Hi, Greetings from Decision Minds! Mandatory Skill: International Voice (Tech Support/ Customer Support) Exp: 4 to 6 years Location: Hyderabad If interested then share your CV to barsas@decisionminds.com

Hi, Greetings from Decision Minds! Mandatory Skill: Sr. Business Analyst (SQL, Data Modeling, Manage data dictionaries) Stakeholder Engagement Exp: 7 years Chennai- Pallavaram If interested, please share your profile to barsas@decisionminds.com

Hi, Greetings from Decision Minds! Mandatory Skill: Lead Azure Data Engg (Data Lake, Synapse, Data Bricks, Spark) Databricks Certified Data Engg Exp: 9 - 14 years B'LORE, HYD, CHE If interested, please share your profile to barsas@decisionminds.com

Hi, Greetings from Decision Minds! Mandatory Skill: Automation Testing-Pega UI (Java, Selenium WebDriver, and TestNG, smoke, CI/CD) Banking Domain Exp: 5-9 years India If interested, please share your profile to barsas@decisionminds.com

Hi, Greetings from Decision Minds! Mandatory Skill: International Voice B2B Tech Support Exp: 4 to 6 years Location: Hyderabad If interested then share your CV to barsas@decisionminds.com

Hi, Greetings from Decision Minds! Mandatory Skill: Sr. Tech Business Analyst (Data Centric, SQL, Data Modeling, Python, SaaS) Exp: 7 years Chennai- Pallavaram If interested, please share your profile to barsas@decisionminds.com

Hi, Greetings from Decision Minds! Mandatory Skill: AppWorx/Application Manager Support NACHA (ACH IN/OUT) and SWIFT Exp: 3 years Rotational Shift Bangalore If interested, please share your profile to barsas@decisionminds.com

Work Mode: 5 Days Work from Office Are you passionate about solving complex problems and delivering exceptional customer experiences? We're looking for skilled Technical Support Engineers to join our team and support a leading cloud platform! 🔍 What you’ll do: You'll troubleshoot issues, analyze logs, and work closely with global customers to solve challenges across the ServiceNow platform. This role requires a great mix of technical expertise and soft skills like empathy, communication, and collaboration. 🎓 What we’re looking for: ✔️ 3+ years of experience in web application development ✔️ Strong understanding of AngularJS, JavaScript, HTML/CSS, AJAX ✔️ Good foundation in Java and SQL ✔️ Experience with debugging, root cause analysis, and customer support ✔️ Bonus: Experience with ServiceNow platform, Virtual Agent, Agent Workspace If you're a creative problem solver who thrives in a dynamic environment, we’d love to hear from you! 📩 Apply now: careers.india@decisionminds.com #Hiring #TechnicalSupportEngineer #UXEngineer #ServiceNowJobs #CustomerSupport #AngularJS #JavaScriptJobs #WebDevelopment #ITJobs #HyderabadJobs #CareersInTech #JobOpportunity #SupportEngineer #ServiceNow #JobOpening #NowHiring #JoinUs #TechJobs #Troubleshooting #SaaS #WorkFromOffice # Show more Show less

We’re Hiring: Technical Support Engineer – ATOM (ServiceNow Platform) Location: Hyderabad (Work from Office – 5 Days a Week) Apply Now: careers.india@decisionminds.com Are you passionate about solving complex technical problems and delivering stellar customer support? Decision Minds is looking for a Technical Support Engineer – ATOM who thrives on helping customers and troubleshooting advanced ServiceNow platform issues. What You'll Do: Handle technical cases related to ITOM applications on the ServiceNow platform. Deliver top-notch support via web, chat, email, and phone. Troubleshoot complex issues using diagnostic tools and log analysis. Collaborate cross-functionally to resolve and escalate high-priority issues. Influence product and process improvements from the front lines. What We’re Looking For: Bachelor's in Computer Science or related field. 3 to 6 years in customer-facing technical support (preferably ITOM). Strong grasp of server-side scripting (JavaScript, Unix Shell, PowerShell). Good understanding of networking protocols (HTTP, TCP, FTP/SFTP, SOAP, REST). Experience with tools like Wireshark, Traceroute, and ServiceNow platform modules. Familiarity with ITIL, CMDB, Orchestration, Discovery, and Mid Server. Excellent communication and analytical skills. Good to have: Java programming experience. ServiceNow certifications. Prior infrastructure troubleshooting experience. Web development support experience. Show more Show less

