Job Description Global Logistics Manager Job Title: Global Logistics Manager Function: Logistics Location: Bangalore Position Summary: The Global Logistics Manager is responsible for overseeing the entire logistics function on a global scale. This role involves strategic planning, management of daily operations, vendor negotiations, compliance with international regulations and leading a team to ensure efficient, timely and cost-effective logistics solutions. The individual will work closely with other departments to align logistics activities with overall business goals. Global Logistics Manager plays a critical role in ensuring the efficiency and effectiveness of the company's logistics operations on a global scale, contributing to the overall success and growth of the business. Essential Duties and Responsibilities include the following. Other duties may be assigned. 1. Strategic Planning and Implementation: Develop and implement global logistics strategies to enhance efficiency and support business growth. Align logistics strategies with the companys overall business objectives and market demands. Conduct regular reviews of logistics operations to identify areas for improvement and implement necessary changes. 2. Operations Management: Oversee the end-to-end logistics operations, including transportation, warehousing and distribution. Ensure the timely and accurate delivery of products to customers and partners worldwide. Monitor and manage logistics performance metrics, such as delivery times, order fulfillment rates and transportation costs. 3. Vendor and Supplier Management: Establish and maintain relationships with logistics service providers, including carriers, freight forwarders and warehouse operators. Negotiate contracts and agreements to ensure cost-effective and reliable logistics services. Evaluate and monitor vendor performance, ensuring adherence to service level agreements (SLAs). 4. Compliance and Risk Management: Ensure compliance with international trade regulations, customs requirements and safety standards. Identify potential risks in the logistics process and develop mitigation strategies. Maintain up-to-date knowledge of regulatory changes and industry trends. 5. Team Leadership and Development: Lead, mentor and develop the logistics team to achieve high performance and professional growth. Foster a collaborative and inclusive work environment that encourages innovation and continuous improvement. Conduct regular performance reviews and provide feedback and training opportunities. 6. Process Improvement and Innovation: Implement best practices and continuous improvement initiatives to optimize logistics processes and reduce costs. Leverage technology and automation to enhance logistics operations. Stay informed about emerging technologies and trends in logistics and supply chain management. 7. Budget and Financial Management: Monitor logistics expenses and implement cost-saving measures where possible. Prepare financial reports and provide insights into logistics cost drivers and savings opportunities. 8. Customer Service and Relationship Management: Collaborate with customer service and sales teams to ensure customer satisfaction and address any logistics-related issues. Provide accurate and timely information to stakeholders regarding shipment status and delivery schedules. Develop strategies to enhance the customer experience through improved logistics operations. 9. Environmental and Sustainability Initiatives: Implement sustainable logistics practices to reduce the company’s environmental footprint. Monitor and report on the company’s logistics-related carbon footprint and waste reduction efforts. Advocate for environmentally friendly logistics solutions within the organization. 10. Reporting and Analysis: Prepare and present weekly, monthly and quarterly reports on logistics operations, including shipment status, inventory levels, financial summaries, vendor performance, compliance and risk management. Analyze logistics performance metrics and provide insights and recommendations for improvement. Ensure accurate and timely reporting to senior management and other stakeholders.

JOB TITLE : Sr. Technical Support Engineer (US Process) JOB DESCRIPTION : Ticket work Each agent should close 12 tickets per day (Roughly 36-45 replies per day) Agents are expected to maintain a 4.0 (of 5) min. satisfaction rating or higher (based on customer feedback through our ticketing system) Identify issues based on symptoms, error, or debug logs (Ref. Internal KB/KI or Public Support KB) Escalate tickets to Tier 2 following escalation SOPs May require remote access to inspect/confirm issue on client-side Outbound Ticket Callouts as needed (for supervised remote session or clarifying details/issues) Take client calls for addressal of their queries. Skills & Experience : Quality communication skills for calls and ticket communication Familiar with Network Environments and Network Troubleshooting Familiar with Server Environments (Hardware, RAID, ADS, etc.) Familiarity with Linux or Linux CLI At least 2+ years of experience in a related Technical Support oriented environment Certifications are a plus: Linux: LPIC, RHCP (Red Hat), Linux+ Networking: CCNA, Cisco, etc. Other Related: MCSE, MCP, etc. Shift timings: Rotational Shifts (US Shifts) Working days: Rotational with two days off in a week Work Model: Work from office Location: Bangalore Job Type: Contract job of 1 year ( can get extendable based on your performance) Payroll company name : Solid Systems Global, HBR LayoutRole & responsibilities

We are seeking an experienced APC Engineer to work on our Galaxy, Symmetra, and Smart product lines. The successful candidate will have a strong technical background in power systems, excellent problem-solving skills, and a customer-centric approach.

