1356 Citrix Jobs

Position: Service Desk Engineer L1 Shift: Night (PST) Job Location: Hyderabad (WFO) Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes – ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be a Work From Office role and you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company that is expanding rapidly and we are seeking team members who will share our vision for the future and work collaboratively in order to accomplish Base8's goals. We pride ourselves on providing superior service to our clients, which includes having attention to detail, following the processes in place, and being able to adapt to a variety of situations. As a Service Desk Specialist, your primary duties and responsibilities include the following. Other duties may be assigned. Record all actions, conversations, and work was undertaken in the IT Service Management Tool (Service now) Within Service now, use the knowledge base for known errors, and work around to aid diagnosis or resolution. Proficient with customer support issues dealing with mobile device activations, advanced troubleshooting, customer orders through portals Primarily assists with more complex issues or with customers with unique processes Solid understanding of contractual goals and Service Level Agreements (SLAs) Ability to manage both online (phone support) and offline (email support) and manage their time between the two efficiently Fully competent in mobile technology proven through testing, performance, quality, technical ability, efficiency, and system knowledge Learning more advanced troubleshooting skills and techniques May work on clients with unique requirements Resolve/fulfill incoming Service Desk incidents and requests from internal staff Provide IT support for many technologies (mostly Microsoft) to a wide user base Handling incoming telephone calls, emails, and self-service tickets in a customer-friendly and professional manner Skills required: 2-3 years of work experience as a Service Desk Analyst in a Service Desk environment. Excellent communication skills (must) Flexible to work in night shifts Must have worked with US/UK/Canadian/ Australian clients. Graduate or equivalent qualification ideally in an IT-related discipline. Experience in Windows, AD, 0365, etc. Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting Knowledge of ITIL Service Management best practices. Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP

We deliver the world’s most complex projects. Work as part of a collaborative and inclusive team. Enjoy a varied & challenging role. Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia. Right now, we’re bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects. The Role As a Applications Technical Specialist II with Worley, you will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc…. Ensure project deployment as per conceptual design documentation and architecture Collaborate with various Information Technology and business stakeholder groups to ensure deployed solutions meet all agreed upon criteria Primary resource responsible for development of enhancements & fixes, and ongoing support of ServiceNow HRSD Design, develop and implement service portal related enhancements/fixes with the ServiceNow HRSD module Develop integrations on ServiceNow platform to various modules ITSM, HRSD, Custom Apps, Etc., Build and maintain Service Catalogues/ Record Producers inclusive of workflow and Orchestration Create and maintain client scripts, business rules, UI Policies, widgets, service portal, jobs, etc. (JavaScript/HTML/CSS) Troubleshoot and resolve any potential technical application issues. Adhere to ServiceNow best practices (code best practices, update sets, table relationships, application customization, etc.) Adhere to Worley Change Management principles to ensure the stability of sub-production and production environments Proactive, responsive and focused on anticipating future requirements and/or issues Recover quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation. Develop clear and concise technical/process documentation Global Reports creation and administration with platform analytics or performance analytics features Provide HRSD application training to business teams and help desks (train the trainer) About You To be considered for this role it is envisaged you will possess the following attributes: Excellent interpersonal and presentation skills Fluent in spoken and written English 5+ years experience as a ServiceNow Administrator 5+ years experience using JavaScript in ServiceNow 5+ years experience as an administrator for ServiceNow Service Catalogs and Service Portal 5+ years experience using web services in ServiceNow (REST and SOAP) 5+ years experience integrating ServiceNow with other platforms via all available options (automated flat file loads and transform maps, web services, connectors, etc) Experience implementing and maintaining SLAs Experience using Integration Hub and Service Graph connectors Experience acting as an administrator for all ITSM modules Experience acting as the primary regression testing resource for a ServiceNow upgrade. Strong understanding of the Users, Groups, Roles, and Security Groups implementation in ServiceNow and the automated methods used to maintain them. Sound knowledge of industry standards and methodologies Broad understanding of software applications in use at Worley including but not limited to Peoplelink, Oracle eBusiness Suite, Windows Operating Systems, Citrix, Systems Centre Suite of Products, Active Directory, Azure, Office 365, SharePoint, MS Teams Ability to work with globally dispersed virtual teams across a number of disciplines with Finance Service Management, HAM, HRSD, ITOM applications (Discovery, Event Management, Operational Intelligence, Orchestration, Service Mapping, CMDB) highly desirable. Personal Qualities/Behaviours: Strong work ethic Detail oriented and able to solve problems with efficient troubleshooting. Self-driven and takes responsibility. Moving forward together We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We’re building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change. Worley takes personal data protection seriously and respects EU and local data protection laws. You can read our full Recruitment Privacy Notice Here. Please note: If you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Worley. Company Worley Primary Location IND-MM-Mumbai Other Locations IND-KR-Bangalore, IND-AP-Hyderabad, IND-MM-Pune, IND-TN-Chennai, IND-MM-Navi Mumbai Job Applications Schedule Full-time Employment Type Employee Job Level Experienced Job Posting Jul 4, 2025 Unposting Date Aug 3, 2025 Reporting Manager Title Senior General Manager

Job Description Work on Project Set Up & Maintenance as instructed by field Maintain an accurate Plan ‐ 0 cost plan for each assigned project based on the PM’s monthly forecasted cost at complete Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction Check for missing time sheets and trailing costs (GES Onsite & Remote) Input Project closeout requirements Assisting in resolution of invoice disputes and blocked invoices Process EAC adjustments, change orders copy overs, contingency requests & Extra workorder as per requirement Apply TECO on projects for close-out Co ‐ ordinate work from multiple PM's Provide proactive communications Maintain workload time management “Planning & Scheduling” to meet PM requirements Create a Service FX/SMS Warranty by Service Request for labor Assist in obtaining month end revenue targets (vendor invoices not processed) Develops and maintains positive customer relations Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner Responsibilities Work on Project Set Up & Maintenance as instructed by field Maintain an accurate Plan ‐ 0 cost plan for each assigned project based on the PM’s monthly forecasted cost at complete Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction Check for missing time sheets and trailing costs (GES Onsite & Remote) Input Project closeout requirements Assisting in resolution of invoice disputes and blocked invoices Process EAC adjustments, change orders copy overs, contingency requests & Extra workorder as per requirement Apply TECO on projects for close-out Co ‐ ordinate work from multiple PM's Provide proactive communications Maintain workload time management “Planning & Scheduling” to meet PM requirements Create a Service FX/SMS Warranty by Service Request for labor Assist in obtaining month end revenue targets (vendor invoices not processed) Develops and maintains positive customer relations Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner Qualifications Only Bachelor’s Degree in any stream (Not technically qualified- BE, MCA, any PHD) Customer service background – results driven Minimum 3 years’ experience & Maximum 5 years Preferably in SAP & Field Citrix/SMS, NEX Hands on experience on Microsoft Office (Excel, PowerPoint, Word) Should be an active team player Should have good knowledge in any ERP systems (SAP & Field Citrix – will be added advantage) High Orientation towards Customer Service culture Strong written and verbal communication in English/French Proactive thinker and ability to forward plan Target driven and enjoys working in a competitive environment Is a team player that is able to share best practices and develop new standards Ability to follow business processes and tasks Ability to organize multiple tasks simultaneously About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Global Business Services (GBS) Technology Support team caters the Technology enablement requirements of India users. Internal Cloud Infrastructure hosts the core infrastructure and in-house applications which are used with in Global Business Services. Technology Server Management team is responsible for the build and support of the infrastructure. Job Description* The Virtual Desktop Interface (VDI) Architect will be responsible for the implementing of VDI solution leveraging a Software Defined infrastructure (SDi) solution. Role involves translating customer requirements into a technical solution given financial and technical constraints. Responsibilities* The Architect drives the implementation of the cloud infrastructure within the company’s computing environment This strategy incorporates cloud adoption plans, cloud application design as well as cloud management and monitoring. Close communication with vendors, clients and members of the IT group (ie.. Hardware, Capacity-Planning, Networking and Software support) to insure business requirements are understood and resources allocated effectively Participation in problem resolution regarding issues that affect business reliability and continuance Large-scale implementation and planning of user based technology releases Closely interface to other Software Defined Infrastructure teams (OpenStack, Storage) to build an effective solution It is the technician’s responsibility to support the change and work towards the adoption and ease of use of cloud technologies Additional responsibilities include support for application architecture and deployment in cloud environments. Administer Windows/Linux servers infrastructure, including installation, configuration, patching and troubleshooting Requirements* Education: Bachelor or Master Degree in Science/Technology (preferred) Certifications If Any: Certifications on VMWare and Citrix preferred Experience Range: 8-10Yrs Foundational skills* Strong Professional track record of technical hands-on Operations work - VMware Hypervisors, Clusters, Networking, DataStore vSAN, Horizon, vSphere, vRA, vRO etc. Should have hands-on project experience executing VMWARE products – VMware vCenter, Horizon and HVD migrations STRONG Technical and Operational Knowledge Excellent written and verbal communication and presentation skills Hands on Cloud Management (VMWARE Products), HVD, Horizon, Workspace One - Vmware Hypervisors, Clusters, Networking, Horizon, vSphere, vRA, vRO Sound knowledge of latest Windows servers operating system Excellent Server operations (including hardware) domain knowledge Experience in supporting end users in L3 capacity on multiple technologies (Office, Skype, SharePoint, MaCafee..etc) Good knowledge of Networks ( MPLS, IPLC, F5 Load balancers, firewall and security devices) Datacenter technologies knowledge Incident/Change Management and Troubleshooting Skills Knowledge of scripting language and automation Experience in handling events e.g BCP/Building power down/Large scale migration Active Directory Operations / GPO etc. Excellent technical with troubleshooting skillset Desired skills* ITIL knowledge and certification will be an added advantage. Work Timings: 6:30AM to 10:30PM Work location: Gurugram and GIFT city

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Hands on experiance with Citrix DaaS Developed backup strategies and implimented & maintained them Expert level knowledge in Microsoft InTune and it's best practices - including Policies, MDM, Application deployment, Autopilot Identity management with Microsoft Entra Entra - App Registrations & Enterprise Applications Entra - Conditional Access Policies Entra - MFA configuration Expert level knowledge of PowerShell with focus on Windows Server, Azure AD, and Office 365 Contribute to documentation by writing and updating existing documents and diagrams Good understanding of networking Information and Data Security principles ITIL Policies and procedures operations Firmly understand concepts of PKI Establish/maintain Azure App Registrations Established working knowledge of PowerShell. Knowledge of Windows Operating Systems (mainly Windows 10 /11) Knowledge of Windows Server from 2012R2 to 2022 Group policy, domain trust, systems management Configure and maintain proxy server, adding rules, new domains, coordinating with InfoSec on execution Configure new, updating firmware, policy changes Configuration based, version based, policy based issues are handled Support all issues E.g. (install, update and s/w configuration) Keep server running and install license Support on setting up the machine and connectivity Support New scope, changing scope, expanding scope Support on Cleaning up old records, adding new records, syncing records between different server Integration with MFA provider DUO and anything it has to be connected to Support on non-working components, PGP key management Maintain connectivity to servers and AD Build and manage radius authentication, configuration, network connectivity to and from. Support on issues related to Server running slowly, scaling issues Skill to Manage Physical and Virtual Servers in a large geographically dispersed environment typically 250+ Servers, Azure Backup and physical and virtual storage systems. Coordination with external vendor for the Issue resolution and solution optimization. Qualifications Accountable for ensuring SLA adherence with on time ticket acceptance and closures. Inventory Updates Ready to work in Rotational shifts(24x5). Required to prepare Technical SOP's and bring in improvements. Knowledge to created and manage VMs physical and virtual storage systems Experience in handling administering Windows Servers across multiple OS flavours. Experience on configuration and troubleshooting of Windows Clusters Experience on troubleshooting DHCP and DNS Services. Knowledge of networking fundamentals. Experience in tracking server activity, performing upgrades of software, addressing technical problems. Good Documentation Skills Excellent troubleshooting, debugging capabilities. Firm knowledge in best practices

