As a Senior Front-End Engineer, you'll be a key contributor to developing a multi-region, multi-tenant SaaS product. you'll collaborate with the core R&D team, using technologies like Angular, JavaScript, and AWS to build scalable, high-performance user interfaces within a cloud-first, microservices-driven environment. How will you make an impact? Take ownership of the software development lifecycle, including design, development, unit testing, and deployment, working closely with QA teams. Ensure that architectural concepts are consistently implemented across the product. Act as a product expert within R&D, understanding the product s requirements and its market positioning. Work closely with cross-functional teams (Product Managers, Sales, Customer Support, and Services) to ensure successful product delivery. Key Responsibilities: Design and implement software features in alignment with product specifications and adhere to High-Level Design (HLD) and Low-Level Design (LLD) standards. Contribute to the development of scalable, multi-tenant SaaS solutions from the front-end. Collaborate with Product Management, UX, R&D, and DevOps teams to deliver seamless, end-to-end solutions. Advocate for and implement Continuous Integration and Delivery (CI/CD) practices to improve development efficiency and product quality. Mentor junior engineers, share knowledge, and promote best practices within the team. Assist in solving complex technical problems and enhance product functionality through innovative solutions. Conduct code reviews to ensure adherence to design principles and maintain high-quality standards. Plan and execute unit testing to verify functionality and ensure automation coverage. Contribute to the ongoing support of software features, ensuring complete quality coverage and responsiveness to any issues during the software lifecycle. Qualifications & Experience: Bachelor s or master s degree in computer science, Electronics Engineering, or a related field from a reputed institute. 8-10 years of experience in software development with a strong focus on front-end technologies. Expertise in Angular, JavaScript and TypeScript. Proven experience in working with RESTful APIs and seamlessly integrating them into front-end applications. Experience in developing high-performance, highly available, and scalable systems. Strong understanding of Object-Oriented Analysis and Design (OOAD) and design patterns. Hands-on experience with scalable, multi-tenant SaaS-based solutions, particularly in front-end/UI development. Experience working with public cloud platforms like AWS, Azure, and GCP. Proficiency in developing solutions that leverage both SQL and NoSQL databases. Hands-on experience with Continuous Integration and Delivery (CI/CD) practices using tools like Jenkins

This position will lead multiple R&D teams that are developing a portfolio of enterprise grade and cloud scale products. We are looking for someone who is an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers. How will you make an impact? Lead the development of an enterprise-grade SaaS software product. Be the people manager for a software development team, including developers, testers, DevOps engineers, other roles. Work with the line of business to define the product roadmap and strategy. Lead the development of short, medium, and long-term plans to achieve strategic objectives. Work closely with product managers, technical architects, technical writers, and software engineers to define/develop features big and small for our products. Lead the teams delivery to a successful release by tracking work, dependencies and risks and taking corrective actions as necessary. Be accountable for the quality of the product by ensuring best quality engineering practices are followed including (but not limited to): unit tests, test automation, code reviews, and secure development practices. Manage all people aspects of the team, such as hiring, reviews, mentoring, promotions, etc Provide worldwide support to our customers. Prioritize, assign, and manage department activities and projects in accordance with the R&D departments goals and objectives. Adjust hours of work, priorities, and staff assignments to ensure efficient operation based on workload. Design and present projects to improve current process and overall platform Have you got what it takes? BE/BTech in computer science / ME/MTech/MBA optional 14+ years of experience in Software Engineering. At least 5 years experience in managing multiple teams of software developers. Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. Experience developing and supporting multi-tenant cloud-native software delivered as-a-service (SaaS). Good exposure to cloud architecture and associated design patterns for development, deployment, and maintenance. Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring. Familiar with Quality KPIs and SLAs for SaaS applications. Experience of product development using Angular, Javascript, Typescript technologies and web technologies. Experience of full stack development using C#/.NET is an added advantage. Experience of development of BI products: understanding of data visualization, data warehouse / data lake concepts, reporting data sets is an added advantage. Experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS). Experience working in a global product software company for enterprise customers (Fortune 100 companies). Experience working abroad or with global teams is preferred. Demonstrated ability to deftly influence others, especially in sensitive or complex situations. Deep experience with agile software development techniques and pitfalls. Excellent communication skills, problem-solving and decision-making skills.

You will be a key contributor to developing a multi-region, multi-tenant SaaS product. You will collaborate with the core R&D team, using technologies like .NET/C#, AWS, and Data to build scalable, high-performance products within a cloud-first, microservices-driven environment. How will you make an impact? Take ownership of the software development lifecycle, including design, development, unit testing, and deployment, working closely with QA teams. Ensure that architectural concepts are consistently implemented across the product. Act as a product expert within R&D, understanding the product s requirements and its market positioning. Work closely with cross-functional teams (Product Managers, Sales, Customer Support, and Services) to ensure successful product delivery. Key Responsibilities: Lead the design and implementation of software features in alignment with product specifications and adhere to High-Level Design (HLD) and Low-Level Design (LLD) standards. Lead the development of scalable, multi-tenant SaaS solutions. Collaborate with Product Management, R&D, UX, and DevOps teams to deliver seamless, end-to-end solutions. Advocate for and implement Continuous Integration and Delivery (CI/CD) practices to improve development efficiency and product quality. Mentor junior engineers, share knowledge, and promote best practices within the team. Assist in solving complex technical problems and enhance product functionality through innovative solutions. Conduct code reviews to ensure adherence to design principles and maintain high-quality standards. Plan and execute unit testing to verify functionality and ensure automation coverage. Contribute to the ongoing support of software features, ensuring complete quality coverage and responsiveness to any issues during the software lifecycle. Qualifications & Experience: Bachelor s or Master s degree in Computer Science, Electronics Engineering, or a related field from a reputed institute. More than 11 years of experience in software development with a strong focus on backend technologies and a track record of delivering complex projects. Expertise in C#, .NET for back-end development. Angular, Javascript, Typescript experience is an added advantage. Experience in developing high-performance, highly available, and scalable systems. Working knowledge of RESTful APIs Solid understanding of scalable and microservices architectures, performance optimization, and secure coding practices. Exceptional problem-solving skills and the ability to work on multiple concurrent projects. Experience working with public cloud platforms like AWS (preferred), Azure, and GCP. Proficiency in developing solutions that leverage both SQL and NoSQL databases. Hands-on experience with Continuous Integration and Delivery (CI/CD) practices using tools like Docker, Kubernetes, and other modern pipelines

The role of a Software Developer involves collaborating with development teams and product managers to craft software solutions that seamlessly integrate diverse content sources into existing applications and architectures. Their responsibilities encompass onboarding new content sources, integrating existing feeds, developing and managing databases and applications, and crafting robust APIs. They also actively participate in problem-solving activities, conduct thorough software testing, troubleshoot and debug software, and ensure comprehensive technical documentation. How will you make an impact? Work closely with development teams and product managers to comprehend requirements and devise software solutions aligned with business objectives. Lead the onboarding and implementation of new content sources while seamlessly integrating existing ones into current applications and architecture. Develop and maintain efficient databases and applications that support content integration and fulfill business needs. Design and implement effective APIs to enable seamless communication between different systems and components, ensuring scalability and documentation. Actively engage in internal and external problem-solving endeavors, including technical workshops, to address challenges and optimize software solutions. Conduct rigorous software testing to ensure responsiveness, efficiency, and reliability, resolving any identified issues through thorough debugging. Proactively troubleshoot, debug, and upgrade software to maintain peak performance, incorporating enhancements based on user feedback and evolving requirements. Produce comprehensive technical documentation detailing software solutions, APIs, and development processes to facilitate understanding and future maintenance. Have you got what it takes? Proven experience working effectively in Agile development teams, demonstrating a strong grasp of Agile/Lean principles and methodologies. Deep understanding of C#, .NET, and their associated ecosystem, coupled with hands-on experience in various technical areas including: Developing APIs, particularly REST or equivalent. Proficiency in T-SQL or equivalent for database operations. Implementation of test-driven development practices and design patterns. Automation of build, test, and deployment processes. Familiarity with cloud platforms such as Azure and/or AWS. Proficiency in version control using Git and basic DevOps principles. Previous experience in the financial services sector is advantageous. Ability to communicate effectively with external customers, internal colleagues, and non-technical audiences. Strong time management skills, ability to work independently or as part of a team, and excellent written and verbal English communication skills.