Job Title: Non-IT Recruiter Job Summary : We are seeking an experienced and results-driven Non-IT Recruiter to join our recruitment team. The successful candidate will be responsible for sourcing, attracting, and hiring top talent for non-technical roles within our organization. Key Responsibilities : 1. Sourcing Candidates: Utilize various recruitment channels to source qualified candidates for open non-IT positions. 2. Screening and Selection: Conduct initial screenings, interviews, and assessments to identify top candidates. 3. Client Relationship Management: Develop and maintain relationships with hiring managers to understand their recruitment needs. 4. Job Posting and Advertising: Create and post job advertisements to attract potential candidates. 5. Interview Coordination: Schedule and coordinate interviews with hiring managers and candidates. 6. Candidate Experience: Ensure a positive candidate experience throughout the recruitment process. Requirements : 1. Education: Bachelor's degree in Human Resources, Business, or a related field. 2. Experience: 1-3 years of experience in recruitment, preferably in a non-IT recruitment setting. 3. Communication Skills: Excellent written and verbal communication skills. 4. Interpersonal Skills: Strong interpersonal skills, with the ability to build relationships with hiring managers, candidates, and other stakeholders. Skills 1. Sourcing and Recruitment: Ability to source and recruit top talent. 2. Communication and Interpersonal Skills: Strong communication and interpersonal skills. Company name : Solid Systems Global Location : Bangalore, HBR Layout Work Mode : work from office Days of working : 5 days (sometimes need to work on saturdays) Salary : 25K to 40 K

Job Title: Network Engineer L1 Job Summary : We are seeking an entry-level Network Engineer to join our network team. The successful candidate will assist in designing, implementing, and maintaining network infrastructure, ensuring network uptime, performance, and security. Key Responsibilities : 1. Network Administration: Assist in managing and maintaining local area networks (LANs) and wide area networks (WANs). 2. Network Monitoring: Monitor network performance, identify issues, and escalate to senior engineers. 3. Network Configuration: Assist in configuring network devices, including routers, switches, and firewalls. 4. Troubleshooting: Troubleshoot basic network issues and resolve problems. 5. Collaboration: Work with other teams to ensure seamless network integration. Requirements 1. Education: Bachelor's degree in Computer Science, Networking, or related field. 2. Experience: 0-2 years of experience in network engineering or a related field. 3. Technical Skills: Basic understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and network protocols. 4. Certifications: CompTIA Network+ or Cisco CCNA certification is a plus. Job Type: Full-time Pay: ₹360,000.00 - ₹540,000.00 per year Work Location: In person

BPO Telecaller – Hi Doc Campaign 📍 Location: [HBR Layout ] 🕙 Shift: 10 AM – 7 PM | 🛑 Sunday Fixed Off 💼 Job Type: Full-Time | 💬 Language: Marathi / Bengali or Malayalam. 🔹 Role: Cold calling medical doctors to introduce and promote services under the Hi Doc campaign. Maintain call records, meet targets, and ensure professional communication. 🔹 Requirements: • 12th pass or graduate • Good communication skills • Basic computer knowledge • Freshers & experienced welcome 💰 Salary: • Freshers: Up to ₹17,000 take-home • Experienced: Up to ₹21,000 take-home • Incentives based on performance

Job Title: L1 Technical Support Executive Job Summary: We are seeking a highly motivated and technically skilled L1 Technical Support Executive to provide exceptional technical support to our customers. The ideal candidate will have excellent problem-solving skills, a strong technical foundation, and a customer-centric approach. Key Responsibilities: 1. Technical Support: Provide Level 1 technical support to customers via phone, email, chat, and ticketing systems. 2. Troubleshooting: Troubleshoot and resolve technical issues related to our products and services, using available resources and tools. 3. Issue Resolution: Resolve customer complaints and issues in a timely and professional manner, escalating complex issues to L2/L3 support teams as needed. 4. Documentation: Maintain accurate and detailed records of customer interactions, including technical issues, resolutions, and follow-up actions. 5. Knowledge Base: Contribute to the development and maintenance of the knowledge base, including technical articles, FAQs, and troubleshooting guides. 6. Customer Satisfaction: Ensure high levels of customer satisfaction, responding promptly to customer inquiries and resolving issues efficiently. 7. Team Collaboration: Collaborate with internal teams, including sales, engineering, and logistics, to ensure seamless customer support. Requirements: 1. Education: Bachelor's degree in Computer Science, Information Technology, or a related field. 2. Experience: 0-2 years of experience in technical support, preferably in a similar industry. 3. Technical Skills: Basic understanding of computer hardware, software, and networking fundamentals. 4. Communication Skills: Excellent written and verbal communication skills, with the ability to communicate technical information to non-technical customers. 5. Certifications: Relevant certifications, such as CompTIA A+, Cisco CCNA, or equivalent, are a plus. Company name : solid systems global Contract job of one year (may gets extendable based on the performance) Shifts type : US shifts (Night shifts, rotational shifts, 5 days working, 2 days off) Location : HBR layout, Bangalore