Incedo is a US-based consulting, data science and technology services firm with over 2,000 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests. Technical skills requirements: Engineer should have experience with network background, understanding of switching, Routing and firewall concepts.Should have hands on experience in any of the Load balancer / Application Delivery Controller products.Experience in integration /configuration/administration and troubleshooting of LB or ADC products.Engineer should have strong troubleshooting skills on TCP/IP and Http/Https ,SSL/TLS & DNS protocols.Experience in handling issue related to platforms and application management of any of the LB or ADC products. Note :- Having Load balancer or ADC certifications would be added advantage. Eg: F5-CA - Certifications, Citrix Associate/Professional networking, CNS-ADC etc Nice-to-have skills Network Skills: Routing protocols: OSPF, RIP, BGP, Static. Switching: STP, RSTP, VTP, VLAN, Aggregation Protocols (PAgP/LACP) Security: ACL, NAT, VPN IPsec Tunnel, SSL VPN Tunnel. Network Protocols : TCP/IP ,HTTPS,DNS,SSL & TLS Load balancer : Big IP F5 ,Cirtix, NetScaler, Riverbed, Barracuda or any one of the product Troubleshooting tools: Wireshark, Putty, TCPDUMP etc Ticketing tools :SFDC, IPCM, BMC Remedy, Service now ( anyone tool knowledge) Qualifications 2 to 3 years of relevant work experience in Network Security product BSc, BCA, B. Tech., M. Tech. or MCA or an equivalent degree from a reputed university We are an Equal Opportunity Employer We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Education: BE/BTech/MCA/MTech (Preferably CS/IT) Experience: 1+ years Technical Skills Required Familiarity with VDI environments. Integrate and customize FreeRDP and xrdp stacks for optimized VDI access. Configure Linux users, groups, and file system permissions to enforce security and multi-user policies. Implement device redirection (USB, smart cards, audio, printer) in thin client sessions. Optimize startup performance, session responsiveness, and memory usage. Ensure secure handling of credentials and compliance with enterprise security policies. Proficient in C/C++ , Shell scripting . Hands-on experience with Linux system programming , driver integration, and build tools. Good understanding of X11, Wayland, PulseAudio, system, and permissions on Linux . Good to have: Customize lightweight desktop environments (e.g., LXDE, XFCE) for kiosk or secure multi-session usage. Familiarity with WebRTC, RDP, SSH, etc. Contributions to open-source Linux or embedded projects are a plus. Develop and maintain custom Linux OS images for thin client devices. Work with IT and DevOps teams to manage large-scale deployments and updates. Troubleshoot and resolve remote session issues across Citrix, VMware Horizon, and Microsoft RDP environments. Soft Skills Required Clarity of thought Sincere User-centric approach Proactive Self-motivated Logical bent of mind (Analytical) Team player Flexible/adaptable Strong communication skills (both written and verbal) Role and Responsibilities: Design and develop features and enhancements for an existing 2FA and VDI Workspace client. Analyze and troubleshoot application issues in a timely fashion. Provide support in all phases of SDLC and ensure delivery of high-quality product(s) Work with other Engineers in planning, prioritizing and executing assigned tasks within deadlines. Participate in design reviews and recommend improvements. Ensure well-written design documents and conduct peer reviews like code reviews, design reviews etc. Develop unit test cases and integrate with the continuous build process to ensure quality and reliability. Work with the QA team in directing them with test plans and procedures, including test automation. Attend team meetings to communicate project status and discuss new ideas and any issues. Recommend new technologies to ensure quality and productivity. Founded in 2012, Accops is a leading provider of secure remote access and digital workspace solutions, enabling organizations to maintain control and governance while offering flexibility to work from any device. Accops offers a comprehensive Digital Workspace suite that includes Zero Trust-based Application Access Gateway, End-User Computing (EUC) Virtualization via VDI, robust Identity & Access Management (IAM) solutions such as Multi-Factor Authentication (MFA) and Single Sign-On (SSO), and thin client hardware and software solutions. Accops addresses modern remote work challenges by delivering secure, instant access to business applications. Its solutions protect against network threats and unauthorized access, critical in today’s work-from-anywhere environment. Unlike traditional, multi-product approaches, Accops' pre-integrated suite reduces complexity and deployment time, ensuring faster and more agile implementation. Headquartered in Pune, Accops has become a significant player in the End-User Computing (EUC) virtualization domain, offering a one-stop solution for organizations seeking to deploy secure remote work infrastructures. Its products, including the Nano OS for secure containerization on BYOD devices, and extensive MFA and SSO capabilities, ensure robust data protection and strong identity management. Part of Jio Platforms Ltd, Accops continues to innovate and enhance digital workspace solutions with a focus on security, user experience, and operational efficiency. 𝘈𝘤𝘤𝘰𝘱𝘴 𝘪𝘴 𝘢𝘯 𝘦𝘲𝘶𝘢𝘭 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘺 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘳 𝘤𝘰𝘮𝘮𝘪𝘵𝘵𝘦𝘥 𝘵𝘰 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘤𝘶𝘭𝘵𝘶𝘳𝘦 𝘸𝘩𝘦𝘳𝘦 𝘢𝘭𝘭 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘦𝘴 𝘢𝘳𝘦 𝘷𝘢𝘭𝘶𝘦𝘥, 𝘳𝘦𝘴𝘱𝘦𝘤𝘵𝘦𝘥 𝘢𝘯𝘥 𝘰𝘱𝘪𝘯𝘪𝘰𝘯𝘴 𝘤𝘰𝘶𝘯𝘵. 𝘞𝘦 𝘦𝘯𝘤𝘰𝘶𝘳𝘢𝘨𝘦 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴 𝘧𝘳𝘰𝘮 𝘢𝘭𝘭 𝘴𝘶𝘪𝘵𝘢𝘣𝘭𝘺 𝘲𝘶𝘢𝘭𝘪𝘧𝘪𝘦𝘥𝘱𝘦𝘳𝘴𝘰𝘯𝘴 𝘪𝘳𝘳𝘦𝘴𝘱𝘦𝘤𝘵𝘪𝘷𝘦 𝘰𝘧, 𝘣𝘶𝘵 𝘯𝘰𝘵 𝘭𝘪𝘮𝘪𝘵𝘦𝘥 𝘵𝘰, 𝘵𝘩𝘦𝘪𝘳 𝘨𝘦𝘯𝘥𝘦𝘳 𝘰𝘳 𝘨𝘦𝘯𝘦𝘵𝘪𝘤 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯, 𝘴𝘦𝘹𝘶𝘢𝘭 𝘰𝘳𝘪𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯, 𝘦𝘵𝘩𝘯𝘪𝘤𝘪𝘵, 𝘳𝘦𝘭𝘪𝘨𝘪𝘰𝘯, 𝘴𝘰𝘤𝘪𝘢𝘭 𝘴𝘵𝘢𝘵𝘶𝘴, 𝘮𝘦𝘥𝘪𝘤𝘢𝘭 𝘤𝘢𝘳𝘦 𝘭𝘦𝘢𝘷𝘦 𝘳𝘦𝘲𝘶𝘪𝘳𝘦𝘮𝘦𝘯𝘵𝘴, 𝘱𝘰𝘭𝘪𝘵𝘪𝘤𝘢𝘭 𝘢𝘧𝘧𝘪𝘭𝘪𝘢𝘵𝘪𝘰𝘯, 𝘱𝘦𝘰𝘱𝘭𝘦 𝘸𝘪𝘵𝘩 𝘥𝘪𝘴𝘢𝘣𝘪𝘭𝘪𝘵𝘪𝘦𝘴, 𝘤𝘰𝘭𝘰𝘳, 𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘰𝘳𝘪𝘨𝘪𝘯, 𝘷𝘦𝘵𝘦𝘳𝘢𝘯 𝘴𝘵𝘢𝘵𝘶𝘴, 𝘦𝘵𝘤. 𝘞𝘦 𝘤𝘰𝘯𝘴𝘪𝘥𝘦𝘳 𝘢𝘭𝘭 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴 𝘣𝘢𝘴𝘦𝘥 𝘰𝘯 𝘮𝘦𝘳𝘪𝘵 𝘢𝘯𝘥 𝘴𝘶𝘪𝘵𝘢𝘣𝘪𝘭𝘪𝘵𝘺 𝘵𝘰 𝘵𝘩𝘦 𝘳𝘰𝘭𝘦.

