478 Csm Jobs

Job Title: Principal ServiceNow Architect Center of Excellence Experience: 12–14 years (Hands-on ServiceNow expertise) Location: Bangalore, India (Hybrid/Onsite as per project needs) Department: Cognizant Digital Systems & Technology – ServiceNow CoE Employment Type: Full-time Role Overview: As a Principal ServiceNow Architect at Cognizant, you will be the technical authority and strategic leader across all ServiceNow modules. You’ll drive platform-wide architecture decisions, mentor fellow architects, and lead development teams to deliver scalable, enterprise-grade solutions. This is a high-impact role within the Center of Excellence, where innovation, governance, and delivery excellence converge. Key Responsibilities: Define and own the end-to-end architecture across all ServiceNow modules: ITSM, ITOM, ITAM, HRSD, SecOps, GRC, CSM, SPM, and App Engine. Lead technical governance , architecture reviews, and design authority boards. Collaborate with enterprise architects and business stakeholders to align platform strategy with business goals. Guide and mentor Solution Architects, Developers, and Team Leads across multiple delivery streams. Establish best practices, reusable frameworks , and accelerators for rapid delivery. Drive platform upgrades, performance tuning , and adoption of new ServiceNow capabilities (e.g., AI/ML, Process Optimization, RPA Hub). Architect complex integrations using IntegrationHub, Flow Designer, REST/SOAP APIs , and third-party tools. Ensure adherence to CSDM, ITIL, and security standards across implementations. Lead technical discovery workshops , proof-of-concepts, and pre-sales solutioning when required. Required Skills & Qualifications: 12–14 years of IT experience with 10+ years in ServiceNow development and architecture . Deep hands-on expertise across all major ServiceNow modules . Strong command of JavaScript, GlideScript, Flow Designer , and integration frameworks. Proven experience in multi-module implementations and cross-functional platform leadership . Expertise in CMDB modeling, IRE, MID Server architecture , and cloud discovery. Experience with Agile/SAFe delivery , DevOps pipelines, and CI/CD for ServiceNow. Strong stakeholder management, communication, and team leadership skills. Preferred Certifications: ServiceNow Certified Technical Architect (CTA) Certified Implementation Specialist (multiple modules) Certified Application Developer (CAD) ITIL v4 Foundation or higher Why Join Cognizant’s ServiceNow CoE? Lead flagship digital transformation programs across Fortune 500 clients. Collaborate with global thought leaders and shape Cognizant’s ServiceNow roadmap. Access to exclusive training, sandbox environments , and early-release features. Be part of a high-caliber, innovation-driven team that defines industry standards.

Required minimum experience of 10+ Years with SW Development background - At least 3+ Years as Scrum Master Responsibilities - As a Scrum Master, manage 1-2 Scrum Teams, ensuring timely delivery of features within budget and quality to achieve customer satisfaction. - Takes care that the team follows the software development process with all relevant process steps (responsible for process execution) - Effectively guide and facilitate the sprint ceremonies to consistently achieve the sprint goals. - Protect scrum team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline. - Work/collaborate/communicate effectively with internal and external stakeholders - Regularly monitor and control the metrics to meet project/product goals. - Coach & Guide the team with Agile/Lean practices to deliver value to the customers - Coaching, mentoring, and fostering the culture of transparency, continuous improvement, and self-organizing within the team. - Identify and control project risks by means of prevention, mitigation and contingencies. - Ensure that sprint deliverables are adhering to the Quality and regulatory guidelines - Exposure to medical domain process and practices would be an added advantage Preferred Qualification - Engineering Degree with 10+ years of experience in Software Product development - At least 3 years experience working in projects that are diligently applying Agile/Scrum practices as a Scrum Master - Sound knowledge of software development life cycle and software engineering processes. - Exposure on SAFe scaling framework is plus; CSM or equivalent would be an added advantage - Knowledge of lean/agile project management practices - Knowledge of methods, tools and techniques for estimation, risk analysis, data interpretation, root cause analysis. - Exposure to working with multi-site global teams. - Should be able to multi-task, managing multiple project activities and organizational responsibilities effectively. - Excellent communication and interpersonal, moderation and negotiation skills. - Strong analytical and conceptual skills, team orientation and motivational/inspirational skills. - Should be assertive, open, and proactive in collaborating across teams/organizations

