36 Servicenow Tool Jobs - Page 2

Company Description Oblytech is your all-in-one IT partner, specializing in ServiceNow and an Official Salesforce Partner, offering cost-effective offshore expertise and comprehensive IT solutions tailored to your needs. Our India-based team specializes in ServiceNow and Salesforce solutions, IT consulting, staff augmentation, and expertise in major platforms like Microsoft, Google, and AWS. We provide custom software development, managed IT services, data analytics, cloud solutions, DevOps & automation, project management & business analysis, and QA services. About the Role: Oblytech is seeking ServiceNow Technical Consultants with advanced expertise in ITAM , HAM and integrations. You will play a critical role in supporting a large US-based customer through a 24x5 support. This role involves support, development, testing, defect resolution, and optimizations, requiring in-depth knowledge of the ServiceNow platform and its capabilities. This is a dynamic opportunity to collaborate in a global support model , ensuring seamless operations and high-quality service delivery. Key Responsibilities: Provide support coverage through addressing incidents, service requests, and system issues. Manage and maintain modules across ITOM, and ITAM , including configuration, customization, and updates. Collaborate with customer teams to handle development, testing, defect resolution, and ongoing improvements. Design, develop, and deploy custom applications using ServiceNow Studio and scoped applications. Create and maintain Service Catalogs, Workflows, and Orchestration for enhanced automation. Monitor and optimize system performance, including Discovery, CMDB , and event management processes. Develop and maintain integrations with third-party systems using REST, SOAP APIs , and Integration Hub . Manage Access Control Rules (ACLs) , system security configurations, and platform governance. Perform upgrades and implement new features as required by the customers roadmap. Document resolutions, processes, and configurations to maintain knowledge continuity. Work collaboratively with India and Australian teams to ensure seamless handoffs and continuous support. Required Skills and Experience: Experience: 5+ years of hands-on ServiceNow platform experience with in-depth knowledge of: ITOM : Discovery, Event Management, CMDB and Cloud Management. ITAM : Hardware Asset Management (HAM), Software Asset Management (SAM), and Contract Management. Integrations using REST, SOAP APIs , and Integration Hub . Scripting: JavaScript, Glide APIs, Jelly, and Business Rules . UI customization: Service Portal, Widgets, and Dashboards . Reporting and analytics: Performance Analytics and Metrics Configuration. Development Skills: Proven experience in building custom applications and workflows using ServiceNow Studio. Support Skills: Level 2/Level 3 support experience for enterprise ServiceNow implementations. Shift Readiness: Flexibility to work in rotational shifts covering global time zones. Strong interpersonal and communication skills to collaborate with teams across India, Australia, and the US. Certifications: ServiceNow Certified System Administrator (CSA) or higher certifications (e.g., CAD, CIS). ITOM/ITAM-specific certifications (e.g., ITOM Visibility Implementation Specialist, Discovery, HAM, ITAM Implementer, etc.) are highly preferred. Why Join Oblytech? Remote Work Possibility: Flexible remote work arrangements for candidates in India and Australia to support global clients seamlessly. Be part of a globally distributed support team working with high-impact enterprise customers. Exposure to cutting-edge ServiceNow modules, integrations, and application development. Competitive compensation and growth opportunities in a fast-paced IT consulting firm.

Technical Support Engineer: Experience: 2-4 years Location: Bengaluru Responsibilities : Technical Support skills,Active Directory, ServiceNow Tool,Voice process,International Voice process, Outlook, Microsoft 365 Troubleshooting Strong communication skills, oral and written. Respond to requests for technical assistance by phone, email, chat. Enter and manage all incidents and problems in the incident management system and act as a liaison between users and technical escalation teams. Knowledge on Service Now ticketing tool Energetically follow-up on open incidents and provide status updates while carrying the ticket from its cradle to grave. Escalate problems (when required) to the appropriate teams. Maintain hygiene in ticket documentation, category selection and overall ticket quality. Identify and learn appropriate software and hardware used and supported by the firm. Where applicable, encourage users to use self-help resources and demo them on how to find answers on common issues or FAQs. 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones. n depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them. Understanding on Active Directory, Networking, Messaging and Hardware necessary. Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365. Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service. Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom. Incident Management knowledge, experience with Turrets will be added advantage. Extended working hours when business needs. Flexibility to work in rotational shifts and week offs. Ability to work under high pressure.

