Sr. Manager, E-Commerce Classification

What You'll DoWe are looking for an accomplished Senior Manager to lead our HS Classification function, responsible for managing a complex, high-volume global operation. You bring expertise, strategic foresight, and judgment to independently design team structures, processes, and projects, ensuring understanding of long-term team goals and customer expectations. You will report to the Director or E- Commerce Classification.

What Your Responsibilities Will Be

• Scope:
  

Oversee multiple layers of management covering diverse process areas, potentially across multiple locations.
Manage a large team of 150+ including managers and individual contributors, ensuring engagement.

• Ambiguity:
  

Independently set the vision and strategic direction for the HS Classification team, navigating through defining long-term strategies.
Decide team structures and processes required to meet evolving needs and customer demands.

• Complexity:
  

Manage complex operational challenges, escalations, and critical decisions, carefully balancing resources, opportunities, and sustainability.
Address complex global compliance and regulatory requirements, identifying and mitigating long-term risks.

• Impact:
  

Promote outcomes that influence organizational goals, customer satisfaction, and compliance excellence.
Identify gaps, opportunities, and projects that inspire operational efficiencies, quality improvements, and cost optimization.

• Execution:
  

Lead management projects, creating long-term mechanisms for continuous improvement, operational excellence, and audit capabilities.
Lead plans such as platform transitions, product enhancements, capacity planning, and critical hiring, ensuring quality execution.Establish clear Indicators and conduct regular operational reviews, promoting a culture of accountability and continuous improvement.Develop and implement strategies for maintaining team cohesion and productivity across hybrid and remote work environments.What You’ll Need To Be Successful

• 8+ years' experience, with direct leadership of managers, managing complex international BPO, back-office operations, or call center operations.
• Capability to manage large teams, leading through organizational change and.
• MBA or equivalent advanced degree.
• Certifications in Six Sigma, ITIL, or relevant areas are advantageous.
• Proficiency in MS Excel and other Microsoft Office applications.
• Flexible to support a 24/7 operational environment including night shifts.
  

How We’ll Take Care Of YouTotal RewardsIn addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.Health & WellnessBenefits vary by location but generally include private medical, life, and disability insurance.Inclusive culture and diversityAvalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.