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. We are seeking dynamic and experienced RPA Project Manager to lead end-to-end delivery of intelligent automation solutions. In this role, you will be the strategic anchor between our clients and our IA delivery teams, ensuring seamless execution, high-quality delivery, and measurable business outcomes. Key Responsibilities: Collaborate with IA Regional Operation Leads and People Staffing Partners to allocate the right talent to projects, ensuring optimal utilization and profitability in line with the Statement of Work (SoW). Partner with Solutions Architects and Business Analysts to review and approve key documentation including the Automation Potential Assessment Document (APAD) and Current Process & Automation (CPAR) before development begins. Lead the agile development lifecycle by managing product backlogs, sprint planning, and delivery of MVPs. Ensure sprint velocity, burn-down targets, and timelines are consistently met. Act as the single point of contact for clients, managing expectations and ensuring transparency across all technologies and services delivered by Capgemini IA. Proactively identify, assess, and communicate project risks and mitigation strategies to stakeholders. Ensure adherence to Capgemini’s IA frameworks and delivery methodologies, maintaining the highest standards of quality and consistency. Define and drive project governance structures including steering committees and project boards. Deliver timely and insightful reporting to internal and external stakeholders. Primary Skills Proven experience managing RPA/IA projects using tools like UiPath, Blue Prism, or Automation Anywhere. Strong understanding of agile methodologies and product lifecycle management. Exceptional stakeholder management and communication skills. Ability to manage cross-functional teams in a global delivery model. PMP, PRINCE2, or Agile certifications are a plus. What You’ll Love About Working Here Choosing Capgemini means having the opportunity to make a difference, whether for the world’s leading businesses or for society. It means getting the support you need to shape your career in the way that works for you. It means when the future doesn’t look as bright as you’d like, you have the opportunity to make changeto rewrite it. When you join Capgemini, you don’t just start a new job. You become part of something bigger. A diverse collective of free-thinkers, entrepreneurs and experts, all working together to unleash human energy through technology, for an inclusive and sustainable future. At Capgemini, people are at the heart of everything we do! You can exponentially grow your career by being part of innovative projects and taking advantage of our extensive Learning & Development programs. With us, you will experience an inclusive, safe, healthy, and flexible work environment to bring out the best in you! You also get a chance to make positive social change and build a better world by taking an active role in our Corporate Social Responsibility and Sustainability initiatives. And whilst you make a difference, you will also have a lot of fun.

Hello Visionary ! We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. We are looking for Associate Software Architect with 8+ years of experience in AWS Cloud Infrastructure design, maintenance, and operations. Key Responsibilities: Infrastructure Architecture, Design & Management Understand the existing architecture to identify and implement improvements. Design and execute the initial implementation of infrastructure. Defining end-to-end DevOps architecture aligned with business goals and technical requirements. Architect and manage AWS cloud infrastructure for scalability, high availability, and cost efficiency using services like EC2, Auto Scaling, Load Balancers, and Route 53 to ensure high availability and fault tolerance. Design and implement secure network architectures using VPCs, subnets, NAT gateways, security groups, NACLs, and private endpoints. CI/CD Pipeline Management- Design, build, test and maintain AWS DevOps pipelines for automated deployments across multiple environments (dev, staging, production). Security & Compliance-Enforce least privilege access controls to enhance security. Monitoring & Optimization-Centralize monitoring with AWS CloudWatch, CloudTrail, and third-party tools. And set up metrics, dashboards, alerts Infrastructure as Code (IaC) Write, maintain, and optimize Terraform templates/AWS CloudFormation/AWS CDK for infrastructure provisioning. Automate resource deployment across multiple environments (DEV, QA, UAT & Prod) and configuration management. Managing infrastructure lifecycle through version-controlled code Modular and reusable IaC design. License Management Use AWS License Manager to track and enforce software license usage Manage BYOL (Bring Your Own License) models for third-party tools like GraphDB Integrate license tracking with AWS Systems Manager, EC2, and CloudWatch Define custom license rules and monitor compliance across accounts using AWS Organizations Documentation & Governance Create and maintain detailed architectural documentation. Participate in code and design reviews to ensure compliance with architectural standards. Establish architectural standards and best practices for scalability, security, and maintainability across development and operations teams. Interpersonal Skills Effective communication and collaboration with stakeholders to gather and understand technical and business requirements Strong grasp of Agile and Scrum methodologies for iterative development and team coordination Mentoring and guiding DevOps engineers while fostering a culture of continuous improvement and DevOps best practices Make your mark in our exciting world at Siemens . This role, based in Chennai , is an individual contributor position. You may be required to visit other locations within India and internationally. In return, you'll have the opportunity to work with teams shaping the future. At Siemens, we are a collection of over 312,000 minds building the future, one day at a time, worldwide. We are dedicated to equality and welcome applications that reflect the diversity of the communities we serve. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and imagination, and help us shape tomorrow We’ll support you with Hybrid working opportunities. Diverse and inclusive culture. Variety of learning & development opportunities. Attractive compensation package. Find out more about Siemens careers at www.siemens.com/careers

