Technical Support Executive

0 years

2 - 3 Lacs

Posted:19 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

L1- Key Responsibilities & Accountabilities:

  • Complete Incident Management adhering to defined SLAs
  • NOC Monitoring and respond to alerts
  • Respond to clients on mails
  • Liaise with the internal departments regarding sites with on-going

implementation activities

  • Responsible for Escalation Management, both internal & external

escalation

  • Replicate issues and study event logs for errors or debugging
  • Coordinate the review, presentation and release of design layouts,

drawings, analysis and other documentation

  • Coordinates meetings with the product committee, project manager and

functional management to discuss project impediments, needed resources

or issues/delays in completing the task

  • Keep the project manager and product committee informed of task

accomplishment, issues and status

  • Provide status reporting of team activities against the program plan

or schedule

  • Prepare and publish daily, weekly and monthly data analysis, reports &

dashboards

Note - Candidate should be comfortable to work in 24*7 shift

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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