1717 Csm Jobs

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15.0 - 24.0 years

10 - 20 Lacs

bengaluru

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Role & responsibilities We are seeking a Technical Delivery Manager with a strong background in project delivery and stakeholder management. While this role is not hands-on in development , it requires a solid technical foundation to guide delivery teams, manage client expectations, and support pre-sales and solution discussions. The ideal candidate will ensure seamless sprint execution, align technical delivery with business outcomes, and contribute to pre-sales engagements through effort estimation, solution scoping, and proposal support. Key Responsibilities: Delivery & Project Management Own end-to-end delivery of multiple agile projects, ensuring on-time, high-quality outcomes aligned w...

Posted 19 hours ago

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3.0 - 8.0 years

15 - 20 Lacs

ahmedabad

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Role Purpose & Context The Scrum Master is accountable for establishing Scrum as defined in the Scrum Guide and for enabling the effectiveness of one or more Scrum Teams. Acting as a servant-leader and true coach, the Scrum Master helps everyone understand and apply Scrum theory, practices, and values. At Nextgen, this role is key to fostering an environment where teams can self-manage, focus on creating high-value Increments, and continuously improve. The Scrum Master will work closely with Product Owners, Developers, and stakeholders to ensure that backlog items are clear, validated, and feasible before entering development. Key Responsibilities Serving the Scrum Team Coach team members in...

Posted 22 hours ago

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5.0 - 10.0 years

15 - 27 Lacs

bengaluru

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Face-to-Face Hiring Drive: ServiceNow Developer | Bangalore | 5.5 to 10 Years Experience | Immediate to 15th Dec Joiners Were hiring ServiceNow Developers for one of our premium clients. If you have strong expertise in ITSM and at least two additional modules , this is your chance to join a cutting-edge team! Role Details: Location: Bangalore (Client Office Mandatory) Experience: 5.5–10 Years Notice Period: Immediate to 15th December Drive Date: Saturday, 8-Nov-2025 (Face-to-Face) Skills Required: ServiceNow ITSM (Mandatory) Any 1 Modules : HRSD, CSM, FSM Strong Scripting (JavaScript) & Integrations Exposure to: Portal, CMDB, Virtual Agent, ITAM, ITOM, ITBM Hands-on with ServiceNow workflows...

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4.0 - 9.0 years

15 - 30 Lacs

hyderabad

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We are seeking a skilled and proactive ServiceNow Developer to join our team. The ideal candidate will have hands-on experience across various ServiceNow modules including ITSM , Customer Service Management (CSM) , Integrations , and strong capabilities in scripting , flow design , playbooks , and workflow development . You will be responsible for designing, developing, and implementing ServiceNow solutions tailored to meet business needs and improve operational efficiency. Key Responsibilities: Design, develop, and implement ServiceNow solutions with a focus on ITSM and CSM modules. Develop and customize applications using JavaScript , Glide , UI Policies , Business Rules , and Client Scrip...

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9.0 - 12.0 years

5 - 5 Lacs

bengaluru

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Job Title: Scrum Master Key Responsibilities Primary Skills 10+ years overall IT experience, with at least 6+ years as a Scrum Master . Deep knowledge of the Scrum framework , its artifacts, events, and techniques (user stories, backlog refinement, definition of done, automated testing, etc.). Strong understanding of Agile principles , with practical experience in Agile project management . Excellent communication, facilitation, and servant leadership skills. Proven ability to manage multiple projects , coordinate across teams, and track sprint performance. Strong problem-solving and conflict-resolution abilities. Proficiency in Agile tools such as JIRA , Confluence , or Azure DevOps . Secon...

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2.0 - 7.0 years

15 - 25 Lacs

pune

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Candidates should have prior working experience in ServiceNow Implementation projects only (Not enhancements, Managed services) Knowledge & experience of one or more ServiceNow applications (ITSM & GRC, SECOPS, HRSD, CSM) in ServiceNow Platform. Aware of best development practices during implementation & coach other team members to follow best practices. Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members Exposure to ITIL Framework, IT Management Tools Ideal candidate should have worked on agile methodology for implementing ServiceNow application in scrum-based approach Ability to work under pressure and handle cr...

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6.0 - 10.0 years

14 - 19 Lacs

noida, hyderabad, chennai

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A ServiceNow Development Technical Lead provides technical expertise, architecture, and development for the ServiceNow platform, guiding teams to design, and implement scalable solutions, enforce best practices, and ensure high-quality delivery of applications for ITSM, ITOM, and other modules Key responsibilities include solution design, pro-code development using JavaScript and APIs, integration with other systems, and stakeholder collaboration, along with leading and mentoring development teams In this role, the successful candidate will oversee the management and maintenance of the ServiceNow Platform and must be able to act with a sense of urgency and adapt to changing priorities The ca...