Skill required: NA - Project Management Office (PMO) Mobilization & Run Designation: Mobilization Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Mobilization vertical and help us contribute for large, complex programs across multiple work streams, which may include transition of work to other geographies, and be accountable for the success, effectiveness, on-time delivery, and business outcomes of the programme You will define and implement processes, organization and operating infrastructures required to set up and begin operations of a new outsourcing engagement or assist in the transition of services from one operating entity to another.Establish & operate PMO processes in an Accenture engagement context. Apply traditional or Agile / Scaled Agile practices to support the underlying program, project or portfolio. What are we looking for NANA Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Agile Project Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. Your typical day will involve coaching and mentoring the Scrum Team, facilitating various Agile ceremonies, and ensuring that the team remains focused on their tasks. You will work closely with team members to identify and remove any barriers that may hinder their progress, while also tracking and reporting on the team's performance through appropriate metrics. Your role is crucial in fostering a collaborative environment that promotes continuous improvement and high-quality deliverables. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between team members and stakeholders to ensure alignment on project goals.- Encourage a culture of continuous improvement by promoting Agile best practices and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Strong understanding of Scrum principles and practices.- Experience in facilitating Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.- Ability to coach and mentor team members in Agile methodologies.- Familiarity with project management tools and software. Additional Information:- The candidate should have minimum 5 years of experience in Agile Project Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: NA - Project Management Office (PMO) Mobilization & Run Designation: Mobilization Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Mobilization vertical and help us contribute for large, complex programs across multiple work streams, which may include transition of work to other geographies, and be accountable for the success, effectiveness, on-time delivery, and business outcomes of the programme You will define and implement processes, organization and operating infrastructures required to set up and begin operations of a new outsourcing engagement or assist in the transition of services from one operating entity to another.Establish & operate PMO processes in an Accenture engagement context. Apply traditional or Agile / Scaled Agile practices to support the underlying program, project or portfolio. What are we looking for NANA Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: NA - Project Management Office (PMO) Mobilization & Run Designation: Mobilization Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Mobilization vertical and help us contribute for large, complex programs across multiple work streams, which may include transition of work to other geographies, and be accountable for the success, effectiveness, on-time delivery, and business outcomes of the programme You will define and implement processes, organization and operating infrastructures required to set up and begin operations of a new outsourcing engagement or assist in the transition of services from one operating entity to another.Establish & operate PMO processes in an Accenture engagement context. Apply traditional or Agile / Scaled Agile practices to support the underlying program, project or portfolio. What are we looking for NANA Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules – TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications – Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules – ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building

