Job Description We are looking for a SaaS Application Trainer who will be responsible for delivering engaging, effective training sessions to our clients and internal teams. You will help users understand our software, drive adoption, and maximize product value through structured training programs. Key Responsibilities: Conduct onboarding and product training sessions for new and existing clients (virtually and/or in person). Create, update, and maintain training materials including user manuals, video tutorials, and FAQs. Collaborate with the Support, Implementation, and Product teams to stay updated on product features and updates. Customize training content based on audience type (end users, administrators, partners, etc.). Monitor training effectiveness through feedback forms and participant surveys; continuously improve delivery based on feedback. Provide post-training support to clarify doubts and ensure smooth application usage. Assist in developing certification programs and knowledge assessments for users. Maintain a high level of product expertise and act as an internal resource for cross-functional teams. Requirements Bachelor's degree in any discipline (preferred in Business, IT, Communications, or Education). 1+ years of experience in training delivery, preferably in a SaaS or IT product environment. Strong verbal and written communication skills. Ability to simplify complex concepts for non-technical audiences. Experience working with CRM, LMS, or similar software tools is a plus. Organized, detail-oriented, and excellent at managing multiple sessions and schedules. Comfortable presenting to both small groups and large audiences. Preferred Skills Basic technical understanding of SaaS models and cloud-based platforms. Knowledge of adult learning principles and best practices in instructional design. Prior experience with tools like Zoom, Microsoft Teams, Google Meet, or webinar platforms. Benefits Be part of a dynamic, growing company at the forefront of professional services and technology. Work with a global client base and cutting-edge applications. Opportunities for continuous learning, growth, and career development. Requirements 1+ years of experience in training delivery, preferably in a SaaS or IT product environment. Strong verbal and written communication skills. Ability to simplify complex concepts for non-technical audiences. Experience working with CRM, LMS, or similar software tools is a plus. Show more Show less
Job Description Job Summary We are hiring a meticulous Quality Analyst to ensure the highest standards in testing and validating application builds for our operational solutions. This role focuses on rigorous testing of custom apps, custom solutions on platform, and automation tools to guarantee flawless performance and client satisfaction across global deployments. Key Responsibilities: Develop and execute test plans, test cases, and scripts for applications (e.g., custom apps, custom solutions on platform, SQL-based solutions). Perform functional, regression, integration, and performance testing to identify defects and ensure quality. Validate application builds against business requirements and technical specifications. Conduct User Acceptance Testing (UAT) with stakeholders, documenting results and resolving issues. Collaborate with developers to troubleshoot and prioritize bug fixes, ensuring timely resolution. Maintain detailed test documentation and report quality metrics to project leadership. Support Go-Live phases by verifying system stability and performance under real-world conditions. Prepare training manual & videos for customer and align with customer requirements Requirements Qualifications: Bachelor’s degree in IT, Computer Science, or related field. 2-4 years of experience in software testing or quality assurance, preferably for operational applications. Proficiency in testing tools (e.g., Selenium, JIRA, TestRail) and manual testing methodologies. Understanding of SQL for database testing and validation. Strong problem-solving skills and a keen eye for detail. Ability to work under deadlines and adapt to evolving project needs. Benefits Why Join Us? Be part of a team delivering cutting-edge solutions, ensuring quality for global clients, and advancing your skills in a high-impact environment. Requirements Proficiency in testing tools (e.g., Selenium, JIRA, TestRail) and manual testing methodologies. Understanding of SQL for database testing and validation. Strong problem-solving skills and a keen eye for detail. Ability to work under deadlines and adapt to evolving project needs. Show more Show less
