We are seeking a talented DevOps Engineer to join our team. As a DevOps Engineer, you will be responsible for implementing, and maintaining our continuous integration and delivery pipeline, as well as managing our infrastructure and ensuring its reliability, scalability, and security. We encourage Innovative ideas, Flexible work methods, Knowledge collaboration, good vibes! How will you make an impact? Implement, and manage the continuous integration and delivery pipeline to automate software delivery processes. Collaborate with software developers to ensure that new features and applications are deployed in a reliable and scalable manner. Define and own the AWS environment strategy including optimizing the usage Automation of DevOps pipeline and provisioning of environments Manage and maintain our cloud infrastructure, including provisioning, configuration, and monitoring of servers and services. Provide technical guidance and support to other members of the team. Design, implement, and manage Docker containers and Kubernetes clusters to support our microservices architecture and containerized applications. Develop and maintain Docker images and Kubernetes deployment configurations, including pods, services, deployments, and persistent volumes. Implement and manage networking, storage, security, and monitoring solutions for Docker and Kubernetes environments. Collaborate with software developers to containerize applications and optimize their performance for Docker and Kubernetes. Automate deployment, scaling, and management tasks using Docker Compose, Kubernetes operators, Helm charts, and other tools. Troubleshoot and resolve issues related to Docker containers, Kubernetes clusters, networking, and application deployment. Have you got what it takes? 2-3 years of experience as a DevOps engineer with AWS cloud Strong understanding of Kubernetes & Docker, Jenkins, Ansible, Terraform, AWS Strong understanding of DevOps tools such as Kubernetes, Maven, Ant, NANT MSbuild, Code security - dynamic and static scans, GitHub, GitHub Actions, and logging mechanisms. Working knowledge of AWS Services including aspects of EC2, VPC, S3, Lambda, RDS, Kafka, IAM and others. Exposure to enterprise software architectures, infrastructures, and integration with AWS (or any other cloud solution) Experience with Application Monitoring Metrics Should have good knowledge on shell scripting, Python, and power shell. Should have good knowledge on Linux and windows servers. Comprehensive knowledge of design metrics, analytics tools, benchmarking activities, and related reporting to identify best practices. Consistently demonstrates clear and concise written and verbal communication. Passionately enthusiastic about DevOps & cloud technologies. Ability to work independently, multi-task, and take ownership of various parts of a project or initiative. Certifications such as Docker Certified Associate (DCA) or Certified Kubernetes Administrator (CKA) or AWS Associate Certified is good to have.

Building long-term, strategic, relationships with customers and becoming a trusted advisor is the key success criteria for this role. The VRS consulting team will manage the customer relationship and individual engagements with a strong focus on operational excellence and establishing strategy for business impact. The VRS consulting team has a high level of individual accountability to create customer ROI s, customer engagement renewals, wider business development, and support the growth success of Value Realization Services team. How will you make an impact? Responsible for successful delivery of contact center performance improvement via the relevant NICE solutions, resulting in highly satisfied, referenceable customers Develop and maintain relationships with customers to ensure continued satisfaction Provide strong proven subject matter expertise to guide customers through recommendations and guidance on best practices within the product domains Facilitate Application Design Workshops followed by configuration, application usage testing and application best practices sessions. Collaborate with Business Consultant to align application design and usage with project success criteria and assist with development of recommendations and roadmap. Provide input into the project plan, deadlines, dependencies, and overlaying VRS activities Partner with other NICE team members to provide an excellent customer experience and internal collaboration to develop improved process recommendations Complete required project documentation on time, submit timecards according to policy, and track to annual objectives. Stay up to date with Industry standards and processes of WEM, CCaaS and Digital/AI and produce collateral, whitepapers etc. that help promote NICE Value Realization Services Provide support to perform financial analysis, benefits/impact analysis and create ROI models for the specific product domains Develop repeat business opportunities via successful delivery, credibility and thought leadership provided Identifying additional solution opportunities and providing information to account team Have you got what it takes? Deep and broad understanding of the WFM, Quality and Analytics solutions (NICE WFM, Nexidia and QC are a plus) Total 8 + and minimum of 3 years of experience supporting a contact center environment with Workforce Management, Quality and Analytics Proven ability to work independently while effectively handling project stakeholders, provide thought leadership, and gain strategic partnership Providing support to contact center teams and demonstrated operational performance improvements with benefit Excellent verbal, written communication and presentation skills are a must Multi-industry experience preferred