We are Hiring Please go through the Job description below before applying Technical Skill set • Voice Call Handling: excellent knowledge of handing voice calls and multitasking. • Email Communication: professional email writing skills. • Chat Communication: professional chat writing skills and multitasking. • Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. • Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. AD: Knowledge on - Active directory, Proxy, DNS, Group Policy. Network: Knowledge on LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge. • Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc • Printers: Hands on experience on managing printers (Local & Network printers) - Lex • Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools. • ITIL: Knowledge of ITIL processes and procedures. • A+: knowledge of A+ processes and procedures. • KM: Knowledge management understanding, review & create new knowledge articles. Key Performance Indicators (KPIs): • Ensure all the User contacts are responded within the defined Turn Around Time • All the L1 Incidents are resolved as per the defined Resolutions Timelines • Follow-up on individual ticket stacks to ensure that tickets are addressed on a timely basis and ageing is kept at minimum. • Ensure Quality Ticket Coding and Classification for all tickets being logged and processed. • Taking ownership of calls/emails logged by his/her colleagues in his/her absence. • Mentoring and providing floor support to the newly joined associates. • Should be proactive in assisting the colleagues, during High Volume Time. Requirement - WORK FROM OFFICE LOCATION - HYDERABAD (Bahadurpally) Excellent English Communication is Required 1.Graduate 2. Freshers with Technical knowledge can apply 3. 24/7 Shifts 4. 5days working , 2 rotational off 5. Immediate joiners only 6. Compensation - Fresher 3LPA, EXP - UPTO 6LPA (Depends on last drawn ) Interested candidates please call at 9875622051 (HR Shruti)

About this role: Wells Fargo is seeking a Systems Operations Engineer. This position is for TCOO Platform Services to act as INC Manager and partner with all Production Support, Development and key stake holders to implement governance and communication process and ensure zero or less impact to business due to production issues & processes. In this role, you will: Manage a Systems Operations team of analysts that monitor installed systems and infrastructure Engage stakeholders and internal partners associated with the Systems Operations functional area Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area Collaborate and consult with analysts, Information Technology personnel, or vendors Manage mid to highly experienced analysts Manage allocation of people and financial resources for Systems Operations Mentor and guide talent development of direct reports and assist in hiring Required Qualifications: 4+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of Leadership experience Desired Qualifications: 15+ years of Software Engineering experience and experience in production support, or equivalent demonstrated through one or a combination of the following: work experience, training. Technology oriented B.E/B Tech Degree or equivalent advanced degree Understand the various methodologies being used in ITIL Expertise in understand the production support issues irrespective of the technologies being used, coordinate with required technical and management teams Experience in production support, strong knowledge in ITIL processes Min 5+ years of experience in using ServiceNow Tool Proven experience in leading and managing cross functional teams Ability to make decisions under pressure and guide teams through high-stake situations- Excellent written and verbal communication skills for both technical and non-technical audiences Excellent negotiation and interpersonal skills Proven Leadership skills to work in high pressure environment and facing off to senior stakeholders Proven track record of understanding Incident, problem process and consistent execution Proven track record of driving standardization and automation frameworks Excellent Skills in using Microsoft Product (MS Excel, PowerPoint) and performing data analytics and analysis Proven record to drive ITIL process improvements in a complex environment ITIL certification (preferred) or equivalent knowledge of IT service management practices Hands on development experience on analytical tools like Power BI is an added advantage Proactive and can work independently Job Expectations: Coordinate communication between production support teams, management and stakeholders. Define, maintain and consistent execution of the incident management process and policies. Effectively communicate updates to stakeholders during major incidents by providing accurate information.Should work as a single point of contact for production support vertical teams and senior leadership for any kind of updates during the major incidents. Ensure the processes align with business objectives and industry best practices. Govern and improve the effectiveness of the incident management process. Provide training and awareness of incident management processes Monitor incident progress and ensure timely resolution. Conduct post-incident reviews ( PIR ) for all major incidents and conduct root cause analysis ( RCA ) to prevent similar incidents in the future. Prepare lessons learn documentation after each major incident, recommendations for improving incident handling procedures, tools or communication strategies Identify trends and recommend improvements to prevent future incidents. Prepare Daily/Weekly/Monthly/Quarterly and yearly INC & PRB management metrics. Work closely with vertical production/development/infrastructure teams, service desk staff and other managers to ensure seamless incident resolution. Coordinate with change management and problem management teams to prevent future incidents. Strictly follow and enforce the incident management process as per ITIL or organizational standards. Escalate incidents to higher level support teams when required. Escalate incidents to vendors or third-party providers if necessary. Document resolutions for future reference and should present it to Senior and executive leadership team. Work with Automations teams to minimize the manual work in the problem management, incident communication and detecting the root cause of the issue -Work with reporting team in building dashboards for all KPIs and improve the performance of the processes and MTTR, MTTD Mature the function in the region by recommending automation strategies and working with the relevant team to get them implemented Improve tighter process integration between Incident, Problem and Change Management

T echnical Support skills, Active Directory, ServiceNow Tool, Voice Process, International Voice Process, Outlook, and M365 Troubleshooting. ii. Minimum two years of experience working in the technical support field in an enterprise environment, preferably with phone support experience. iii. Solid technical knowledge, troubleshooting skills and support experience with the following: Microsoft Windows platform (Windows 7, 10) Zoom Networking, LAN, WAN, corporate enterprise domain infrastructure environment Windows desktop and server operating system Microsoft Active Directory Microsoft Outlook iv. Good understanding of the Microsoft Office products such as Word, Excel and Power Point. v. Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization. vi. Ability to perform Mobile OS (iOS/Android) application troubleshooting. vii. Team player mentality, collaborative, self-learner and self-motivated. viii. Good understanding of English and good communication skills are a must. ix. Strong customer service skills and focus on ownership throughout the resolution process. x. Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events. xi. For our Asia language support team, hours of operation would match with region of support based on language spoken. b. Preferred Qualifications i. Technical Knowledge and troubleshooting skills for applications such as Microsoft 365 Suite, iOS and Android devices for at least 2 years. ii. Experience in high-level customer support or VIP support roles. @Sachin @Praveen Please allocate in Ciepal