Job Description Decision Minds is a leader in Data Cloud, Big Data, Cloud Analytics, AI/ML, and Multi-Cloud deployments. We are a team of passionate thought leaders and industry experts who strive for excellence and clarity in creating innovative solutions and products. Our goal is to revolutionize Data Analytics, Artificial Intelligence, Cloud Computing, and Robotic Process Automation, and make a positive impact on people's lives. Know more about us at www.decisionminds.com | LinkedIn What you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Qualifications & Experience: - Must have a bachelors degree in computer science or a related field (or equivalent degree and experience). 3+ years providing customer-facing technical support (ITOM applications). Good Communication Skills. To be successful in this role, we need someone who has: Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell. Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies. Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute. Strong troubleshooting/root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concepts. Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management. Excellent communication skills (verbal and written). Preferred: - Solid understanding of object-oriented programming skills (Java strongly preferred) A fundamental understanding of ITOM, CMDB and ITIL business process. Experience providing web development support is highly desirable. Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping). Understanding of JavaScript or any other scripting language with logical approach for given problem statement. Previous experience in software development(or) software consulting. Experience supporting and troubleshooting infrastructure level issues.

Job Information Date Opened 01/27/2025 Industry Technology Job Type Full time Work Experience 3+ City Hyderabad State/Province Andhra Pradesh Country India Zip/Postal Code 500081 Job Description Job Title: Technical Support Engineer Location: Hyderabad, India Experience: 3 to 5 Years Looking for Immediate joiners only. Position Overview We are seeking an experienced Technical Support Engineer to join our Hyderabad team. In this role, you will leverage your expertise in scripting, troubleshooting, and cloud technologies to manage and resolve complex customer issues on the ServiceNow platform. You will play a pivotal role in delivering exceptional support, driving process improvements, and enhancing customer satisfaction. Primary Skills 1.Programming/Scripting: Proficiency in one or more scripting languages: JavaScript Python Perl Unix Shell Windows Shell 2.Networking: Advanced knowledge of: TCP/IP, HTTP, SSH protocols Firewalls, load balancers, and port configurations 3.Operating Systems: Expertise in: Linux/Unix Microsoft Server 4.Object-Oriented Programming: Strong understanding, with Java preferred. 5.Troubleshooting: Hands-on experience in diagnosing and resolving performance issues using tools like heap dumps and thread stacks. Secondary Skills 1.Database Systems: Proficiency in RDBMS like MySQL and Oracle. 2.Cloud and Virtualization: Familiarity with VMware, AWS, Azure, and Event Management Systems. 3.Web Applications Stack: Comprehensive understanding of web application components. 4.Framework Knowledge: Familiarity with ITSM or ITIL frameworks. Key Responsibilities Serve as a Customer Advocate, providing expert support for ServiceNow users and administrators. Troubleshoot and resolve complex technical issues while ensuring root cause analysis. Automate repetitive tasks using scripts and develop solutions for faster troubleshooting. Maintain technical expertise in assigned product areas to offer effective support. Share knowledge through mentoring, training, and documentation initiatives. Suggest and implement process and product improvements. Manage customer expectations effectively, ensuring high satisfaction levels. Collaborate with global teams and contribute to strategic initiatives. Create and maintain detailed knowledge base materials to empower customers. Qualifications Experience: 3 to 5 years in Technical Support or a related field. Technical Expertise: Proven skills in scripting, networking, and operating systems. Communication: Exceptional verbal and written communication skills. Customer Service: Strong focus on quality and commitment to customer satisfaction. Teamwork: Ability to thrive in a collaborative environment.

Qualifications & Experience: - Must have a bachelor’s degree in computer science or a related field (or equivalent degree and experience). 2+ years providing customer-facing technical support (ITOM applications). Good Communication Skills. To be successful in this role, we need someone who has: Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell. Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies. Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute. Strong troubleshooting/root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concepts. Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management. Excellent communication skills (verbal and written). Preferred: - Solid understanding of object-oriented programming skills (Java strongly preferred) A fundamental understanding of ITOM, CMDB and ITIL business process. Experience providing web development support is highly desirable. Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping). Understanding of JavaScript or any other scripting language with logical approach for given problem statement. Previous experience in software development(or) software consulting. Experience supporting and troubleshooting infrastructure level issues. Skills:- Javascript, HTTP, Network protocols, Asset management, Operations management and ITIL management Show more Show less

Hi, Greetings from Decision Minds! ETL Developer (IICS, IDMC, PL/SQL, Informatica) JD: 4 - 6 years of experience in Data management & engineering projects using Informatica products Candidate must be experienced on Informatica Cloud Services (IICS CDI on IDMC Platform) (must-have) Experience with variety of source systems like Cloud (SFDC, Marketo, Azure, AWS etc.) & also, on any perpetual relational DBs like Oracle, SQL Server etc. (good to have) Intermediate experience level in Unix shell scripting & Python. Working knowledge of Jupyter Notebooks, Databricks, ADLS Gen 2 and SQL Datawarehouse. Develop strong functional understanding to support Business Translate Business requirements into conceptual, logical and physical models Working knowledge in Change Data Capture and Slowly Changing Dimension Type 1 & 2 Advanced hands-on experience SQL/ PLSQL Skills as candidate will be working with complex queries Trustworthy technical skills with a proven track-record of working successfully in various projects If interested then please share your updated cv to barsas@decisionminds.com

We are seeking a highly skilled and experienced Cloud Data Engineer to join our dynamic team. You will be responsible for designing, building, and maintaining scalable data pipelines and infrastructure on GCP/AWS/Azure, ensuring data is accessible, reliable, and available for business use. Key Responsibilities: Data Pipeline Development: Design, develop, and maintain data pipelines using GCP/AWS/Azure services such as Dataflow, Dataproc, BigQuery, and Cloud Storage. Data Integration: Work on integrating data from various sources (structured, semi-structured, and unstructured) into GCP/AWS/Azure environments. Data Modeling: Develop and maintain efficient data models in BigQuery to support analytics and reporting needs. Data Warehousing: Implement data warehousing solutions on GCP, optimizing performance and scalability. ETL/ELT Processes: Build and manage ETL/ELT processes using tools like Apache Airflow, Data Fusion, and Python. Data Quality & Governance: Implement data quality checks, data lineage, and data governance best practices to ensure high data integrity. Automation: Automate data pipelines and workflows to reduce manual effort and improve efficiency. Collaboration: Work closely with data scientists, analysts, and other stakeholders to understand data requirements and deliver data solutions that meet business needs. Optimization: Continuously monitor and optimize the performance of data pipelines and queries for cost and efficiency. Security: Ensure data security and compliance with industry standards and best practices. Required Skills & Qualifications: Education: Bachelors degree in Computer Science, Information Technology, Engineering, or a related field. Experience: 8+ years of experience in data engineering, with at least 2 years working with GCP/Azure/AWS Technical Skills: Strong programming skills in Python, SQL,Pyspark and familiarity with Java/Scala. Experience with orchestration tools like Apache Airflow. Knowledge of ETL/ELT processes and tools. Experience with data modeling and designing data warehouses in BigQuery. Familiarity with CI/CD pipelines and version control systems like Git. Understanding of data governance, security, and compliance. Soft Skills: Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Ability to work in a fast-paced environment and manage multiple priorities. Preferred Qualifications: Certifications: GCP Professional Data Engineer or GCP Professional Cloud Architect certification. Domain Knowledge: Experience in the finance, e-commerce, healthcare domain is a plus.

Qualifications & Experience: - Must have a bachelors degree in computer science or a related field (or equivalent degree and experience). 2+ years providing customer-facing technical support (ITOM applications). Good Communication Skills. To be successful in this role, we need someone who has: Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell. Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies. Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute. Strong troubleshooting/root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concepts. Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management. Excellent communication skills (verbal and written). Preferred: - Solid understanding of object-oriented programming skills (Java strongly preferred) A fundamental understanding of ITOM, CMDB and ITIL business process. Experience providing web development support is highly desirable. Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping). Understanding of JavaScript or any other scripting language with logical approach for given problem statement. Previous experience in software development(or) software consulting. Experience supporting and troubleshooting infrastructure level issues.

Hi, Greetings from Decision Minds! We have job opening for Application and Production Support Engineer Please find the job description below: Use the Application Manager Tool (AppWorx/Application Manager) to handle tasks and avoid passing issues to higher support levels. Understand core banking operations like payment processing and online transfers (both sending and receiving money). Be familiar with how banking applications work and the steps involved in using them. Know ITIL processes (best practices for managing IT services). Understand file formats used for online transfers, such as NACHA (ACH IN/OUT) and SWIFT messages. Follow information security (InfoSec) rules and guidelines. Know how to send files securely. Write clear Standard Operating Procedures (SOPs) for various tasks. Be flexible and willing to work in a 24/7 shift rotation. Exp- 2 to 5 years Location: Bangalore (WFO) If interested, then please share your updated resume to barsas@decisionminds.com

Hi, Greetings from Decision Minds! Job Opening for Sr. QA Automation Test Engineer (7 to 8 Yrs) @ India JD: Design and develop test plan and test cases from user stories. Perform manual testing using test management tools like qTest Design, develop, and maintain robust automated test scripts for Pega UI and related components. Collaborate with development, QA, and product teams to understand requirements and translate them into test cases. Build and maintain test automation frameworks using Java, Selenium WebDriver, and TestNG. Execute regression, smoke, and functional tests as part of CI/CD pipelines. Perform test result analysis, defect reporting, and root cause analysis. Work closely with DevOps teams to integrate automation into build and deployment processes. Ensure test coverage, documentation, and best practices are followed. Design and develop test plan and test cases from user stories. Perform manual testing using test management tools like qTest Design, develop, and maintain robust automated test scripts for Pega UI and related components. Collaborate with development, QA, and product teams to understand requirements and translate them into test cases Build and maintain test automation frameworks using Java, Selenium WebDriver, and TestNG. Execute regression, smoke, and functional tests as part of CI/CD pipelines. Perform test result analysis, defect reporting, and root cause analysis. Work closely with DevOps teams to integrate automation into build and deployment processes. Ensure test coverage, documentation, and best practices are followed. If interested then please share your updated cv to barsas@decisionminds.com

Hi, Greetings from Decision Minds! Job Opening for Customer Support Executive with IT environment (Saas) Skill : Excellent Communication Skill (Saas) Experience : 3 to 5 years Location : Hyderabad Roles and Responsibilities Log cases on the IT Service Desk and maintain details of software/hardware problems detected. Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a timely efficient manner. Represent peers in Global Forums in the Transfer of Information (TOI) and other training sessions. Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or ServiceNow CRM in a timely efficient manner. You will be escalating to internal or external support resources and Subject Matter Experts when necessary. You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or walk-through. Identify self-service documentation gaps and create Knowledge Base Articles to help the customer. You will provide support for ServiceNow customers by managing multiple cases daily. You will assist peers with their cases. You will participate in User Acceptance Testing (UAT). Any IT or Engineering graduates from a recognized university. Technical background and an ability to learn and absorb technology quickly. Great written and verbal communication skills Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis. The ability to communicate effectively with people at all levels. The ability to have difficult conversations with customers. The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem. Basic understanding of ITIL Skills and business processes. 3 - 5 years working within an IT environment If interested then please share your updated cv to barsas@decisionminds.com