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7.0 - 10.0 years

10 - 16 Lacs

navi mumbai

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Job Title: Scrum Master - Infrastructure Project Implementation Location: Onsite Experience Required: 7 years Role Overview: We are seeking an experienced Scrum Master with strong exposure to application infrastructure and migration projects to lead and coordinate cross-functional teams in delivering large-scale infrastructure implementation and migration programs. The ideal candidate should have a deep understanding of IT infrastructure components , application hosting architecture , and agile delivery methodologies , ensuring smooth execution of infrastructure transformation and migration initiatives. Key Responsibilities: Act as Scrum Master for one or more infrastructure implementation o...

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7.0 - 12.0 years

12 - 18 Lacs

hyderabad

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4. Core Responsibilities Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform. Work closely with other IT teams to help implement integrations from other platforms (like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., ) into the ServiceNow ecosystem. Attend important business meetings to gather information around projects pertaining to ServiceNow. Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained. Help to manage the platform to ensure a reliable seamless user experience. Develop and maintain service catalogue items by collaborating with key stakeholders across the business. Su...

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5.0 - 9.0 years

5 - 9 Lacs

pune, chennai, bengaluru

Hybrid

Human Resource Business Process Consultant ServiceNow HRSD Position Summary: We are seeking an experienced Human Resource Business Process Consultant with deep knowledge of HR operations and ServiceNow HR Service Delivery (HRSD). In this role, you will partner with clients and internal teams to analyze, design, and implement optimized HR processes using the ServiceNow platform. You’ll serve as the bridge between HR functional teams and technical developers, ensuring solutions are aligned with HR best practices, compliance requirements, and user experience expectations. Key Responsibilities: Lead client workshops to gather HR requirements, pain points, and objectives. Analyze current-state HR...

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3.0 - 8.0 years

4 - 8 Lacs

bengaluru

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Educational Requirements Bachelor of Engineering Service Line Quality Responsibilities Identifying Opportunities to adopt the best process, practice, and tools in our projectsIdentifying Opportunities to optimize cost and eliminate wastage across projectsAdopting and implementing the latest developments in Agile Project executionDerisk Projects by planning and implementing strategies for noiseless deliverySeek and analyze feedback from clients to ensure meeting expectationsAnalyze data for inferences, patters and help derived data-based decisionsCoaching teams to identify opportunities for improvement by guiding them for data analysis Technical and Professional Requirements: In-depth Knowled...

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2.0 - 7.0 years

12 - 22 Lacs

pune

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LARGEST IT CONSULTING FIRM HIRING IN LARGE NUMBER please send cv on it@contactxindia.com call on 7738402343 / 9357914033 Requirements: Candidates should have prior working experience in S erviceNow Implementation projects only ( Not enhancements, Managed services) Knowledge & experience of one or more ServiceNow applications (ITSM & GRC, SECOPS, HRSD, CSM) in ServiceNow Platform. Aware of best development practices during implementation & coach other team members to follow best practices. Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members Exposure to ITIL Framework, IT Management Tools Ideal candidate should have...

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8.0 - 13.0 years

17 - 20 Lacs

hyderabad

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Role Summary The IS Organizational Effectiveness Manager Scrum Master is a servant leader and coach who enables Agile teams to deliver business value through the Scaled Agile Framework ( SAFe ). This role facilitates Agile ceremonies, coaches teams and leaders on Lean-Agile principles, manages risks and dependencies, and drives continuous improvement across one or more Manufacturing Technology product teams within Amgens Technology (IS) organization at AIN. Key Responsibilities Plan and facilitate Agile ceremonies (e.g., Sprint Planning, Daily Stand-ups, Reviews/Demos, Retrospectives) and SAFe events (e.g., PI Planning, Scrum of Scrums, Inspect & Adapt). Coach teams, Product Owners, and stak...

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6.0 - 11.0 years

25 - 30 Lacs

bengaluru

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Position: ServiceNow Developer ITSM (with HRSD/CSM/FSM Modules) Location: Bangalore (Onsite Face-to-Face Interview) Experience: 5.510 Years Drive Date: Saturday, 8th November 2025 Notice Period: Immediate to 15th December Joiners About the Role We are hiring experienced ServiceNow Developers who have strong hands-on expertise in ITSM along with any two modules such as HRSD, CSM, or FSM . The ideal candidate should possess excellent scripting and integration skills and be able to work on complex ServiceNow implementations. Key Responsibilities Develop, configure, and customize applications on the ServiceNow platform. Work extensively on ITSM and at least two additional modules ( HRSD, CSM, FS...

