Company Description Oblytech is your all-in-one IT partner, specializing in ServiceNow and an Official Salesforce Partner, offering cost-effective offshore expertise and comprehensive IT solutions tailored to your needs. Our India-based team specializes in ServiceNow and Salesforce solutions, IT consulting, staff augmentation, and expertise in major platforms like Microsoft, Google, and AWS. We provide custom software development, managed IT services, data analytics, cloud solutions, DevOps & automation, project management & business analysis, and QA services. About the Role: Oblytech is looking for four experienced ServiceNow Technical Consultants to support a global implementation project with a strong focus on Customer Service Management (CSM) and Order Management for Telecom (OMT) . The engagement begins in June and requires hands-on development experience in one or both modules. Youll be working closely with global teams, contributing to custom development, platform configuration, and process optimization. Candidates with strong expertise in either CSM or OMT are welcome, though prior experience in both will be preferred. Key Responsibilities: Configure, develop, and customize ServiceNow CSM and/or OMT modules according to project requirements. Build features such as case management, agent workspace, SLAs, entitlements, product catalogs, and order workflows. Develop service catalog items, order fulfillment processes, and customer service automation flows. Create REST and SOAP integrations with external platforms and manage data synchronization via Integration Hub. Write clean, efficient JavaScript code using Glide APIs, Business Rules, UI Policies, and Flow Designer. Implement security controls, access policies, and governance best practices across the platform. Participate in agile ceremonies including sprint planning, reviews, and retrospectives, contributing actively to backlog grooming and delivery estimation. Conduct unit testing, code reviews, and support QA/UAT for release management. Collaborate with cross-functional global teams and business stakeholders for requirements analysis, solution demos, and feedback incorporation. Maintain detailed technical documentation including design specs, workflows, and knowledge transfer guides. Required Skills and Experience: Customer Service Management(CSM) experience is mandatory. Strong knowledge of ServiceNow development and customization , including workflows, UI actions, and business rules. Experience with ServiceNow integrations using REST/SOAP APIs, Integration Hub, and external system connectors. Exposure to Service Bridge and Attribute-Based Case Routing (preferred). Knowledge of Order Management for Technology Providers (OMT) (preferred). Hands-on experience in scripting (JavaScript, Glide APIs), UI customization, and ServiceNow administration . Understanding of ServiceNow data models, security architecture, and platform governance . Ability to troubleshoot, debug, and optimize ServiceNow applications for better performance. Strong problem-solving skills, attention to detail, and ability to work in offshore teams . Certifications: CIS-CSM (Certified Implementation Specialist CSM) Suite - Order Management - Telecom, Media, Technology Professional CSA, CAD Why Join Oblytech? Remote Work Possibility: Flexible remote work arrangements for candidates in India and Australia to support global clients seamlessly. Be part of a globally distributed support team working with high-impact enterprise customers. Exposure to cutting-edge ServiceNow modules, integrations, and application development. Competitive compensation and growth opportunities in a fast-paced IT consulting firm.

Job Title: Sales Development Executive (SDR) Experience: 1 to 4 Years Job Type: Full-Time | Permanent | Remote (Work From Home) Industry: IT Services and Consulting | Software Development | SaaS | IT Outsourcing | Cloud Services Functional Area: Sales | Inside Sales | Business Development | Lead Generation | International B2B Sales About Oblytech: Oblytech is a rapidly growing IT consulting and software development company offering a wide range of IT services , including ServiceNow consulting , Salesforce development , cloud solutions (AWS, Azure, Google Cloud) , custom software development , and offshore IT staff augmentation . We work with clients across the United States (USA) , Canada , and Australia , helping them solve challenges related to high technology costs , talent shortages , and scalability by offering remote IT teams , project-based delivery models , and dedicated resource solutions . As an official Salesforce Partner and an emerging ServiceNow consulting provider , Oblytech has become a preferred partner for businesses looking to outsource IT services, optimize operations, and reduce costs through offshore support and development. Job Description: We are looking for a highly motivated and experienced Sales Development Representative (SDR) with 1 to 4 years of experience in IT sales , inside sales , B2B lead generation , or international business development . The ideal candidate should be well-versed in selling software services , cloud-based solutions , CRM platforms , and offshore IT services to global clients. As an SDR, you will focus on generating qualified leads from international markets , including the U.S., Canada, and Australia , through cold emails , cold calling , and LinkedIn Sales Navigator outreach. You will be responsible for identifying prospective clients, qualifying them for our IT services, and scheduling discovery calls with the business development team. This role is ideal for individuals who are goal-driven, enjoy consultative selling, and are comfortable navigating the global B2B IT sales ecosystem. Key Responsibilities: Conduct international B2B lead generation through email, phone, and LinkedIn for IT services such as ServiceNow implementation , Salesforce customization , cloud consulting , and offshore software development . Run cold outreach campaigns targeting decision-makers in companies across the United States , Canada , and Australia . Use LinkedIn Sales Navigator and CRM platforms like HubSpot or Salesforce to build and manage a robust sales pipeline . Engage with CXOs, CTOs, IT managers, and other stakeholders to introduce IT consulting services , SaaS solutions , CRM implementations , and IT staff augmentation offerings . Qualify prospects based on their interest, needs, and readiness to engage with our sales team for custom IT solutions or managed offshore services. Collaborate with marketing and business development teams to refine lead qualification criteria and improve campaign performance. Maintain accurate records of outreach activity, lead status, and meeting outcomes within the CRM. Participate in weekly reviews, sales enablement sessions, and strategy meetings with leadership. Skills and Experience Required: 1 to 4 years of hands-on experience in IT services sales , international sales , inside sales , or software services lead generation . Proficiency in using CRM platforms such as HubSpot or Salesforce for pipeline tracking, activity logging, and conversion tracking. Deep understanding of IT services , including ServiceNow consulting , Salesforce CRM development , cloud migrations , application development , and remote staffing models . Demonstrated success in running cold outreach campaigns using email, phone, and LinkedIn messaging for B2B lead generation . Strong English communication skills (written and verbal) with the ability to engage and influence international clients and senior-level executives. Prior experience working with global SMBs or enterprises in U.S., Canada, or Australia is a major plus. Familiarity with cloud computing , SaaS platforms , ITSM tools , CRM solutions , and offshore IT outsourcing preferred. What We Offer: Competitive fixed salary plus high performance-based incentives for each qualified meeting or opportunity generated. Exposure to international sales processes , client interactions, and U.S./Australian B2B engagement models . Remote flexibility work from anywhere in India while selling to clients across global time zones . Opportunities to grow into roles such as Senior SDR , Account Executive , or Business Development Manager . Direct access to founders and leadership, with mentorship in IT sales strategy , consultative selling , and client acquisition in international markets . Technologies & Services You Will Be Promoting: ServiceNow consulting Salesforce CRM development and integration Offshore staff augmentation and IT outsourcing Custom web and mobile application development SaaS platform consulting and CRM implementation services Ideal Candidate Profile: Proven track record in international lead generation , remote inside sales , or B2B software services sales. Experience selling or promoting ServiceNow , Salesforce , or similar CRM/ITSM solutions . Deep knowledge of the software development lifecycle , consulting models , and staffing engagements . Willingness to learn and adapt to rapidly evolving B2B tech sales landscapes. Enthusiasm for helping companies discover how offshore IT services can solve their challenges. Location: Remote (India-based) Work From Home Working Hours: Flexible, with partial overlap to U.S. and/or Australian time zones preferred. Compensation: Fixed Salary + Performance-Based Incentives

We are seeking a seasoned Senior ServiceNow Developer to join our innovative team. In this role, you will drive the setup and advanced configuration of the ServiceNow platform with a specific focus on EC Pro implementation, integrated UI/UX services, and dynamic translation capabilities. You will collaborate with stakeholders to understand business needs, translate them into scalable solutions, and enhance multi-language support across the platform. Key Responsibilities: Platform Setup & Configuration: Lead the end-to-end setup and configuration of the ServiceNow platform to support advanced functionalities. Employee Center Pro Implementation & UI/UX Integration: Implement and customize the EC Pro module, ensuring seamless integration with UI/UX services to enhance user experience. Dynamic Translation & Multi-Language Support: Develop, deploy, and maintain dynamic translation solutions that facilitate comprehensive multi-language support across the platform. Solution Design & Development: Collaborate with clients and internal teams to gather requirements, analyze existing workflows, and deliver innovative ServiceNow solutions. Customize and extend ServiceNow functionalities using JavaScript, Glide, and other scripting languages. Integration & Support: Integrate ServiceNow with third-party systems using REST/SOAP APIs. Provide ongoing platform support, troubleshooting issues, and conducting regular upgrades and testing. Documentation & Training: Create and maintain detailed technical documentation for configurations, customizations, and workflows. Train end-users and clients on new features, enhancements, and best practices. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. Minimum 4+ years of hands-on experience in ServiceNow implementations, configuration, and support. Strong knowledge of core ServiceNow modules (ITSM, ITOM, HRSD, CSM). Experience with ServiceNow scripting (JavaScript, Glide). Familiarity with integration methods such as REST/SOAP APIs. Strong problem-solving skills and ability to manage complex projects independently. Experience working with Agile methodology is a plus. ServiceNow certifications (Certified Implementation Specialist, Certified Application Developer) are a strong advantage. Key Competencies: Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving mindset. Self-motivated, detail-oriented, and able to prioritize tasks efficiently. Why Join Us? Opportunity to work with a diverse range of clients across industries. Collaborative and innovative work environment. Career development opportunities with exposure to cutting-edge technologies.