Hi, Greetings from Decision Minds! Job Opening for MuleSoft Engineer Immediate joiner (5 to 8 Yrs) @ Bangalore Skill: Mulesoft, Anypoint, API, MuleSoft Integration Location: Bangalore (WFO) Exp: 5+ Years Notice Period: Immediate Joiner only Roles and Responsibilities API Development: Design, develop, and deploy robust APIs using Mulesoft Anypoint Platform, ensuring scalability and performance. Good to have experience of Banking domain and API integration using MuleSoft Integration Solutions: Implement integration patterns and solutions to connect various systems and applications, facilitating seamless data flow. Requirement Analysis: Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications for integration solutions. Testing and Debugging: Conduct unit testing and debugging of integration flows and APIs to ensure high quality and reliability. Documentation: Create and maintain comprehensive documentation for integration designs, API specifications, and deployment procedures. Best Practices: Promote and implement best practices in API design, development and integration processes. Support and Maintenance: Provide ongoing support for existing integrations, troubleshooting issues as they arise and implementing necessary fixes. Hands-on experience with MuleSoft Anypoint Platform. Strong knowledge of RESTful APIs, RAML/OAS, and web services (SOAP, REST). Experience with data formats like XML, JSON, and transformation tools (DataWeave). Familiarity with MuleSoft components such as API Manager, Runtime Manager, and Anypoint Studio. Understanding of integration patterns, ESB, microservices architecture, and messaging systems. Knowledge of DevOps tools and cloud platforms is a plus. MuleSoft certifications preferred. If interested then please share your updated cv to barsas@decisionminds.com

Job Information Date Opened 06/13/2025 Industry Technology Job Type Full-time Work Experience 6 City Remote State/Province Karnataka Country India Zip/Postal Code 560066 Job Description Decision Minds is a leader in Data Cloud, Big Data, Cloud Analytics, AI/ML, and Multi-Cloud deployments. We are a team of passionate thought leaders and industry experts who strive for excellence and clarity in creating innovative solutions and products. Our goal is to revolutionize Data Analytics, Artificial Intelligence, Cloud Computing, and Robotic Process Automation, and make a positive impact on people's lives. Know more about us at www.decisionminds.com | LinkedIn Location: Bangalore/ Chennai/ Hyderabad (preferred) Job Title: Senior Data Engineer - Databricks Skills: Databricks, Oracle, Hadoop, AWS Cloud, PySpark, Data Warehousing, ETL/ELT, Cloud Migration Education: B.E/B.Tech/Master’s Key Responsibilities: Develop and maintain scalable data pipelines in Databricks to support the migration of data from Oracle-based Data Warehouse (DWH) and Operational Data Store (ODS) systems. Analyze and understand existing Oracle schemas, stored procedures, and data transformation logic. Translate PL/SQL logic into PySpark/Databricks SQL. Develop and maintain Delta Lake-based datasets with appropriate partitioning, indexing, and optimization strategies. Perform data validation and reconciliation post-migration, including row count, data integrity, and accuracy checks. Build reusable and modular data ingestion and transformation frameworks using Databricks Notebooks, Jobs, and Workflows. Collaborate with DevOps teams for CI/CD pipeline integration and efficient deployment. Optimize performance of existing pipelines and queries in Databricks. Document architecture, transformation logic, and data lineage clearly for operational transparency. Mandatory Skills & Experience: 6 to 8 years of experience in data engineering, with strong experience in DWH/ODS environments. Minimum 3+ years hands-on experience in Databricks (including PySpark, SQL, Delta Lake, Workflows). Strong understanding of Lakehouse architecture, cloud data platforms, and big data processing. Proven experience in migrating data warehouse and ETL workloads from Oracle to cloud platforms. Experience with PL/SQL, query tuning, and reverse engineering legacy systems. Experience with CI/CD pipelines, version control (e.g., Git), and automated testing. Familiarity with data governance, security policies, and compliance in cloud environments. Strong communication and documentation skills. Preferred Skills (Advantage): Experience in cloud migration projects (AWS/Azure). Knowledge of Delta Lake, Unity Catalog, and Databricks workflows. Exposure to Pentaho and/or TIBCO Data Virtualization/Integration tools will be an added advantage. AWS/Azure/Databricks certifications Tools & Technologies: Databricks, Oracle, Hadoop (HDFS, Hive, Sqoop), AWS (S3, RDS) PySpark, SQL, Python CI/CD (Jenkins, GitHub Actions), Orchestration (Airflow, Control-M) JIRA, Confluence, Git (GitHub/Bitbucket) Cloud Certifications (Preferred): Databricks Certified Data Engineer AWS Certified Solutions Architect/Developer