Company profile Established in 1993, Koenig is a veteran in the IT industry. Koenig is one of the #1 IT Training companies in India and is fast spreading internationally with major centres in India, USA, Middle East, Africa & Australia. Koenig is partner with all leading vendors including Microsoft, VMware, AWS, Cisco, Oracle, CompTIA, ISACA, Citrix. Koenig specializes in providing technical training on all popular IT certifications. We serve customers from over 50 countries worldwide. Why KOENIG Join a remote-friendly team that values results over office hours, ensuring a great ‘Return on Time’ for Work, Life, and Family. Enjoy the flexibility of a permanent work-from-home setup, allowing you to balance Work, Life, and Family effectively. Best remuneration in the industry. Candidates from non metro cities are preferred. Job Overview- We are hiring SAP SCM Trainers with 3+ years of experience to join our growing team. Role Requirements: Minimum 3 years of hands-on experience in SAP SCM (Supply Chain Management) Experience in training delivery (online/classroom) preferred Strong knowledge of SAP PP, PPDS, MM, and related SCM modules Excellent communication & presentation skills SAP Certification is an added advantage Work Mode: Remote (WFH) + Occasional Travel Shift: Rotational Shifts Employment Type: Full-time For more details, you may visit our website: www.koenig-solutions.com Follow us on LinkedIn: Koenig LinkedIn

Req ID: 335692 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Support Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). About this role: The Sr. Telecommunications Analyst will be responsible for supporting the UPS network and providing solutions to complex problems. This position analyzes, maintains, monitors, and troubleshoot telecommunication components to provide a secure, high-performance network. This position maintains and increases a broad range of knowledge and skills in telecommunications systems, dial plans, switching architecture, telephony, and wiring.The analyst maintains a packet analyzer infrastructure (e.g., patches, custom modifications, upgrades, etc.) to ensure devices meet UPS Data Security requirements and to ascertain that analyzers are strategically placed within the UPS global network for data forensics and identifies opportunities for improvement. They will work with a vast team of engineers responsible for the design, configuration and installation of network equipment. The Candidate will work 2 nd or 3 rd shift (4pm-12pm EST or 11pm-7am EST). Minimum Qualifications: Knowledge of LAN technologies including Ethernet, cabling, VLAN, STP, WAN Technologies: MPLS, VPN, IPSEC, PPP, TCP/IP, OSPF, BGP.Knowledge of Cisco Routers, Cisco Layer 3 Switches, HP/Aruba Layer 2 Switches and Citrix NetScaler Load Balancers.Good understanding of wired systems, networks and protocols (Arp, DHCP, DNS, WAN/LAN, TCP/UDP).Knowledge of how Spanning Tree works.Ability to obtain and perform packet analysis using WiresharkComplete understanding of the steps for a successful connection and termination of a socket.Experience in large implementation projects and the ability to read or create network drawings.Basic competence with Microsoft business applications (Word, Excel, Outlook, Visio, Power Point).Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.Ability to achieve desired results while working collaboratively in a team environment.Excellent communication skills including English speaking and writing. Preferred Qualifications: A bachelor’s degree in information technology, related fields and/or equivalent experience.3+ years working with Cisco routers. CCNA highly desirableStrong knowledge of cloud networking including Azure and GCP About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Role Specific Responsibilities 3-4 years of working experience with VDI and DaaS technologies. knowledge of Microsoft AD, GPO domain level and Windows operating system. Scripting in any of the programming language is preferable. Troubleshooting VMware VDI issues within the SLA. Installation, Configuration and Management of VMware horizon infrastructure. Technical experience in managing IAAS in any of the cloud services i.e Azure, AWS and GCP cloud services. Technical experience in managing VMware vSphere infrastructure. Technical Knowledge on Azure Virtual desktop and its related services. Technical Knowledge on AWS workspaces and its related services is preferable. Strong interpersonal, written, and oral communication skills, Ability to actively listen and clearly communicate with other teams globally. Qualifications Bachelor’s degree in computer science, Business Information Systems or relevant experience and accomplishments 2-4 years of experience in the IT field 2+ years of experience with virtual desktop services such as VMware Horizon View, Citrix XenDesktop, AVD. 0-1 years of experience with Python, Terraform, PowerShell, Power Cli, or other scripting languages Experience with the Scrum Agile methodology and working on Scrum teams. 1+ years direct, hands-on experience with automated cloud provisioning and management on any of the Cloud Platforms – Azure, AWS, GCP (Must Have). knowledge of Microsoft AD, GPO domain level and Windows operating system. Knowledge of networking, firewalls, load balancers etc. Education (degree): Bachelor’s degree in computer science, Business Information Systems or relevant experience and accomplishments Years of Experience: 3-5 Years Technical Skills VDI and DaaS Administration Python, PowerShell and Ansible Cloud provisioning and management – Azure, AWS, GCP. Citrix, Microsoft RDS, AVD, AWS workspaces and VMware Horizon. Active Directory JIRA or Azure Boards Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India. Benefits to help you thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 307864

Company Description We suggest you enter details here. R Job Responsibilities: Provide Technical Support to customers and partners Provide technical services include writing scripts, troubleshooting and best practices to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Travel to customer sites in the event of a critical situation to expedite resolution as required Provide on-call support 24x7 on an as needed basis Provide configurations, troubleshooting and best practices to customers. Work with our Engineering team and influence the operability of the product. Participate in regular weekend on-call rotation and provide after-hours support on an as-needed basis. Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues Desired Skills 3+ years of related experience. Provide configurations, troubleshooting and best practices to customers. Required experience with supporting EndPoint software products. Required strong experience with Windows OS, Linux OS and macOS based applications (Installation, troubleshooting, Debugging). Experience with Android OS based applications (Installation, troubleshooting, Debugging). Strong experience with MS environment (SCCM, GPO, AD, MSSQL, IIS). Experience with EndPoint security software is a plus (Antivirus, DLP, IPS, NAC). Knowledge of SIEM, vulnerability management tools and firewalls. Experience understanding malware, exploits, operating system structure and behavior. Experience with batch scripting and Python is a plus Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required. Knowledge of Cloud infrastructure a plus Knowledge of VDI (VMWare Horizon, Citrix XenApp and XenDesktop) is a plus BS/MS or equivalent experience require