Job Title: L1 Technical Support Executive Job Summary: We are seeking a highly motivated and technically skilled L1 Technical Support Executive to provide exceptional technical support to our customers. The ideal candidate will have excellent problem-solving skills, a strong technical foundation, and a customer-centric approach. Key Responsibilities: 1. Technical Support: Provide Level 1 technical support to customers via phone, email, chat, and ticketing systems. 2. Troubleshooting: Troubleshoot and resolve technical issues related to our products and services, using available resources and tools. 3. Issue Resolution: Resolve customer complaints and issues in a timely and professional manner, escalating complex issues to L2/L3 support teams as needed. 4. Documentation: Maintain accurate and detailed records of customer interactions, including technical issues, resolutions, and follow-up actions. 5. Knowledge Base: Contribute to the development and maintenance of the knowledge base, including technical articles, FAQs, and troubleshooting guides. 6. Customer Satisfaction: Ensure high levels of customer satisfaction, responding promptly to customer inquiries and resolving issues efficiently. 7. Team Collaboration: Collaborate with internal teams, including sales, engineering, and logistics, to ensure seamless customer support. Requirements: 1. Education: Bachelor's degree in Computer Science, Information Technology, or a related field. 2. Experience: 0-2 years of experience in technical support, preferably in a similar industry. 3. Technical Skills: Basic understanding of computer hardware, software, and networking fundamentals. 4. Communication Skills: Excellent written and verbal communication skills, with the ability to communicate technical information to non-technical customers. 5. Certifications: Relevant certifications, such as CompTIA A+, Cisco CCNA, or equivalent, are a plus. Company name : solid systems global Contract job of one year (may gets extendable based on the performance) Shifts type : US shifts (Night shifts, rotational shifts, 5 days working, 2 days off) Location : HBR layout, Bangalore

The Technical Solutions Architect (UPS/APC Specialist) role at Solid Systems Global involves combining in-depth technical expertise in Uninterruptible Power Supply (UPS) systems, specifically APC products, with strategic business leadership. Your primary responsibility will be to ensure superior technical support while driving growth by aligning customer needs with innovative solutions, expanding accreditations, and positioning Solid Systems Global as a leader in the APC UPS market. In this role, you will be the primary technical authority for all APC UPS systems, providing expert troubleshooting and solutions, including offering 24/7 on-call support for critical customer escalations. You will remotely diagnose and resolve complex UPS issues by analyzing logs, error reports, and system diagnostics, as well as triage service requests, prioritize based on urgency, and implement corrective actions. Additionally, you will train and mentor field engineers and support staff on APC UPS products, best practices, and advanced troubleshooting. Furthermore, you will understand customer requirements, architect tailored UPS solutions, drive accreditation pathways for engineers and the company, and position Solid Systems Global as a key APC partner by identifying market opportunities and competitive differentiators. You will collaborate with Sales & Marketing to develop technical collateral that supports business development and lead pre-sales engagements, including solution design, proof-of-concept (PoC) setups, and technical presentations. As the Technical Solutions Architect, you will lead the UPS Technical Team, fostering innovation by evaluating new APC products, tools, and service offerings, and representing the company at industry events, APC partner meetings, and training sessions. Essential qualifications for this role include 5+ years of experience in UPS technical support, engineering, or solutions architecture with APC expertise, deep knowledge of APC Smart-UPS, Symmetra, Galaxy, and associated software, proven ability to analyze logs, diagnose failures, and implement fixes remotely, and experience training engineers and creating technical documentation. It is also desirable to have APC certification, a background in data center power infrastructure or critical environments, experience with competitor UPS systems, project management, or team leadership experience. By joining Solid Systems Global, you will have the opportunity to lead the technical vision for APC UPS solutions in a growing company, directly impact customer success, team development, and market expansion, and work with cutting-edge power technologies in diverse industries such as data centers, healthcare, enterprise IT, global beverage and food, and social media companies.,