Responsibilities: * Execute manual & functional tests. * Execute regression, sanity & smoke tests. * Report bugs accurately. * Collaborate with dev team on bug fixes. * Ensure software quality through testing.
Responsibilities: * Coordinate with vendors, couriers , warehouse teams * Assist with inbound/outbound shipments * Maintain document and records *inventory checks & reporting
Responsibilities: * Manage Linux systems & troubleshoot issues * Resolve customer queries via phone/email * Maintain high NPS scores through effective communication * Lead technical support team
Responsibilities: * Manage international technical support via phone and email * Provide expert Windows & network troubleshooting * Resolve complex customer queries promptly * Maintain accurate ticketing system
Close a minimum of 12 tickets per day . Troubleshoot issues using symptom analysis, error review, and debug logs by referencing internal and public knowledge bases. Escalate cases to Tier 2. Perform remote sessions to diagnose or validate custom
Responsibilities: * Create test plans & scenarios * Execute manual tests, functional & regression * Ensure software quality through bug tracking * Collaborate with dev team on UAT * Conduct smoke & sanity tests using JIRA
Responsibilities: * Troubleshoot issues with B2B software using Jira tool * Manage customer queries via Intercom system * Collaborate cross-functionally on product development * Provide technical support through SaaS platform
Responsibilities: * Manage customer queries via phone, email & chat * Resolve technical issues with SaaS products using ticketing tools * Collaborate cross-functionally on software improvements