You will be a key contributor to developing a multi-region, multi-tenant SaaS product. You will collaborate with the core RD team, using technologies like .NET/C#, AWS, and Data to build scalable, high-performance products within a cloud-first, microservices-driven environment. How will you make an impact Take ownership of the software development lifecycle, including design, development, unit testing, and deployment, working closely with QA teams. Ensure that architectural concepts are consistently implemented across the product. Act as a product expert within RD, understanding the product s requirements and its market positioning. Work closely with cross-functional teams (Product Managers, Sales, Customer Support, and Services) to ensure successful product delivery. Key Responsibilities: Design and implement software features in alignment with product specifications and adhere to High-Level Design (HLD) and Low-Level Design (LLD) standards. Contribute to the development of scalable, multi-tenant SaaS solutions. Collaborate with Product Management, RD, UX, and DevOps teams to deliver seamless, end-to-end solutions. Advocate for and implement Continuous Integration and Delivery (CI/CD) practices to improve development efficiency and product quality. Mentor junior engineers, share knowledge, and promote best practices within the team. Assist in solving complex technical problems and enhance product functionality through innovative solutions. Conduct code reviews to ensure adherence to design principles and maintain high-quality standards. Plan and execute unit testing to verify functionality and ensure automation coverage. Contribute to the ongoing support of software features, ensuring complete quality coverage and responsiveness to any issues during the software lifecycle. Qualifications Experience: Bachelor s or Master s degree in Computer Science, Electronics Engineering, or a related field from a reputed institute. 4-7 years of experience in software development with a strong focus on backend technologies and a track record of delivering complex projects. Expertise in C#, .NET for back-end development. Angular, Javascript, Typescript experience is an added advantage. Experience in developing high-performance, highly available, and scalable systems. Working knowledge of RESTful APIs Solid understanding of scalable and microservices architectures, performance optimization, and secure coding practices. Exceptional problem-solving skills and the ability to work on multiple concurrent projects. Experience working with public cloud platforms like AWS (preferred), Azure, and GCP. Proficiency in developing solutions that leverage both SQL and NoSQL databases. Hands-on experience with Continuous Integration and Delivery (CI/CD) practices using tools like Docker, Kubernetes, and other modern pipelines

We are looking for someone who is passionate about delivering high quality enterprise product that is used by millions of users. You are expected to be very hands on and have an in-depth technical understanding of enterprise software architecture You will be responsible for the architecture of a product. Reporting to the Director of Engineering and working closely with all the engineering functions and the scrum teams. You will drive an open and extendible architecture, ensuring relevant technology solutions are being adopted, good engineering practices are implemented, and the overall system design and architecture is kept while we develop new features to the market. You will have a key role in fostering innovation and ensuring adoption of new technologies as needed. How will you make an impact Overall responsibility for the product architecture, Establish well architected and designed solution Working with several scrum teams and actively involved in the design of multiple features in parallel Drive for continuous improvement including adoption of new technologies while exploring the market needs Passion to educate and mentor others in engineering best practices and patterns, team player. Establish and manage engineering processes, best practices, and continuous improvement, aligned with Agile-Scrum methodology Taking an active part in in envisioning of next gen product plans to achieve longer term strategic objectives of the organization Working with team in multiple geo locations Excellent interpersonal skills, demonstrated ability to influence others, especially in sensitive or complex situations Have you got what it takes 12+ years of software development experience, at least 5 of them developing in enterprise software 3+ years of experience as a software architect Substantial capabilities in the domain, analyses information and deduces conclusions within the professional space, seen as a professional by his team and peer community. Has high-attention to details and works well in a dynamic and intense environment. Experience in developing high performance, highly available and scalable enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. Experience in NodeJS, Typescript, Python technology stack along with Angular and Vue. Good experience with public cloud infrastructures and technologies, preferably Amazon Web Services (AWS). Deep knowledge and experience with software design patterns and how they can be incorporated into software design. Experience in database development with SQL and MongoDB Experience in working with performance engineering team to design and execute performance test plan and resolve performance issues Knowledge and experience with enterprise applications running on Linux based multi-tier environment Experience with Open-Source Software (OSS) technology frameworks, platforms, and tools Experience with enterprise Secure SDLC implementation comprising of static code analysis, vulnerability and licensing scan, penetration testing, etc

An autonomous and self-motivated individual, proficient in creating high-quality solutions that are stable, extensible, and meet all the functional and non-functional requirements within the given time and resource constraints. You would be working as part of a core RD team working on a multi-region multitenant cloud-based SaaS product using cutting-edge technologies. We are looking to hire a dynamic Full Stack Developer to join our global team. As a Senior Software Full Stack developer, you will be required to build enterprise-grade applications How will you make an impact Design and develop software feature(s) according to requirements specifications. Implementation of software features according to HLD/LLD Follow the set processes and practices. Develop Innovative ideas to address complex issues. Ensure the intended design and quality levels are met through regular code reviews and testing of the software in development. Take complete ownership of the assigned work and ensure timely delivery. Performing quality unit and integration testing to ensure fit to design/requirements and perform automation. Ensure high degrees of responsiveness to any issues that might come up throughout the complete lifecycle of the software. Emphasis on strong documentation practices Have you got what it takes Bachelor/Master of Engineering Degree in Computer Science/IT, Electronic Engineering or equivalent from a reputed institute 6+ years of software development experience At least 5 years of working experience on Java, Spring, Rest API, Angular, JavaScript, HTML5, CSS3 Proficient with Java algorithms and data structures Strong software development experience in Java, Microservices, Spring Boot, Rest API, Angular 15+, HTML, CSS, JavaScript, Database (MySQL) Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS) Strong knowledge of multithreading, concurrency, and code performance A comprehensive familiarity and proven experience in OOD/OOP, SOLID principles, design patterns Strong knowledge of frameworks like Junit, Cucumber, Jasmine and Karma for writing Unit, integration test cases. . You will have an advantage if you also have: Experience developing enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. Experience working in an Agile methodology development environment and using work item management tools like JIRA. Experience with version control tools - GIT, SVN Excellent communication and interpersonal skills, proven ability, and passion to educate and mentor others in engineering best practices and patterns and team player. Innovative thinking, having the ability to work under high pressure, and paying high attention to detail. Should have a good understanding of writing secured applications

A Java developer is a software professional specializing in designing, developing, and maintaining applications and systems using the Java programming language. They play a critical role in building scalable, robust, and high-performing applications for a variety of industries, including finance, healthcare, technology, and e-commerce. How will you make an impact Bachelor s degree in computer science, Business Information Systems or related field or equivalent work experience is required. 8- 11 year experience in software development Well established technical problem-solving skills. Experience in Java, springboot and microservices. Experience with Kafka, Kinesis , KDA ,Apache Flink Experience in Kubernetes operators, Grafana, Prometheus Experience with Snowflake or any DWH solution. Experience with AWS Technology including (EKS, EMR, S3, Kinesis, Lambda s, Firehose, IAM, CloudWatch, etc) Excellent communication skills, problem-solving skills, decision-making skills Experience in Databases Experience in CI/CD, git, github Actions Jenkins based pipeline deployments. Strong experience in SQL Working knowledge of unit testing Working knowledge of user stories or use cases Working knowledge of design patterns or equivalent experience. Working knowledge of object-oriented software design. Team Player Have you got what it takes Bachelor s degree in computer science, Business Information Systems or related field or equivalent work experience is required. 8-11 year ( SE) experience in software development - Well established technical problem-solving skills. Experience in Java, springboot and microservices. Experience with Kafka, Kinesis , KDA ,Apache Flink Experience in Kubernetes operators, Grafana, Prometheus Experience with Snowflake or any DWH solution. Experience with AWS Technology including (EKS, EMR, S3, Kinesis, Lambda s, Firehose, IAM, CloudWatch, etc) You will have an advantage if you also have: Experience in Big data

We are looking for an ETL Developer responsible for designing, customizing, building, and maintaining ETL solution built on AWS. The ideal candidate will ensure seamless data integration, transformation, and optimization of data to be ingested to Actimize business applications. This role involves working closely with Clients, Actimize Implementers, Project Managers and Architects to support onboarding clients on Actimize Applications. How will you make an impact Develop and maintain ETL processes for data extraction, transformation, and loading. Understanding the data mapping requirements and tweaking the ETL framework accordingly. Optimize ETL workflows for performance and scalability. Ensure data accuracy through validation and transformation. Collaborate with teams to meet data requirements. Work closely with client and Actimize PS team during the implementation phase. Have you got what it takes Strong SQL / Postgres skills and familiarity with databases. Strong Python knowledge. Knowledge of cloud based ETL tools (AWS Glue, Azure Data Factory). Strong problem-solving and communication skills. Excellent communication written and spoken English. Pro-active and Team Oriented approach. Experience with BI tools (Power BI, Tableau) is an advantage. Knowledge of big data technologies (Hadoop, Spark) is an advantage.

