous Improvement: Work closely with Tier 1/2 teams, QA, and cross-functional departments to drive process improvements, contribute feedback to product teams, and support internal and external training initiatives through documentation. Documentation & Accountability: Create and maintain user-friendly support content (e.g., FAQs, manuals, guides), adhere to company policies, and take on additional responsibilities as needed to support team goals and deadlines. What You’ll Need To Be Successful Education & Experience: Bachelor’s in engineering, MCA, or MCS with 3+ years in technical support for software/SaaS products, including 1.5+ years in support-focused roles, and hands-on expertise with APIs and mainstream ERP/CRM/Accounting platforms (e.g., NetSuite, SAP, Salesforce, Oracle, etc.). Technical & Analytical Skills: Strong problem-solving capabilities, advanced Microsoft Excel proficiency, experience with support ticketing systems, and proven ability to manage support queues and complex case escalations independently. Customer Focus & Communication: Excellent written and verbal communication skills, with a customer-first mindset, effective relationship management, and the ability to navigate challenging situations professionally. Work Ethic & Soft Skills: Demonstrates Avalara Success Traits (Ownership, Urgency, Humility, Simplicity, Adaptability, Curiosity), with high organizational skills, self-motivation, sound business judgment, and a collaborative, cross-functional working style. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

As the Global Employee Experience and Inclusion Leader at Avalara, you will be responsible for leading the implementation of scalable programs aimed at enhancing employee engagement, fostering a unified culture across different regions, and facilitating Avalara to function as a cohesive, globally distributed team. In this role, you will collaborate with HR, business leaders, and employee communities to deliver practical programs that align with our organizational goals and simplify the process for individuals to excel in their work. Your role will require a combination of strategic depth and operational expertise. You should possess the ability to develop programs that enhance the employee experience while avoiding unnecessary complexities. Your passion lies in creating practical solutions that enable leaders to lead effectively, teams to collaborate seamlessly, and employees to navigate their career paths fairly. Your primary focus will be on embedding effective practices rather than promoting them. With a systems mindset, experience in leading transformation, and the credibility to collaborate across HR and business functions, you understand that inclusion and engagement are integral components for the success and scalability of great companies. As a leader with global responsibilities and regional impact, you will report to a US-based global People & Culture leader while being based in India. Your role will involve shaping the employee experience in key regions such as India, the US, LATAM, and EMEA. Key Responsibilities: 1. Develop a globally aligned employee experience strategy reflecting Avalara's values and transformation objectives. Ensure practical and scalable execution tailored to different regions, starting with a strong focus on India. 2. Collaborate with Talent, HRBPs, and COEs to enhance equity and consistency in performance management, promotions, career development, and recognition. Create tools and guidelines to facilitate fair decision-making aligned with the organizational culture. 3. Expand India-based Employee Resource Groups (ERGs), including scaling Women of Avalara (WOA) and launching PRISM (LGBTQIA+). Establish the India Diversity Council to drive DEI strategy, oversee ERG activities, and ensure regional alignment with global inclusion goals. 4. Define and activate Avalara's India-focused Corporate Social Responsibility (CSR) strategy, aligned with ESG commitments and local community needs. Establish strong governance for partnerships, compliance, and funding, and launch impactful programs with measurable outcomes involving employee participation. 5. Utilize engagement data, feedback, and AI tools to identify patterns and disparities in employee experience, belonging, and growth opportunities. Translate insights into actionable improvements that enhance belonging, support, and team effectiveness at local and global levels. Qualifications for Success: - Over 15 years of HR experience, with senior roles in employee experience, talent management, or HRBP. - Proven expertise in developing global programs that are practical, tailored, and scalable across diverse geographies. - Experience in building systems that uphold fairness and consistency without unnecessary bureaucracy. - Background in global tech or SaaS companies undergoing growth or transformation. - Understanding of the correlation between your work and factors like retention, productivity, and organizational culture. - Proficiency in program and change management spanning various departments, geographies, and partnerships. - Global mindset and cultural awareness, with experience collaborating with teams across India, the US, LATAM, and EMEA. - Comfort with data analysis, enabling you to derive meaningful insights from feedback and metrics to drive informed actions. Join Avalara, a company that values diversity, equity, and inclusion, and is dedicated to integrating these principles into its business operations and organizational culture. Be part of a dynamic team that is reshaping the relationship between tax and technology, with a focus on driving growth, innovation, and real impact in the industry. Embrace our vibrant and disruptive culture, symbolized by the orange we proudly wear, reflecting our unique spirit and optimistic outlook. Start your journey with us and experience a career that is as exceptional as you are.,