Job Title: Citrix Specialist – Citrix & Windows Infrastructure Location : Trivandrum, Kerala Job Type : Full-Time Experience Level : 6+ years Job Summary: We are seeking a Specialist with expertise in Citrix Virtual Apps and Desktops (CVAD) and Windows Server infrastructure to support and optimize enterprise virtual desktop and server environments. The ideal candidate will be responsible for day-to-day operations, deployment, troubleshooting, and performance optimization of Citrix and Windows platforms, ensuring secure and seamless end-user experiences across the organization. Key Responsibilities: 1. Citrix Environment Management Deploy, configure, and maintain Citrix Virtual Apps and Desktops (CVAD) environments across on-premises or cloud platforms. Support Citrix components such as Delivery Controllers, StoreFront, Director, Citrix ADC (NetScaler), and Citrix Cloud . Manage application and desktop publishing , profile management (FSLogix or Citrix UPM), and session optimization. Troubleshoot login issues, session disconnects, and profile-related problems . Monitor performance using Citrix Director , ControlUp , or equivalent tools. 2. Windows Server & Infrastructure Administration Install, configure, and manage Windows Server 2016/2019/2022 , Active Directory, DNS, DHCP, and Group Policy. Support virtual infrastructure (VMware or Hyper-V) for hosting Citrix and application servers. Handle patch management, backup, and performance tuning of Windows servers. Implement disaster recovery and high availability (HA) strategies for critical infrastructure components. 3. User Access & Security Integrate Citrix access with Azure AD, Conditional Access, MFA , and SSO solutions. Manage role-based access control (RBAC) and enforce security baselines across all managed systems. Work with security teams to harden Citrix and Windows environments and respond to security incidents 4. Automation & Documentation Develop PowerShell scripts to automate routine administration, reporting, and remediation tasks. Maintain system documentation , SOPs, and troubleshooting guides. Contribute to continuous improvement efforts in system reliability and operational efficiency. Required Qualifications & Skills: Must-Have: Hands-on experience with Citrix Virtual Apps & Desktops (CVAD) . Proficiency in Windows Server administration , including Active Directory, DNS, DHCP, and GPOs . Basic understanding of virtualization platforms (VMware or Hyper-V). Experience troubleshooting Citrix sessions, logon issues, and Windows server performance . Scripting knowledge in PowerShell for administration and automation tasks. Good-to-Have: Experience with Citrix Cloud, Citrix ADC (NetScaler), FSLogix , or App Layering . Exposure to ControlUp, Director, or other Citrix monitoring tools . Knowledge of profile management, image management (MCS/PVS), and storage optimization . Familiarity with patching tools (WSUS, SCCM) and endpoint security integration . Understanding of ITIL processes, change management, and ticketing systems (e.g., ServiceNow) . Certifications (Preferred but not Mandatory): Citrix Certified Associate – Virtualization (CCA-V) Microsoft Certified: Windows Server Hybrid Administrator Associate ITIL Foundation Certification Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).

Hi All Greetings from Live Connections! We have an urgent requirement on Network Engineering Lead - Fintech Domain role with one of our MNC based company in Hyderabad & Chennai Location. Please find the below job description and kindly share me your updated CV to sharmila@liveconnections.in Position Title: Network Engineering Lead - Fintech Domain role Experience Level: 12+ Years Duration: Full Time Location: Hyderabad, Chennai, Mumbai, MH *Work from office* Job Description As Senior Network Engineer The resource should be Subject Matter expert (SME) on Load balancing Technology, Routing and Switching and Network Packet Brokers operation, The primary responsibility will be managing the 24x7 Network Support & Operation for Load-Balancing You will work closely with the teams from Network Projects, EUS leads, NOC and other cross-functional teams who are managing systems and applications, to drive efficiency and improvements in supporting/managing the business. Roles and Responsibilities Should analyse, design, implement and maintain the networks F5 and Citrix NetScaler Load Balancer infrastructure. Should inspect data packets and TCP, IP flow in network and application flow. should possess a working knowledge of switches, routers, and firewall concepts. Should be able to configure and maintain F5 and Citrix Load Balancers, load balancing best practices. Should also take the responsibility to upgrade network operating systems software and hardware as per the management requirements. Must ensure that the plans are integrated effectively with the other aspects of the technical infrastructure. Extensive knowledge of Load balancing technology including algorithms and health check options. Knowledge and experience regarding F5 BIG-IP LTM VIP configuration with health check. Knowledge and experience with F5 BIG-IP GTM Wide IP configuration. F5 BIG-IP iRule programming and troubleshooting experience. Extensive knowledge of Citrix NetScaler VIP configuration with health check. Knowledge and experience with Citrix NetScaler Global Load Balancing (Gslb) configuration. Candidate Must have extensive experience working in structured change management, Problem and Incident processes. Candidate Must have production environment experience consisting of Global load balancing, Local load balancing, SSL acceleration, HTTP compression / caching, and DNS. Candidate Must have strong Networking Experience - TCP / IP, Administration of networking hardware. Candidate Must have design and maintenance experience with complex Web hosting network architectures. Experience directly managing routers, switches, load balancers and SSL accelerators in a high-availability infrastructure is required. Expert understanding of TCP as it pertains to packet inspection and network / application flows. Expert ability to troubleshoot issues and make recommendations for system changes, as needed, to resolve issues. Regards, Sharmila sharmila@liveconnections.in

Job Title: Technical Project Manager – Citrix/Messaging Experience: 8–12 years Location: Mumbai, NAVI MUMBAI Notice Period: Immediate to 30 days preferred Job Summary: We are seeking an experienced Technical Project Manager to lead infrastructure projects with a focus on Citrix, Messaging, and VMware environments . The ideal candidate will manage end-to-end project delivery, team operations, stakeholder communication, and ensure compliance with SLAs in a fast-paced, SLA-driven environment, preferably within the banking/financial domain . Key Responsibilities: Oversee Citrix/Messaging operations and manage a 24/7 support team Lead project planning, execution, and delivery across infra domains Drive process improvements, audits (COSMOS), and automation initiatives Act as escalation point for technical issues and ensure stakeholder alignment Track team performance, capacity, utilization, and service dashboards Handle ITIL processes, leave management tools, and risk management Must-Have Skills: Strong experience in Citrix and/or Messaging (mandatory), VMware preferred Proven project management, team leadership, and technical oversight Good understanding of ITIL , infra monitoring tools (Nagios, HP OMI) Experience in audit processes, dashboards, and reporting Excellent communication, stakeholder management, and problem-solving skills Prior experience in banking or financial services domain is mandatory Tools & Platforms: ServiceNow, Microsoft Office Suite, Infra Monitoring Tools (Nagios, HP OMI) Educational Qualification: Bachelor’s/Master’s in IT or Computer Science