Skill required: NA - Project Management Office (PMO) Mobilization & Run Designation: Mobilization Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Mobilization vertical and help us contribute for large, complex programs across multiple work streams, which may include transition of work to other geographies, and be accountable for the success, effectiveness, on-time delivery, and business outcomes of the programme You will define and implement processes, organization and operating infrastructures required to set up and begin operations of a new outsourcing engagement or assist in the transition of services from one operating entity to another.Establish & operate PMO processes in an Accenture engagement context. Apply traditional or Agile / Scaled Agile practices to support the underlying program, project or portfolio. What are we looking for NANA Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: NA - Project Management Office (PMO) Mobilization & Run Designation: Mobilization Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Mobilization vertical and help us contribute for large, complex programs across multiple work streams, which may include transition of work to other geographies, and be accountable for the success, effectiveness, on-time delivery, and business outcomes of the programme You will define and implement processes, organization and operating infrastructures required to set up and begin operations of a new outsourcing engagement or assist in the transition of services from one operating entity to another.Establish & operate PMO processes in an Accenture engagement context. Apply traditional or Agile / Scaled Agile practices to support the underlying program, project or portfolio. What are we looking for NANA Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Overview The Scrum Master serves as a servant leader and delivery enabler for the BI Reporting team, ensuring Agile practices are followed, blockers are removed, and delivery of high-impact Power BI dashboards is achieved with quality, speed, and technical robustness. Responsibilities Agile Facilitation Conduct all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Sprint Review, Retrospective). Coach the team in Agile principles, ensuring consistent adoption of Scrum practices. Shield the team from external interruptions and distractions. Delivery Support Ensure timely delivery of Power BI dashboards and reporting commitments per sprint goals. Help manage sprint backlogs, work items, and delivery timelines in tools like Azure DevOps . Work with Product Owners to refine user stories and prioritize dashboards/reports effectively. Team Collaboration & Enablement Foster strong collaboration among BI developers, data engineers, analysts, and business users. Encourage cross-functional skill development within the team (Power BI, data modelling, storytelling). Drive problem-solving workshops (e.g., data governance issues, dashboard performance). Impediment Resolution Identify and remove blockers related to data access, tool dependencies, stakeholder decisions, etc. Escalate systemic issues to leadership or cross-functional teams as needed. Stakeholder Alignment Facilitate transparency between the BI team and business stakeholders by enabling demos and report walkthroughs. Ensure stakeholders understand progress, roadblocks, and timelines through effective communication. Continuous Improvement Encourage a culture of feedback and retrospection. Track and report team metrics (velocity, burndown, delivery lead time). Drive initiatives to improve dashboard quality, governance, and reusability. Compliance & Governance Ensure the team adheres to BI governance protocols (data security, KPI definitions, publishing standards). Support documentation practices to maintain audit trails and lineage visibility. Tech Enablement & BI Best Practices Manage technology enablement requirements for the team/programs Qualifications Education & Certifications Bachelors or Masters degree in Computer Science, Information Systems, Business Analytics, or a related field. Certified Scrum Master (CSM), Certified SAFe Scrum Master (SSM), or equivalent Agile certification is mandatory. Additional certifications in Agile Coaching, Product Ownership, or Project Management (e.g., PMI-ACP, PSM II, ICP-ACC) are a strong plus. Experience 8-12 years of total experience, with at least 6 years as a dedicated Scrum Master in data, analytics, or BI-focused environments. Proven experience supporting Business Intelligence and Analytics teams, preferably in an enterprise environment. Hands-on understanding of Power BI, data modeling, ETL processes, and report lifecycle is a strong advantage. Demonstrated success facilitating Scrum/Agile delivery in teams working on dashboard/report development, data pipelines, or data warehousing. Experience working in multi-stakeholder environments with business, IT, and data governance teams. Technical & Functional Skills: Deep understanding of Agile methodologies (Scrum, Kanban) and hands-on experience in Agile tools (Azure DevOps.). Working knowledge of Power BI platform, report publishing cycles, and governance best practices. Ability to understand BI user personas, data storytelling, and dashboard performance considerations. Strong understanding of data security, access management, and version control in reporting environments. Soft Skills & Leadership Attributes Excellent facilitation, coaching, and conflict-resolution skills. Strong verbal and written communication, especially when working with business stakeholders and technical teams. Track record of driving continuous improvement, team empowerment, and Agile maturity. Ability to manage dependencies, coordinate with cross-functional teams, and resolve organizational impediments. A proactive mindset with a strong sense of ownership and accountability.

#LI-Onsite This position is for our Bangalore office and you are expected to work out of the same location only. We are a dynamic and innovative company seeking a skilled Technical Project Manager to lead our frontend technology projects. If you have a passion for managing projects with agile methodologies and a strong technical background in frontend development, this is the opportunity for you to make a significant impact. Key Responsibilities Lead and manage multiple frontend technology projects from initiation to delivery, ensuring timely and quality outcomes. Collaborate closely with cross-functional teams including developers, designers, QA, and product owners. Apply Agile and Scrum principles to manage project timelines, deliverables, and team workflows effectively. Facilitate Scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identify project risks and issues proactively and implement mitigation strategies. Communicate project status, risks, and dependencies to stakeholders and senior management. Drive continuous improvement in project delivery processes and team collaboration. Ensure technical feasibility and alignment with frontend technology best practices. Manage resource allocation and project budgets as necessary. Qualification Proven experience as a Technical Project Manager with a focus on frontend technologies (e.g., React, Angular, Vue.js, HTML, CSS, JavaScript). Strong knowledge of project management methodologies, especially Agile and Scrum. Certified Scrum Master (CSM) or equivalent Agile certification preferred. Excellent communication, leadership, and stakeholder management skills. Ability to understand technical concepts and translate them into actionable project plans. Experience with project management tools like Jira, Confluence, Trello, or similar. Strong problem-solving skills and ability to work in a fast-paced environment.

