4 Galaxy Jobs

The Technical Solutions Architect (UPS/APC Specialist) role at Solid Systems Global involves combining in-depth technical expertise in Uninterruptible Power Supply (UPS) systems, specifically APC products, with strategic business leadership. Your primary responsibility will be to ensure superior technical support while driving growth by aligning customer needs with innovative solutions, expanding accreditations, and positioning Solid Systems Global as a leader in the APC UPS market. In this role, you will be the primary technical authority for all APC UPS systems, providing expert troubleshooting and solutions, including offering 24/7 on-call support for critical customer escalations. You will remotely diagnose and resolve complex UPS issues by analyzing logs, error reports, and system diagnostics, as well as triage service requests, prioritize based on urgency, and implement corrective actions. Additionally, you will train and mentor field engineers and support staff on APC UPS products, best practices, and advanced troubleshooting. Furthermore, you will understand customer requirements, architect tailored UPS solutions, drive accreditation pathways for engineers and the company, and position Solid Systems Global as a key APC partner by identifying market opportunities and competitive differentiators. You will collaborate with Sales & Marketing to develop technical collateral that supports business development and lead pre-sales engagements, including solution design, proof-of-concept (PoC) setups, and technical presentations. As the Technical Solutions Architect, you will lead the UPS Technical Team, fostering innovation by evaluating new APC products, tools, and service offerings, and representing the company at industry events, APC partner meetings, and training sessions. Essential qualifications for this role include 5+ years of experience in UPS technical support, engineering, or solutions architecture with APC expertise, deep knowledge of APC Smart-UPS, Symmetra, Galaxy, and associated software, proven ability to analyze logs, diagnose failures, and implement fixes remotely, and experience training engineers and creating technical documentation. It is also desirable to have APC certification, a background in data center power infrastructure or critical environments, experience with competitor UPS systems, project management, or team leadership experience. By joining Solid Systems Global, you will have the opportunity to lead the technical vision for APC UPS solutions in a growing company, directly impact customer success, team development, and market expansion, and work with cutting-edge power technologies in diverse industries such as data centers, healthcare, enterprise IT, global beverage and food, and social media companies.,

Key Responsibilities: 1. Technical Leadership & Support (50%) Serve as the primary technical authority for all APC UPS systems, providing expertlevel troubleshooting and solutions. Offer 24/7 on-call support for critical customer escalations when required. Remotely diagnose and resolve complex UPS issues by analysing logs, error reports, and system diagnostics. Triage service requests, prioritize based on urgency, and implement corrective actions. Train and mentor field engineers and support staff on APC UPS products, best practices, and advanced troubleshooting. Assist the Account Manager in resolving high-stakes technical challenges affecting customer satisfaction. Document solutions and create knowledge base articles for internal and customer use. 2. Business Growth & Strategic Leadership (50%) Understand customer requirements and architect tailored UPS solutions (APC and complementary technologies). Drive accreditation pathways for engineers and the company to enhance capabilities (e.g., APC certifications, partner status). Position Solid Systems Global as a key APC partner by identifying market opportunities and competitive differentiators. Collaborate with Sales & Marketing to develop technical collateral (whitepapers, case studies, demos) that support business development. Lead pre-sales engagements, including solution design, proof-of-concept (PoC) setups, and technical presentations. Stay ahead of industry trends (e.g., lithium-ion UPS, modular systems, smart monitoring) and advise leadership on strategic investments. Additional Responsibilities - Lead the UPS Technical Team, setting best practices, escalation protocols, and skill development plans. Foster innovation by evaluating new APC products, tools, and service offerings. Represent the company at industry events, APC partner meetings, and training sessions. 5+ years in UPS technical support, engineering, or solutions architecture (APC expertise required). Deep knowledge of APC Smart-UPS, Symmetra, Galaxy, and associated software (StruxureWare, PowerChute). Proven ability to analyse logs, diagnose failures, and implement fixes remotely. Experience training engineers and creating technical documentation. Strong business acumenability to align technical solutions with revenue growth. Exceptional communication skills (customer-facing, sales support, leadership updates). APC Certified (or equivalent vendor certifications). Technical Architecture, UPS Devices, APC (American Power Conversion), Power Systems, Electrical Engineering Background in data center power infrastructure or critical environments. Experience with competitor UPS systems. (Eaton, Vertiv, CyberPower). Project management or team leadership experience.

To produce materials as per production plan and agreed specifications. Machine setting and changeover and machine operations. Regular quality control throughout the shift and to set job in proper sequence to reduce wastage. To maintain departmental & Machine Housekeeping. To maintain machine health. To maintain record keeping

We are seeking an experienced APC Engineer to work on our Galaxy, Symmetra, and Smart product lines. The successful candidate will have a strong technical background in power systems, excellent problem-solving skills, and a customer-centric approach.