Req ID: 335692 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Support Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). About this role: The Sr. Telecommunications Analyst will be responsible for supporting the UPS network and providing solutions to complex problems. This position analyzes, maintains, monitors, and troubleshoot telecommunication components to provide a secure, high-performance network. This position maintains and increases a broad range of knowledge and skills in telecommunications systems, dial plans, switching architecture, telephony, and wiring.The analyst maintains a packet analyzer infrastructure (e.g., patches, custom modifications, upgrades, etc.) to ensure devices meet UPS Data Security requirements and to ascertain that analyzers are strategically placed within the UPS global network for data forensics and identifies opportunities for improvement. They will work with a vast team of engineers responsible for the design, configuration and installation of network equipment. The Candidate will work 2nd or 3rd shift (4pm-12pm EST or 11pm-7am EST). Minimum Qualifications: Knowledge of LAN technologies including Ethernet, cabling, VLAN, STP, WAN Technologies: MPLS, VPN, IPSEC, PPP, TCP/IP, OSPF, BGP.Knowledge of Cisco Routers, Cisco Layer 3 Switches, HP/Aruba Layer 2 Switches and Citrix NetScaler Load Balancers.Good understanding of wired systems, networks and protocols (Arp, DHCP, DNS, WAN/LAN, TCP/UDP).Knowledge of how Spanning Tree works.Ability to obtain and perform packet analysis using WiresharkComplete understanding of the steps for a successful connection and termination of a socket.Experience in large implementation projects and the ability to read or create network drawings.Basic competence with Microsoft business applications (Word, Excel, Outlook, Visio, Power Point).Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.Ability to achieve desired results while working collaboratively in a team environment.Excellent communication skills including English speaking and writing. Preferred Qualifications: A bachelor's degree in information technology, related fields and/or equivalent experience.3+ years working with Cisco routers. CCNA highly desirableStrong knowledge of cloud networking including Azure and GCP About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

As an IT Support Specialist at PracticeSuite, you will be responsible for a wide range of tasks related to system administration and IT security compliance. Your expertise in configuring Active Windows Directory, handling Citrix applications, managing group policies, and troubleshooting networking issues will be essential in ensuring the smooth operation of our IT systems. Your role will also involve configuring and maintaining firewalls, security systems, VPNs, and servers. Experience in IT disaster management and backup recovery will be crucial for safeguarding our data and systems against potential threats. In addition to technical skills, strong communication in English is required to effectively collaborate with team members and users. Familiarity with e-mail server configuration, open-source email setup, and IT security best practices will be advantageous in this role. Certifications such as MCSA, MCSE, MCITP, CCNA, and CCNP are essential to demonstrate your proficiency in IT support. The position requires working in US Shift (6:30 PM to 3:30 AM) at our Ghansoli office. PracticeSuite is a leading cloud computing software company in the healthcare industry, known for its innovative 360Office Platform. Joining our team means being part of a fast-growing organization with a focus on customer satisfaction and cutting-edge technology solutions. If you are passionate about IT support and want to contribute to the success of a dynamic company, we encourage you to apply by sending your resume to yashashree@practicesuite.com. Visit www.practicesuite.com to learn more about PracticeSuite and our commitment to excellence in healthcare technology.,

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees. Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose This role is responsible for centrally managing ITIL processes, ensuring operational excellence across ITOPS, application support, and development. The position oversees backend processing, drives SLA adherence, uptime commitments, and ensures governance, audit readiness, and KPI tracking aligned with SBIC standards. Role Accountability Incident & Problem Management – Lead daily management of critical incidents, problems, changes, and events to ensure seamless business continuity. Application Maintenance – Oversee end-to-end upkeep of IT applications, ensuring services meet agreed SLAs and ITIL standards. Service Operations Oversight – Drive consistent, timely, and efficient service delivery by collaborating with Application Support FPRs Availability Assurance – Monitor and maintain mission-critical application uptime; swiftly resolve disruptions with minimal business impact. SPOF Identification – Assess systems to detect single points of failure and enhance infrastructure resiliency. Risk Management – Conduct monthly risk assessments and evaluate upcoming project risks with mitigation strategies. KPI Monitoring – Ensure all service delivery KPIs (availability, resolution time, root cause closures, etc.) are tracked and met. Audit Readiness – Manage and coordinate IT audit activities, ensuring compliance and timely closure of observations. Platform support - Citrix, Connect Direct, Informatica, Devops platforms like GIT LAB, Maven, Sonar, JIRA, Jenkins etc Measures of Success To deliver projects within budgeted cost Deliver Mode 2 & Mode 1 projects On Time Within Approved Budget with no P1 defects in production Deliver the operational metrics as per agreed SLA across all systems & business processes e.g. Availability %, RCA's timeline Daily Operations Completion Time, Incident Resolution etc. Technical Skills / Experience / Certifications Clear communication skills. Team Leadership & management Budget Planning & forecasting expertise Coordination & Onshore/offshore synergy Conflict Management & Resolution Collaboration Skills & Cross-functional teamwork Lateral, Tactical and strategic solving Compliance evaluation expertise. People Management Competencies critical to the role WebLogic administration certification service now or similar tool hands on experience. Good exposure of advance excel, ppt, ms project. Stakeholder management Ideation and Innovation Qualification B.E. / BTech / MCA in IT ITIL v4 and above certified Preferred Industry Credit Cards / NBFC

As an ideal candidate for this position, you must have experience in International Voice Support, along with excellent communication skills. Your responsibilities will include handling escalated calls from the L1 team efficiently and ensuring timely resolution of tickets within the agreed SLA. It is essential to maintain high quality standards, adhere to regulatory requirements and company policies, and provide a positive customer experience through defined resolution rates and minimum average handling time. Additionally, you should have hands-on experience in handling Mobility related Applications, Desktop/General system issues, troubleshooting Outlook, VPN, Citrix, VDI related problems, and possess in-depth knowledge of MS Office/O365. Experience in Telecom will be considered an added advantage. Your primary goal will be to maintain high efficiency in resolving customer issues, updating worklogs, following the escalation process, and ensuring process compliance. Your dedication to handling all queues efficiently and working towards the closure of cases will be crucial for the success of this role.,