We are a team of professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestls digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver products and services to create tangible business value. Position Summary As a Lead IT Delivery Manager/SCRUM Master supporting the Product Assembly Team under IT Nestl AOA, you are responsible for guiding cross-functional teams to deliver high-value outcomes using Lean-Agile principles and frameworks. You ensure the smooth operation of Agile processesfacilitating daily stand-ups, sprint planning, backlog grooming, and end-of-sprint ceremonies. You foster team focus, remove blockers, and drive execution excellence while collaborating with internal and external stakeholders to support organizational initiatives. In this role, you serve as a Chief Operating Officer for the team, ensuring flow, continuous improvement, and cross-team coordination. Additionally, you play a key role in leading the organization through Agile Transformation, championing the adoption of new ways of working. Job Responsibilities Manages and leads the delivery for the products/solutions team and generates discussion of interdependencies and impediments across streams Promotes positive team dynamics to ensure members collaborate and work effectively Removes impediments throughout the organization to improve efficiency of cross-functional teams Represents the AOA teams in global product governance and escalation meetings (scrum of scrums) Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team Creates metrics (burndown, burnup charts) and track and communicate team velocity and sprint/release progress Facilitates retrospectives to contribute to the team's understanding on how to resolve issues Acts as a change agent and adapts processes to maximize productivity of the team Ensures healthy product backlog depth by working with Product/Solution Owner, scrum team members and other subject matter experts as needed Trains scrum team in framing the Team Working Agreement, Definition-of-Done and Definition-of-Ready Responsible for enabling the team to be more effective applying the relevant Agile approach (Scrum, Kanban, etc.) and cultivates an environment that supports Agility Required 5+ years of experience in Information Technology or Project management Working towards or willing to obtain within 6 months of employment training and/or certification as a Scrum Master by an educational or professional association Preferred 2+ years of relevant professional experience as a Scrum Master Bachelor's degree in Computer Science, Informational systems or related field, or equivalent experience Experience in at least one of theseScrum, Kanban, Scrum@Scale, and Scaled Agile Frameworks (SAFe) Experience with Agile Lifecyle Tools such as Azure Devops, JIRA, Version One

InstaSmart Software Solutions is looking for ServiceNow Developer ( CSM ) to join our dynamic team and embark on a rewarding career journey Education and Background:Obtain a strong foundation in computer science, information technology, or a related field Familiarize yourself with IT service management concepts and best practices ServiceNow Knowledge:Gain a deep understanding of the ServiceNow platform, its architecture, and its various modules and applications Study ServiceNow's scripting languages, including JavaScript, Glide, and AngularJS Certifications:Consider obtaining ServiceNow certifications, such as the "ServiceNow Certified Application Developer" certification, to validate your skills and expertise Technical Skills:Develop proficiency in scripting languages, particularly JavaScript, which is extensively used for customizing and extending ServiceNow applications Learn about the Glide API, REST API, and other integration mechanisms used within the platform Gain expertise in designing and implementing custom workflows, business rules, and UI policies Application Development:Understand how to create custom applications within ServiceNow to meet specific business needs Develop and customize forms, lists, and other UI components Automation and Integration:Learn how to integrate ServiceNow with other third-party systems and tools to streamline business processes Explore integration techniques using RESTful APIs, SOAP, and MID Server Problem-Solving Skills:Develop strong analytical and problem-solving skills to troubleshoot and resolve issues within the platform Best Practices:Stay updated with ServiceNow best practices, guidelines, and coding standards to ensure efficient and maintainable solutions Continuous Learning:ServiceNow is a dynamic platform, so continuous learning is essential Keep up with updates, new features, and changes to the platform

Overview 2 roles - Presales solution engineers Responsibilities known as a " Presales Consultant," "Sales Consultant," or “Sales Engineer” the Solution Consultant is responsible for leading the solution evaluation throughout the sales cycle and delivering thought leadership to companies to transform their customer’s experience. You will be responsible for developing innovative demonstrations and proof of concepts to prove the value of Salesforce solutions within the context of our customers needs. You will have a proven track record of building innovative multi-product solutions that co-exist with our customers existing environments. Being able to translate our customers business goals into a working demonstrable vision will be a key skill. Your Responsibilities To develop and present innovative customer solutions to key decision makers to address their business issues and needs whilst showing business value Coordinate and own the entire solution cycle through close collaboration with other Salesforce product teams. Industry experience, incorporating and developing a point of view based on Salesforce’s (or similar) solutions. To fully understand and clearly articulate the benefits of Salesforce to customers at all levels, examples include; Administration/IT Staff, managers and "C" level executives. Develop new go to market propositions that reflect changing market demands. Such as how AI can benefit our industries. Display initiative, and self-motivation while delivering high-quality results along with meeting all expectations for both internal and external customers. Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives. Personality Attributes/Experience Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). This role is within our Automotive sector to help to lead UK OEM and Retailer organisations to implement Digital Transformation strategies and deliver more success to their customers. An understanding of these industries is essential. Awareness of industry trends, challenges, and common business solutions in use for both Auto OEMs and retailers. Track record of solution engineering, consultancy, or delivery for an enterprise software solution organisation that works within the Auto industry. We are open to a variety of backgrounds for the role. Solid oral, written, presentation and interpersonal communication and relationship skills. Proven time management skills in a dynamic team environment. Ability to work as part of a team to solve problems in multifaceted, energizing environments. Inquisitive, practical and passionate about technology and sharing knowledge. Likes to be the first to know something and to understand why and how things happen. Good at searching out information and experimenting likes to concentrate on a particular topic and solve puzzles. Good at explaining ideas and finding ways to keep people’s attention. Willing and able to travel as needed. hiring a ServiceNow Presales Solution Consultant to join their team in London. The successful candidate will drive enterprise-wide transformations, manage relationships with C-level executives and create innovative solutions that elevate the digital experience. Responsibilities As the ServiceNow Presales Solution Consultant, you will lead sal es and business development initiatives, uncovering new opportunities for ServiceNow solutions. Lead the pre-sales journey, from crafting proposals to negotiating contracts and securing sign-offs. Partner with sales teams to define and present ServiceNow solutions to potential clients. Serve as a trusted advisor to senior stakeholders, including C-suite executives and IT leaders. Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration. Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs. Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business needs. Skillset Master’s or Bachelor’s degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting and ServiceNow customization. Understanding of HR processes, employee engagement strategies and workflow design. Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction. Experienced in demonstrating the value of ServiceNow and advising clients on strategic implementation. Strong problem-solving abilities, with a knack for assessing business needs and proposing effective solutions. Proven experience in driving adoption of new technology and training end-users for smooth transitions. Capable of engaging with stakeholders up to the CXO level, simplifying technical concepts for non-technical audiences, and fostering collaboration across teams. Preferred CertificationsServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), Customer Service Management (CSM) / CRM, Human Resources Service Delivery (HRSD).

