Sr ServiceNow CSM Technical Consultant | CSM

Job Description

Company Description Oblytech is your all-in-one IT partner, specializing in ServiceNow and an Official Salesforce Partner, offering cost-effective offshore expertise and comprehensive IT solutions tailored to your needs. Our India-based team specializes in ServiceNow and Salesforce solutions, IT consulting, staff augmentation, and expertise in major platforms like Microsoft, Google, and AWS. We provide custom software development, managed IT services, data analytics, cloud solutions, DevOps & automation, project management & business analysis, and QA services. About the Role: Oblytech is looking for four experienced ServiceNow Technical Consultants to support a global implementation project with a strong focus on Customer Service Management (CSM) and Order Management for Telecom (OMT) . The engagement begins in June and requires hands-on development experience in one or both modules. Youll be working closely with global teams, contributing to custom development, platform configuration, and process optimization. Candidates with strong expertise in either CSM or OMT are welcome, though prior experience in both will be preferred. Key Responsibilities: Configure, develop, and customize ServiceNow CSM and/or OMT modules according to project requirements. Build features such as case management, agent workspace, SLAs, entitlements, product catalogs, and order workflows. Develop service catalog items, order fulfillment processes, and customer service automation flows. Create REST and SOAP integrations with external platforms and manage data synchronization via Integration Hub. Write clean, efficient JavaScript code using Glide APIs, Business Rules, UI Policies, and Flow Designer. Implement security controls, access policies, and governance best practices across the platform. Participate in agile ceremonies including sprint planning, reviews, and retrospectives, contributing actively to backlog grooming and delivery estimation. Conduct unit testing, code reviews, and support QA/UAT for release management. Collaborate with cross-functional global teams and business stakeholders for requirements analysis, solution demos, and feedback incorporation. Maintain detailed technical documentation including design specs, workflows, and knowledge transfer guides. Required Skills and Experience: Customer Service Management(CSM) experience is mandatory. Strong knowledge of ServiceNow development and customization , including workflows, UI actions, and business rules. Experience with ServiceNow integrations using REST/SOAP APIs, Integration Hub, and external system connectors. Exposure to Service Bridge and Attribute-Based Case Routing (preferred). Knowledge of Order Management for Technology Providers (OMT) (preferred). Hands-on experience in scripting (JavaScript, Glide APIs), UI customization, and ServiceNow administration . Understanding of ServiceNow data models, security architecture, and platform governance . Ability to troubleshoot, debug, and optimize ServiceNow applications for better performance. Strong problem-solving skills, attention to detail, and ability to work in offshore teams . Certifications: CIS-CSM (Certified Implementation Specialist CSM) Suite - Order Management - Telecom, Media, Technology Professional CSA, CAD Why Join Oblytech? Remote Work Possibility: Flexible remote work arrangements for candidates in India and Australia to support global clients seamlessly. Be part of a globally distributed support team working with high-impact enterprise customers. Exposure to cutting-edge ServiceNow modules, integrations, and application development. Competitive compensation and growth opportunities in a fast-paced IT consulting firm.