Senior Technical Support Engineer

ABB Ltd

7 - 10 years

8 - 9 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

process automation diagnostics renewable energy analytical system integration troubleshooting technical support customer interaction technical documentation recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Providing end-to-end technical support for excitation systems, including installation, configuration, operation, and maintenance.
Diagnosing and troubleshooting hardware, software, and field issues, and supporting commissioning and system integration at customer sites.
Conducting root cause analysis, implementing corrective/preventive actions, and ensuring compliance with safety and regulatory standards.
Preparing and maintaining technical documentation, such as user manuals, troubleshooting guides, and customer reports.
Collaborating with R&D, design, quality, and field teams to resolve complex technical challenges and improve ways of working.
Delivering training and knowledge-sharing sessions to customers and internal teams to enhance system understanding.
Identifying customer concerns and additional support opportunities, and sharing them with the account team through local business processes.
Analyzing technical issues through customer communication and remote asset connections across certified services and products.

Qualifications for the Role

Bachelor s degree in Electrical / Electronics Engineering (Master s preferred).
3 -7 years of experience in Excitation Systems (design, commissioning, maintenance, or support).
Comprehensive knowledge of excitation processes, synchronous machines, power system stability, and control concepts.
Direct experience with excitation controllers, AVR systems, and related diagnostic tools.
Proficiency in system testing, problem solving, and technical documentation.
Proficient communication and interpersonal skills for effective customer interaction and cross-functional collaboration.
Advanced analytical and problem-solving skills with attention to detail.
Willingness to travel to customer sites as required.

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