Overview Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Responsibilities Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.

Job Area: Engineering Services Group, Engineering Services Group > Program Management General Summary: Develops, defines, and executes plans of record, includingschedules, budgets, resources, deliverables, and risks. Monitors and drives the program from initiation through delivery, interfacing with internal and external stakeholders across functions on technical matters, as needed. Monitors budget/spending, on-time delivery, and achievement of program milestones. Represents the program and drives alignment across stakeholders. Minimum Qualifications: Bachelor's degree in Engineering, Computer Science, or related field. 5+ years of Program Management or related work experience. Preferred Qualifications: Master's degree in Engineering, Computer Science, or related field. PMP Certification. 10+ years of Program Management or related work experience. 5+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above). 3+ years of experience working in a large matrixed organization. 2+ years of experience with program management tools such as dashboards, Gantt charts, etc. Principal Duties and Responsibilities: Collaborates with key stakeholders and program sponsors to develop program goals, set the prioritization of deliverables, discuss involvement of business processes (e.g., program change management, communication) and drives decisions necessary for on time delivery. Manages and takes responsibility for multiple medium sized programs/technology with moderate complexity by applying up-to-date program management knowledge to meet deadlines. Develops and manages the execution of the program Plan of Record (e.g., on time, on budget, within scope) for multiple medium sized programs which include schedule and resource forecasting, stakeholders identification, method and frequency of communication, scope, and prioritization. Establishes key program metrics and manages team to take action outside their comfort zone to ensure program success when metrics deviate from Plan of Record. Identifies and secures resources to ensure alignment of team with program/technology demand for multiple medium sized programs with moderate complexity. Drives teams to identify program issues/risks, and create a risk mitigation plan for multiple medium sized or a single complex program(s). Maintains and updates the risk tracker. Promotes program vision and objectives within the team, ensures program objectives are met or exceeded, presents program vision to management, and gains buy-in from stakeholders. Promotes adoption of processes by applying best practices and identifying and executing process improvement initiatives across the Program Management team. Level of Responsibility: Working independently with little supervision. Making decisions that are significant in impact; errors are not readily apparent due to the complexity of work process/product or time between decisions and results; errors typically result in significant expenditure of time, resources, and funds to correct. Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. May require strong negotiation and influence, communication to large groups or high-level constituents. Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions). Completing tasks that require multiple steps that can be performed in various orders; tasks require simultaneously executing multiple cognitive abilities and maintaining information in short- or long-term memory. Exercising exceptional creativity to innovate new ideas and develop innovative products/processes without established objectives or known parameters. Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and interpretation skills are required. Occasionally participates in strategic planning within own area affecting immediate operations. The responsibilities of this role do not include: Financial accountability (e.g., does not involve budgeting responsibility).