Join us as an Infrastructure Analyst Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development We're offering this role at associate level What you'll do As an Infrastructure Analyst, you’ll be providing input to and supporting the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You’ll be supporting the delivery of a robust production management service for relevant infrastructure platforms. In addition, you’ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes. Your Role Will Involve Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity Building relationships with platform, domain and relevant cross-domain stakeholders Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations The skills you'll need To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You’ll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration. We’ll Also Look To You To Demonstrate Technical knowledge of minimum four years in Managing/ administration of Windows Server Support with Experience of Citrix Technologies which includes XenApp 6.5, Citrix Virtual Apps and Desktop, Citrix Provisioning service, Citrix App Layering, Citrix WEM which include Incident/Change/PR management, Technical Resources to deliver Windows Server BAU operations Strong Knowledge and troubleshooting skills in Windows server OS – 2012 , 2019 and 2022,AD with must Scripting knowledge Experience of Windows Server OS build through different methods – Puppet Knowledge in different backup’s methods and restoration – Symantec Net Veritas Backup and Legato An understanding of operational principles Good collaboration and stakeholder management skills

Location - Khar Road, Mumbai Job Description Installation, configuration and maintenance of server infrastructure (Dell, Cisco UCS and HPE blade) • Installation, configuration and maintenance of Storage Area Network (NetApp, Hitachi storage devices and FC switches) • Integration of server infrastructure into SAN • Installation, configuration and maintenance of VMware-based virtual platform (ESXi/vCenter/NSX/VCD/VCDA) • Installation, configuration and maintenance of other virtual platforms (Xen, Hyper-V) – optional • Installation, configuration and maintenance of Windows Server 2012+ servers and their built-in roles • Operation and maintenance of PKI (Public/Private Key Infrastructure) • Configuration and maintenance of Citrix Netscaler – optional • Windows and Linux based scripting (Powershell, bash, bsh) • Proactive monitoring of infrastructure and identifying potential problems (bottlenecks, misconfigurations) • Infrastructure security maintenance and probing on regular basis • Infrastructure operations automatization • Infrastructure support for our clients • Infrastructure support for all company teams • Compiling and producing technical documentation for all infrastructure layers Interested candidates please share your resume on rupali.koku@laurengroup.ai

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Description - External United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job Overview And Responsibilities As an Engineering Automation Test Manager of Information Technology at United Airlines, you will be responsible for day-to-day supervision and direction of QE Engineer related roles across multiple cross-functional areas. You will directly supervise the Quality engineering professionals. In this role you will have the accountability of leading Quality efforts on multiple projects and/or a large program that consists of multiple testing tracks is necessary. You will work closely with US senior managers, managers, and SME leadership team to influence technical and architectural aspects of computing platforms Resource Management including mentoring, coaching performance appraisal, Capacity Planning and Budgeting. Develop and execute comprehensive test strategies, plans and schedules to ensure product quality and timely delivery. Drive test automation initiatives, including in-sprint and intelligent testing, farmwork, script creation and maintenance to improve coverage and reduce test cycle completion time. Build strong partnership with application development teams, product managers, & other stakeholders to ensure alignment on testing strategy, schedule, and scope. Continuously evaluate and improve testing processes, standards, metrics, and tools to enhance overall test efficiencies. Manage and mitigate testing related risks and issues. Qualifications - External What’s needed to succeed (Minimum Qualifications): Bachelor's degree in Computer Science or Computer Engineering. 12+ years of Software Testing 5+ years of people management AWS Cloud Practitioner ISQTB / CSTE or similar Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) Agile, Scaled Agile, and Waterfall methodologies DevOps CICD with continues automation and testing Well versed in Test Automation tool, examples - Web, Mobile, Desktop, Container, Backend APIs, DB, MQ, Cloud tech AWS or similar, AccelQ, Selenium, SeeTest or similar, ReadyAPI, UFT, AI tool, ADO/JIra, Dynatrace or similar APM tool Experience in Test environment and Release management Exposure to Cloud Technologies Ability to support during off / CST hours during production deployments. Qualifications What will help you propel from the pack (Preferred Qualifications): Airline Domain Knowledge Citrix, Docker, AWS

SENIOR SPECIALIST Noida 4.5-8 Years INDIA Job Description (Posting). Citrix Profile JD : - Expert on multiple versions of Citrix and strong experience of Citrix Secure gateway/Web Interface /NetScaler. - Installation/Configuration/Managing XenApp/XenDesktop Farm (version 7.x,1912 etc) - Must have an extensive working experience with Citrix Provisioning Services. - Must have experience in Citrix Provisioning Services (PVS) - Publishing Applications via Citrix Studio. - Knowledge of designing, deploying, and troubleshooting an enterprise XenApp/XenDesktop infrastructure. - Hands on knowledge on VMware/Xen Server/Hyper-V management and Administration. - Excellent knowledge on Citrix XenApp\\XenDesktop patch management and best practices - Advanced Knowledge and work Experience on Citrix MCS/PVS. -Advanced knowledge of Citrix DAAS and citrix migration. - Perform RCA for major incidents related to his/her tower follow quality /security process defined for the engagement. - Advanced Knowledge and work Experience on StoreFront and certificate upgrade. - Good Exposure with Director. - Day to day handling Citrix Issues/Citrix User Issues - Farm and Servers Reports/Maintenance - Proficient in granular level of monitoring and management skills in identifying potential issues proactively on core Citrix infrastructure. - Maintenance of all the Citrix Server Farm - Profile Management. - Good Exposure in VDI and hands on experience - Good understanding of OS standards of Windows Server (2016,2019 & 2022) - Working experience on citrix cloud/Azure. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives. Qualification B-Tech No. of Positions 1 Skill (Primary) DWP-WPE-WORKPLACE VIRTUALIZATION Auto req ID 1552974BR

