Technical Support Executive

Job Title: L1 Technical Support Executive

Job Summary:

We are seeking a highly motivated and technically skilled L1 Technical Support Executive to provide exceptional technical support to our customers. The ideal candidate will have excellent problem-solving skills, a strong technical foundation, and a customer-centric approach.

Key Responsibilities:

1. Technical Support: Provide Level 1 technical support to customers via phone, email, chat, and ticketing systems.

2. Troubleshooting: Troubleshoot and resolve technical issues related to our products and services, using available resources and tools.

3. Issue Resolution: Resolve customer complaints and issues in a timely and professional manner, escalating complex issues to L2/L3 support teams as needed.

4. Documentation: Maintain accurate and detailed records of customer interactions, including technical issues, resolutions, and follow-up actions.

5. Knowledge Base: Contribute to the development and maintenance of the knowledge base, including technical articles, FAQs, and troubleshooting guides.

6. Customer Satisfaction: Ensure high levels of customer satisfaction, responding promptly to customer inquiries and resolving issues efficiently.

7. Team Collaboration: Collaborate with internal teams, including sales, engineering, and logistics, to ensure seamless customer support.

Requirements:

1. Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

2. Experience: 0-2 years of experience in technical support, preferably in a similar industry.

3. Technical Skills: Basic understanding of computer hardware, software, and networking fundamentals.

4. Communication Skills: Excellent written and verbal communication skills, with the ability to communicate technical information to non-technical customers.

5. Certifications: Relevant certifications, such as CompTIA A+, Cisco CCNA, or equivalent, are a plus.

Company name : solid systems global

Contract job of one year (may gets extendable based on the performance)

Shifts type : US shifts (Night shifts, rotational shifts, 5 days working, 2 days off)

Location : HBR layout, Bangalore