Key Responsibilities 7 to 8 years of experience as a Scrum Master, with expertise in scaling Agile frameworks Agile Leadership: Provide strategic guidance on Agile best practices and frameworks. Facilitate Scrum Events: Lead daily stand-ups, sprint planning, reviews, and retrospectives. Mentorship & Coaching: Train and mentor Scrum Masters and Agile teams. Remove Impediments: Identify and eliminate obstacles that hinder project progress. Stakeholder Management: Collaborate with executives, product owners, and cross-functional teams. Process Optimization: Continuously refine Agile processes to enhance efficiency. Risk Management: Identify potential risks and implement mitigation strategies. Scaling Agile: Support Agile adoption across multiple teams and departments. Roles and Responsibilities Required Experience & Qualifications Proven track record of leading Agile transformations. Technical Knowledge: Strong understanding of software development life cycle (SDLC) and Agile tools (JIRA, Confluence, etc.). Leadership & Communication: Exceptional ability to coach teams and facilitate discussions. Problem-Solving: Expertise in conflict resolution and removing roadblocks. Certifications: Certified Scrum Master (CSM) or Professional Scrum Master (PSM)

Skill required: Digital Inside Sales - Inside Sales Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIESEnsure that employees are connecting and aligning their work and goals to the Enterprise Objectives. Drive adoption of Winning Way behaviors. Support and drive attainment of core company metrics. Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. Transform and evolve the Customer Success Management Team to align with operational strategy and goals. Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. KNOWLEDGE, S AND ABILITIESContinually seeks opportunities to increase customer satisfaction and deepen client relationships. Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data. Excellent communication skills, including issue tracking, triaging and crisis management. Ability to efficiently manage multiple customer projects simultaneously. Ability to communicate with internal and external customers and all levels of management. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Create how to guides, training material & documentation Provide end-user support for Jira/Confluence Help teams adopt collaboration tools effectively Work closely with non-IT stakeholders Strong understanding of Jira & Confluence documentation skills Required Candidate profile Hands-on with JIRA & Confluence Strong communication & stakeholder management Experience in training & onboarding Develop and Provide training ensuring users are empowered & confident in their usage.

WIPRO _Walk in Drive _ 14th June 25_ ServiceNow Developer _ Bangalore ServiceNow Developers with any Modules like (ITSM ,FSM, CSM, HRSD) - WIPRO Bangalore Qualifications : - Experience : 5 -15 Years Notice Period : Immediate - 30 Days Only Location : Bangalore Mandatory Skills: - ServiceNow Development with any module like (ITSM ,FSM, CSM, HRSD) Integration using (REST OR SOAP) Scripting Business Rules Client Scripts Interested Candidates , please drop an CV to yenumula.ramireddy@wipro.com NOTE : Candidates who have applied within the last six months are not eligible to reapply for this position. Please note that this opportunity is strictly for Face to Face interview only; Virtual interviews will not be conducted.

Scrum Master / Agile Team Leader BFSI | Asset Servicing Job Title: Scrum Master / Agile Team Leader BFSI | Asset Servicing Location: Pune Work Mode: Hybrid (Minimum 3 days/week in-office) Experience Required: 6+ years as Scrum Master or Agile Team Leader Industry Preference: BFSI / Banking / Financial Services Certification: CSM / PSM / SAFe SSM (Advanced preferred) Job Summary: We are seeking a skilled Scrum Master / Agile Leader with hands-on experience in Asset Servicing or Asset Management within the financial services (BFSI) sector. The ideal candidate will be an Agile champion, driving efficient product delivery while supporting cross-functional teams using JIRA, Confluence, and DevOps/CI-CD best practices. You will play a critical role in supporting operational and administrative workflows related to financial assets including custody management, corporate actions, compliance, and securities transactions while enabling agile excellence. Key Responsibilities: Facilitate Agile ceremonies: Daily Stand-ups, Sprint Planning, Reviews, Retrospectives Coach teams in Agile practices and support continuous improvement Drive and support adoption of JIRA , Confluence , and agile tracking tools Remove blockers to ensure team productivity and timely delivery Collaborate with Product Owners, Asset Servicing stakeholders, and DevOps teams Ensure alignment between business goals and development deliverables Monitor Agile metrics (velocity, burndown, etc.) to improve team performance Promote a culture of accountability, innovation, and ownership Oversee risk identification and mitigation in Agile delivery cycles Required Skills & Experience: 6+ years as Scrum Master or Agile Delivery Lead Domain experience in Asset Servicing, Asset Management, or Financial Operations Proficient with Agile frameworks (Scrum, SAFe), and tools like JIRA, Confluence Familiarity with DevOps, CI/CD , and Agile automation tools Strong communication and stakeholder management skills Ability to guide teams through ambiguity and scale Agile practices Problem-solving mindset with a focus on collaboration and delivery Certifications (Mandatory): Certified ScrumMaster (CSM) OR Professional Scrum Master (PSM) OR SAFe Scrum Master (SSM) Preferred: CSP, SAFe Agilist, Agile Coach certifications Interested candidates can share your updated resume to subashini.gopalan@kiya.ai

