Posted:12 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a proactive and technically skilled

Technical Support Executive

to provide outstanding support for our clients using

Zoho applications

and

custom-built business solutions

. The role requires a balance of

technical troubleshooting, client communication, and solution orientation

to ensure smooth operations and maximum ROI for our customers.

Key Responsibilities

  • first-line and second-line support

  • client queries, troubleshoot issues, and provide timely resolutions

  • API integrations, workflow automations, and data migration

  • Escalate complex issues to development teams and track closure.

  • knowledge base

  • Train clients on system use, best practices, and process optimization.

  • continuous improvement

Impact & ROI of This Role

  • Customer Retention & Satisfaction:

  • Operational Efficiency:

  • Business Growth:

  • Feedback Loop:

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