What You'll Do The Director, People Partner will be a strategic advisor and partner to senior leaders within Customer and Compliance Operations (CCO), driving a, scalable, and inclusive organization. Reporting to the Senior Director, People & Culture (India), you will develop HR strategies that align with our goals, including organizational design, workforce planning, leadership development, and change management. You possess ability to challenge and Influence senior leadership. You will lead People team based in Pune and Noida locations, ensuring understanding of Avalara’s Go Global strategy while promoting a, people-first culture. What Your Responsibilities Will Be Organizational Design & Change Leadership Talent Strategy & Workforce Planning Data-Driven Insights & HR Operational Excellence People Team Leadership & Culture Development Strategic Partnership & Leadership Influence Be a trusted advisor to global and local CCO leadership, providing data-driven insights to enhance people and our decisions. Influence senior business leaders, ensuring proactive approaches to people-related challenges with a long-term, strategic focus. Assess organizational health, diagnose root causes of people challenges, and implement solutions. Advocate for a culture by creating unique talent strategies that strengthen Avalara’s values and goals. Design and implement scalable organizational structures that help expand CCO, ensuring understanding of Avalara’s Go Global strategy. Lead organizational effectiveness programs, ensuring CCO remains, efficient, and prepared for sustained growth. Lead change management efforts, providing leaders with the tools and strategies to navigate business transformations and workforce shifts. Shape comprehensive workforce planning strategies in collaboration with Talent Acquisition, anticipating future talent needs. Create diverse leadership pipeline within CCO by identifying important leadership positions and implementing leadership programs to promote management capabilities. Develop HR analytics and dashboards to deliver proactive, data-driven insights to business leaders. Use HR technology and automation to enhance efficiency, refine HR operations, and improve the employee experience. Lead a team of People Partners and HR Generalists, ensuring the delivery of HR support to CCO teams across India. Champion Avalara’s Success Traits, promoting an environment of collaboration, innovation, and learning. Promote a culture of inclusion, engagement throughout the organization. What You’ll Need To Be Successful 15+ Years of Experience HR leadership experience with global organizations. Expertise in HR business partnering, organizational design, and change management at a senior level. Use HR data and insights to inform decision-making. Challenge senior leadership while driving strategic HR programs. Experience leading and developing HR teams to ensure growth. Experience with workforce planning, talent development, and HR operational excellence. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara is an AI-first company. We expect every employee to use AI to enhance productivity, quality, innovation, and customer value. AI is embedded in our workflows and products — and success at Avalara requires embracing AI as an essential capability, not an optional tool. Position Summary As a Product Manager for Global Integrations, you will collaborate with our Product and Engineering teams to translate product and user requirements into an executable solution design. Important areas of focus will be on understanding multiple platforms in the portfolio, Avalara products, services, and content, tax compliance concepts, general accounting principles, and ERP workflows. You will be part of the global integrations product team that is creating integrations between Avalara and ERP platforms to allow growth and seamless flow between Avalara's products and services and our Partner's platforms. You will report to the VP of Product Management. This is a remote position. Responsibilities What Your Responsibilities Will Be You will work in collaboration with the Product Manager(s), Engineers, and Technical Writers on your team to translate business and customer requirements into technical solution designs for our integrations. You will develop clear, detailed, and solution designs that encompass the technical and our requirements with proper transactional workflows, data types, attributes, and UI/UX elements. Understand compliance use cases around sales tax, value-added tax (VAT) GST (Goods & Services Tax), and Vendor Charge Tax. What You’ll Need To Be Successful Qualifications Minimum 1-2 years of experience in Product Management, Project Management, Quality Assurance, Software Business Analyst, or Engineering in SaaS-based ERP solutions. Microsoft Dynamics 365 ERP experience or other upper midmarket to enterprise level SaaS ERPs (NetSuite, SAP, Oracle) is required. Experience engaging with current and prospective customers to understand their needs, workflows, and context. Experience with tax automation products, eCommerce platforms, and other financial systems Experience collaborating with teams developing against API(s) or API-based products. Education Bachelor's Degree in a relevant field (accounting, business, or computer science) How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara Professional Services is seeking an experienced functional consultant familiar with the implementation of software that supports Enterprise Resource Planning (ERP), retail, and e-commerce solutions to join our growing Professional Services team as a Project Consultant in one of our corporate offices. The Project Consultant (YOU!) takes the lead for the launch of client Avalara AvaTax software projects. The Project Consultant manages our client relationship and helps guide the client through their tax and compliance automation programmes. This is an excellent opportunity for you to join a group of professionals dedicated to exceeding customer expectations in the delivery of sales and use tax automation services. You will work from Pune office 5 days in a week. You will report to Manager, implementation What Your Responsibilities Will Be Articulate and manage the scope of work for client-initiated projects related to software and data services. Monitor client projects and to keep projects moving forward with the support of the project team. Understand customer requirements and follow documented best practices for sales and use tax automation. Comprehend and convey our requirements related to business processes, data transformation and reporting. Assist clients with completing testing plans and procedures. Train clients on all Avalara products, integrations, and services. Keep projects and internal systems up to date throughout project lifecycle. What You’ll Need To Be Successful 2 - 5 years of software delivery within the B2B sector. Understand and conceptualise accounting and tax processes. You have experience working with clients at all organisational levels You are teamwork-oriented with a focus on customer satisfaction and business development. Bachelor's degree or equivalent experience. Experience with multiple ERP and e-commerce solutions with a focus on sales order/invoicing processes. Demonstrate the Avalara Success Traits. Excellent references from management, team members and cross-functional employees at Avalara. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