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA We are seeking a talented AI/GenAI Engineer to join our team in delivering cutting-edge AI solutions to clients. The successful candidate will be responsible for implementing, developing, and deploying AI/GenAI models and solutions on cloud platforms. This role requires knowledge of ServiceNow modules like CSM and virtual agent development. Candidate should have strong technical aptitude, problem-solving skills, and the ability to work effectively with clients and internal teams. What youll be doing Key Responsibilities: Cloud AI Implementation: Implement and deploy AI/GenAI models and solutions using various cloud platforms (e.g., AWS SageMaker, Azure ML, Google Vertex AI) and frameworks (e.g., TensorFlow, PyTorch, LangChain, Vellum). Build Virtual Agent in SN Design, develop and deploy virtual agents using SN agent builder Integrate SN Design and develop seamless integration of SN with other external AI systems Agentic AI: Assist in developing agentic AI systems on cloud platforms, enabling autonomous decision-making and action-taking capabilities in AI solutions. Cloud-Based Vector Databases: Implement cloud-native vector databases (e.g., Pinecone, Weaviate, Milvus) or cloud-managed services for efficient similarity search and retrieval in AI applications. Model Evaluation and Fine-tuning: Evaluate and optimize cloud-deployed generative models using metrics like perplexity, BLEU score, and ROUGE score, and fine-tune models using techniques like prompt engineering, instruction tuning, and transfer learning. Security for Cloud LLMs: Apply security practices for cloud-based LLMs, including data encryption, IAM policies, and network security configurations. Client Support Support client engagements by implementing AI requirements and contributing to solution delivery. Cloud Solution Implementation: Build scalable and efficient cloud-based AI/GenAI solutions according to architectural guidelines. Cloud Model Development: Develop and fine-tune AI/GenAI models using cloud services for specific use cases, such as natural language processing, computer vision, or predictive analytics. Testing and Validation Conduct testing and validation of cloud-deployed AI/GenAI models, including performance evaluation and bias detection. Deployment and Maintenance Deploy AI/GenAI models in production environments, ensuring seamless integration with existing systems and infrastructure. Cloud Deployment Deploy AI/GenAI models in cloud production environments and integrate with existing systems. Education Bachelor/Masters in Computer Science, AI, ML, or related fields. Experience 3-5 years of experience in engineering solutions, with a track record of delivering Cloud AI solutions. . Should have at least 2 years experience of SN and SN agent builder Technical Skills: Proficiency in cloud AI/GenAI services and technologies across major cloud providers (AWS, Azure, GCP) Experience with cloud-native vector databases and managed similarity search services Experience with SN modules like CSM and virtual agent builder Experience with security measures for cloud-based LLMs, including data encryption, access controls, and compliance requirements Programming Skills: Strong programming skills in languages like Python or R Cloud Platform Knowledge: Strong understanding of cloud platforms, their AI services, and best practices for deploying ML models in the cloud Communication Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams. Problem-Solving Strong problem-solving skills, with the ability to analyse complex problems and develop creative solutions. Nice to have: Experience with serverless architectures for AI workloads Nice to have: Experience with ReactJS for rapid prototyping of cloud AI solution frontends Location: Delhi or Bangalore (with remote work options)

Your day at NTT DATA The role of Platform Support Engineer (L2) is a developing subject matter expert who exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers. What youll be doing Key Responsibilities: Provides support to users/administrators of the company platform. Supports and contributes to the growth of best practices for delivery of support services. Ensures understanding of the platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue. Engages with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution. Performs any other related task as required. Knowledge and Attributes: Developing knowledge of the components in cloud/web applications. Demonstrated ability to troubleshoot the difficult technical issues. Demonstrated exposure to network monitoring connectors such as SCOM, Solarwinds etc. Developing understanding of SNMP traps and MIBs/OIDs. Developing understanding and ability to modify basic XML, JSON, Regular Expressions (RegEx). Developing understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST. Developing understanding of object-oriented programming skills (Java strongly preferred). Good understanding of database concepts. Developing understanding of ITSM, CMDB and ITIL business process. Proficient with analyzing log files and standard debugging concept. Experience providing web development support is highly desirable. Familiarity with tools and practices of the trade such as incident management, knowledgebase, defect and escalation management. Excellent communication skills (verbal and written). Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology or Computer Science or related field. Relevant ITIL certification. Required Experience: Moderate level experience providing customer facing technical support. Moderate level experience working with the ServiceNow platform (ITSM, ITOM, CSM and FSM). Moderate level experience providing SaaS support is desirable.