2 Servicneow Administration Jobs

We are seeking a seasoned Senior ServiceNow Developer to join our innovative team. In this role, you will drive the setup and advanced configuration of the ServiceNow platform with a specific focus on EC Pro implementation, integrated UI/UX services, and dynamic translation capabilities. You will collaborate with stakeholders to understand business needs, translate them into scalable solutions, and enhance multi-language support across the platform. Key Responsibilities: Platform Setup & Configuration: Lead the end-to-end setup and configuration of the ServiceNow platform to support advanced functionalities. Employee Center Pro Implementation & UI/UX Integration: Implement and customize the EC Pro module, ensuring seamless integration with UI/UX services to enhance user experience. Dynamic Translation & Multi-Language Support: Develop, deploy, and maintain dynamic translation solutions that facilitate comprehensive multi-language support across the platform. Solution Design & Development: Collaborate with clients and internal teams to gather requirements, analyze existing workflows, and deliver innovative ServiceNow solutions. Customize and extend ServiceNow functionalities using JavaScript, Glide, and other scripting languages. Integration & Support: Integrate ServiceNow with third-party systems using REST/SOAP APIs. Provide ongoing platform support, troubleshooting issues, and conducting regular upgrades and testing. Documentation & Training: Create and maintain detailed technical documentation for configurations, customizations, and workflows. Train end-users and clients on new features, enhancements, and best practices. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. Minimum 4+ years of hands-on experience in ServiceNow implementations, configuration, and support. Strong knowledge of core ServiceNow modules (ITSM, ITOM, HRSD, CSM). Experience with ServiceNow scripting (JavaScript, Glide). Familiarity with integration methods such as REST/SOAP APIs. Strong problem-solving skills and ability to manage complex projects independently. Experience working with Agile methodology is a plus. ServiceNow certifications (Certified Implementation Specialist, Certified Application Developer) are a strong advantage. Key Competencies: Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving mindset. Self-motivated, detail-oriented, and able to prioritize tasks efficiently. Why Join Us? Opportunity to work with a diverse range of clients across industries. Collaborative and innovative work environment. Career development opportunities with exposure to cutting-edge technologies.

Company Description Oblytech is your all-in-one IT partner, specializing in ServiceNow and an Official Salesforce Partner, offering cost-effective offshore expertise and comprehensive IT solutions tailored to your needs. Our India-based team specializes in ServiceNow and Salesforce solutions, IT consulting, staff augmentation, and expertise in major platforms like Microsoft, Google, and AWS. We provide custom software development, managed IT services, data analytics, cloud solutions, DevOps & automation, project management & business analysis, and QA services. About the Role: Oblytech is looking for four experienced ServiceNow Technical Consultants to support a global implementation project with a strong focus on Customer Service Management (CSM) and Order Management for Telecom (OMT) . The engagement begins in June and requires hands-on development experience in one or both modules. Youll be working closely with global teams, contributing to custom development, platform configuration, and process optimization. Candidates with strong expertise in either CSM or OMT are welcome, though prior experience in both will be preferred. Key Responsibilities: Configure, develop, and customize ServiceNow CSM and/or OMT modules according to project requirements. Build features such as case management, agent workspace, SLAs, entitlements, product catalogs, and order workflows. Develop service catalog items, order fulfillment processes, and customer service automation flows. Create REST and SOAP integrations with external platforms and manage data synchronization via Integration Hub. Write clean, efficient JavaScript code using Glide APIs, Business Rules, UI Policies, and Flow Designer. Implement security controls, access policies, and governance best practices across the platform. Participate in agile ceremonies including sprint planning, reviews, and retrospectives, contributing actively to backlog grooming and delivery estimation. Conduct unit testing, code reviews, and support QA/UAT for release management. Collaborate with cross-functional global teams and business stakeholders for requirements analysis, solution demos, and feedback incorporation. Maintain detailed technical documentation including design specs, workflows, and knowledge transfer guides. Required Skills and Experience: Customer Service Management(CSM) experience is mandatory. Strong knowledge of ServiceNow development and customization , including workflows, UI actions, and business rules. Experience with ServiceNow integrations using REST/SOAP APIs, Integration Hub, and external system connectors. Exposure to Service Bridge and Attribute-Based Case Routing (preferred). Knowledge of Order Management for Technology Providers (OMT) (preferred). Hands-on experience in scripting (JavaScript, Glide APIs), UI customization, and ServiceNow administration . Understanding of ServiceNow data models, security architecture, and platform governance . Ability to troubleshoot, debug, and optimize ServiceNow applications for better performance. Strong problem-solving skills, attention to detail, and ability to work in offshore teams . Certifications: CIS-CSM (Certified Implementation Specialist CSM) Suite - Order Management - Telecom, Media, Technology Professional CSA, CAD Why Join Oblytech? Remote Work Possibility: Flexible remote work arrangements for candidates in India and Australia to support global clients seamlessly. Be part of a globally distributed support team working with high-impact enterprise customers. Exposure to cutting-edge ServiceNow modules, integrations, and application development. Competitive compensation and growth opportunities in a fast-paced IT consulting firm.