About The Role : Requirement specification for enhancement requests for existing servicenow tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams Identify areas of process and tooling improvement Ensure gaps are clearly defined and assessed Functional specification of target state processes Work closely with the development teams throughout all phases Produce test strategies and engage actively in the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BA s in other ITSM streams Take an active role in customer and stakeholder engagement sessions Take respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating process and toolset enhancement Conversant with Agile methods including SRUM Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Primary Skills Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform Exposure to the following key modules are required:Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported

Roles and Responsibilities Collaborate with stakeholders to understand business requirements and develop effective change strategies. Manage change requests through the entire lifecycle, ensuring compliance with ITIL processes and ServiceNow tooling. Identify potential risks and develop mitigation plans to minimize impact on production systems. Desired Candidate Profile 2-7 years of experience in Change Management or related field (ITIL). Strong understanding of IT service management principles (ITSM) using ServiceNow platform.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science/IT/Engineering or related field Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Service Management. Your typical day will involve working with the ServiceNow platform, collaborating with cross-functional teams, and ensuring the successful implementation of cloud migration and implementation projects. Roles & Responsibilities: Design and develop ServiceNow IT Service Management applications to meet business process and application requirements. Collaborate with cross-functional teams to ensure successful implementation of cloud migration and implementation projects. Provide technical expertise in ServiceNow IT Service Management and Servicenow Tools Administration. Assist in defining requirements and designing applications to meet business process and application requirements. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Service Management. Must To Have Skills:Strong understanding of cloud migration and implementation. Good To Have Skills:Experience in Servicenow Tools Administration. Experience in designing and developing ServiceNow IT Service Management applications. Experience in collaborating with cross-functional teams. Experience in defining requirements and designing applications to meet business process and application requirements. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. The ideal candidate will possess a strong educational background in software engineering, computer science, or a related field, along with a proven track record of delivering impactful cloud migration and implementation solutions. This position is based at our Nagpur office. Qualifications Bachelors Degree in Computer Science/IT/Engineering or related field

Primary Skills PMO; SLM & Service Now Reporting SLA Development: Collaborate with stakeholders to define; document; and negotiate SLAs and key performance indicators (KPIs) based on business requirements and priorities. Performance Analytics: Should know about the module and have Hands-on experience on PA module in ServiceNow Tool Secondary Skills Service Now Performance Analysis: Conduct in-depth analysis of service performance data to identify patterns; areas of improvement; and potential risks. Recommend and implement strategies to enhance service quality. Stakeholder Collaboration: Work closely with cross-functional teams; including IT; operations; and business units; to align SLAs with organizational objectives and ensure that service levels meet business needs. About The Role : Escalation Management: Develop and implement procedures for escalating and resolving service-related issues. Collaborate with teams to address incidents and prevent future occurrences. Continuous Improvement: Proactively identify opportunities for process improvements and efficiencies in service level management. Implement best practices and industry standards to optimize service delivery. Documentation: Maintain accurate and up-to-date documentation of SLAs; KPIs; and related processes. Ensure that documentation is accessible to relevant stakeholders.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Performance Analytics Good to have skills : Servicenow Tools Administration, No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow Performance Analytics and collaborating with cross-functional teams to ensure successful implementation. Roles & Responsibilities: Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements. Assist in the implementation of ServiceNow Performance Analytics to ensure successful migration and implementation. Provide technical expertise in ServiceNow Tools Administration to ensure optimal performance and functionality. Develop and maintain technical documentation to ensure effective knowledge transfer and support for end-users. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow Performance Analytics. Good To Have Skills:Experience in ServiceNow Tools Administration. Strong understanding of cloud migration and implementation processes. Experience in collaborating with cross-functional teams to ensure successful implementation. Experience in developing and maintaining technical documentation. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Performance Analytics. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Performance Analytics Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow Performance Analytics and collaborating with cross-functional teams to ensure successful implementation. Roles & Responsibilities: Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements. Assist in the implementation of ServiceNow Performance Analytics to ensure successful migration and implementation. Provide technical expertise in ServiceNow Tools Administration to ensure optimal performance and functionality. Develop and maintain technical documentation to ensure effective knowledge transfer and support for end-users. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow Performance Analytics. Good To Have Skills:Experience in ServiceNow Tools Administration. Strong understanding of cloud migration and implementation processes. Experience in collaborating with cross-functional teams to ensure successful implementation. Experience in developing and maintaining technical documentation. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Performance Analytics. This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification