What You'll DoAvalara is seeking a Team Lead – Tax & Compliance to join our Sales & Use Notices team, a key component of our Global Returns Services within the Sales & Use product line. This position is based in our Pune office and presents exciting growth opportunities in a collaborative environment.You will lead a team that supports the Sales & Use Tax – Notices function, ensuring resolution of client inquiries and maintaining high levels of customer satisfaction.Reporting to the Manager – Tax & Compliance, you will be based at our Pune office and requires on-site presence five days a week, supporting a 6:00 PM to 3:00 AM shift.(Pune) – Work from office - 5 days a week.
What Your Responsibilities Will Be
- You will manage SUT Notice Management team tasks for a team size of 10 or more.
- You will manage tax processing tasks in the team (approx. 50% of the time)
- You will perform related duties as assigned by the higher management
- You will lead attainment of high employee satisfaction and retention; lead development of programs within group to attain high employee satisfaction.
- You will Communicate the objective of the project, desired outcomes and measure success.
- You will oversee the Goal setting for self and team members across all IC levels
- You will play a crucial part in hiring talent and grooming them for growth within the team members and and conduct the performance discussions with the team.
- Understand the training needs well and collaborating with SMEs and L&D.
- Ensure all Tax filing submissions are completed, and to Avalara targets on efficiency and profitability.
- Achieve important Goal set by the department. This may be subject to revision couple or more times yearly
- Developing as a people manager, supporting employees by providing guidance, coaching, training and have regular 1:1's. Partner with manager on employee related issues, performance reviews & career conversations.
- Play important role for all Exec and Client escalations. Also propose appropriate RCAPA for future
- Maintaining a profitable revenue from extra hours performed on client issues.
- Follow / Establish strong processes around the Filing tasks across relevant jurisdictions
- Work closely with onsite teams/stakeholders
- Good understanding of State filing guidelines; Identify gaps in process and propose appropriate corrective measures
- Understanding possible automation areas and partner with Engineering / Product teams
What You’ll Need To Be Successful
- Overall experience 8 – 10 years. Sales & Use SME and experience in managing a team for 1 – 2 years min.
- You have excellent language skills in English (oral and written)
- Advanced knowledge of Microsoft Office, especially Excel (Power Pivot, VLOOKUP, HLOOKUP).
- Ability to keep the team motivated under all circumstances with a focus on customer satisfaction
How We’ll Take Care Of YouTotal RewardsIn addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.Health & WellnessBenefits vary by location but generally include private medical, life, and disability insurance.Inclusive culture and diversityAvalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara
We’re defining the relationship between tax and tech.We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