As a Server Engineer, your main responsibility will be configuring and managing servers across various operating systems like Windows, macOS, and Linux. This involves tasks such as installing, troubleshooting, upgrading, and enhancing server performance and reliability. You should have a solid understanding of LAN/WAN/VLAN, TCP/IP, UDP, and all related protocols. Additionally, you will be required to maintain and support multi-site Windows environments, including hardware and software configurations for systems like Windows 10, Windows 11, Windows Server 2016, 2019, and 2022, as well as Office suites such as Office 2019, 2021, and Office 365. Server migration and data backup responsibilities will also fall under your purview. You should be well-versed in RAID configuration, DNS management, Active Directory setup, DHCP implementation, and Group Policy configuration. Knowledge and configuration of RADIUS Servers in both Windows and Linux environments are essential. Your hardware and software expertise should extend to basic troubleshooting, and you should possess good communication skills to effectively address customer queries. Familiarity with O365, O365 Mail migration, SharePoint, OneDrive, network printer sharing, and cloud infrastructure like Azure and AWS is highly valued. Furthermore, you should have knowledge of virtualization technologies such as VMWARE, HYPER-V, and CITRIX, as well as Linux OS, Linux partitioning, and basic Linux troubleshooting. Understanding HP and Dell storage connectivity and configuration, Windows Failover Clustering, NMS Servers, and NAS Storage is beneficial in this role. This position is full-time and permanent, with benefits including cell phone reimbursement, day shift schedule, performance bonuses, and yearly bonuses. The ideal candidate will have a minimum of 2 years of experience as a Server Engineer and will be required to work in person at the designated location.,

Candidate Job Profile: · Hands on experience for all makes of Hardware’s like Desktops, Laptops, Servers, Storages, Nas BOX, firewall, Network switches etc. · Provide applications support like VMware ,VXrail, Nutanix, Simplivity, Veritas , Veeam, Acronix , AD, Anti-Virus, endpoint Security, O365 etc. . Should have experience worked with system Integrator company.. · Provide support on certification issues with dealers and customers. · Assist with technical documentation such as user’s manuals, installation manuals and other technical support materials by generating technical content, reviewing and editing manuals, tech notes, diagrams, sales collateral, and other documents as needed · Provide after-hours on-call technical support to Dealers, OEMs and Customers on a rotating basis - shared responsibility with other Customer Ops Technicians/Field Support Engineers · Travel required at times on short notice · Understands business models and how they can be exploited · Provide our customers with break-fix reactive support for our print products · Configure system hardware, software and network components · Maintain a professional appearance at all times with regard to dress and personal appearance tools and equipment · Provide user support both face-to-face and over the telephone · Formulating and leading technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. · Develop solutions for large and complex sales opportunities. · Develops and delivers outstanding Microsoft presentations and demonstrations. · Leads any and all aspects of the technical sales process. Advises internal and external Team on overall Technical solutions. · Provides direction and specialist knowledge in applying the technology/application to client business. · Facilitation of client product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell · Leading contributor individually and as a team member, providing direction and mentoring to others. · Developing long lasting and high-quality business relationships with clients by instilling trust and confidence · Working directly with clients to understand their business strategy, Technical requirements & processes · Providing knowledge transfer to the delivery teams to ensure a smooth handover from sales to delivery · Formulation of high quality bids and proposals · Scoping the client solution to enable accurate estimation of the effort · Determining whether the current system can be upgraded or if a new system needs to be installed. · Project managing the design and implementation of the system. · Troubleshooting systems issues as they arise. · Overseeing all the moving parts of the system integration. · Measuring the performance of the upgraded or newly installed system. · Training staff on new and existing Technical Aspect. · Providing the company with post-installation feedback. Required Candidate profile Diploma or Degree holder -Bachelor’s degree in information technology or computer Engineering Managerial experience. Minimum 6 to 7 Years of experience in IT industry Technical Certification Good knowledge on windows and networks administration. Experience on AD/DHCP/DNS is Ø Mandatory Knowledge on VSAN, Hyper - V, Domain, Backup, HCI , Security, O365 Should work independently Excellent interpersonal skills & communication skills Ability to handle of technical team, Need to establish relationship with exiting customer. Exposure on VMware, Citrix, Microsoft Quick learner to the newer technology Should have exposure on Unix , Windows Server Installations& configurations .Exposure on Virtualization technology Exposure on various Messaging Systems Fair Idea of Network topology Exposure on storage , SAN, NAS Excellent problem solving and trouble shooting skills Should find out the RCA's Exposure working for an IT companies under remote service desk/technical support Good knowledge on windows and networks administration. Experience on AD/DHCP/DNS is mandatory. Knowledge on VLAN, VPN, Firewalls. Should have experience for done the entire setup for Datacenters. What we are looking for  Good communication with clients/operational managers – listening and providing answers  Strong problem solving skills  Ability to build from good relationships with clients/operational managers and colleagues, Sales Team  Ability to gather and assimilate information  Up to date knowledge of technical  Ability to be adapt and priorities  Ability to work under pressure and meet deadlines  Ability to think ahead and anticipate problems, issues and solutions  Experience of developing creative and client-pleasing solutions to complex business problems  Team Handling and Team Management with leadership Quality You will get to: 1. Work closely with and be part of a truly amazing team 2. Join a fast-growing company early, make a difference and enjoy the ride 3. Challenge yourself and take your career to the next level 4. Enjoy a competitive compensation package with unlimited earning potential skills. Industry : Information Technology & Services. Employment Type Full-time.

You will be responsible for managing and owning support tickets related to existing customer services, as well as collaborating closely with 3rd level engineers for internal escalation points. Your key responsibilities will include troubleshooting technical faults, communicating regularly with customers, managing support tickets effectively, and documenting customer solutions using OSS System, Visio documentation, and technical summaries. Additionally, you will provide resources to the solution delivery team to support the configuration and implementation of new customer projects. In this role, you will work in a technical environment that involves switching technologies like Cisco, Meraki, Aruba, HP, Dell, Juniper, wireless technologies including Cisco, Meraki, Aruba, security technologies like Palo Alto, Prisma, Fortinet, Cisco ASA, SD-WAN technologies such as Citrix, Viptela, Meraki, Fortinet, Nuage, and other Cisco networking technologies like Cisco NAC ISE, SD-A/DNAC, DOT1x, and Cisco Nexus series. To be successful in this position, you should have at least 10 years of experience in a related field, knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level, familiarity with layer 2 switching protocols (STP, Dot1Q, QinQ, VPLS), layer 3 routing protocols (BGP, OSPF, EIGRP, HSRP, VRRP), and excellent verbal and written communication skills. You should also have a flexible approach to work, the ability to work effectively under pressure, work well in a team with little supervision, and a strong customer service focus. Additionally, being responsible, willing to take ownership, eager to learn and develop technical skills, and maintaining a positive and professional attitude are important attributes. Desirable knowledge and experience for this role include CCNA, CCNP, and/or JNCIS certifications, experience with Unix based operating systems, programming and scripting experience (Python, bash scripting), Juniper platform configuration experience (SRX and EX series), firewall configuration experience with Fortigate, Palo Alto, Cisco ASA, experience with Alcatel SR & ESS, and familiarity with networking test tools like Wireshark. Remote work options are available if the shift falls during the night.,