68 Servicenow Tool Jobs - Page 2

Responsibilities: Drive business growth in assigned portfolio in AI and ML. Responsible for collaborating with clients to understand their business challenges and advise cutting-edge AI solutions using AI and Generative AI technology. Conduct research and stay updated on the latest advancements in Generative AI technology and methodologies. Provide expertise and guidance to clients and internal teams on Generative AI best practices. Collaborate with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals. Drive the team to build GenAI products and solutions. Tech Skills: Should have consulting experience with senior client stake...

As a part of F&RS, SoFRESH (Support On F&RS) team provides a worldwide support as first point of contact for Finance application Stakeholders. Thanks to its multiple locations around the Globe, we provide steady support across time zones. We define the Support level 1 rules to provide the most efficient user experience for current and new systems (Integrity control, Jurisdiction and incident management). We communicate and coordinate Finance Production topics. We participate in the industrialization of the Group Finance departments promoting best practices and knowledge sharing and aligning tools, norms & methodologies. We rationalize finance production processes and reinforce controls withi...

We are looking for a Junior Writer & Researcher to join our team who loves to explore ideas, delve into deep research, and collaborate to create impactful short-form content. As part of our team, you'll work across three dynamic channels, helping shape and script compelling narratives. Your Typical JD Checklist Experience: 1 to 2 years in any creative industry Reporting To: Director, Matar Media About the Role Are you a curious thinker who can also get things done? We're looking for a Junior Writer + Researcher who thrives in creative chaos, reads voraciously, and is excited to shape ideas into tight, insightful scripts. If youre passionate about content that makes an impact, wed love to mee...

Greetings from Mphasis! Were excited to announce that were hiring for the ITO Service Desk across our Bangalore and Pune locations! If you're passionate about technology, eager to learn, and ready to grow in a dynamic, fast-paced environment, this opportunity is for you. Position: Technical Support Engineer ITO Service Desk Location: Bangalore / Pune Experience: 02 years Qualification: Any Graduate (ITIL certification preferred) Key Responsibilities: Respond to customer queries via inbound calls, chat, and email within defined SLAs Provide Level 1 and Level 2 technical support for desktop environments, banking applications, account management, VPN, printers, and more Troubleshoot issues rela...

We are seeking a seasoned Senior ServiceNow Developer to join our innovative team. In this role, you will drive the setup and advanced configuration of the ServiceNow platform with a specific focus on EC Pro implementation, integrated UI/UX services, and dynamic translation capabilities. You will collaborate with stakeholders to understand business needs, translate them into scalable solutions, and enhance multi-language support across the platform. Key Responsibilities: Platform Setup & Configuration: Lead the end-to-end setup and configuration of the ServiceNow platform to support advanced functionalities. Employee Center Pro Implementation & UI/UX Integration: Implement and customize the ...

Role & responsibilities 15 Yrs.+ of exp. Gurgaon location Expert on overall Delivery and Governance Exp in managing end-user support (Digital workspace) Identify and recommend a Service Desk solution that best meets the client's business needs and expense/service level expectations Perform operational planning for Service Desk capacity and performance purposes. Report on Help Desk statistics and trends as specified in the Standards and Procedures Manual (e.g., Service Request volumes and trends by types of EndUsers) Assess the current ticketing and support processes to identify areas where automation can be most effective and get implemented. Determine the types of tasks that can be automate...

Role & responsibilities 1. Experience in handling the EUS engineers 2. Excellent client relationship 3. People management 4. Enhancement of team skills 5. Should have experience in EUS 6. Should have experience in supporting multiple locations 7. Experience in assets/logistics 8. Reports Preferred candidate profile Should have 5yrs of Relevant experience in EUS Number of reporting ( direct / in direct) handled should be 50+ Number of asset managed should be 2000 + Should have experience in Service Now tool Number of users handles in operations should be minimum 5000 ITIL certification Should have 4+yrs of experience in SLA Management Knowledge and experience of creating SIPs, SOPs, and RCA r...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Servicenow Tools Administration Good to have skills : ServiceNow IT Service ManagementMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities:- Expected to perform...

Skills : Data Governance Preferred qualification: Should be from Support background, should have very good understanding of ITIL process and Service Now tool. Helpful to have sufficient SQL knowledge to be able to understand queries is must. Good knowledge of Unix commands Excellent communication Should be extremely proactive and works well in a collaborative environment. Knowledge on data analysis is a plus

Location: HYD campus 2 • Estimated start date: ASAP • Estimated end date: June 2025 and extension. max 18 months contract • Daily schedule and OT estimate: 12 noon to 8:30 pm IST(NST- Night shift allowance is not there) • Workspace type: Remote/WFH Bill Rate: Requirement: Exp: 2 to 4 years Notice period: Immediate • Willingness to work Europe timings(12 Noon to 8.30 PM IST) • Minimum 2 years experience in HR Services and any HR application like Success factor, SAP, Workday etc, Proficiency in SAP / Success Factors; MS Tools like SP, Excel; Knowledge of CRM Tools like Dynamics, ServiceNow, etc. • Graduation but Post-Graduation (any specialization) will be an advantage • Excellent written & ve...

T echnical Support skills, Active Directory, ServiceNow Tool, Voice Process, International Voice Process, Outlook, and M365 Troubleshooting. ii. Minimum two years of experience working in the technical support field in an enterprise environment, preferably with phone support experience. iii. Solid technical knowledge, troubleshooting skills and support experience with the following: Microsoft Windows platform (Windows 7, 10) Zoom Networking, LAN, WAN, corporate enterprise domain infrastructure environment Windows desktop and server operating system Microsoft Active Directory Microsoft Outlook iv. Good understanding of the Microsoft Office products such as Word, Excel and Power Point. v. Basi...

