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Avalara APAC
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Senior Manager, Quality Operations

Senior Manager, Quality Operations

Avalara APAC

10 years

0 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform:

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Skills Required

audit data collaboration evidence report strategy design management development sampling consistency lean sigma leadership learning coaching engagement metrics compliance automation support governance audits training risk salesforce freshdesk excel tableau power strategies addition compensation diversity processing api cornerstone recruitment

Work Mode

On-site

Job Type

Full Time

Job Description

What You'll DoWe are looking for a strategic

Senior Manager – Quality Operations

to lead our quality assurance programs across customer-facing operations. You will be pivotal in driving

Continuous Improvement (CI)

, optimizing audit programs, and enhancing through data, insights and collaboration. You lead with insight, think in systems, and act on data—transforming complexity into clarity and action who excels at optimizing complex processes, building teams, and driving continuous improvement through evidence-based decision-making. You will report to the Director of Quality and Data

What Your Responsibilities Will Be

Quality Strategy:

Design, manage quality frameworks across multiple departments (e.g., Notice Management, Case Management, Transactions).
Lead the development of scorecards, sampling methodologies, and audit processes to improve process consistency and customer satisfaction.

Continuous Improvement (CI)

Champion CI culture by identifying causes, process inefficiencies, and improvement opportunities.
Facilitate Lean/Six Sigma-inspired projects to lead measurable gains in quality and operational efficiency.
Build capability across teams by promoting CI methodologies into daily operations.

People Leadership

Mentor a team of data-centric quality professionals, encouraging a culture of analytical rigor, learning, and new ideas through coaching, and strategic recognition.
Build team accountability and engagement through clear goals, performance metrics, and regular feedback loops.

Stakeholder Management & Collaboration

Collaborate with Ops, Compliance, Automation, Data, and Support teams to align QA goals and guide shared outcomes.
Provide guidance to leadership on process improvements, audit insights, and customer pain point resolution.

Insights & Governance

Deliver relevant insights from quality audits and customer feedback to inform process, product, and training strategies.
Ensure adherence to compliance standards and risk mitigation through proactive QA practices.

What You’ll Need To Be Successful

10+ years of experience in Quality, Operations, or Process Excellence roles
Proven track record in driving data-informed quality improvements, with practical application of methodologies like Lean and Six Sigma to enhance operational processes.
People management experience, including team building and cross-functional leadership
Proficiency with QA tools and platforms (Salesforce, Freshdesk) and data tools (Excel, Tableau, Power BI)

Required Skills

Continuous Improvement & Problem Solving
Leadership & Team Development
Develop data-driven strategies that align quality projects with broader goals.
Operational & Risk Awareness
Partner Influence & Collaboration
Data-Driven Decision-making

How We’ll Take Care Of YouTotal RewardsIn addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.Health & WellnessBenefits vary by location but generally include private medical, life, and disability insurance.Inclusive culture and diversityAvalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

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Senior Manager, Quality Operations

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Senior Manager – Quality Operations

Continuous Improvement (CI)

What Your Responsibilities Will Be

Quality Strategy:

Continuous Improvement (CI)

People Leadership

Stakeholder Management & Collaboration

Insights & Governance

Required Skills

What You Need To Know About Avalara

We’re An Equal Opportunity Employer

More Jobs at Avalara APAC