This position demands a strong expertise in any one or more front-end technologies like Vue.js (Preferred),React , Angular and the strong hold in JavaScript, HTML and CSS and Typescript along with knowledge of C# as web application development. We are looking for a UI developer for senior software engineer role to join our dynamic and growing Public Safety R&D engineering team in Pune. How will you make an impact? Design of software feature(s) according to agreed architecture and requirements Implementation of software features according to design Planning and performing developer level testing to ensure fit to design and requirements Interface with various R&D groups and with support tiers Review code and mentor juniors in the team. Supporting customer by solving product issues. Interface with various R&D groups and with support tiers Have you got what it takes? Qualifications : Degree in Computer Science, Industrial/Electronic Engineering Experience : Experience working in software Industry as a software engineer (developer) A strong grasp of Web Application Development Knowledge of progressive web app development will be preferred Experience working in Public Safety or Contact Center domain will be an added advantage Substantial capabilities in the domain, analyses information and deduces conclusions within the professional space, seen as a professional by the team and peer community. High attention to details and works well in a dynamic and intense environment Experience developing enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. Experience with Open Source Software (OSS) technology frameworks, platforms, and tools Experience with enterprise Security requirements implementation Excellent interpersonal skills, demonstrated ability to influence others, especially in sensitive or complex situations Passion to educate and mentor others in engineering best practices and patterns, team player Experience working with Agile/SCRUM/Agile SAFe software development methodology Great initiative, a proven ability to tackle projects with a can-do attitude Proven experience in operating within a global environment Self-starter, autodidactic Skills Required : Experience of one or more frameworks: Vue.js(Preferred) React Angular JavaScript, HTML & CSS TypeScript Experience with Jasmine/Karma or Vitest and other Web unit testing frameworks Redux (or any state management) (Single Page Application) SPA framework with Vue.JS Experience with Micro front-end Architecture, Accessibility Tools. Reactive programming Bootstrap 4 and above SOLID principles Common development tools (NPM, Babel, Webpack, Storybook, Lighthouse etc) Web accessibility / WCAG compliance knowledge RESTful APIs Git Skills Desired: Azure DevOps, TeamCity OAuth / OWASP Software development experience in C#, .NET (.NET Core & .NET Framework), Azure, MS-SQL Following coding standards, practices such as writing Unit test cases, attending code reviews Knowledge of Kubernetes, docker preferred.

As a Data Engineer, you will be responsible for designing, building, and maintaining large-scale data systems, as we'll as working with cross-functional teams to ensure efficient data processing and integration. You will leverage your knowledge of Apache Spark to create robust ETL processes, optimize data workflows, and manage high volumes of structured and unstructured data. How will you make an impact Design, implement, and maintain data pipelines using Apache Spark for processing large datasets. Work with data engineering teams to optimize data workflows for performance and scalability. Integrate data from various sources, ensuring clean, reliable, and high-quality data for analysis. Develop and maintain data models, databases, and data lakes. Build and manage scalable ETL solutions to support business intelligence and data science initiatives. Monitor and troubleshoot data processing jobs, ensuring they run efficiently and effectively. Collaborate with data scientists, analysts, and other stakeholders to understand business needs and deliver data solutions. Implement data security best practices to protect sensitive information. Maintain a high level of data quality and ensure timely delivery of data to end-users. Continuously evaluate new technologies and frameworks to improve data engineering processes. Have you got what it takes 4-7 years of experience as a Data Engineer, with a strong focus on Apache Spark and big data technologies. Expertise in Spark SQL , DataFrames , and RDDs for data processing and analysis. Proficient in programming languages such as Python , Scala , or Java for data engineering tasks. Hands-on experience with cloud platforms like AWS , specifically with data processing and storage services (eg, S3 , BigQuery , Redshift , Databricks ). Experience with ETL frameworks and tools such as Apache Kafka , Airflow , or NiFi . Strong knowledge of data warehousing concepts and technologies (eg, Redshift , Snowflake , BigQuery ). Familiarity with containerization technologies like Docker and Kubernetes . Knowledge of SQL and relational databases, with the ability to design and query databases effectively. Solid understanding of distributed computing, data modeling, and data architecture principles. Strong problem-solving skills and the ability to work with large and complex datasets. Excellent communication and collaboration skills to work effectively with cross-functional teams. You will have an advantage if you also have: Knowledge of SQL and relational databases, with the ability to design and query databases effectively. Solid understanding of distributed computing, data modeling, and data architecture principles. Strong problem-solving skills and the ability to work with large and complex datasets

As a senior software engineer, you're entrusted with a pivotal role in the development process, leveraging your extensive experience and technical prowess to drive the creation of complex software solutions. You would be working as part of a core RD team working on a multi-region multitenant cloud-based SaaS product using cutting-edge technologies like Microservices, AWS, Java, Spring, Angular, JS etc How will you make an impact Degree in Computer Science, Industrial/Electronic Engineering Strong Backend expertise development experience in Node.js, TypeScript, Java, Spring Boot, Rest API. Strong knowledge around concurrency, and code performance A comprehensive familiarity and proven experience in OOD/OOP Experience developing enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. Have you got what it takes IT experience 4-7 years. Experience in high performance, highly available, and scalable systems Deep knowledge and experience with software design patterns and how they can effectively be incorporated into software design and when not. Passion to educate and mentor others in engineering best practices and patterns - team player. Experience working with Agile/SCRUM/Agile software development methodology. Great initiative - proven ability to tackle projects with a can-do attitude. Proven experience in operating within a global environment. You will have an advantage if you also have: Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS) Knowledge of Serverless computing and/or Cloud-Native Development

Conduct cutting-edge research and develop advanced NLP algorithms and models. Build and fine-tune deep learning and machine learning models, with a focus on large language models. Work closely with internal stakeholders to define model requirements and ensure alignment with business objectives. Develop AI predictive models and perform data and model accuracy analyses. Produce and present findings, technical concepts, and model recommendations to both technical and non-technical stakeholders. Develop and maintain scripts/tools to automate both new model production and updates to existing model packages. Stay abreast of the latest advancements in data science research and contribute to the development of our knowledge base. Collaborate with developers to design automation and tool improvements for model building. Maintain documentation of processes and projects across all supported languages and environments. Have you got what it takes Masters degree in the field of Computer Science, Technology, Engineering, Math, or equivalent practical experience Minimum of 4-7 years of data science work experience, including implementing machine learning and NLP models using real-life data. Strong research skills, with a proven track record of developing and implementing advanced machine learning algorithms. Advanced knowledge of supervised and unsupervised machine learning algorithms. Excellent proficiency in Python programming. Experience with deep learning models and libraries such as PyTorch, TensorFlow, Hands-on experience with transformer models and Gen AI frameworks (HuggingFace, AWS Bedrock, Azure Foundry ). Strong verbal and written communication skills, including effective presentation abilities. Ability to work independently and as part of a team, demonstrating analytical thinking and problem-solving skills. You will have an advantage if you also have: Experience deploying models in production environments, ensuring scalability and performance using AWS/GCP/Azure Familiarity with relational databases and query languages (eg, MSSQL) and basic SQL knowledge. Experience with Retrieval-Augmented Generation (RAG) pipelines Understanding of multimodal models (text, audio, vision). Experience in Customer Experience domains. Experience working on international, globe-spanning teams. Past participation in a formal research setting. Experience as part of a software organization

Conduct cutting-edge research and develop advanced NLP algorithms and models. Build and fine-tune deep learning and machine learning models, with a focus on large language models. Work closely with internal stakeholders to define model requirements and ensure alignment with business objectives. Develop AI predictive models and perform data and model accuracy analyses. Produce and present findings, technical concepts, and model recommendations to both technical and non-technical stakeholders. Develop and maintain scripts/tools to automate both new model production and updates to existing model packages. Stay abreast of the latest advancements in data science research and contribute to the development of our knowledge base. Collaborate with developers to design automation and tool improvements for model building. Maintain documentation of processes and projects across all supported languages and environments. Have you got what it takes? Masters degree in the field of Computer Science, Technology, Engineering, Math, or equivalent practical experience Minimum of 4-7 years of data science work experience, including implementing machine learning and NLP models using real-life data. Strong research skills, with a proven track record of developing and implementing advanced machine learning algorithms. Advanced knowledge of supervised and unsupervised machine learning algorithms. Excellent proficiency in Python programming. Experience with deep learning models and libraries such as PyTorch, TensorFlow, Hands-on experience with transformer models and Gen AI frameworks (HuggingFace, AWS Bedrock, Azure Foundry ). Strong verbal and written communication skills, including effective presentation abilities. Ability to work independently and as part of a team, demonstrating analytical thinking and problem-solving skills. You will have an advantage if you also have: Experience deploying models in production environments, ensuring scalability and performance using AWS/GCP/Azure Familiarity with relational databases and query languages (eg, MSSQL) and basic SQL knowledge. Experience with Retrieval-Augmented Generation (RAG) pipelines Understanding of multimodal models (text, audio, vision). Experience in Customer Experience domains. Experience working on international, globe-spanning teams. Past participation in a formal research setting. Experience as part of a software organization

We are looking for a Software Engineer to join our growing team of highly skilled engineers working on a variety of applications and services to support our omni-channel, proactive communication platform. You will be working in multidisciplinary team with other professionals delivering high quality and secure software within an Agile delivery framework. The role will be based in Pune, India. Extensive collaboration and communication with UK and US based teams will be a key part of the job, so excellent communication skills are critical. How will you make an impact Write, test and maintain code which adheres to internal guidelines and industry best practices. Ensure applications are built to modern security standards. Write reusable code and libraries. Write automated tests to ensure code has the appropriate level of test coverage. Take part in code reviews (as reviewer and reviewee). Participate and contribute in team Scrum ceremonies. Create and maintain the required documentation. Responsible for defined tasks of low to medium complexity Have you got what it takes? At least 3 years of software engineering experience. Strong C# experience including OOP and application of modern design patterns (2+ years). Strong in NetCore , Microservices,- EF/ Ado.Net Experience designing and building web-based products using the .NET Core framework. Experience with frontend technology - Angular framework. Strong relational database experience with proficiency in writing and troubleshooting SQL (preferably MySQL). Proficient in writing testable and reusable code and developing scalable applications. Proficient working with Git, Azure DevOps, CI/CD and other development process tooling. Excellent communication skills. Strong analytical and problem-solving skills.

Job Description So, what s the role all about? We are seeking a dynamic and experienced Director of First Line Support (FLS) to lead our 24x7 FLS support operation. This role is critical as the first point of contact for our global customer base, ensuring exceptional service delivery and operational excellence. The ideal candidate will be a strategic leader with a passion for customer success, talent development, and continuous improvement. What you will be doing? Leadership & Strategy Lead and manage a 24x7 First Line Support team providing global coverage. Define and execute the FLS strategy aligned with overall support and business goals. Serve as the escalation point for critical customer issues and ensure timely resolution. Talent Acquisition & Development Recruit, onboard, and retain top-tier support talent. Design and implement training programs focused on technical skills, product knowledge, and support processes. Foster a culture of learning and career progression, positioning FLS as a feeder team for other support functions. Operational Excellence Ensure consistent, high-quality customer interactions across all channels (email, chat, phone, ticketing). Monitor and report on key performance indicators (KPIs) such as response time, resolution time, CSAT, and SLA adherence. Drive process improvements and automation to enhance efficiency and scalability. Collaboration & Communication Work closely with Product, Engineering, and Tier 2/3 Support teams to ensure seamless issue escalation and resolution. Provide regular updates to senior leadership on team performance, challenges, and opportunities. Represent the voice of the customer in internal discussions and initiatives. Have you got what it takes? 10+ years of experience in technical support or customer service, with at least 5 years in a leadership role. Proven experience managing global, 24x7 support operations. Strong background in hiring, training, and developing high-performing teams. Excellent communication, interpersonal, and stakeholder management skills. Familiarity with support tools (e.g., Zendesk, ServiceNow, Salesforce) and ITIL best practices. Bachelors degree in Computer Science, Information Technology, or a related field (Master s preferred). Preferred Attributes: Experience in a SaaS or technology-driven environment. Ability to thrive in a fast-paced, high-growth, and customer-centric organization. Passion for mentoring and growing future leaders. What s in it for you? Enjoy NICE-FLEX! Requisition ID: 7353 Reporting into: Vice President, Support Role Type: People Manager