Excellent in handling Solman Charm Related activities Accountable for the end to end delivery of business process monitoring End to end management of the Solution Manager tool Should possess good working experience on other components of Solman system Admin and Monitoring Remote Supportability Solution Manager Work Centers Should have experience of SAP Solman Implementation from top to bottom starting with change management and project planning to physical transports of changes from the development environment into the productive environment Should ahve good insight to setup of End user Monitoring Working experence in Solman integreation with ServiceNow Tool Able to deal with the performance...

Team Manager - Service Desk Summary : The Team Manager position is responsible for leading the employees on the Service Desk team in support of Client engagements. The Team Manager is responsible for supervising employees and ensuring employees follow processes and procedures, as well as maintaining employee morale and providing a framework for employee progress and success. Essential Functions : Responsible for achieving or exceeding monthly account-service level agreements (SLAs). Works with Operations Leadership to identify gaps and specific actions. Ensures all team members are aware of gaps and are working to overcome barriers and demonstrate effective management of improvement actions....

Role & responsibilities Serve as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Translate high level business requirements into functional specifications for the IT organization and manages changes to such specifications Collaborate with business partners to ensure technology outcomes aligns with the overall business strategy Performs investigation, evaluation and documentation of system design findings. Assures that users understand business system functions. Create and apply diagrams that represent the flow, the process and the transformation of data within various systems. Preferred candidate profile 7+ years of...

We seek TAC Associates to join our WTC office in Pune, India. TAC Associates handle 1st level support on calls/emails/chats from ZS offices worldwide in a user environment consisting of PC/MAC running the standard suite of business applications. What you'll do Troubleshoot IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access. Provide L1 Technical Support for Windows/MAC machines, printers, and ZS proprietary software. Diagnose and resolve technical issues related to operating systems, applications, and hardware. Familiarity with basic networking concepts and protocols. Common query topics include: VPN Outlook (and o...

ServiceNow Tester (focusing on ATF framework and performance testing) Must have knowledge of Servicenow tool. Should create, execute, and maintain automated tests for ServiceNow applications and configurations (within ATF framework) Should have capability to writing test scripts, defining test data, and managing test suites Knowledge of performance testing methodologies and tools within ServiceNow, such as the ATF's performance profiling feature. Should be able to identify performance issues, analyzing bottlenecks, and suggest improvements. Proficiency in JavaScript for scripting test automation and custom scripts within the ServiceNow platform Ability to troubleshoot test failures, identify...

Overview As the category expert in Facilities Management, Meetings and Events, this role will be responsible to support the Procurement Lead in overseeing all activities for Indirect Materials & Services (non-IT categories), including supplier identification, development, contract negotiations with suppliers, Maintaining the records for internal auditing purpose.and achieving common cost reductions targets. The Indirect Materials Procurement Analyst will support GP Lead in (1) Definining and executing the different material & supplier strategiesRisk Management, Supplier Relationship Management, Innovation and Productivity, (2) Measuring and Improving Performance, (3) and Achieving Annual Pla...

Job Description Decision Minds is a leader in Data Cloud, Big Data, Cloud Analytics, AI/ML, and Multi-Cloud deployments. We are a team of passionate thought leaders and industry experts who strive for excellence and clarity in creating innovative solutions and products. Our goal is to revolutionize Data Analytics, Artificial Intelligence, Cloud Computing, and Robotic Process Automation, and make a positive impact on people's lives. Know more about us at www.decisionminds.com | LinkedIn What you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical...

Location Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application development process - Ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in Service...

T Service Desk Executive/Analyst Job Location: Gurgaon, Sector 44 (Near HUDA City Center) - Work from Office Only Working Days & Hours: - 6 days working (Monday to Saturday) - Sunday fixed off - Working Hours: 9:00 AM to 6:00 PM Facilities: - No food or cab facility provided Experience Required: Minimum 2-3 years of experience in IT Service Desk operations Key Skills: - Hands-on experience with ServiceNow or similar ticketing tools - Expertise in Google Workspace products, including: - Gmail - Google Drive - Google Hangouts - Google Workspace Admin Console - Tivoli Identity Manager - Active Directory - Shared Mailboxes and Distribution Lists - Excellent written and verbal communication skill...

Overview Position Overview The ServiceNow Business Analyst will play a critical role in bridging the gap between business needs and technical solutions within our ServiceNow platform. This role involves gathering requirements, analyzing processes, designing solutions, and ensuring the effective implementation and optimization of ServiceNow modules. The ideal candidate will have strong analytical skills, a deep understanding of ServiceNow functionalities, and excellent communication abilities to collaborate with stakeholders across the organization. The ServiceNow Business Analyst will work primarily with Omnicom's corporate real estate team and the Omnicom ServiceNow team as well as other de...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Performance Analytics Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow Performance Analytics and collaborating with cross-functional teams...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Performance Analytics Good to have skills : Servicenow Tools Administration, No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow Performance Analytics and collaborating with...

Payroll from teamlease Client: Accenture You will be working with US/UK/Europe clients (discussion will happen during client interview) Looking for candidate who can join within 15 days of notice period. Minimum CSA certification is mandatory Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must...

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing ...