What You'll Do
Job Summary
Tax Analyst - Support Team is an excellent opportunity for a candidate to work in an innovative environment and grow within our business. The Support Team Tax Analyst primarily provides our customers exceptional product assistance and service information via phone and email. A successful candidate must be efficient, accurate, deadline-driven, and thrive in a changing and fast-paced environment.
Job Duties
What Your Responsibilities Will Be
- Provide customer phone and email support in all aspects of the business, including product functions and features.
- Maintain/update new and existing customer information.
- Prepare sales and lodging tax returns based on deadline requirements.
- Work closely with jurisdictions via phone and email to investigate and resolve notices, amend tax returns, close customer tax accounts, and troubleshoot filing discrepancies.
- Proactively participate in a dynamic and innovative environment to identify areas of improvement and efficiency.
- Demonstrate consistent dependability, efficiency, and accuracy in work tasks.
What You’ll Need To Be Successful
Qualifications
- Fluent English speaker with outstanding written and verbal communication skills.
- Capable of working independently and significantly contributing to the team
- Excellent listening skills with an ability to anticipate customers’ needs and ask good questions.
- Ability to convey information and walk a customer through steps.
- Able to work in a fast-paced, changing, and sometimes high-stress environment.
- A quick study with the ability to teach yourself new skills like software applications and find answers on your own.
- Able to prioritize and multi-task under time constraints.
- Able to troubleshoot and problem-solve quickly, calmly, analytically, and methodically.
- A positive, can-do attitude
- Contribution to building AI-enabled self-service solutions such as chatbots, intelligent
- Work cross-functionally with other teams to foster a strong community and information sharing.
Requirements
- Bachelor’s degree or equivalent experience
- 3+ years of experience in Customer Support
- Knowledgeable in Excel, Word, and Outlook
- Excellent business math skills
Preferred
- 1 to 3 years of experience in Indirect taxes, which can include Sales & Use, Communications Tax, Lodging taxes, or experience dealing with taxing jurisdictions
- Knowledgeable in Salesforce, RingCentral
Avalara is an AI-first Company
AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.
- You’ll bring experience using AI and AI-related technologies, ready to thrive here.
- You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
- You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.
How We’ll Take Care Of YouTotal RewardsIn addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.Health & WellnessBenefits vary by location but generally include private medical, life, and disability insurance.Inclusive culture and diversityAvalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara
We’re defining the relationship between tax and tech.We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