This position will lead multiple RD teams that are developing a portfolio of enterprise grade and cloud scale products. We are looking for someone who is an established RD leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers. How will you make an impact Work with the line of business to define the product roadmap and strategy. Assist in the development of short, medium, and long-term plans to achieve strategic objectives. Work closely with the product manager, technical architect, QA engineers, technical writer, and software engineers to define/develop features big and small for our products. Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks. Drive and impact all current processes related to software development and improvements across the org as necessary. Manage all people aspects of the team, such as hiring, reviews, mentoring, promotions, etc. Provide worldwide support to our customers. Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization. Prioritize, assign and manage department activities and projects in accordance with the RD departments goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload. Have you got what it takes 12+ years of experience in Software Engineering. At least 3 years experience in managing multiple teams of software developers including first-line Managers , Architects and Product Managers. Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS). Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance. Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring. Familiar with Quality targets and SLAs for SaaS applications. Experience of product development using technologies like Typescript, Nodejs, Python and Salesforce Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS). Experience working abroad or with global teams is preferred. Demonstrated ability to deftly influence others, especially in sensitive or complex situations. Deep experience with agile software development techniques and pitfalls. Excellent communication skills, problem-solving and decision-making skills

A Java developer is a software professional specializing in designing, developing, and maintaining applications and systems using the Java programming language. They play a critical role in building scalable, robust, and high-performing applications for a variety of industries, including finance, healthcare, technology, and e-commerce. How will you make an impact Bachelor s degree in computer science, Business Information Systems or related field or equivalent work experience is required. 2+ year experience in software development - Well established technical problem-solving skills. Experience in Java, springboot and microservices. Experience with Kafka, Kinesis , KDA ,Apache Flink Experience in Kubernetes operators, Grafana, Prometheus Experience with Snowflake or any DWH solution. Experience with AWS Technology including (EKS, EMR, S3, Kinesis, Lambda s, Firehose, IAM, CloudWatch, etc) Excellent communication skills, problem-solving skills, decision-making skills Experience in Databases Experience in CI/CD, git, github Actions Jenkins based pipeline deployments. Strong experience in SQL Working knowledge of unit testing Working knowledge of user stories or use cases Working knowledge of design patterns or equivalent experience. Working knowledge of object-oriented software design. Team Player Have you got what it takes Bachelor s degree in computer science, Business Information Systems or related field or equivalent work experience is required. 11+ year ( SE) experience in software development - Well established technical problem-solving skills. Experience in Java, springboot and microservices. Experience with Kafka, Kinesis , KDA ,Apache Flink Experience in Kubernetes operators, Grafana, Prometheus Experience with Snowflake or any DWH solution. Experience with AWS Technology including (EKS, EMR, S3, Kinesis, Lambda s, Firehose, IAM, CloudWatch, etc) You will have an advantage if you also have: Experience in Big data

This position will lead multiple RD teams that are developing a portfolio of enterprise grade and cloud scale products. We are looking for someone who is an established RD leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers. How will you make an impact Lead the development of an enterprise-grade SaaS software product. Be the people manager for a software development team, including developers, testers, DevOps engineers, other roles. Work with the line of business to define the product roadmap and strategy. Lead the development of short, medium, and long-term plans to achieve strategic objectives. Work closely with product managers, technical architects, technical writers, and software engineers to define/develop features big and small for our products. Lead the teams delivery to a successful release by tracking work, dependencies and risks and taking corrective actions as necessary. Be accountable for the quality of the product by ensuring best quality engineering practices are followed including (but not limited to): unit tests, test automation, code reviews, and secure development practices. Manage all people aspects of the team, such as hiring, reviews, mentoring, promotions, etc. Provide worldwide support to our customers. Prioritize, assign, and manage department activities and projects in accordance with the RD departments goals and objectives. Adjust hours of work, priorities, and staff assignments to ensure efficient operation based on workload. Design and present projects to improve current process and overall platform. Have you got what it takes BE/BTech in computer science / ME/MTech/MBA optional 14+ years of experience in Software Engineering. Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. Experience developing and supporting multi-tenant cloud-native software delivered as-a-service (SaaS). Good exposure to cloud architecture and associated design patterns for development, deployment, and maintenance. Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring. Familiar with Quality KPIs and SLAs for SaaS applications. Good knowledge of C# (preferred) or Java and web technologies Good knowledge of web technologies, such as Angular, JQuery, CSS3, HTML5 Experience with NoSQL and Big Data solutions Experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS). Experience working in a global product software company for enterprise customers (Fortune 100 companies). Experience working abroad or with global teams is preferred. Demonstrated ability to deftly influence others, especially in sensitive or complex situations. Deep experience with agile software development techniques and pitfalls. Excellent communication skills, problem-solving and decision-making skills.

Serve as one of the top-performing and proficient engineers in designing and developing high-quality software that meets specified functional and non-functional requirements within the time and resource constraints given. How will you make an impact Has strong capabilities in his/her component level area of ownership. Analyses information solves problems and reaches conclusions within his/her professional space. Responsible for delivering feature(s) for enterprise-grade software independently. Acts as a point of escalation for low-level problems within NICE and some external interfaces Mentor other junior team members. Interface with RD Groups (including Product Managers), Sales, Customer Support and Services Conducts timely Code reviews for delivery. Have you got what it takes Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 4+ years of software development experience Working experience in Core Java, proficient with Java algorithms and data structures Worked in high performance, highly available and scalable systems. Strong experience with Angular 12+/ReactJsJs Strong Development experience creating RESTful Web APIs Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins. Ability to work independently and collaboratively, good communication skill. Able to resolve problems of moderate scope which requires an analysis based on a review of a variety of factors.

Input leads responses, notes, and disposition statuses into the assigned incoming lead pro les. Utilize systems to gather and con rm information prompted by incoming SMS/email. Provide exceptional customer service, and written communication skills while working independently with discipline and motivation to succeed in a virtual environment. Read and comprehend previous "Lead to Concierge" interactions to accurately continue the conversation to determine a quali ed or unquali ed lead. Coordinate and con rm incoming leads that inquire about national services provided by our clients. Accurately document all conversations according to standard operating procedures in our console. Thoroughly follow client and department standards and system procedures. Display a positive team focused attitude with the ability to adapt and embrace change to t business needs. Thrive in an ever-growing and ever-changing environment. Have you got what it takes? High school diploma or equivalent required (graduate) Minimum 2-4 years of previous experience working in customer service required. Ability to type 30 WPM required. (recommend increasing to 45 - 50 WPM) Your performance will be measured by Quality 85% or higher AHT 45 seconds Schedule adherence 93% Accurately schedule appointments AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus

As a Front-End Developer, you will play a key role in developing a multi-region, multi-tenant SaaS product. Working closely with the core R&D team, youll leverage technologies like Angular, JavaScript, and AWS to build scalable, high-performance user interfaces in a cloud-first, microservices-driven environment. How will you make an impact? Contribute to the software development lifecycle, including design, development, unit testing, and deployment, working closely with QA teams. Implement key architectural concepts and practices throughout the development process. Understand the product s purpose and market requirements, ensuring alignment in your work. Collaborate with cross-functional teams (Product Management, UX, R&D, and DevOps) to ensure seamless integration of features. Key Responsibilities: Develop and implement software features according to product specifications, adhering to design standards (HLD/LLD). Contribute to the development of scalable, multi-tenant SaaS solutions from the front-end. Help Implement Continuous Integration and Delivery (CI/CD) practices to improve development efficiency. Assist in troubleshooting technical challenges and offer innovative solutions to improve product functionality. Participate in code reviews, ensuring adherence to coding standards and best practices. Contribute to unit testing to validate functionality and ensure robust automation coverage Support the maintenance and enhancement of software features, addressing issues as needed. Qualifications & Experience: Bachelor s or master s degree in computer science, Electronics Engineering, or a related field from a reputed institute. 2-4 years of experience in software development with a strong focus on front-end technologies. Expertise in web development frameworks such as Angular, JavaScript, HTML5, CSS3, and TypeScript. Familiarity with RESTful APIs and integrating them into front-end solutions. Exposure to scalable, multi-tenant SaaS solutions, especially in front-end/UI development. Strong understanding of Object-Oriented Analysis and Design (OOAD) and design patterns. Hands-on experience with scalable, multi-tenant SaaS-based solutions, particularly in front-end/UI development. Knowledge about public cloud platforms like AWS, Azure, and GCP. Experience with SQL and NoSQL databases. Understanding of CI/CD practices and tools like Jenkins.

We are seeking a skilled and detail-oriented BI Backend Developer to join our team. This role is critical in designing, building, and maintaining the backend infrastructure that supports our Business Intelligence (BI) initiatives. The ideal candidate will have a strong background in data modeling, ETL processes, and database management, with hands-on experience using technologies like DBT, Snowflake, Oracle databases, and SSIS. How will you make an impact? Design, develop, and maintain robust and scalable ETL/ELT pipelines to support data integration and transformation processes. Build and optimize data models for analytical purposes using DBT (Data Build Tool). Implement and manage data workflows in Snowflake and Oracle databases. Utilize SSIS (SQL Server Integration Services) to develop, deploy, and troubleshoot data workflows. Collaborate with BI analysts and other stakeholders to understand data requirements and deliver high-quality solutions. Ensure data accuracy, consistency, and availability across all systems. Monitor, debug, and optimize performance of data systems and workflows. Stay updated with the latest industry trends, tools, and best practices in BI and data engineering. Have you got what it takes? Bachelor s degree in Computer Science, Information Systems, or a related field. Proven experience (4+ years) as a BI Backend Developer, Data Engineer, or a similar role. Proficiency in DBT for data transformation and modeling. Hands-on experience with Snowflake and Oracle database systems. Strong skills in SSIS for ETL processes and data integration. Solid understanding of SQL and database performance tuning. Familiarity with data warehousing concepts and best practices. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Service-oriented Very good English

