Technical Solutions Architect UPS Devices (APC Specialist)

The Technical Solutions Architect (UPS/APC Specialist) role at Solid Systems Global involves combining in-depth technical expertise in Uninterruptible Power Supply (UPS) systems, specifically APC products, with strategic business leadership. Your primary responsibility will be to ensure superior technical support while driving growth by aligning customer needs with innovative solutions, expanding accreditations, and positioning Solid Systems Global as a leader in the APC UPS market. In this role, you will be the primary technical authority for all APC UPS systems, providing expert troubleshooting and solutions, including offering 24/7 on-call support for critical customer escalations. You will remotely diagnose and resolve complex UPS issues by analyzing logs, error reports, and system diagnostics, as well as triage service requests, prioritize based on urgency, and implement corrective actions. Additionally, you will train and mentor field engineers and support staff on APC UPS products, best practices, and advanced troubleshooting. Furthermore, you will understand customer requirements, architect tailored UPS solutions, drive accreditation pathways for engineers and the company, and position Solid Systems Global as a key APC partner by identifying market opportunities and competitive differentiators. You will collaborate with Sales & Marketing to develop technical collateral that supports business development and lead pre-sales engagements, including solution design, proof-of-concept (PoC) setups, and technical presentations. As the Technical Solutions Architect, you will lead the UPS Technical Team, fostering innovation by evaluating new APC products, tools, and service offerings, and representing the company at industry events, APC partner meetings, and training sessions. Essential qualifications for this role include 5+ years of experience in UPS technical support, engineering, or solutions architecture with APC expertise, deep knowledge of APC Smart-UPS, Symmetra, Galaxy, and associated software, proven ability to analyze logs, diagnose failures, and implement fixes remotely, and experience training engineers and creating technical documentation. It is also desirable to have APC certification, a background in data center power infrastructure or critical environments, experience with competitor UPS systems, project management, or team leadership experience. By joining Solid Systems Global, you will have the opportunity to lead the technical vision for APC UPS solutions in a growing company, directly impact customer success, team development, and market expansion, and work with cutting-edge power technologies in diverse industries such as data centers, healthcare, enterprise IT, global beverage and food, and social media companies.,