So, what s the role all about Seeking a skilled and experienced Professional Services Engineer, youll be the go-to expert for implementing and optimizing our software solutions ensuring that the software meets the clients needs and integrates seamlessly with their existing systems. How will you make an impact Implementing various customized java-based solutions on top of NICE Workforce Management (WFM product on windows and/or Linux environment. Lead product consulting call with customer team - understand their requirement/use case and provide product expertise. Implementation and provide necessary support to customers and 3rd party integrators. Work directly with NICE internal customer teams to assist with any technical questions during the implementation. Create technical documents as per NICE standards and processes. Troubleshoot and resolve implementation defects and issues during project execution. Maintain regular communication and updates to customers and NICE management throughout the project. Implementation of software solutions on Windows and Linux environments Application software implementation, support, and troubleshooting Programing software design, implementation, testing and troubleshooting Servers. Have you got what it takes 4-6 years of systems engineering/technical implementation delivery experience. Engineering degree in a Computer/IT/Software or related Field. Excellent communication and problem-solving skills Proven ability to work in a dynamic team environment across geographically distributed. Proven ability to learn new products/solutions. Implementing and integrating large scale deployments of client-server solutions in the enterprise industry. Proven ability to delight customers. Ability to learn and adapt to new technologies independently and quickly. You will have an advantage if you also have: Presentation Skills RHEL Linux Windows Sever Familiarity with SOAP and REST API as well as hands on using tolls like SoapUI and Postman SQL Objects, basic query, and update knowledge Development experience is a significant advantage. Familiarity with contact center field especially Workforce Management (Preferred but not Mandatory) Linux Certified

What s the role all about As a Senior BI Developer, you ll be a key contributor to developing Reports in a multi-region, multi-tenant SaaS product. You ll collaborate with the core RD team to build high-performance Reports to serve the use cases of several applications in the suite. How will you make an impact Take ownership of the software development lifecycle, including design, development, unit testing, and deployment, working closely with QA teams. Ensure that architectural concepts are consistently implemented across the product. Act as a product expert within RD, understanding the product s requirements and its market positioning. Work closely with cross-functional teams (Product Managers, Sales, Customer Support, and Services) to ensure successful product delivery. Have you got what it takes Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 4-7 years of BI report development experience Expertise in SQL any cloud-based databases. Would be able to work with any DB to write SQL for any business needs. Expertise in any BI tools like Tableau, Power BI, MicroStrategy etc.. Experience working in enterprise Data warehouse/ Data Lake system Strong knowledge of Analytical Data base and schemas Development experience building solutions that leverage SQL and NoSQL databases. Experience/Knowledge of Snowflake an advantage. In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework Experience working in functional testing, Performance testing etc.. Experience working in any Performance test script generation - Jmeter, Gatling etc.. Experience working in automating the Testing process for E2E and Regression cases. Experience working in JAVA/ Web services will be added advantage. Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc What s in it for you Enjoy NICE-FLEX! Requisition ID: 6632 Reporting into: Tech Manager Role Type: Individual Contributor

So, what s the role all about We are looking for an experienced QA professional with a strong background in testing distributed systems. The ideal candidate can work independently, has strong experience with test automation, and is self-driven to ensure high-quality software delivery. You will be working in multidisciplinary team with other professionals delivering high quality and secure software within an Agile delivery framework. The role will be based in Pune, India. Extensive collaboration and communication with US based teams will be a key part of the job, so excellent communication skills are critical. How will you make an impact Design and execute test plans for functional, regression, performance, and end-to-end testing. Create and maintain automated test scripts using Playwright (TypeScript/JavaScript preferred) or Selenium Perform manual testing where necessary to ensure comprehensive test coverage. Collaborate with development teams to identify and resolve defects effectively. Participate in code reviews and advocate for QA best practices. Ensure efficient use of tools and processes, including version control systems and CI/CD pipelines. Continuously enhance testing processes and methodologies to improve quality and reliability. Participate and contribute to team Scrum ceremonies. Create and maintain the required documentation. Is a team player. Have you got what it takes 5+ years of experience in software testing, with 3+ years in automated testing of Angular applications. Hands-on experience with Playwright or Selenium automation testing. Strong understanding of test automation design patterns, tools, and writing tests in Java/JavaScript/TypeScript. ISTQB certification (or equivalent) preferred. Experience in creating clear test plans, scripts, and reporting results. Practical experience in manual and automated testing across UI, business logic, data access, and APIs. Experience in API/Web Services Testing using tools like Postman. Familiarity with cross-browser and non-functional testing strategies. Proficient in SQL and Jenkins for CI/CD. You will have an advantage if you also have: Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS) Performance testing of API and UI based applications. What s in it for you Enjoy NICE-FLEX! Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor

So, what s the role all about The Tech Manager of Engineering plans and directs all aspects of engineering activities and projects within the organization and manages a team of engineers. Ensures all engineering projects, initiatives, and processes are in conformance with organizations established policies and objectives. The ideal candidate should have strong technical skills and be able to provide expert technical guidance for engineering initiatives. He should also be good with project management skills and. Guides the team to follow the best software development and testing processes and tools to ensure best quality of products. How will you make an impact Work closely with product manager, technical architect, QA engineers, Technical writers, and software engineers to define/develop features - big and small for our products. Actively guide and mentor the team to develop product features. Assist in the development of short, medium, and long-term plans to achieve strategic objectives Drive and impact all current processes related to software development and improvements across the org as necessary. Manage all people aspects of the team, such as hiring, reviews, mentoring, and promotions, etc. Prioritize, assign and manage department activities and projects in accordance with the RD departments goals and objectives. Develop performance-oriented culture Promote innovation Ensure best software quality of products Key Responsibilities: Lead and manage data science teams, providing guidance, direction, and mentorship. Drive research initiatives, foster innovation, and find cutting-edge solutions to complex problems. Collaborate with cross-functional stakeholders to facilitate communication and synergy between teams. Create thought leadership in the field and be the AI leader of the team. Enhance research agility and progression. Work closely with product managers, DS Research teams, Engineering teams, and data scientists to build futuristic ML models. Actively guide and mentor team of Data Scientists. Manage all people aspects of the team, such as hiring, reviews, mentoring, and promotions, etc. Prioritize, assign and manage department activities and projects in accordance with the RD departments goals and objectives. Develop performance-oriented culture Have you got what it takes 13+ years of experience in Software Engineering At least 2 years experience in managing teams of software developers and testers. Experience delivering data analytics projects/platform and architecture guidelines particularly using public cloud Ability to design data lake, data pipelines and analytics platform Has extensive experience with large projects (large number of stakeholders, multi locations/global footprint, complex SaaS products) Development experience with developing software around BigData and Machine Learning. Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. Deep experience with Agile/SCRUM/SAFe software development methodologies. Experience developing Cloud based software products that can perform, scale, and integrate into a broad Cloud ecosystem. Experience with CI CD practices using standard tools such as Jenkins, Docker, VMs and Artifactory Effective People Management skills - Holds team members accountable and inspires, motivates, develops, and engages team to create strong morale and spirit; shares wins and successes; fosters open dialogue, and creates a feeling of belonging in the team Preferred - Experience to work on Cloud hosted SaaS platform Experience to create data pipelines in AWS ecosystem Experience in Machine Learning Experience in visualization What s in it for you Enjoy NICE-FLEX! Reporting into: Director, Engineering,Actimize Role Type: People Manager Req ID: 7344

We are looking for a highly driven and technically skilled Software Engineer to lead the integration of various Content Management Systems with AWS Knowledge Hub, enabling advanced Retrieval-Augmented Generation (RAG) search across heterogeneous customer data without requiring data duplication. This role will also be responsible for expanding the scope of Knowledge Hub to support non-traditional knowledge items and enhance customer self-service capabilities. You will work at the intersection of AI, search infrastructure, and developer experience to make enterprise knowledge instantly accessible, actionable, and AI-ready. How will you make an impact Integrate CMS with AWS Knowledge Hub to allow seamless RAG-based search across diverse data types eliminating the need to copy data into Knowledge Hub instances. Extend Knowledge Hub capabilities to ingest and index non-knowledge assets, including structured data, documents, tickets, logs, and other enterprise sources. Build secure, scalable connectors to read directly from customer-maintained indices and data repositories. Enable self-service capabilities for customers to manage content sources using App Flow, Tray.ai, configure ingestion rules, and set up search parameters independently. Collaborate with the NLP/AI team to optimize relevance and performance for RAG search pipelines. Work closely with product and UX teams to design intuitive, powerful experiences around self-service data onboarding and search configuration. Implement data governance, access control, and observability features to ensure enterprise readiness. Have you got what it takes Proven experience with search infrastructure, RAG pipelines, and LLM-based applications. 8+ Years hands-on experience with AWS Knowledge Hub, AppFlow, Tray.ai, or equivalent cloud-based indexing/search platforms. Strong backend development skills (Python, Typescript/NodeJS, .NET/Java) and familiarity with building and consuming REST APIs. Infrastructure as a code (IAAS) service like AWS Cloud formation, CDK knowledge Deep understanding of data ingestion pipelines, index management, and search query optimization. Experience working with unstructured and semi-structured data in real-world enterprise settings. Ability to design for scale, security, and multi-tenant environment.

We are looking for a highly driven and technically skilled Software Engineer to lead the integration of various Content Management Systems with AWS Knowledge Hub, enabling advanced Retrieval-Augmented Generation (RAG) search across heterogeneous customer data without requiring data duplication. This role will also be responsible for expanding the scope of Knowledge Hub to support non-traditional knowledge items and enhance customer self-service capabilities. You will work at the intersection of AI, search infrastructure, and developer experience to make enterprise knowledge instantly accessible, actionable, and AI-ready. How will you make an impact Integrate CMS with AWS Knowledge Hub to allow seamless RAG-based search across diverse data types eliminating the need to copy data into Knowledge Hub instances. Extend Knowledge Hub capabilities to ingest and index non-knowledge assets, including structured data, documents, tickets, logs, and other enterprise sources. Build secure, scalable connectors to read directly from customer-maintained indices and data repositories. Enable self-service capabilities for customers to manage content sources using App Flow, Tray.ai, configure ingestion rules, and set up search parameters independently. Collaborate with the NLP/AI team to optimize relevance and performance for RAG search pipelines. Work closely with product and UX teams to design intuitive, powerful experiences around self-service data onboarding and search configuration. Implement data governance, access control, and observability features to ensure enterprise readiness. Have you got what it takes Proven experience with search infrastructure, RAG pipelines, and LLM-based applications. 2+ Years hands-on experience with AWS Knowledge Hub, AppFlow, Tray.ai, or equivalent cloud-based indexing/search platforms. Strong backend development skills (Python, Typescript/NodeJS, .NET/Java) and familiarity with building and consuming REST APIs. Infrastructure as a code (IAAS) service like AWS Cloud formation, CDK knowledge Deep understanding of data ingestion pipelines, index management, and search query optimization. Experience working with unstructured and semi-structured data in real-world enterprise settings. Ability to design for scale, security, and multi-tenant environment.

So, what s the role all about? We are looking for an experienced QA professional with a strong background in testing distributed systems. The ideal candidate can work independently, has strong experience with test automation, and is self-driven to ensure high-quality software delivery. You will be working in multidisciplinary team with other professionals delivering high quality and secure software within an Agile delivery framework. The role will be based in Pune, India. Extensive collaboration and communication with US based teams will be a key part of the job, so excellent communication skills are critical. How will you make an impact? Design and execute test plans for functional, regression, performance, and end-to-end testing. Create and maintain automated test scripts using Playwright (TypeScript/JavaScript preferred) or Selenium Perform manual testing where necessary to ensure comprehensive test coverage. Collaborate with development teams to identify and resolve defects effectively. Participate in code reviews and advocate for QA best practices. Ensure efficient use of tools and processes, including version control systems and CI/CD pipelines. Continuously enhance testing processes and methodologies to improve quality and reliability. Participate and contribute to team Scrum ceremonies. Create and maintain the required documentation. Is a team player. Have you got what it takes? 5+ years of experience in software testing, with 3+ years in automated testing of Angular applications. Hands-on experience with Playwright or Selenium automation testing. Strong understanding of test automation design patterns, tools, and writing tests in Java/JavaScript/TypeScript. ISTQB certification (or equivalent) preferred. Experience in creating clear test plans, scripts, and reporting results. Practical experience in manual and automated testing across UI, business logic, data access, and APIs. Experience in API/Web Services Testing using tools like Postman. Familiarity with cross-browser and non-functional testing strategies. Proficient in SQL and Jenkins for CI/CD. You will have an advantage if you also have: Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS) Performance testing of API and UI based applications. What s in it for you? Enjoy NICE-FLEX! Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor

So, what s the role all about? We are looking for a highly driven and technically skilled Software Engineer to lead the integration of various Content Management Systems with AWS Knowledge Hub, enabling advanced Retrieval-Augmented Generation (RAG) search across heterogeneous customer data without requiring data duplication. This role will also be responsible for expanding the scope of Knowledge Hub to support non-traditional knowledge items and enhance customer self-service capabilities. You will work at the intersection of AI, search infrastructure, and developer experience to make enterprise knowledge instantly accessible, actionable, and AI-ready. How will you make an impact? Integrate CMS with AWS Knowledge Hub to allow seamless RAG-based search across diverse data types eliminating the need to copy data into Knowledge Hub instances. Extend Knowledge Hub capabilities to ingest and index non-knowledge assets, including structured data, documents, tickets, logs, and other enterprise sources. Build secure, scalable connectors to read directly from customer-maintained indices and data repositories. Enable self-service capabilities for customers to manage content sources using App Flow, Tray.ai, configure ingestion rules, and set up search parameters independently. Collaborate with the NLP/AI team to optimize relevance and performance for RAG search pipelines. Work closely with product and UX teams to design intuitive, powerful experiences around self-service data onboarding and search configuration. Implement data governance, access control, and observability features to ensure enterprise readiness. Have you got what it takes? Proven experience with search infrastructure, RAG pipelines, and LLM-based applications. 5+ Years hands-on experience with AWS Knowledge Hub, AppFlow, Tray.ai, or equivalent cloud-based indexing/search platforms. Strong backend development skills (Python, Typescript/NodeJS, .NET/Java) and familiarity with building and consuming REST APIs. Infrastructure as a code (IAAS) service like AWS Cloud formation, CDK knowledge Deep understanding of data ingestion pipelines, index management, and search query optimization. Experience working with unstructured and semi-structured data in real-world enterprise settings. Ability to design for scale, security, and multi-tenant environment. What s in it for you? Enjoy NICE-FLEX! Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor

What s the role all about? As a BI Developer, you ll be a key contributor to developing Reports in a multi-region, multi-tenant SaaS product. You ll collaborate with the core R&D team to build high-performance Reports to serve the use cases of several applications in the suite. How will you make an impact? Take ownership of the software development lifecycle, including design, development, unit testing, and deployment, working closely with QA teams. Ensure that architectural concepts are consistently implemented across the product. Act as a product expert within R&D, understanding the product s requirements and its market positioning. Work closely with cross-functional teams (Product Managers, Sales, Customer Support, and Services) to ensure successful product delivery. Design and build Reports for given requirements. Create design documents, test cases for the reports Develop SQL to address the adhoc report requirements, conduct analyses Create visualizations and reports as per the requirements Execute unit testing, functional & performance testing and document the results Conduct peer reviews and ensure quality is met at all stages Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 2-4 years of BI report development experience Expertise in SQL & any cloud-based databases. Would be able to work with any DB to write SQL for any business needs. Experience in any BI tools like Tableau, Power BI, MicroStrategy etc.. Experience working in enterprise Data warehouse/ Data Lake system Strong knowledge of Analytical Data base and schemas Development experience building solutions that leverage SQL and NoSQL databases. Experience/Knowledge of Snowflake an advantage. In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework Experience working in functional testing, Performance testing etc.. Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc Experience working in Continuous Integration and Delivery practices using industry standard tools such as Jenkins Experience working in an Agile methodology development environment and using work item management tools like JIRA What s in it for you? Enjoy NICE-FLEX! Reporting into: Tech Manager Role Type: Individual Contributor

Responsibilities: * Transport passengers safely * Maintain vehicle cleanliness & safety standards * Follow established routes & schedules * Load/unload luggage efficiently * Communicate with dispatch team

Responsibilities: * Dispense medications accurately * Maintain inventory levels * Collaborate with healthcare team on patient care plans * Ensure compliance with regulatory standards * Provide expert advice on medication usage