Senior ServiceNow Developer | ITSM & EC Pro

We are seeking a seasoned Senior ServiceNow Developer to join our innovative team. In this role, you will drive the setup and advanced configuration of the ServiceNow platform with a specific focus on EC Pro implementation, integrated UI/UX services, and dynamic translation capabilities. You will collaborate with stakeholders to understand business needs, translate them into scalable solutions, and enhance multi-language support across the platform.

Key Responsibilities:

• Platform Setup & Configuration:

• Lead the end-to-end setup and configuration of the ServiceNow platform to support advanced functionalities.

• Employee Center Pro Implementation & UI/UX Integration:

• Implement and customize the EC Pro module, ensuring seamless integration with UI/UX services to enhance user experience.

• Dynamic Translation & Multi-Language Support:

• Develop, deploy, and maintain dynamic translation solutions that facilitate comprehensive multi-language support across the platform.

• Solution Design & Development:

• Collaborate with clients and internal teams to gather requirements, analyze existing workflows, and deliver innovative ServiceNow solutions.
• Customize and extend ServiceNow functionalities using JavaScript, Glide, and other scripting languages.

• Integration & Support:

• Integrate ServiceNow with third-party systems using REST/SOAP APIs.
• Provide ongoing platform support, troubleshooting issues, and conducting regular upgrades and testing.

• Documentation & Training:

• Create and maintain detailed technical documentation for configurations, customizations, and workflows.
• Train end-users and clients on new features, enhancements, and best practices.

Required Skills & Qualifications:

• Bachelors degree in Computer Science, Information Technology, or related field.
• Minimum 4+ years of hands-on experience in ServiceNow implementations, configuration, and support.
• Strong knowledge of core ServiceNow modules (ITSM, ITOM, HRSD, CSM).
• Experience with ServiceNow scripting (JavaScript, Glide).
• Familiarity with integration methods such as REST/SOAP APIs.
• Strong problem-solving skills and ability to manage complex projects independently.
• Experience working with Agile methodology is a plus.
• ServiceNow certifications (Certified Implementation Specialist, Certified Application Developer) are a strong advantage.

Key Competencies:

• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Strong analytical and problem-solving mindset.
• Self-motivated, detail-oriented, and able to prioritize tasks efficiently.

Why Join Us?

• Opportunity to work with a diverse range of clients across industries.
• Collaborative and innovative work environment.
• Career development opportunities with exposure to cutting-edge technologies.