We are seeking an experienced Tech Operations Lead to oversee end-to-end technical operations for Zoho applications and custom-developed solutions. In this role, you will lead cross-functional teams, drive DevOps practices, ensure quality standards, and deliver exceptional client support. You will play a pivotal role in scaling our technology infrastructure, optimizing processes, and fostering a culture of continuous improvement. The ideal candidate is a strategic thinker with strong technical expertise, leadership skills, and a passion for delivering business value. Requirements Key Responsibilities : Technical Operations Management : Lead and manage the planning, execution, and maintenance of Zoho applications (e.g., Zoho CRM, Zoho Books, Zoho Desk) and custom-developed applications. Configure and customize Zoho solutions using tools like Zoho Creator, Zoho Flow, and Deluge scripting to meet client-specific needs. Oversee integrations between Zoho apps, custom applications, and third-party systems via APIs or middleware (e.g., Zapier, Mulesoft). Develop operational roadmaps, establish KPIs (e.g., system uptime, response time), and conduct audits to optimize application performance. Project Delivery and Collaboration: Collaborate with product managers, developers, QA engineers, and business stakeholders to ensure timely, high-quality project delivery. Facilitate requirement-gathering sessions, translate business needs into technical specifications, and manage project timelines using tools like Zoho Projects or Jira. Drive Agile/Scrum practices, including sprint planning, stand-ups, and retrospectives, to align cross-functional teams. Mitigate project risks and resolve conflicts to maintain delivery schedules and client satisfaction. Architecture and Scalability: Guide the development team in designing robust, modular, and scalable application architectures for Zoho customizations and standalone apps. Oversee the implementation of microservices, serverless architectures, or other modern frameworks to enhance flexibility. Ensure scalability of infrastructure through auto-scaling, load balancing, and disaster recovery mechanisms on cloud platforms (e.g., AWS, Azure, Google Cloud). Maintain coding standards, version control (e.g., Git), and secure integration practices. Quality Assurance Oversight: Establish and enhance QA frameworks, including automated testing (e.g., Selenium, Cypress) and manual testing processes, to ensure defect-free releases. Define quality metrics (e.g., defect density, test coverage) and supervise testing efforts to meet release standards. Conduct root cause analysis (RCA) for post-release issues and implement preventive measures to improve reliability. Promote shift-left testing and continuous integration to catch defects early in the development cycle. DevOps and Infrastructure Management: Implement and maintain CI/CD pipelines using tools like Jenkins, GitLab CI, or Zoho Catalyst for automated builds, tests, and deployments. Leverage infrastructure-as-code (IaC) tools like Terraform or AWS CloudFormation to provision consistent environments. Set up monitoring tools (e.g., Zoho Site24x7, Prometheus, Grafana) and alerting systems to ensure infrastructure reliability. Coordinate blue-green or canary deployments to minimize downtime and maintain high availability. Data Analytics and Reporting: Utilize Zoho Analytics or similar BI tools (e.g., Tableau, Power BI) to create dashboards, reports, and KPIs for operational and business insights. Integrate data sources (e.g., Zoho CRM, SQL databases) to enable unified, real-time reporting. Drive data-driven decision-making by providing predictive analytics and trend analysis to stakeholders. Ensure data accuracy, compliance with governance policies, and adherence to privacy regulations (e.g., GDPR, CCPA). Issue Escalation and Resolution: Serve as the primary escalation point for critical technical issues, ensuring rapid diagnosis and resolution. Coordinate with developers, DevOps, or vendors to implement fixes and document resolutions to prevent recurrence. Communicate the issue status and resolution timelines to clients and internal teams, maintaining transparency. Conduct post-incident reviews to identify lessons learned and improve operational resilience. Client Coordination and Support: Lead client onboarding, solution implementation, and post-deployment support for Zoho and custom solutions. Customize applications to align with client workflows, provide training, and ensure smooth adoption. Manage client issues through ticketing systems (e.g., Zoho Desk) and resolve them within SLAs. Conduct regular check-ins to assess solution performance, gather feedback, and identify upsell opportunities. People Management: Lead and mentor a team of developers, QA engineers, DevOps staff, and support personnel, setting clear goals and expectations. Conduct performance evaluations, provide coaching, and support career development through training programs. Allocate resources effectively, balancing project demands with team capacity and skill development. Foster a collaborative, inclusive team culture that encourages innovation and accountability. Continuous Process Improvement: Conduct regular process audits to identify inefficiencies and implement lean or Six Sigma principles for optimization. Stay updated on Zoho updates, industry trends, and emerging technologies (e.g., AI-driven testing, low-code platforms) to enhance operations. Gather feedback from teams, clients, and end-users to drive iterative improvements. Promote knowledge-sharing through documentation, cross-training, and retrospectives. Benefits Qualifications Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred). Experience: 4-7+ years of experience in technical operations, software development, or IT management. 3+ years of hands-on experience with Zoho applications (e.g., Zoho CRM, Zoho Creator, Zoho Analytics). Proven track record of leading cross-functional teams and delivering complex technical projects. Experience with cloud platforms (AWS, Azure, Google Cloud) and DevOps practices (CI/CD, IaC). Technical Skills: Proficiency in Zoho suite administration, customization, and integration (Deluge, Zoho Flow). Expertise in software development (e.g., JavaScript, Python, Node.js) and API integrations. Familiarity with QA tools (Selenium, Cypress, JMeter) and BI platforms (Zoho Analytics, Tableau). Strong knowledge of DevOps tools (Jenkins, Docker, Kubernetes, Terraform) and monitoring solutions (Prometheus, Grafana). Soft Skills: Exceptional leadership, communication, and stakeholder management skills. Strong problem-solving and crisis management abilities. Ability to work under pressure and manage multiple priorities in a fast-paced environment. Certifications (preferred): Zoho Certified Developer or Administrator. AWS Certified Solutions Architect, Google Cloud Professional, or similar. PMP, Scrum Master, or ITIL certification. Key Performance Indicators (KPIs) System uptime and reliability (e.g., 99.9% uptime). On-time project delivery and budget adherence. Defect escape rate and test coverage percentage. Client satisfaction (e.g., NPS, ticket resolution time). Team engagement and retention metrics. Why Join Us? At Yashuss Unlimited Business Solutions, you’ll be part of a fast-growing team that values innovation, collaboration, and continuous learning. You'll work with a diverse portfolio of clients and cutting-edge technologies, making a real impact in their digital transformation journey. Show more Show less
Location: Remote (India-based, supporting US suppliers) Working Hours: US Time Zone (EST/PST as applicable) Experience: 5–10 years in construction project coordination, PMO, or executive assistant roles Industry: Construction / Engineering / Procurement / Infrastructure Job Summary: We are looking for a highly organized, detail-oriented and proactive PMO professional who can function as a Project Coordinator and Executive Assistant to support our construction project teams and suppliers in the United States. This role will serve as a bridge between the PMO, suppliers, and internal stakeholders—ensuring timely communication, project tracking, and executive-level coordination. The ideal candidate should have prior experience in construction project management , be comfortable working in US time zones , and demonstrate excellent communication, coordination, and reporting skills. Key Responsibilities: Act as the central point of contact between the US construction project team and suppliers/vendors. Support day-to-day PMO operations including project tracking, milestone monitoring, RFI/RFP coordination, and issue resolution . Prepare, manage, and track project schedules , Gantt charts , and procurement timelines using tools like MS Project, Smartsheet, or Primavera. Coordinate supplier meetings , maintain minutes, follow-up actions, and ensure timely updates and escalations. Maintain project documentation , including contracts, drawings, compliance documents, change orders, etc. Generate project dashboards, weekly progress reports, and executive updates for internal and client-side stakeholders. Provide EA-level support to senior executives, including calendar management, meeting prep, travel coordination (if needed), and communications. Proactively flag risks or delays and assist in developing mitigation plans. Collaborate with finance/procurement to track supplier invoices, PO approvals , and contractual obligations . Handle sensitive and confidential information with discretion. Work Schedule: Full-time remote role aligned with US business hours (typically EST or PST). Flexibility to adjust working hours based on project needs or executive schedules. Preferred Tools/Technologies Exposure: MS Project / Primavera / Smartsheet ERP tools (SAP, Oracle, Procore, etc.) Collaboration tools: MS Teams, Slack, Zoom Google Workspace or MS Office 365 Requirements Key Skills and Qualifications: Bachelor’s degree in Engineering, Construction Management, or related field; PMP certification is a plus. 1-3 years of experience in project coordination/PMO roles in the construction or EPC industry . Prior experience working with US clients or suppliers preferred. Strong command over project management tools (MS Project, Primavera, Smartsheet, etc.). Excellent communication skills—both written and verbal. Highly proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Ability to manage multiple tasks, prioritize, and work in a fast-paced environment. Experience in handling RFIs, RFQs, submittals, procurement schedules , and supplier/vendor coordination . Strong attention to detail, problem-solving mindset, and proactive attitude. Comfortable working independently and taking ownership of tasks in a remote setting.
Location: Mumbai (Full-Time, On-site) Experience: 2–5 years Industry: IT Services, Digital Transformation, Enterprise Technology Job Summary: We are looking for a talented and tech-savvy Content Writer with 2–5 years of experience in writing for IT services, software solutions, or digital transformation domains . The ideal candidate will be responsible for creating compelling, accurate, and SEO-friendly content that supports marketing, sales, and thought leadership initiatives. This is a full-time, in-office role based in Mumbai . Key Responsibilities: Write high-quality content for a wide range of digital platforms including: Website pages, solution briefs, and case studies Emailers, blogs, whitepapers, and landing pages Social media posts and ad copy Marketing and sales collateral Presentations and event content Research and understand IT services, digital transformation, cloud, cybersecurity, enterprise software, smart manufacturing , and related technology trends. Collaborate with marketing, product, and technical teams to gather inputs and translate them into customer-centric content. Write with clarity, consistency, and alignment with brand tone and voice. Optimize content using SEO best practices (on-page keywords, meta titles, tags). Edit, proofread, and ensure grammatical accuracy and messaging alignment. Maintain a content calendar and meet regular publishing deadlines. Repurpose content across formats and campaigns to maximize visibility and engagement. Requirements Key Skills and Qualifications: Bachelor’s or Master’s degree in English, Journalism, Mass Communication, Marketing, or Technology . 2–5 years of experience in content writing for B2B IT services or SaaS companies. Strong portfolio of published work, especially in IT or digital transformation domains. Excellent writing, editing, and research skills with a keen eye for detail. Ability to simplify complex technical concepts for diverse audiences. Understanding of SEO content writing, keyword usage, and content structure. Experience working with marketing teams, sales enablement, and digital campaigns . Familiarity with content management tools (WordPress, HubSpot, Zoho, etc.) is a plus. Bonus/Preferred Experience: Exposure to writing for industries like manufacturing, BFSI, healthcare, or retail . Understanding of AI, cloud, IoT, ERP, CRM, cybersecurity , or enterprise automation . Experience with thought leadership content , CXO messaging, or video script writing. Ability to manage freelance writers or contribute to content strategy if needed. Benefits Work Environment & Benefits: In-office role at our Mumbai office (no remote option). Work in a collaborative, high-growth environment alongside marketing and tech experts. Opportunity to contribute to impactful B2B campaigns in India and global markets.
This is a remote position. Website Design & Development Design, build, and update internal company websites using modern web technologies (HTML5, CSS3, JavaScript, CMS platforms). Ensure websites are visually appealing, user-friendly, mobile-responsive, and in line with company branding. Optimize websites for speed, SEO, and accessibility standards. Collaborate with stakeholders to gather requirements and implement content updates. Graphic Design Design graphics, layouts, and visuals for internal brochures, presentations, reports, and marketing collateral. Create high-impact designs for expos (banners, booth graphics, displays, handouts). Produce creative content for social media platforms, ensuring consistency with brand guidelines. Develop infographics, icons, and custom illustrations as needed. Brand Stewardship Maintain and evolve the visual identity across all channels. Uphold standards for typography, colours, and imagery throughout digital and print materials. Collaboration & Project Management Work with marketing, HR, events, and internal communications teams to conceptualise and execute design projects. Handle multiple projects simultaneously, meeting tight deadlines. Deliverables Modern, functional intranet site or internal portal. Brochure designs for product launches or events. Expo booth visuals and supporting print graphics. Cohesive social media graphics series aligned with campaigns or announcements. Requirements Bachelor’s degree in Graphic Design, Web Design, Computer Science, or a related field (or equivalent experience). Proficiency in graphic design software such as Adobe Creative Cloud (Photoshop, Illustrator, InDesign). Strong portfolio showing web and graphic design work (brochures, banners, social media posts, etc.). Hands-on experience with web development: HTML5, CSS3, JavaScript, and CMS (WordPress, Drupal, etc.). Familiarity with print production process and requirements for expo materials. Understanding of UX/UI principles and responsive design. Strong attention to detail, organization, time management, and communication skills. Ability to balance creative ideas with practical implementation. Preferred Qualities Knowledge of motion graphics or video editing tools. Experience with basic animation for web/social (GIFs, short video clips). Basic knowledge of digital marketing and analytics. Familiarity with best practices for internal communications graphics.
This is a remote position. Website Design & Development Design, build, and update internal company websites using modern web technologies (HTML5, CSS3, JavaScript, CMS platforms). Ensure websites are visually appealing, user-friendly, mobile-responsive, and in line with company branding. Optimize websites for speed, SEO, and accessibility standards. Collaborate with stakeholders to gather requirements and implement content updates. Graphic Design Design graphics, layouts, and visuals for internal brochures, presentations, reports, and marketing collateral. Create high-impact designs for expos (banners, booth graphics, displays, handouts). Produce creative content for social media platforms, ensuring consistency with brand guidelines. Develop infographics, icons, and custom illustrations as needed. Brand Stewardship Maintain and evolve the visual identity across all channels. Uphold standards for typography, colours, and imagery throughout digital and print materials. Collaboration & Project Management Work with marketing, HR, events, and internal communications teams to conceptualise and execute design projects. Handle multiple projects simultaneously, meeting tight deadlines. Deliverables Modern, functional intranet site or internal portal. Brochure designs for product launches or events. Expo booth visuals and supporting print graphics. Cohesive social media graphics series aligned with campaigns or announcements. Requirements Bachelors degree in Graphic Design, Web Design, Computer Science, or a related field (or equivalent experience). Proficiency in graphic design software such as Adobe Creative Cloud (Photoshop, Illustrator, InDesign). Strong portfolio showing web and graphic design work (brochures, banners, social media posts, etc.). Hands-on experience with web development: HTML5, CSS3, JavaScript, and CMS (WordPress, Drupal, etc.). Familiarity with print production process and requirements for expo materials. Understanding of UX/UI principles and responsive design. Strong attention to detail, organization, time management, and communication skills. Ability to balance creative ideas with practical implementation. Preferred Qualities Knowledge of motion graphics or video editing tools. Experience with basic animation for web/social (GIFs, short video clips). Basic knowledge of digital marketing and analytics. Familiarity with best practices for internal communications graphics. Show more Show less
As a Web and Graphic Designer, you will be responsible for designing, developing, and updating internal company websites using modern web technologies such as HTML5, CSS3, JavaScript, and CMS platforms. Your primary focus will be to ensure that the websites are visually appealing, user-friendly, mobile-responsive, and align with the company's branding. Additionally, you will optimize the websites for speed, SEO, and accessibility standards. You will collaborate with stakeholders to gather requirements and implement content updates effectively. In the realm of Graphic Design, you will create graphics, layouts, and visuals for internal brochures, presentations, reports, and marketing collateral. Your creative prowess will be showcased through high-impact designs for expos including banners, booth graphics, displays, and handouts. Moreover, you will produce engaging content for social media platforms while ensuring consistency with brand guidelines. Infographics, icons, and custom illustrations will also be part of your creative repertoire as needed. As a Brand Steward, you will play a crucial role in maintaining and evolving the visual identity across all channels. Upholding standards for typography, colors, and imagery throughout digital and print materials will be imperative to ensure brand consistency and recognition. Your role will involve collaboration and project management, working closely with marketing, HR, events, and internal communications teams to conceptualize and execute design projects. Handling multiple projects simultaneously and meeting tight deadlines will be a key aspect of your responsibilities. The deliverables expected from you include the creation of a modern, functional intranet site or internal portal, brochure designs for product launches or events, expo booth visuals, and supporting print graphics, as well as cohesive social media graphics series aligned with campaigns or announcements. To excel in this role, you should possess a Bachelor's degree in Graphic Design, Web Design, Computer Science, or a related field (or equivalent experience). Proficiency in graphic design software such as Adobe Creative Cloud (Photoshop, Illustrator, InDesign) is essential. A strong portfolio showcasing web and graphic design work, hands-on experience with web development technologies, familiarity with print production processes, and an understanding of UX/UI principles and responsive design are required. Strong attention to detail, organization, time management, and communication skills are crucial for success in this role. Preferred qualities include knowledge of motion graphics or video editing tools, experience with basic animation for web/social platforms, basic knowledge of digital marketing and analytics, and familiarity with best practices for internal communications graphics.,