Technical Support Executive

As a Technical Support Executive at our company, your role will involve providing exceptional support to our clients who use Zoho applications and custom-built business solutions. Your responsibilities will include: - Providing first-line and second-line support for Zoho applications (CRM, Books, Projects, Desk, etc.) and custom-built solutions. - Handling client queries, troubleshooting issues, and delivering timely resolutions through calls, chats, or email. - Managing API integrations, workflow automations, and data migration support. - Escalating complex issues to development teams and monitoring closure. - Documenting solutions for recurring problems and contributing to the knowledge base. - Training clients on system use, best practices, and process optimization. - Providing feedback to product/development teams for continuous improvement. In this role, your impact will be significant: - Customer Retention & Satisfaction: Your quick and effective support will ensure long-term client relationships. - Operational Efficiency: Your efforts will minimize downtime and maximize ROI for our clients. - Business Growth: You will identify upsell and cross-sell opportunities while maintaining service excellence. - Feedback Loop: By channeling customer insights, you will contribute to strengthening our product and solution roadmap. Your proactive approach and technical skills will be instrumental in maintaining smooth operations and driving maximum ROI for our customers.,