Senior ServiceNow Consultant - ITAM and HAM

Company Description

Oblytech is your all-in-one IT partner, specializing in ServiceNow and an Official Salesforce Partner, offering cost-effective offshore expertise and comprehensive IT solutions tailored to your needs. Our India-based team specializes in ServiceNow and Salesforce solutions, IT consulting, staff augmentation, and expertise in major platforms like Microsoft, Google, and AWS. We provide custom software development, managed IT services, data analytics, cloud solutions, DevOps & automation, project management & business analysis, and QA services.

About the Role:

ServiceNow Technical Consultants

global support model

Key Responsibilities:

• Provide

  support coverage

  through addressing incidents, service requests, and system issues.
• Manage and maintain modules across

  ITOM, and ITAM

  , including configuration, customization, and updates.
• Collaborate with customer teams to handle development, testing, defect resolution, and ongoing improvements.
• Design, develop, and deploy custom applications using

  ServiceNow Studio

  and scoped applications.
• Create and maintain

  Service Catalogs, Workflows, and Orchestration

  for enhanced automation.
• Monitor and optimize system performance, including

  Discovery, CMDB

  , and event management processes.
• Develop and maintain integrations with third-party systems using

  REST, SOAP APIs

  , and

  Integration Hub

  .
• Manage

  Access Control Rules (ACLs)

  , system security configurations, and platform governance.
• Perform upgrades and implement new features as required by the customers roadmap.
• Document resolutions, processes, and configurations to maintain knowledge continuity.
• Work collaboratively with India and Australian teams to ensure seamless handoffs and continuous support.

Required Skills and Experience:

• Experience:

  5+ years of hands-on ServiceNow platform experience with in-depth knowledge of:

• ITOM

  : Discovery, Event Management, CMDB and Cloud Management.

• ITAM

  : Hardware Asset Management (HAM), Software Asset Management (SAM), and Contract Management.
• Integrations using

  REST, SOAP APIs

  , and

  Integration Hub

  .
• Scripting:

  JavaScript, Glide APIs, Jelly, and Business Rules

  .
• UI customization:

  Service Portal, Widgets, and Dashboards

  .
• Reporting and analytics: Performance Analytics and Metrics Configuration.
• Development Skills: Proven experience in building custom applications and workflows using ServiceNow Studio.
• Support Skills: Level 2/Level 3 support experience for enterprise ServiceNow implementations.
• Shift Readiness: Flexibility to work in rotational shifts covering global time zones.
• Strong interpersonal and communication skills to collaborate with teams across India, Australia, and the US.

Certifications:

• ServiceNow Certified System Administrator (CSA) or higher certifications (e.g., CAD, CIS).

• ITOM/ITAM-specific certifications

  (e.g., ITOM Visibility Implementation Specialist, Discovery, HAM, ITAM Implementer, etc.) are highly preferred.

Why Join Oblytech?

• Remote Work Possibility:

  Flexible remote work arrangements for candidates in

  India

  and

  Australia

  to support

  global

  clients seamlessly.
• Be part of a globally distributed support team working with high-impact enterprise customers.
• Exposure to cutting-edge ServiceNow modules, integrations, and application development.
• Competitive compensation and growth opportunities in a fast-paced IT consulting firm.