The Director, People Partner will be a strategic advisor and partner to senior leaders within Customer and Compliance Operations (CCO), driving a scalable and inclusive organization. Reporting to the Senior Director, People & Culture (India), you will develop HR strategies that align with our goals, including organizational design, workforce planning, leadership development, and change management. You possess the ability to challenge and influence senior leadership. You will lead the People team based in Pune and Noida locations, ensuring understanding of Avalara's Go Global strategy while promoting a people-first culture. Your responsibilities will include: - Organizational Design & Change Leadership - Talent Strategy & Workforce Planning - Data-Driven Insights & HR Operational Excellence - People Team Leadership & Culture Development - Strategic Partnership & Leadership Influence As a trusted advisor to global and local CCO leadership, you will provide data-driven insights to enhance people and decisions. You will influence senior business leaders to take proactive approaches to people-related challenges with a long-term, strategic focus. Assessing organizational health, diagnosing root causes of people challenges, and implementing solutions will be part of your role. You will advocate for a culture by creating unique talent strategies that strengthen Avalara's values and goals. Additionally, you will design and implement scalable organizational structures, lead organizational effectiveness programs, and manage change management efforts. To be successful in this role, you should have: - 15+ years of experience in HR leadership with global organizations - Expertise in HR business partnering, organizational design, and change management at a senior level - Ability to use HR data and insights to inform decision-making - Experience leading and developing HR teams for growth - Proficiency in workforce planning, talent development, and HR operational excellence Avalara offers a total rewards package including compensation, paid time off, paid parental leave, and eligibility for bonuses. Health and wellness benefits such as private medical, life, and disability insurance are provided. Avalara strongly supports diversity, equity, and inclusion, and has 8 employee-run resource groups with senior leadership and exec sponsorship. Avalara is a billion-dollar business that is defining the relationship between tax and tech. With an industry-leading cloud compliance platform processing billions of customer API calls and millions of tax returns annually, Avalara is on a mission to be part of every transaction in the world. Join Avalara to be part of a bright, innovative, and disruptive team that empowers its people to win. Avalara is an Equal Opportunity Employer.,

What You'll Do Avalara is looking for a Senior Manager, Inside Sales will oversee the Account Development Managers who manage a team of 10 – 12 individuals and leads, develop, and scale an inside sales team focused on driving revenue growth and customer experience. You will combine strategic planning with hands-on management to optimize performance, implement best practices, and ensure understanding of organizational goals. You will lead the way for some of our greatest future talent. You will report to the Director, Inside Sales. Job Location: Pune What Your Responsibilities Will Be What you'll do Mentor Account Development Managers and Reps who responsible for creating Outbound sales opportunities through the ABM (Account-based Marketing) Motion and Territory Model Develop scalable Outbound and Inside sales strategies to exceed quarterly annual Quotas and revenue goals. Motivate Individuals and Teams to exceed goals through coaching, weekly one on ones, daily metric tracking and creative incentives. Manage pipeline metrics and implement processes for a healthy funnel development. Manage the use of Salesforce.com and other CRM tools Work with Sales Operations, Enablement, ADR Managers and SDR Managers to refine processes, talk tracks and update training documentation. Ensure positive and collaborative working relationships with both the Marketing and Sales organizations to maximize ADR impact and to align company go-to-market strategies and lead generation efforts. Provide ongoing feedback to website developers Marketing and Lead Generation teams to help build the highest quality responses to the ADR team. Support US clientele and will work in Night Shifts What You’ll Need To Be Successful What You'll Need to be Successful 10–12+ years of experience in B2B sales Min 5-6 years in sales management for Inside Sales, Business Development, ADR Teams & SDR teams – preferably in SaaS or technology sales call centers and people management role Skills of identifying great talent and scaling a successful team (successful ADRs typically promote within 12-18 months which makes hiring and training a important aspect of the job) Knowledge of Pipeline Management and Account-based Marketing Experience with Salesforce.com required, Chilipiper, ExecVision/Gong or Outreach Work with all levels of management across different departments. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do As a Principal Talent Acquisition Partner , you will help build world-class technology and business teams. You will be the trusted advisor to hiring managers, guiding end-to-end hiring strategies, across India and global markets. The role will report to Director TA Job Location: Remote What Your Responsibilities Will Be Strategic Talent Partnering: You will collaborate with business leaders and hiring managers to define hiring strategies aligned with our workforce needs—from entry-level to Director-level roles. Full-Cycle Recruitment: Own the end-to-end recruitment process, including sourcing, interviewing, negotiating offers, and onboarding, across technology and business functions. Market Expertise: Leverage knowledge of Indian talent markets—including Tier 1/Tier 2 engineering campuses and senior tech leadership pools—to attract top talent. Talent Analytics: Use data and talent intelligence to guide hiring decisions, report on pipeline health, and improve recruitment strategies. Leadership Hiring: Build scalable programs for hiring across all levels—from mid to seasoned architects and executive roles. Employer Branding: You will Partner with marketing and HR to strengthen our employer brand across digital channels, campuses, and talent communities. Global Collaboration: You will work in cross-cultural teams across geographies; bring sensitivity and awareness to diverse work styles and backgrounds. Tech Hiring: You will Understand the nuances of hiring for AI/ML, data engineering, and SaaS platform roles, and use modern sourcing and assessment tools. Diversity & Inclusion: You will Guide inclusive hiring practices and build diverse candidate pipelines. Process Improvement: You will enhance recruitment workflows, candidate experience, and talent engagement practices using feedback and data. What You’ll Need To Be Successful 15+ years of experience in talent acquisition, with a track record in technology hiring. Experience the Indian hiring landscape and global recruiting environments. 15+ years of experience sourcing tools (e.g., LinkedIn Recruiter, ATS platforms), analytics dashboards, and hiring technologies. MANDATORILY FROM GLOBAL PRODUCT FIRMS have hired senior tech leads, architects and technologies - Generative AI, product security, SaaS, cloud How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara, Inc., (www.Avalara.com), is the leading provider of cloud-based software that delivers a broad array of compliance solutions related to sales tax and other transactional taxes. We are building cloud-based tax compliance solutions to handle every transaction in the world. Every transaction you make, physical or digital, has a unique and nuanced tax calculation that accompanies it. We do those and we want to do all of them. Avalara is building the global cloud compliance platform, and the Build and Deployment Tooling Team contributes in allowing the development of this platform. Our engineering teams are diverse in their engineering practices, culture, and background. We create the systems that allow them to produce quality products at an increasing pace. As a member of the team, you will take part in architecting the tooling that lowers the barriers for development. You will report to Manager, Site Reliability Engineer This might be a good fit for you, if… Helping people do their best resonates with you. you love platform engineering you want to build cool things with cool people. you love automating everything you love building high impact tools and software which everyone depends on you love automating everything! What Your Responsibilities Will Be Some areas of work are Create tools that smooth the journey from idea to running in production Learn and promote best practices related to the build, test and deployment of software What You’ll Need To Be Successful Qualifications Software Engineering: Understand software engineering fundamentals and have experience developing software among a team of engineers. Experience practicing testing. Build Automation: Experience getting artifacts in many languages packaged and tested so that they can be trusted to go into Production. Automatically. Release Automation: Experience in getting artifacts running in production. Automatically. Observability: Experience developing service level indicators and goals, instrumenting software, and building meaningful alerts. Troubleshooting: Experience tracking down technical causes of distributed software. Containers/Container Orchestration Systems: A understanding of how to manage container-based systems especially on Kubernetes. Artificial Intelligence: A grounding in infrastructure for and the use of Agentic Systems. Infrastructure-as-Code: Experience deploying and maintaining infrastructure as code tools such as Terraform and Pulumi. Technical Writing: We will need to build documentation and diagrams for other engineering teams. Customer Satisfaction: Experience ensuring that code meets all functionality and acceptance criteria for customer satisfaction (our customers are other engineering teams and Avalara customers). GO: Our tooling is developed in GO Distributed Computing: Experience architecting distributed services across regions and clouds. GitLab: Experience working with, managing, and deploying. Artifactory: Experience working with, managing, and deploying. Technical Writing: write technical documents that people love and adore. Open Source: Build side-projects or contribute to other open-source projects. Experience Minimum 6 years of experience in a SaaS environment Bachelor's degree in computer science or equivalent Participate in an on-call rotation Experience with a data warehouse like Snowflake, Redshift, or Spark How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara is seeking a Team Lead – Tax & Compliance to join our Sales & Use Notices team, a key component of our Global Returns Services within the Sales & Use product line. This position is based in our Pune office and presents exciting growth opportunities in a collaborative environment. You will lead a team that supports the Sales & Use Tax – Notices function, ensuring resolution of client inquiries and maintaining high levels of customer satisfaction. Reporting to the Manager – Tax & Compliance, you will be based at our Pune office and requires on-site presence five days a week, supporting a 6:00 PM to 3:00 AM shift. (Pune) – Work from office - 5 days a week. What Your Responsibilities Will Be You will manage SUT Notice Management team tasks for a team size of 10 or more. You will manage tax processing tasks in the team (approx. 50% of the time) You will perform related duties as assigned by the higher management You will lead attainment of high employee satisfaction and retention; lead development of programs within group to attain high employee satisfaction. You will Communicate the objective of the project, desired outcomes and measure success. You will oversee the Goal setting for self and team members across all IC levels You will play a crucial part in hiring talent and grooming them for growth within the team members and and conduct the performance discussions with the team. Understand the training needs well and collaborating with SMEs and L&D. Ensure all Tax filing submissions are completed, and to Avalara targets on efficiency and profitability. Achieve important Goal set by the department. This may be subject to revision couple or more times yearly Developing as a people manager, supporting employees by providing guidance, coaching, training and have regular 1:1's. Partner with manager on employee related issues, performance reviews & career conversations. Play important role for all Exec and Client escalations. Also propose appropriate RCAPA for future Maintaining a profitable revenue from extra hours performed on client issues. Follow / Establish strong processes around the Filing tasks across relevant jurisdictions Work closely with onsite teams/stakeholders Good understanding of State filing guidelines; Identify gaps in process and propose appropriate corrective measures Understanding possible automation areas and partner with Engineering / Product teams What You’ll Need To Be Successful Overall experience 8 – 10 years. Sales & Use SME and experience in managing a team for 1 – 2 years min. You have excellent language skills in English (oral and written) Advanced knowledge of Microsoft Office, especially Excel (Power Pivot, VLOOKUP, HLOOKUP). Ability to keep the team motivated under all circumstances with a focus on customer satisfaction How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Job Summary We are looking for a Communications Returns Tax Associate Analyst to join our fast-paced, dynamic company. This is a great opportunity for a candidate to work in an innovative environment and grow within our business. The Associate Analyst will be responsible for identifying areas of improvement as well as serving an elite group of customers with highly complex returns as their primary point of contact. Candidate must be highly driven, detail oriented and proficient at balancing multiple priorities/issues. Relationship Management and Communication This role is specific to the Communications Returns offering where you will be providing service to taxpayers. To succeed, you must be comfortable taking ownership of your customer’s overall satisfaction and you must be empathetic to customer needs. Your understanding of the customer’s needs will enable them to get the full benefit of Avalara’s expertise and software enabling them to Self-Serve where possible. Compliance is complex, so your ability to set expectations and relay information in an easily understood manner is essential; this includes potential escalations where clear and timely communication is imperative. Job Duties What Your Responsibilities Will Be Prepare, review, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings. Manage a select group of customers as their primary point of contact. Ability to research and resolve jurisdictional notices on behalf of customers. Responsible for identifying and improving automation to serve our customers across a variety of market and tax verticals. Communicate regularly and effectively with customers, jurisdictions, and other internal teams as part of research and resolution. Perform QA related to sales and use tax content and form changes. Manage workload to effectively meet deadlines. Identify ways to improve process and/or technology to better serve our customers. Work collaboratively with all staff members and management. What You’ll Need To Be Successful Qualifications Preferred Qualifications Commerce, Bachelor of Science, Masters in Finance or Masters in Business Administration. Experience with a Big 4 firm, large corporate tax department of a multinational company, or large ERP integration. Technical skills: Must-Have: Proven experience with Microsoft Office including MS word, MS Excel & MS Outlook. Good-to-Have (Added advantage): Knowledge of sales & Use tax Experience with CRM software like Salesforce. Experience in scheduling meeting using tools like Zoom. Experience with tracking software like Atlassian Jira/Confluence. Experience in working with onsite teams Soft Skills: Must-Have Very good written / oral language skills in English Efficient team player and learn on the job itself. Ability to interact professionally with employees and customers. Work collaboratively with willingness to listen and work in fast paced challenging environment. Adaptability, initiative and problem-solving capabilities. Good-to-Have (Added advantage) Experience with Product based company. Experience with SaaS based solutions. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara is an AI-first company. We expect every engineer, manager, and leader to actively use AI to enhance productivity, quality, innovation, and customer value. AI is embedded in our workflows and products — and success at Avalara requires embracing AI as an essential capability, not an optional tool. We're looking for an Applications Engineer to join Avalara's People Technology team - a group that builds internal employee systems to simplify how 5,000+ global employees experience work. As an Applications Engineer, you will design, code, and enhance different parts of our digital employee experience ecosystem. This is a newly created role and offers the chance to shape foundational systems from the ground up. You'll build the interfaces, integrations, and automation layers that connect our HR platforms (including Workday) with the rest of our platforms. You will be relied upon to convert product vision and requirements into the finished product. You'll operate with high accountability, working with managers, analysts, and other engineers in a distributed environment. You will report to Manager, People Technology Architecture. What Your Responsibilities Will Be You will work on diverse projects that make our employee experiences seamless, pleasant and efficient for our workforce around the globe. You will build secure integrations and tools that improve employee experience and improve people processes globally. You will enhance Workday (our primary HRIS), build integrations across systems and build custom interfaces with security and reliability. Evaluate, experiment with and rollout AI capabilities to extend product functionality. You will manage deliverables from design through deployment, ensuring quality and reliability. What You’ll Need To Be Successful Bachelor's degree in Computer Science or a related field. Minimum of 4 years of experience in full-stack software development. Proficiency in object-oriented programming languages such as C#, Java or JavaScript. Experience approaching and analyzing problem from different angles. Solid experience with RESTful APIs, JSON, XML, and other data interchange formats. Hands-on experience with AWS services and managing CI/CD pipelines. Experience with a relational database such as MySQL, PostgreSQL, or Oracle. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

The position available is for a talented individual who will be responsible for creating visual designs that are essential for Avalara's demand generation campaigns and brand-related design. Working closely with leaders from the Marketing Content Team, Video team, and Corporate Events Team, you will play a crucial role as a key member of the Brand Marketing Team. Your primary objective will be to bring Avalara's marketing efforts to life in a fresh, on-brand, and effective manner. This role involves collaborating with cross-functional teams, mentoring junior designers, and working closely with the creative director to create design campaigns across various channels that align with Avalara's brand vision and business goals. As the ideal candidate, you should possess a strong graphic design portfolio that demonstrates expertise in visual storytelling, branding, and design across digital and print mediums. Your design capabilities should extend from long-format white papers and guides to social media graphics, digital display ads, PDFs, and infographics. You will be reporting to the Director of the Graphic Design Studio. This is an Individual Contributor role. Your responsibilities will include conceptualizing, designing, and overseeing the production of high-quality visual assets such as branding materials, marketing collateral, digital campaigns, social media graphics, and presentations. You will collaborate with campaign management and content teams to translate complex ideas into compelling visual designs and ensure quality and consistency across all visual design. Moreover, you will provide guidance and support to junior designers, present design concepts to stakeholders, maintain brand guidelines, and work within project scopes and deadlines. To be successful in this role, you should have at least 8+ years of professional graphic design experience with a minimum of 2+ years in a lead role at a traditional or in-house agency. You should demonstrate a clear understanding of visual design principles and possess technical expertise in Adobe Creative Suite tools. Experience in presentation design, motion graphics, B2B visual communication, and a strong portfolio showcasing versatility in typography, layout, color theory, and branding are essential qualifications. In addition to a competitive compensation package, paid time off, and paid parental leave, Avalara offers bonuses to eligible employees. Health and wellness benefits, including private medical, life, and disability insurance, are also provided. Avalara promotes an inclusive culture and diversity, supporting diversity, equity, and inclusion, and integrating these values into its business practices and organizational culture. The company values innovation, disruption, and empowerment, and is committed to achieving its mission of being part of every transaction in the world. Avalara is an Equal Opportunity Employer and encourages individuals who are bright, innovative, and disruptive to join their team. If you are looking for a unique and rewarding career experience, Avalara might be the perfect fit for you.,

What You'll Do Avalara is an AI-first company. We expect every engineer, manager, and to leverage AI to enhance productivity, quality, innovation, and customer value. AI is embedded in our workflows, and products — and success at Avalara requires embracing AI as an essential capability, not an optional too. As a Director of Engineering, you will lead the technical strategy for Avalara's customer onboarding experience. Your mission is to make it as seamless and efficient as possible for customers to go live with Avalara products,. You will lead multiple engineering teams focused on building self-service onboarding workflows, intelligent configuration tools, and scalable integration infrastructure. We are looking for close collaboration with the go-live operations team, product, design, and customer success — ensuring that technology and process work hand in hand to deliver a world-class onboarding journey. You'll help shape the engineering organization, influence product strategy, and build systems that power the next generation of Avalara's self-serve onboarding. You'll report to the VP, Engineering. What Your Responsibilities Will Be Drive Go-Live Product Experience Define and deliver the engineering roadmap for onboarding and configuration flows across Avalara's products. Partner Across departments Collaborate deeply with the go-live operations team to identify onboarding pain points, validate technical solutions, and build tools that reduce manual touchpoints. Lead Engineering Teams Lead and scale multiple engineering teams, promoting high standards in system design, software quality, and team performance. Recruit Top-Tier Talent Attract, hire, and retain exceptional engineering talent. Foster a culture of quality, inclusivity, and continuous learning. Customer-Centric Delivery Develop solutions that accelerate time to first value for Avalara customers — including guided setup, contextual help, data validation, and thoughtful defaults. Architecture & Operational Excellence Ensure systems are designed with scalability, reliability, security, and observability in mind. Establish engineering best practices and promote a culture of continuous improvement. Data-Driven Decision Making Leverage customer usage data, telemetry, and experimentation to inform engineering and product direction. What You’ll Need To Be Successful Bachelor's degree in computer science or equivalent Requires 15+ years of software development experience and at least 8 years of leadership experience. Leadership, communication, and interpersonal skills. An ability to navigate complex technical challenges. Experience working on multiple cloud technologies. Experience delivering high-quality software projects. Familiarity with multiple authentications, authorization protocols, and application/Infra Security Expertise in front-end technologies such as React, TypeScript, modern component frameworks, and associated build/tooling ecosystems. Experience developing AI-first user experiences, including integrating with LLMs or building AI-driven guidance, recommendations, or automation. This is a remote position. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara is an AI-first company. You will use AI to enhance productivity, quality, innovation, and customer value. AI is embedded in our workflows and products. Success at Avalara requires embracing AI as an essential capability, not an optional tool. As a Sourcing Research Analyst specializing in indirect tax, you will play a critical role on the Content Research Team by overseeing global tax developments and sourcing content for indirect tax updates. Your work will directly support global compliance efforts by ensuring identification and validation of legislative and regulatory changes. You will report to the Manager, Tax Compliance Sourcing. What Your Responsibilities Will Be Source and Curate Content: Identify and maintain a comprehensive collection of tax authority sources, including government portals, regulatory websites, and official publications, to support indirect tax content coverage worldwide. Monitor Global Indirect Tax Developments: Track legislative, regulatory, and procedural changes related to VAT, GST, sales and use tax, e-invoicing, and digital reporting across jurisdictions. Analyze and Extract Important Insights: Evaluate tax-related materials to distill critical updates, identify changes in tax law or process, and summarize applicable insights. Collaborate Across Research Teams: Partner with indirect tax researchers and domain experts to validate findings and contribute to content quality, especially in areas such as tax rate changes, returns, exemptions, and digital compliance. Engage with Tax Authority Systems: Navigate and work with global tax authority portals to access original source content and understand jurisdiction-specific processes. Promote Automation: Use Avalara's sourcing tools and AI-powered workflows to automate link configuration, content validation, and monitoring processes wherever possible. What You’ll Need To Be Successful Bachelor's degree in accounting, finance, business, economics, law, or a related field. Freshers or 1+ years of experience in indirect tax research, VAT digital reporting, or e-invoicing. Experience sourcing and interpreting official tax authority content. Experience conducting legal or regulatory research related to tax compliance. Familiarity with tax technology tools and an interest in AI-driven workflows. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Avalara is an AI-first company. You will use AI to enhance productivity, quality, innovation, and customer value. AI is embedded in our workflows, and products. Success at Avalara requires embracing AI as an essential capability, not an optional tool. Avalara's Property Tax team is looking for an enthusiastic Indirect Tax Researcher to help ensure our products remain compliant with complex and evolving jurisdictional tax laws. You will be reporting to Manager, Indirect Tax What Your Responsibilities Will Be Source content with web searching, emails, and phone calls. Content needing sourcing is both local and state information. Form (~200) Depreciation & Trend Schedules (~600 collections) Assessor Return and Collector Addresses (~12,000) Due Dates for returns, payments. (~12,000) Jurisdiction Listings Assessors contact information, website addresses (~12,000) Legislation and other analysis (i.e., standard asset classification mapping to schedules, (~300 jurisdictions and ~250 asset classes) Review content for accuracy (manually or with available technology), including resolving conflicts. Store and preserve content in appropriate shared drives, systems. Review legislation and other content to provide guidance to clients through software capabilities (ex. Asset classification mapping) What You’ll Need To Be Successful Two years of experience in property tax with a Bachelor's degree; Relevant degree, advanced degree, or certification (i.e., Accounting, Finance, Law, and Economics) Familiarity with tax returns or government compliance Familiarity with Atlassian Confluence and JIRA Previous software implementation experience Excellent research skills, including a logical and creative approach to drilling down to specific data to surface information that is important to the accuracy of the published content Analytic ability to understand and resolve client requests and tax concerns Experience with conditional statements and formulas in Excel and familiarity with Boolean logic This is a remote position. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do We are looking for an accomplished Senior Manager to lead our HS Classification function, responsible for managing a complex, high-volume global operation. You bring expertise, strategic foresight, and judgment to independently design team structures, processes, and projects, ensuring understanding of long-term team goals and customer expectations. You will report to the Director or E- Commerce Classification. What Your Responsibilities Will Be Scope: Oversee multiple layers of management covering diverse process areas, potentially across multiple locations. Manage a large team of 150+ including managers and individual contributors, ensuring engagement. Ambiguity: Independently set the vision and strategic direction for the HS Classification team, navigating through defining long-term strategies. Decide team structures and processes required to meet evolving needs and customer demands. Complexity: Manage complex operational challenges, escalations, and critical decisions, carefully balancing resources, opportunities, and sustainability. Address complex global compliance and regulatory requirements, identifying and mitigating long-term risks. Impact: Promote outcomes that influence organizational goals, customer satisfaction, and compliance excellence. Identify gaps, opportunities, and projects that inspire operational efficiencies, quality improvements, and cost optimization. Execution: Lead management projects, creating long-term mechanisms for continuous improvement, operational excellence, and audit capabilities. Lead plans such as platform transitions, product enhancements, capacity planning, and critical hiring, ensuring quality execution. Establish clear Indicators and conduct regular operational reviews, promoting a culture of accountability and continuous improvement. Develop and implement strategies for maintaining team cohesion and productivity across hybrid and remote work environments. What You’ll Need To Be Successful 8+ years' experience, with direct leadership of managers, managing complex international BPO, back-office operations, or call center operations. Capability to manage large teams, leading through organizational change and. MBA or equivalent advanced degree. Certifications in Six Sigma, ITIL, or relevant areas are advantageous. Proficiency in MS Excel and other Microsoft Office applications. Flexible to support a 24/7 operational environment including night shifts. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do The Talent Acquisition Partner supports the Customer and Compliance organization by managing full cycle recruitment for both volume and niche roles. This role partners closely with hiring managers and stakeholders to understand hiring needs, promote best practices, and ensure a high-quality candidate experience. As a trusted advisor within the People and Culture team, the TA Partner helps drive hiring outcomes that align with Avalara's business goals. You will report to Senior Manager Location: Pune What Your Responsibilities Will Be You will manage full cycle recruiting to build strong, diverse talent pipelines for current and future hiring needs in the Customer and Compliance organization You will Partner with hiring managers and stakeholders to design and execute effective recruitment strategies that support business goals You will Lead the hiring process including resume reviews, screening calls, assessments, and interviews You will source candidates through various channels, including LinkedIn Recruiter and referrals, and ensure timely progression through the interview process You will Build and maintain relationships with past applicants and prospective talent for future opportunities Contribute to team and company-wide recruiting projects that improve hiring processes and candidate experience What You’ll Need To Be Successful 4 or more years of experience in full-cycle recruiting, including sourcing, screening, and closing candidates Bachelor's degree in any field Stakeholder management skills. Experience using iCIMS and LinkedIn Recruiter Background in recruiting for high-volume and niche roles Familiarity with hiring practices in global or multi-region environments Experience contributing to recruitment process improvements or organisational projects How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do We are looking for a strategic Senior Manager – Quality Operations to lead our quality assurance programs across customer-facing operations. You will be pivotal in driving Continuous Improvement (CI) , optimizing audit programs, and enhancing through data, insights and collaboration. You lead with insight, think in systems, and act on data—transforming complexity into clarity and action who excels at optimizing complex processes, building teams, and driving continuous improvement through evidence-based decision-making. You will report to the Director of Quality and Data What Your Responsibilities Will Be Quality Strategy: Design, manage quality frameworks across multiple departments (e.g., Notice Management, Case Management, Transactions). Lead the development of scorecards, sampling methodologies, and audit processes to improve process consistency and customer satisfaction. Continuous Improvement (CI) Champion CI culture by identifying causes, process inefficiencies, and improvement opportunities. Facilitate Lean/Six Sigma-inspired projects to lead measurable gains in quality and operational efficiency. Build capability across teams by promoting CI methodologies into daily operations. People Leadership Mentor a team of data-centric quality professionals, encouraging a culture of analytical rigor, learning, and new ideas through coaching, and strategic recognition. Build team accountability and engagement through clear goals, performance metrics, and regular feedback loops. Stakeholder Management & Collaboration Collaborate with Ops, Compliance, Automation, Data, and Support teams to align QA goals and guide shared outcomes. Provide guidance to leadership on process improvements, audit insights, and customer pain point resolution. Insights & Governance Deliver relevant insights from quality audits and customer feedback to inform process, product, and training strategies. Ensure adherence to compliance standards and risk mitigation through proactive QA practices. What You’ll Need To Be Successful 10+ years of experience in Quality, Operations, or Process Excellence roles Proven track record in driving data-informed quality improvements, with practical application of methodologies like Lean and Six Sigma to enhance operational processes. People management experience, including team building and cross-functional leadership Proficiency with QA tools and platforms (Salesforce, Freshdesk) and data tools (Excel, Tableau, Power BI) Required Skills Continuous Improvement & Problem Solving Leadership & Team Development Develop data-driven strategies that align quality projects with broader goals. Operational & Risk Awareness Partner Influence & Collaboration Data-Driven Decision-making How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do This position will be responsible for creation of visual designs as they relate to Avalara's demand generation campaigns and brand-related design. Together with leaders of our Marketing Content Team, our Video team, and our Corporate Events Team, this person will be a key member of the Brand Marketing Team. Their charge will be to bring Avalara marketing efforts to life in a way that is fresh, on brand, and effective. This role works closely with the creative director in the creation of design campaigns across various channels while collaborating with cross-functional teams, and mentoring junior designers, to deliver innovative and impactful creative solutions that align with our brand vision and business goals. The ideal candidate will have a strong graphic design portfolio showcasing expertise in visual storytelling, branding, and design across digital and print mediums in everything from long-format white papers and guides to social and digital display ads, PDFs, and infographics. you will report to Director- Graphic Design Studio This is an Individual Contributor role What Your Responsibilities Will Be Overview and Responsibilities: Conceptualize, design, and oversee the production of high-quality visual assets, including branding materials, marketing collateral, digital campaigns, social media graphics, and presentations. Collaborate with campaign management, and content teams to translate complex ideas into compelling visual designs Drive quality and consistency across all visual design Take art and creative direction to improve on the final deliverables Leverage tools/programs in Adobe CS to ensure all designs meet accessibility standards and are optimized for various platforms and audiences. Provide guidance and technical & design support to more junior designers Have an understanding of Avalara products, marketing initiatives, and strategic positioning Present design concepts to stakeholders and incorporate feedback to refine and finalize projects Maintain consistency and accuracy of our brand guidelines Work with project manager and campaign manager in adherence to project scope and deadlines What You’ll Need To Be Successful Qualifications Ideal candidate has 8+ years in professional graphic design experience with at least 2+ years in a lead role at a traditional or in-house agency Demonstrate clear understanding of visual design principles Technical expertise within the Adobe Creative suite of tools (Illustrator, InDesign, Photoshop, etc.) Experience in PPT / presentation design Strong portfolio demonstrating versatility in typography, layout, color theory, and branding. Experience with motion graphics Experience in B2B visual communication How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.