The Application Consultant provides industry best practice guidance to ensure customer fully optimizes their technology usage and maximizes the full potential of the WFM, Quality and Analytics solutions. Building long-term relationships with customers and becoming a trusted advisor is the key success criteria for this role. The VRS consulting team will manage the customer relationship and individual engagements with a strong focus on operational excellence and establishing strategy for business impact. The VRS consulting team has a high level of individual accountability to create customer ROI s, customer engagement renewals, business development, and support the growth success of Value Realization Services team. How will you make an impact? Responsible for successful delivery of contact center performance improvement via Workforce Management Quality and Analytics program recommendations resulting in highly satisfied, referenceable customers Develop and maintain relationships with customers to ensure continued satisfaction Provide strong proven WFM, Quality and Analytics subject matter expertise to guide customers through recommendations and guidance on best practices within the product domains Facilitate Application Design Workshops followed by configuration, application usage testing and application best practices sessions. Collaborate with Business Consultant to align application design and usage with project success criteria and assist with development of recommendations and roadmap. Provide input into the project plan, deadlines, dependencies, and overlaying VRS activities Partner with other NICE team members to provide an excellent customer experience and internal collaboration to develop improved process recommendations Complete required project documentation on time, submit timecards according to policy, and track to annual objectives. Stay up to date with Industry standards and processes of Workforce Management, Quality and Analytics and produce collateral, whitepapers etc. that help promote NICE Value Realization Services Provide support to perform financial analysis, benefits/impact analysis and create ROI models for the specific product domains Develop repeat business opportunities via successful delivery, credibility and thought leadership provided Identifying additional solution opportunities and providing information to account team Have you got what it takes? Deep and broad understanding of the WFM, Quality and Analytics solutions (NICE WFM, Nexidia and QC are a plus) Total 8 + and minimum of 3 years of experience supporting a contact center environment with Workforce Management, Quality and Analytics Proven ability to work independently while effectively handling project stakeholders, provide thought leadership, and gain strategic partnership Providing support to contact center teams and demonstrated operational performance improvements with benefit Excellent verbal, written communication and presentation skills are a must Multi-industry experience preferred Must be willing to travel up to 60%

As a Front-End Developer, you will play a key role in developing a multi-region, multi-tenant SaaS product. Working closely with the core R&D team, youll leverage technologies like Angular, JavaScript, and AWS to build scalable, high-performance user interfaces in a cloud-first, microservices-driven environment. How will you make an impact? Contribute to the software development lifecycle, including design, development, unit testing, and deployment, working closely with QA teams. Ensure the consistent implementation of architectural concepts throughout the development process. Gain a strong understanding of the product s purpose, requirements, and market needs. Collaborate with cross-functional teams (Product Management, UX, R&D, and DevOps) to ensure seamless integration of features. Key Responsibilities: Develop and implement software features according to product specifications, adhering to design standards (HLD/LLD). Contribute to the development of scalable, multi-tenant SaaS solutions from the front-end. Implement Continuous Integration and Delivery (CI/CD) practices to improve development efficiency. Assist in solving complex technical problems and enhance product functionality through innovative solutions. Participate in code reviews, ensuring adherence to coding standards and best practices. Assist with unit testing to verify functionality and ensure automation coverage. Contribute to the ongoing support and maintenance of software features, addressing issues as needed. Qualifications & Experience: Bachelor s or master s degree in computer science, Electronics Engineering, or a related field from a reputed institute. 4-6 years of experience in software development with a strong focus on front-end technologies. 4+ years of expertise in web development frameworks and tools such as Angular, JavaScript , HTML5, CSS3 and TypeScript. Familiarity with RESTful APIs and integrating them into front-end solutions. Exposure to scalable, multi-tenant SaaS solutions, especially in front-end/UI development. Strong understanding of Object-Oriented Analysis and Design (OOAD) and design patterns. Hands-on experience with scalable, multi-tenant SaaS-based solutions, particularly in front-end/UI development. Knowledge about public cloud platforms like AWS, Azure, and GCP. Proficiency in developing solutions that leverage both SQL and NoSQL databases. Familiarity with CI/CD practices and tools like Jenkins.

The Application Performance Engineer (APS) engineer which is part of NICE Managed services, will monitor and resolve alarms and events for NICE Solutions and voice infrastructure for our clients. The Engineer will be responsible for Early identification, troubleshooting and resolution of all incidents. The Engineer will be also responsible for Incident management, problem management, and change management related to NICE Solutions. How will you make an impact? The Engineer will be responsible for troubleshooting and resolution of all incidents The Engineer will be responsible for Incident management, problem management, and change management. Have you got what it takes? Require 4-7 years experience in Technical Support in Telephony and VOIP Should have knowledge in CTI or Voice recording products Good understanding of VOICE protocols like SIP, H.323 Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways. Should have worked in PBX/ACD Good knowledge of Windows operating system Should have experience in installing, configuring, and supporting telephony, network, or server infrastructure. Should have good troubleshooting and problem solving skills Should be willing to work in 24/7 Rotational shifts and weekends as well You will have an advantage if you also have Nice experience - advantage NICE Engage Certification preferred. CCNA and MCSE certifications preferred. AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus

The Financial Analyst is responsible for providing business performance analysis, reporting, and forecasting. Also responsible for providing a variety of financial data and maintaining and updating financial models and plans and provide ad hoc analysis for the organization, budgeting, long-term strategic planning and resource allocation processes. How will you make an impact? Financial planning and budgeting - you will be primarily responsible for creating and updating financial forecasts. Reporting and analysis - help create meaningful ad-hoc and standard reports and refine existing ones. Each month, you will also analyze actuals and compare to the forecast/budgets. Analyzes and communicates weekly metrics, monthly results, and variance analysis, quarterly and annual projections. Special Projects - you will need to be agile as new projects, initiatives, and opportunities present themselves. Projects give you the opportunity to grow and become involved in things that go beyond your traditional analyst roles. Modeling - you will build models (some sophisticated, some simple) from scratch and improve existing models. Creativity and new ideas are welcome here. Power BI experience a plus. Data analysis - the business will look to you to help understand, analyze, and draw conclusions from data to assist in decision making. Have you got what it takes? Bachelor s degree in Finance, Economics, Business or any related discipline preferred Power BI experience with report development and maintenance Minimum 2 years of relevant FP&A experience Advanced knowledge of Excel Demonstrated knowledge of financial analysis and modeling Ability to work under pressure on multiple projects and deadlines Ability to effectively prioritize workload and manage changes in direction of the company Strong interpersonal skills, with an ability to work cooperatively and collaboratively with all levels of employees and management to maximize performance Ability to act and operate independently with minimal daily direction Desire to work in a matrixed environment Accuracy and attention to details

As a member of the Cloud Security team, a successful Cloud Security Analyst will need to be self-sufficient to collaborate effectively with multiple teams, such as Application Support, Infrastructure Operations, DevOps, Product R&D, Security teams, customers and 3 rd party auditors. This role will hold the responsibility of understanding the Cloud security policies, procedures, practices and technologies and documenting them appropriately as well as demonstrating to auditors and customers the excellent Cloud Security at NICE. A successful candidate in this role will be able to work in production cloud environments to collect and curate evidence and explain it to anyone who asks for it. Experience with Governance, Risk and Compliance (GRC) is a big plus! How will you make an impact? You will directly impact the success of the NICE cloud business by ensuring all customer and auditory security requirements are met and demonstrated. A diverse, merit-driven work environment which rewards a growth mindset and encourages innovation and continued professional development; The opportunity to work in a global, highly skilled, passionate workforce to deliver world-class service and products to market. Competitive pay and excellent benefits. Generous PTO policies. A highly focused security & compliance team which is collaborative, supportive, experienced, and driven to help everyone from the individual to enterprise to our customers realize the success for which they aim. Have you got what it takes? 2-4 years of experience with Information Security & Compliance or GRC University-level degree in InfoSec, Computer Science or other related field. knowledge with major compliance frameworks such as PCI, ISO 27001/17, SOC 2, HITRUST, GDPR. A burning curiosity to learn as much as you can about the NICE cloud environment and the services and products we offer our customers as well as the existing security infrastructure we have in place today; Excellent communications skills along to work collaboratively with security team members and operations and development teams or independently to achieve tactical and strategic security goals; Strong organization and prioritization skills; Education, training or experience with security and compliance fundamentals; Experience working with work tracking tools such as JIRA, Service Now or others.

The Full Stack Architect will be responsible for the overall architecture, design, and implementation of web-based applications. You will lead and collaborate with cross-functional teams, including developers, business analysts, and stakeholders, to create end-to-end solutions. You will also be responsible for establishing best practices for software development and ensuring the quality and performance of the products we deliver. How will you make an impact Architecture Design: Lead the design and architecture of large-scale web applications, ensuring scalability, performance, security, and maintainability. End-to-End Development: Oversee the full software development lifecycle, from gathering requirements to designing, developing, testing, deploying, and maintaining applications. Tech Stack Expertise: Expertise in both front-end and back-end technologies such as JavaScript (React, Angular, Vue.js), Node.js, Java, Python, .NET, Ruby on Rails, or similar technologies. Cloud Architecture: Design cloud-native applications and ensure integration with AWS, Azure, or GCP platforms. Collaboration: Work closely with product managers, stakeholders, and development teams to understand business requirements and translate them into technical solutions. Leadership: Mentor and guide senior developers, providing technical direction and ensuring that the team adheres to architectural guidelines and industry best practices. Code Quality & Best Practices: Advocate for clean, maintainable, and reusable code. Lead efforts to enforce coding standards and perform code reviews. CI/CD & Automation: Implement continuous integration and continuous deployment (CI/CD) pipelines to streamline development and deployment processes. Performance Tuning & Optimization: Optimize applications for speed, scalability, and efficiency. Security: Implement best practices for application security, ensuring data privacy and compliance with relevant regulations. Documentation: Provide thorough documentation for system architecture, processes, and codebases. Agile Methodology: Work within agile teams, participating in sprint planning, stand-ups, and retrospectives to ensure timely delivery of solutions. Have you got what it takes? 12+ years of experience in full-stack development and architecture. Expertise in both front-end and back-end technologies, with deep knowledge of frameworks like React, Angular, NET Strong experience in cloud platforms (AWS, Azure, GCP) and cloud-native application architecture. Solid understanding of microservices architecture, APIs, and web services. Experience with containerization and orchestration tools like Docker and Kubernetes. Expertise in databases (SQL and NoSQL) and data modeling. Familiarity with DevOps practices, CI/CD tools, and version control systems (Git). Strong experience with Agile methodologies and project management tools. Excellent problem-solving skills and ability to troubleshoot complex issues. Strong leadership and mentoring skills. Excellent communication skills, both verbal and written, with the ability to communicate effectively with technical and non-technical stakeholders. bachelors or masters degree in Computer Science, Information Technology, or a related field.

This position will lead multiple R&D teams that are developing a portfolio of enterprise grade and cloud scale products. We are looking for someone who is an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers. How will you make an impact? Lead the development of an enterprise-grade SaaS software product. Be the people manager for a software development team, including developers, testers, DevOps engineers, other roles. Work with the line of business to define the product roadmap and strategy. Lead the development of short, medium, and long-term plans to achieve strategic objectives. Work closely with product managers, technical architects, technical writers, and software engineers to define/develop features big and small for our products. Lead the teams delivery to a successful release by tracking work, dependencies and risks and taking corrective actions as necessary. Be accountable for the quality of the product by ensuring best quality engineering practices are followed including (but not limited to): unit tests, test automation, code reviews, and secure development practices. Manage all people aspects of the team, such as hiring, reviews, mentoring, promotions, etc Provide worldwide support to our customers. Prioritize, assign, and manage department activities and projects in accordance with the R&D departments goals and objectives. Adjust hours of work, priorities, and staff assignments to ensure efficient operation based on workload. Design and present projects to improve current process and overall platform. Have you got what it takes? BE/BTech in computer science / ME/MTech/MBA optional 14+ years of experience in Software Engineering. Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. Experience developing and supporting multi-tenant cloud-native software delivered as-a-service (SaaS). Good exposure to cloud architecture and associated design patterns for development, deployment, and maintenance. Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring. Familiar with Quality KPIs and SLAs for SaaS applications. Experience of development of BI products: understanding of data visualization, data warehouse / data lake concepts, raw and reporting data sets, metrics and KPIs is a must. Experience of product development using Java technologies or front-end technologies like Angular, and web technologies is an added advantage. Experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS). Experience working in a global product software company for enterprise customers (Fortune 100 companies). Experience working abroad or with global teams is preferred. Demonstrated ability to deftly influence others, especially in sensitive or complex situations. Deep experience with agile software development techniques and pitfalls. Excellent communication skills, problem-solving and decision-making skills.

Person is responsible for designing, implementing, and managing the infrastructure and automation processes that enable seamless software delivery and system reliability at scale. This role involves leading DevOps initiatives, optimizing cloud environments, and collaborating across development, QA, and operations teams to enhance efficiency, security, and scalability. How will you make an impact? Lead DevOps Strategy: Design and execute DevOps practices, focusing on automation, scalability, and continuous improvement of development pipelines and infrastructure. Build and Manage CI/CD Pipelines: Develop and maintain highly efficient CI/CD pipelines to streamline the software release process. Infrastructure Automation: Implement and manage infrastructure as code (IaC) using tools like Terraform, Ansible, or CloudFormation. Cloud Infrastructure Management: Optimize and manage cloud environments (AWS, Azure, GCP), ensuring high availability and security. Monitoring and Performance: Build and maintain monitoring solutions to ensure system reliability, performance, and early issue detection. Collaboration and Mentorship: Collaborate with cross-functional teams, providing guidance on best practices for automation, security, and deployment. Security and Compliance: Ensure compliance with security standards and implement DevSecOps practices for secure software delivery. Lead DevOps Strategy: Design and execute DevOps practices, focusing on automation, scalability, and continuous improvement of development pipelines and infrastructure Build and Manage CI/CD Pipelines: Develop and maintain highly efficient CI/CD pipelines to streamline the software release process. Infrastructure Automation: Implement and manage infrastructure as code (IaC) using tools like Terraform, Ansible, or CloudFormation. Have you got what it takes? bachelors degree in computer science, or equivalent. Development of User-Interface capabilities, software functionality, including design, implementation, developer level tests and support. Taking part in developing a complex web-based architecture for large organizations. Developing software feature(s) according to design document and enterprise software standards. Design and develop for deployment on multiple platforms, databases and application servers. Work and collaborate in multi-disciplinary Agile teams, adopting Agile spirit, methodology and tools. Guide and assist the team members with UI development activities Interface with various R&D groups and with support tiers You will have an advantage if you also have: Experience with telecommunications/telephony. Experience with call centers. Experience with/knowledge of agile development processes

As a Senior Front-End Engineer, you'll play a key role in developing a multi-region, multi-tenant SaaS product. Working with a core R&D team, you'll use technologies like Angular, JavaScript, and AWS to build scalable, high-performance user interfaces in a cloud-first, microservices-driven environment How will you make an impact? Own the complete software development lifecycle, from design and development to unit testing and field deployment, collaborating with QA. Ensure consistent application of architectural principles throughout the product development process. Serve as the R&D product expert, deeply understanding the product s requirements, market needs, and overall purpose. Collaborate with cross-functional teams, including Product Managers, Sales, Customer Support, and Services, to drive product success. Design and develop software features in accordance with requirements, ensuring adherence to High-Level Design (HLD) and Low-Level Design (LLD) standards. Lead the design and implementation of software features for scalable, multi-tenant SaaS solutions. Work closely with cross-functional teams (R&D, Product Management, UX, and DevOps) to deliver seamless, end-to-end solutions. Promote and implement Continuous Integration and Delivery (CI/CD) practices to streamline development processes. Have you got what it takes? bachelors or masters degree in computer science, Electronics Engineering, or a related field from a reputable institute. 10-12 years of experience in software development, with a strong emphasis on front-end technologies. Expertise in Angular, JavaScript and TypeScript. Proven experience in working with RESTful APIs and seamlessly integrating them into front-end applications. Proven experience in designing and developing high-performance, highly available, and scalable systems. Strong knowledge of Object-Oriented Analysis and Design (OOAD) and design patterns. Extensive experience with scalable, multi-tenant SaaS solutions, particularly in front-end/UI development. Experience with public cloud platforms (AWS, Azure, GCP). Proficiency in both SQL and NoSQL database solutions. Hands-on experience in Continuous Integration and Delivery (CI/CD) practices using tools like Jenkins

As a Senior Software Front-End Developer, you will play a key role in developing a multi-region, multi-tenant SaaS product. Working closely with the core R&D team, you'll leverage technologies like Angular, JavaScript, and AWS to build scalable, high-performance user interfaces in a cloud-first, microservices-driven environment. How will you make an impact? Contribute to the software development lifecycle, including design, development, unit testing, and deployment, working closely with QA teams. Ensure the consistent implementation of architectural concepts throughout the development process. Gain a strong understanding of the product s purpose, requirements, and market needs. Collaborate with cross-functional teams (Product Management, UX, R&D, and DevOps) to ensure seamless integration of features. Develop and implement software features according to product specifications, adhering to design standards (HLD/LLD). Contribute to the development of scalable, multi-tenant SaaS solutions from the front-end. Implement Continuous Integration and Delivery (CI/CD) practices to improve development efficiency. Assist in solving complex technical problems and enhance product functionality through innovative solutions. Participate in code reviews, ensuring adherence to coding standards and best practices. Assist with unit testing to verify functionality and ensure automation coverage. Contribute to the ongoing support and maintenance of software features, addressing issues as needed. Have you got what it takes? bachelors or masters degree in computer science, Electronics Engineering, or a related field from a reputed institute. 4-7 years of experience in software development with a strong focus on front-end technologies. 4+ years of expertise in web development frameworks and tools such as Angular, JavaScript , HTML5, CSS3 and TypeScript. Familiarity with RESTful APIs and integrating them into front-end solutions. Exposure to scalable, multi-tenant SaaS solutions, especially in front-end/UI development. Strong understanding of Object-Oriented Analysis and Design (OOAD) and design patterns. Hands-on experience with scalable, multi-tenant SaaS-based solutions, particularly in front-end/UI development. Knowledge about public cloud platforms like AWS, Azure, and GCP. Proficiency in developing solutions that leverage both SQL and NoSQL databases. Familiarity with CI/CD practices and tools like Jenkins.

So, what s the role all about The NICE CXone CCaaS Platform delivers essential services to all business applications. Its infrastructure processes billions of API requests daily, utilizing a combination of AWS-based serverless services and microservices. Internal users of the NICE CXone CCaaS solution depend on Platform services for authentication, ACD routing, tenant management, licensing, and more. Our team ensures compliance with OLA standards and maintains 99.999% uptime to support the success of business applications. This is a great opportunity to be part of the Platform team that works on a wide range of tech stacks on a public cloud - AWS and working on next gen availability features. How will you make an impact Coordinate with Architecture to understand and develop platform architecture Develop a RESTful API solution supporting both AWS. Work with CloudFormation templates / Terraform to extend and refine our infrastructure. Understand and define performance level needs for the platform. Define logs, alarms, troubleshoot them and fix issues in a defined release cadence. Integrating with multiple internal products to provide seamless CXone CCaaS offerings. Manage RBAC permissions and work with DevOps to maintain least privilege. Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health. Effectively collaborate with cross geo team and willing to stretch at times. Effectively collaborate with TS/TAM/NOC to address queries and concerns. Have you got what it takes Bachelor s degree in Computer Science, or equivalent 2.5+ year of experience in software development Experience with following software languages: Java, SpringBoot, Angular 18, NodeJS and above Full Stack developer Open to learn new tech stack as need be Hands on experience with AWS technologies Experience designing, developing, deploying and supporting RESTful APIs Experience troubleshooting multi-threaded applications, mining through logs to determine patterns to identify potential issues and fix them. Experience with developing services, clients and multi-threaded software. Experience developing with SQL Server or equivalent. Experience with/knowledge of agile development processes. Experience with DevOps tools and processes. Jenkins, Git, Docker Scripting: Unix, Shell, Groovy, Python Sonarqube Working knowledge of unit testing and test automation (mocha-chai, Cucumber, Playwright) Working knowledge of user stories and use cases Working knowledge of object-oriented software design and design patterns Comfortable working in a fast-paced environment You will have an advantage if you also have: Experience with telecommunications/telephony Experience with call centers Experience with Jira What s in it for you Enjoy NICE-FLEX! Requisition ID : Reporting into: Tech Manager Role Type: Individual Contributor

So, what s the role all about The NICE CXone CCaaS Platform delivers essential services to all business applications. Its infrastructure processes billions of API requests daily, utilizing a combination of AWS-based serverless services and microservices. Internal users of the NICE CXone CCaaS solution depend on Platform services for authentication, ACD routing, tenant management, licensing, and more. Our team ensures compliance with OLA standards and maintains 99.999% uptime to support the success of business applications. How will you make an impact Analyses information, solves problems and reaches conclusions within his/her professional space Responsible for delivering feature(s) for enterprise-grade software independently. Regarded as a professional that requires minimal supervision. Verify and Automate a RESTful API solution built on the AWS API Gateway, Microservices. Verify and Automate a Web Portal solution built on the Angular 18 and above. Work with CloudFormation templates to extend and refine our AWS infrastructure. Monitor Cloudwatch logs, alarms, legacy application logs, troubleshoot them and report potential issues and verify in a defined release cadence. Integrating with multiple internal products to provide seamless CXone CCaaS offerings. Manage IAM permissions and work with DevOps to maintain least privilege. Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health. Effectively collaborate with cross geographical team and willing to stretch at times. Effectively collaborate with TS/TAM/NOC to address queries and concerns. Have you got what it takes Bachelor s degree in Computer Science, Graduate, Masters with Computer Science as major 2+ year of experience in Software Development as a QA Experience in one or more of the following software languages: Java, SpringBoot, NodeJS, Angular 18, Experience as an Automation Engineer using tools like: Cucumber, Protractor, Playwright or equivalent. Open to learn new tech stack as need be. Writing Test Scenarios and Test Cases referring to EPIC acceptance criteria Hands on experience with AWS technologies Experience deploying and supporting RESTful APIs Experience troubleshooting multi-threaded applications, mining through logs to determine patterns to identify potential issues. Experience working with SQL Server /AWS DDB or equivalent. Experience with DevOps tools and processes. Jenkins, Git, Docker Scripting: Unix, Shell, Groovy, Python Sonarqube Working knowledge of user stories and use cases Working knowledge of object-oriented software design and design patterns Comfortable working in a fast-paced environment You will have an advantage if you also have: Experience working in a CI/CD Environment Experience(s) as a technical or team lead. Experience with telecommunications/telephony. Experience working with call centers industry. Experience with/knowledge of agile development processes. Experience with Jira What s in it for you Enjoy NICE-FLEX! Requisition ID : 6106 Reporting into: Tech Manager Role Type: Individual Contributor

So, what s the role all about The NICE CXone CCaaS Platform delivers essential services to all business applications. Its infrastructure processes billions of API requests daily, utilizing a combination of AWS-based serverless services and microservices. Internal users of the NICE CXone CCaaS solution depend on Platform services for authentication, ACD routing, tenant management, licensing, and more. Our team ensures compliance with OLA standards and maintains 99.999% uptime to support the success of business applications. How will you make an impact Analyses information, solves problems and reaches conclusions within his/her professional space Responsible for delivering feature(s) for enterprise-grade software independently. Regarded as a professional that requires minimal supervision. Verify and Automate a RESTful API solution built on the AWS API Gateway, Microservices. Verify and Automate a Web Portal solution built on the Angular 18 and above. Work with CloudFormation templates to extend and refine our AWS infrastructure. Monitor Cloudwatch logs, alarms, legacy application logs, troubleshoot them and report potential issues and verify in a defined release cadence. Integrating with multiple internal products to provide seamless CXone CCaaS offerings. Manage IAM permissions and work with DevOps to maintain least privilege. Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health. Effectively collaborate with cross geographical team and willing to stretch at times. Effectively collaborate with TS/TAM/NOC to address queries and concerns. Have you got what it takes Bachelor s degree in Computer Science, Graduate, Masters with Computer Science as major 4+ year of experience in Software Development as a QA Experience in one or more of the following software languages: Java, SpringBoot, NodeJS, Angular 18, Experience as an Automation Engineer using tools like: Cucumber, Protractor, Playwright or equivalent. Open to learn new tech stack as need be. Writing Test Scenarios and Test Cases referring to EPIC acceptance criteria Hands on experience with AWS technologies Experience deploying and supporting RESTful APIs Experience troubleshooting multi-threaded applications, mining through logs to determine patterns to identify potential issues. Experience working with SQL Server /AWS DDB or equivalent. Experience with DevOps tools and processes. Jenkins, Git, Docker Scripting: Unix, Shell, Groovy, Python Sonarqube Working knowledge of user stories and use cases Working knowledge of object-oriented software design and design patterns Comfortable working in a fast-paced environment You will have an advantage if you also have: Experience working in a CI/CD Environment Experience(s) as a technical or team lead. Experience with telecommunications/telephony. Experience working with call centers industry. Experience with/knowledge of agile development processes. Experience with Jira What s in it for you Enjoy NICE-FLEX! Requisition ID : 6107 Reporting into: Tech Manager Role Type: Individual Contributor

At NICE, we don t limit our challenges. We challenge our limits. Always. We re ambitious. We re game changers. And we play to win. We set the highest standards and execute beyond them. And if you re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what s the role all about The security architect is responsible to drive security culture in the organization. Own proactive analysis of system to find security vulnerabilities, work with product management and trust department to prioritize the fixes, come up with approach to fix them and guide the teams through the execution phase. This position is a key bridge between RD and Trust departments and will also act as a key evangelist for the organization. How will you make an impact Tracks and strengthens the secure development lifecycle process across the RD organizationsMaintains the SDLC processes that all NICE RD organizations need to adhere to, and monitors the adoption of the program in the organizationTranslates the NICE security policy into day-to-day practices of the developers regarding security practicesProvides security best practice for RD to followLearns quickly to analyze security breaches to identify security gaps and propose solutionsDevelops tools to help proactive identification of security holes and devise plans to fix themProactively finds new vulnerabilities detected in the productMentors security championsDefines and tracks the security training of developers and championsParticipates in specific product security reviewsDefines clear criteria for gates and security reviews, and defines tools to be used for enforcing security practicesAssists the PMs to translate regulations into security product requirementsVerifies the different RD groups are working with up-to-date security guidelinesHelps perform risk assessment and managementContinuously supports security champions in complex questions around threats and security design alternatives Have you got what it takes Certified ethical hacker or a security certificationAt least 10 years of industry experience in Enterprise companiesAt least 6 years of experience in cloud and application securityExperience in security architecture and specializes in cloud (public) securityAbility to identify gaps, translate to high level plan and lead the RD and rest of the organization into executing the planAt least 5 years experience in cloud technologiesExcellent Communication skillsSelf-sufficient and independentDelivery orientedDeals well with dynamic incidents where quick response is required What s in it for you Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID : 6270 Reporting into : Director Role Type : Individual Contributor About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NICE, we don t limit our challenges. We challenge our limits. Always. We re ambitious. We re game changers. And we play to win. We set the highest standards and execute beyond them. And if you re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what s the role all about We are seeking a highly skilled Procurement Specialist with expertise in sourcing, negotiating, and managing contracts for marketing, services and facilities related activities. The ideal candidate will have a strong understanding of procurement strategies, supplier management, and cost-effective purchasing practices to support the organizations operational needs. How will you make an impact Manage the procurement lifecycle from requisition to delivery, ensuring timely and efficient procurement of marketing, services and facilities-related goods and services.Collaborate with internal stakeholders to understand their requirements and provide procurement support, including sourcing, purchase order management, and vendor performance evaluation.Maintain accurate records of procurement activities, contracts, and supplier/vendor information, ensuring compliance with company policies and regulations.Identify and evaluate potential suppliers/vendors, conduct due diligence, and negotiate contracts and agreements to ensure favorable terms and conditions.Develop and implement procurement strategies for marketing, services and facilities aligning with organizational goals and budgetary requirements.Monitor market trends, industry developments, and supplier performance to optimize procurement processes and identify cost-saving opportunities.Work closely with the legal team to review contracts, mitigate risks, and ensure contractual compliance and adherence to legal standards.Conduct regular supplier/vendor assessments, performance reviews, and resolve any issues or disputes that may arise during the procurement process.Collaborate with cross-functional teams to streamline processes, improve efficiency, and support continuous improvement initiatives within the procurement function.Stay updated on industry best practices, regulations, and innovations in procurement to enhance the organizations procurement capabilities. Have you got what it takes Bachelors degree in Business Administration, Supply Chain Management, or a related field. Masters degree or professional certifications (e.g., CSCP, CPSM) are a plus.Proven experience of at least 5 years in procurement or purchasing roles, specifically in sourcing marketing, services and facilities-related activities.Strong negotiation skills with the ability to build and maintain relationships with suppliers/vendors.In-depth knowledge of procurement processes, contract management, and supplier/vendor evaluation methodologies.Proficiency in using procurement software and tools for sourcing, contract management, and data analysis.Excellent communication, problem-solving, and decision-making skills.Ability to work independently, prioritize tasks, and handle multiple projects simultaneously.Familiarity with regulatory requirements and compliance standards related to procurement activities. What s in it for you Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere Requisition ID: 6502 Reporting into: Manager Role Type: Individual Contributor About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NICE, we don t limit our challenges. We challenge our limits. Always. We re ambitious. We re game changers. And we play to win. We set the highest standards and execute beyond them. And if you re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what s the role all about This position will lead one or multiple RD teams that are developing a portfolio of enterprise grade and cloud scale products. We are looking for someone who is an established RD leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers. How will you make an impact Work with the line of business to define the product roadmap and strategy.Assist in the development of short, medium, and long-term plans to achieve strategic objectives.Work closely with the product manager, technical architect, QA engineers, technical writer, and software engineers to define/develop features big and small for our products.Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks.Drive and impact all current processes related to software development and improvements across the org as necessary.Manage all people aspects of the team, such as hiring, reviews, mentoring, promotions, etc.Provide worldwide support to our customers.Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization.Prioritize, assign and manage department activities and projects in accordance with the RD departments goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload. Have you got what it takes Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute14+ years of experience in Software Engineering.At least 3 years experience in managing multiple teams of software developers including first-line Managers , Architects and Product Managers.Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.Familiar with Quality targets and SLAs for SaaS applications.Experience of product development using Java technologies and frameworks like Spring.Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS).Experience working abroad or with global teams is preferred.Demonstrated ability to deftly influence others, especially in sensitive or complex situations.Deep experience with agile software development techniques and pitfalls.Excellent communication skills, problem-solving and decision-making skills. What s in it for you Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6569Reporting into: Group Manager Role Type: People Manager About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NICE, we don t limit our challenges. We challenge our limits. Always. We re ambitious. We re game changers. And we play to win. We set the highest standards and execute beyond them. And if you re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what s the role all about We are seeking a top-notch technology procurement specialist to join our growing technology cloud procurement team. In this position, you will be managing the global engagements with the company vendors and partners, work together with multiple functions in the organization to achieve its strategic goals and be part of an eco-system of success. strong analytical, interpersonal, creativity and communication skills are a must. How will you make an impact Translate tech procurement strategy into results.Negotiate with current and potential technology vendors and partners.Managing the day to day and long-term relationships with vendors and partners.Analyze market trends and competitive landscape.Work together with multiple functions in the organization (RD, product management, legal, compliance, IT, operations, sales, etc.) to understand the needs and best way to achieve results. Have you got what it takes 8+ years of experience in software or cloud procurement, business development, project management, business law or any related work.Outstanding negotiation and communication skillsCan-do approach, team player that can work in a fast-paced environment.Creative with analytical skillsExcellent customer service skillsTechnical enough to interact with technical stake holders and product management.Desire to continue learning and growing professionally.English - excellent levelLegal background - advantage What s in it for you Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere Requisition ID: 6503 Reporting into: Director Role Type: Individual Contributor About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NICE, we don t limit our challenges. We challenge our limits. Always. We re ambitious. We re game changers. And we play to win. We set the highest standards and execute beyond them. And if you re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what s t he r ole all about A Program Manager is a key role in organizations, responsible for overseeing and managing multiple projects that are usually interconnected or align under a larger organizational goal. The role of a Program Manager involves planning, coordinating, and executing strategic initiatives that involve cross-functional teams and multiple stakeholders. How will you make an impact Excellent skills in managing customer relationship Facilitate regular meetings with Customers to review support activities, capture changes to customer solution and provide guidance/recommendations based on trends Establish relationships and maintain effective communication with key members of customers technical team including management team. Partner with various internal teams including (but not limited to) AppOps, Customer Support, Cloud Services, Professional Services, System and Infrastructure Engineers, DevOps, Sales Engineers, Account Management, CS TAMs, Product Management and RD, to provide the customer with an excellent Onboarding and Change Management experience. Responsible for creating, managing and improving the internal delivery and Program management processes, workflows and documentations for our Cloud Application Operations (AppOps) team. Rollout and implement Program management methodology across all AppOps projects Manage, coordinate and develop activities related to AppOps Program Management throughout the project lifecycle, such as Project planning, Resource planning, Project kick off, Activity management, Delivery execution, Project schedule, Risk Issue management, Priority management, Tracking and Closure of Cloud AppOps projects. Build and maintain a program-level plan including all inflight and pipeline projects (master plan). Pipeline management - work with Sales, PS and Cloud Services to identify and track all projects in pipeline (new customer onboarding, future upgrades, product enhancements). Manage multiple workstreams and govern them as a Program ensuring all Project and its associated activities are tracked effectively until closure. Responsible for resource planning and forecasting on a project as well as a program level, identify and handle resource constraints, including future resource demand and gaps. Ensure project deliverables are production-ready and meet all the Quality requirements (Testing Sign Off) and Deployment pre-requisites (deployment automation, deployment verification checklist, monitoring, etc) Ensure all PS to CS AppOps Handovers are completed after go-live in accordance with specified procedure and guidelines. Identify any contractual obligations with the customer (Reporting, Monitoring, SLAs, etc) and work with the AppOps Manager to ensure full adherence and fulfillment. Quality management - continually measure the quality of all AppOps delivery activities and ensure the desired quality is achieved. Take corrective actions when necessary. Change Control - capture, evaluate and approve, reject or defer any requests to change the approved baseline of a project Determine need for and impact of changes in scope of project and make recommendation based on determinations. Revise scope within established guidelines / policies as appropriate. Ensure Configuration Management best practices and processes are implemented across all AppOps projects and production systems. Have you got what it takes 12+ years of Program Management / Customer Success Management experience; preferably with cloud along with Application / Infra management Bachelors degree in Information Systems Management or Business Excellent organizational skills including attention to details, time management, and multi-tasking skills. Proven working experience in project management in the Information Technology industry. Knowledge and understanding of project management principles and methodologies. Ability to work on multiple projects simultaneously. Excellent written, oral, and interpersonal communication skills. Prior experience in networking, infrastructure or Application support would be added advantage Self-driven and motivated to learn. Takes ownership and accountability. Ability to prioritize and execute tasks in a high-pressure environment. Ability to work in a team-oriented, collaborative environment. What s in it for you Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6453 Reporting into: Tech Manager Role Type: Individual Contributor About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NICE, we don t limit our challenges. We challenge our limits. Always. We re ambitious. We re game changers. And we play to win. We set the highest standards and execute beyond them. And if you re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what s the role all about In Nice as a Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions. How will you make an impact Technical Implementation:Configure, program, and develop NICE CXone solutions, including AI, NLU, ACD, IVR, ASR, and CRM integrations.Lead the design and development of multiple AI and bot applications, ensuring alignment with customer requirements and industry best practices.Optimize and maintain multiple AI bots, including both generative and legacy models.Implement and enhance AI-driven services such as knowledge assistant engines and conversational intelligence.Project Management:Collaborate with project managers to design and oversee end-to-end project rollouts.Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions.Ensure seamless project execution through inter-departmental coordination and clear communication.Business Consulting:Provide subject matter expertise on NICE CXone digital products and AI solutions during client consultations.Conduct business analysis to assess user needs, design tailored solutions and provide industry guidance.Promote the use of AI tools to enhance decision-making and operational efficiency across business units.Leadership and Mentorship:Mentor and lead project teams, sharing expertise and fostering a collaborative environment.Develop documentation and processes for emerging digital products from RD teams. Have you got what it takes Bachelor s degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience.5+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications preferred.Proven expertise in:Technical configuration and programming of AI and contact center technologies.CRM integrations, APIs, and other ecosystem technologies.Best practices for contact center operations and KPIs.Familiarity with:Generative AI models, NLU techniques, and automation principles.Industry trends and emerging technologies in AI and digital customer engagement.Desired personal traits:Analytical and inquisitive mindset.Team-oriented with strong interpersonal skills.Early adopter of innovative technologies.Strong sense of accountability and ownership. Professional communication, behavior and demeanor. What s in it for you Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6505Reporting into: Tech Manager Role Type: Individual Contributor About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NICE, we don t limit our challenges. We challenge our limits. Always. We re ambitious. We re game changers. And we play to win. We set the highest standards and execute beyond them. And if you re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what s the role all about Software Engineer designs, develops, tests, and maintains the NICE software platform. Key responsibilities include all tiers of the NICE technology, including (but not limited to) design and development of NICE products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Sr. Software Engineer will also mentor junior staff members and may be asked to propose cross disciplinary architectural solutions to difficult problems. How will you make an impact Determines technical feasibility by evaluating requirements and analysis as well as proposed solutions Prepares and installs solutions by determining and designing system specifications, standards and programming Enhances existing solutions to match client requirements by configuring and customizing software using Actimize software, SQL and other technologies Tests and approves software solutions, configurations and customizations Provides information by collecting, analyzing, and summarizing development and service issues. Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process Collaborates and adds value through participation in peer code reviews, providing comments and suggestions Provides reliable solutions to a variety of problems using sound problem solving techniques Performs technical root cause analysis and outlines corrective action for given problems Serve as a mentor to less experienced software engineers Estimate level of effort, evaluate new options of similar technology, offer suggestions to improve processes, and provide comments on some design aspects Review product and/or application information including manuals and brochures for technical accuracy Documents and demonstrates solutions by developing documentation, diagrams, clear code and comments Have you got what it takes 2+ years experience with a Software Company. Strong hands on Java/J2EE experience Web Technologies: strong hands on JavaScript, jQuery, HTML, Webservices/APIs, XML, XSL Databases: MS SQL and/or Oracle. Cassandra is a plus Operating systems: Windows and Linux Prior Actimize solution experience is a big plus AWS/Azure and Container experience is a plus Tableau knowledge is a plus Excellent communication and problem solving skills Excellent written and spoken English Pro-active and Team Oriented approach BE/ B tech degree in Computer Science/ Information technology or related field What s in it for you Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6403 Reporting into: Tech Manager, Professional Services, Actimize Role Type: Individual Contributor About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NICE, we don t limit our challenges. We challenge our limits. Always. We re ambitious. We re game changers. And we play to win. We set the highest standards and execute beyond them. And if you re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what s the role all about As a Cloud Operations Engineer at NICE Actimize, youll be key to our Cloud Operations team, managing AWS-hosted SaaS applications and high-availability MS SQL Server databases. Your role involves supporting infrastructure, monitoring systems, and ensuring high availability. Youll also work with customer services to meet SLAs and assist customers with connectivity setup and troubleshooting. How will you make an impact Youll support AWS Cloud SaaS infrastructure, ensuring mission-critical applications run smoothly. Responsibilities include monitoring systems and ETL jobs, troubleshooting batch job code, and setting up alerts. Youll maintain MS SQL Server performance and support infrastructure as code with Cloud Formation and Terraform. Additionally, youll handle global patching and manage server installations and upgrades on Windows and Linux. Have you got what it takes Experience with AWS-hosted SaaS applications Relevant experience: 4 to 6 Years Proficiency in supporting high-availability MS SQL Server Automation with shell script, PowerShell, and ETL Monitoring systems and setting up alerts (Nagios, etc.) Familiarity with Jenkins, Octopus, Ansible, PowerShell DSM Supporting containers in ECS, EKS modes Understanding of web traffic flow and tools like Postman and Fiddler Production and development support experience You will have an advantage if you also have: Exposure to Octopus and Jenkins Experience with continuous integration tools Configuration management tools like Ansible, CloudFormation, or DSM What s in it for you Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6491 Reporting into: Tech Manager Role Type: Individual Contributor About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NICE, we don t limit our challenges. We challenge our limits. Always. We re ambitious. We re game changers. And we play to win. We set the highest standards and execute beyond them. And if you re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what s the role all about We are looking for Senior Automation QA Engineers for one of our Cloud-based RD team I think you may be a great fit for this role.You are expected to be a professional automation engineer with a strong testing background and knowledge of building automated systems tests both front-end UI, backend services and databases. You will be testing all aspect of a distributed system. How will you make an impact Defining and execution of Test Plans for covering Functional, Regression, Usability, UI and Performance tests for Web Applications, desktop applications, batches, APIs,Monitoring and Tracking Test Plan/Automation ProjectsReviewing the Projects and ensuring the impact of changes in the scope on test plans, changes in the priority, test schedule and test automation are well handledDefining and Implementing Test Automation ProjectsEnsuring Build Acceptance Tests are executed and Customer acceptance is achieved within the given timeframeDefining and improving QA Processes/ Best PracticesCreating/Tracking Test Metrics, Project Metrics and ensuring corrective actions are taken to keep good health of the deliveriesMotivating the team to deliver the projects with the desired Quality level and efficiencyApplying innovative concepts in testing to enhance the test coverage, improve Quality and Reliability Have you got what it takes Should have 5+ years of experience across automation toolsHands on in Java Strong Experience in API / Web Services Testing and API Automation toolsSound knowledge of SDLC phases and Testing Life cycleStrong Requirements and Business Analysis skills with good focus on attention for detailsStrong Agile Software Project ManagementTest Management Tools: Jira, TFSTest Automation Tools: Selenium, Cucumber BDD, ProtractorKnowledge of Continuous Integration Tools JenkinsStrong Ability to define and execute Test Suites/Test CasesStrong Strategic thinking and planning skills What s in it for you Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NICE, we don t limit our challenges. We challenge our limits. Always. We re ambitious. We re game changers. And we play to win. We set the highest standards and execute beyond them. And if you re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what s t he r ole all about? As a Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organizations strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards. How will you make an impact? Overall responsibility throughout the project lifecycle including requirements definition, business analysis, design, implementation, testing and deployment Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints, Build and manage client relationships Mentor staff with a hands-on approach and foster a learning and growth environment Actively transform business requirements into creative business solutions using existing products and new ideas that demonstrate out-of-the-box thinking Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues Handles customer escalation and provides corrective actions plan Maintain contact and communication with customer, internal team members, stake holders, and other participants to ensure on time completion of project delivery up to client expectations. Identify project priority conflicts and report any issues affecting overall project delivery Coordinate with various groups in NICE across locations to ensure success of the Program Work as a key interface point for business stakeholders, project teams and the GTC team to identify, discuss and resolve any issues related to delivery. Communicate program status to stake holders and executives Plan for project contingencies and anticipate variations that may affect resources, successful implementation Have you got what it takes? Minimum 9 years, hands-on, technology experience - A MUST Minimum 2 years project management experience for in the software/IT industry Fluent in English (writing and speaking) PMP or Prince2 certification BA degree or equivalent Proven experience managing several major projects involving diverse operations and technology groups Strong problem-solving skills Proven ability to negotiate and influence business decisions and directions Excellent organizational, customer service and people skills Excellent problem-solving skills Ability to meet deadlines Ability to travel up to 15% of the time You will have an advantage if you also have: NICE Actimize experience - A PLUS Financial securities industry experience including Risk Management, Compliance, AML- HUGE PLUS Experience working with Waterfall/Agile methodologies Experience with Onsite and offshore delivery model What s in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6380 Reporting into: Tech Manager Role Type: Individual Contributor About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NICE, we don t limit our challenges. We challenge our limits. Always. We re ambitious. We re game changers. And we play to win. We set the highest standards and execute beyond them. And if you re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what s the role all about? As a Business Analyst, you will play a crucial role in analyzing business needs, defining requirements, and working with various stakeholders to deliver effective solutions for risk management, and compliance challenges. You will be responsible for bridging the gap between business objectives and technical solutions, ensuring that our products and services meet client expectations and regulatory standards. How will you make an impact? Gain an in-depth knowledge of Contact Engine products and their usage, staying apprised of new and upcoming features.Understand project requirements and ensure these are also understood within the engineering team and transformed into a suitable development solution.Conduct consultations with key stakeholders, at appropriate points during the development of a new feature.Identify and produce appropriate user stories, in collaboration with architects and developers, with clearly defined acceptance criteria.Take ownership of assigned projects (including complex projects, and those of both a technical and business nature), including progression of associated user stories, presenting stories to the development team, and ensuring the quality of delivered work.Serve as a product ambassador, sharing knowledge and answering questions related to the product.Provide feature overviews and sprint demonstrations.Participate and represent Product in appropriate sprint ceremonies, such as stand up, estimation, planning, retrospectives etc., as required.Assists in carrying out investigations or analysis for requests from the business.Perform thorough manual testing of new features post-release, ensuring the requirements of the user are met. Have you got what it takes? Able to manage multiple projects concurrently. What s in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor. About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.