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5.0 - 10.0 years

14 - 24 Lacs

bengaluru

Hybrid

HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service...

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10.0 - 20.0 years

20 - 35 Lacs

hyderabad, chennai, bengaluru

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Experience: Can go to even 10 to 12 yrs Relevant Experience: 8 yrs (Must) Notice Period: Shorter Notice (Preferable) Location: Chennai (Preferable) Roles and Responsibilities Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform. Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow. Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows. Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc. Facili...

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7.0 - 12.0 years

9 - 19 Lacs

bengaluru

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we are looking for a ServiceNow Developer with anyof the service now modules like ITSm, HRSD, FSM, CSM Do share your cv on Sinha.soumya@net2source.co.in

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3.0 - 7.0 years

0 Lacs

karnataka

On-site

As an Infrastructure Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you will utilize your strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. You will apply your technical expertise and problem-solving methodologies to projects of moderate scope, focusing on improving the data and systems running at scale while ensuring end-to-end monitoring of applications. **Key Responsibilities:** - Apply technical knowledge and problem-solving methodologies to projects of moderate scope, focusing on improving data and systems running at scale - Ensure end-to-end monitoring of applications - Resolve most nuances an...

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3.0 - 7.0 years

0 Lacs

karnataka

On-site

As an Infrastructure Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you will utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. You will apply your technical expertise and problem-solving methodologies across multiple applications of moderate scope. **Key Responsibilities:** - Applies technical knowledge and problem-solving methodologies to projects of moderate scope, focusing on improving the data and systems running at scale, and ensures end-to-end monitoring of applications - Resolves most nuances and determines appropriate escalation path - Executes conventional approaches to build or bre...

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5.0 - 9.0 years

0 Lacs

haryana

On-site

As an Infra Project Manager, you will be expected to have knowledge and experience in program management. You should be skilled in Project Management Methodologies & Frameworks such as SAFe, PMP, and CSM. Your responsibilities will include an in-depth understanding of Cost Management, Resource Management, and Risk Management, with a proven ability to create project management artifacts like CBA, SBARs, etc. Your role will also involve interacting effectively with individuals at all levels, from end users to executive level. You should be proficient in using Service Now Project Portfolio Suite and Portfolio Management tools. Exposure to handling projects related to InfoSecurity, Regulatory & ...

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3.0 - 15.0 years

18 - 20 Lacs

hyderabad

Work from Office

Implement Project Management/Best Practices, onboarding project teams, integrating them into the organization and providing details of the product. Assist the Product Owner with the Product Backlog. Address roadblocks, help the team stay focused on tasks needed to complete sprints, remove any distractions or roadblocks that can impact progress. Facilitate communication and information exchange between external groups and the project team. Keep all parties on track and informed, host daily team meetings to get updates on the progress of the project, address potential roadblocks, and ensure that the project is on track. Lead Sprint calls and create/update/close GitLab stories. Facilitate Plann...

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3.0 - 6.0 years

5 - 9 Lacs

bengaluru

Work from Office

Thorough understanding of Agile process and some experience in scrum master role Ability to Innovate in the current process for better management and time to market Commitment to quality and high standards Excellent oral and written communication skills Ability to provide solutions with multiple priorities in a dynamic environment Ability to manage and work with high performing and aggressive teams Positive team player, ability to effectively communicate with peers, customers and management Java SprintBoot SQL

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5.0 - 10.0 years

20 - 35 Lacs

hyderabad, pune

Hybrid

Key Focus Areas: Design, develop, and implement ServiceNow solutions, primarily Event Management . Manage full project lifecycle: requirements gathering, design, deployment, and support. Integrate monitoring tools and automate event workflows for proactive issue resolution. Work across modules (ITSM, ITOM, CSM, etc.) to align solutions with business needs. Required Expertise: 5+ years in ServiceNow development/implementation. Minimum 3 years hands-on experience in ServiceNow Event Management . Proven end-to-end implementation in ITSM, ITOM, CSM, or SPM. Strong knowledge of ServiceNow architecture, scripting, and integration frameworks . Excellent problem-solving and communication skills. Pre...

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6.0 - 11.0 years

17 - 27 Lacs

bengaluru

Hybrid

ServiceNow Developer Location - Bangalore (F2F-8TH Nov-2025) HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email...

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7.0 - 10.0 years

16 - 25 Lacs

bengaluru

Hybrid

HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service...

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Exploring CSM Jobs in India

Customer Success Management (CSM) is a rapidly growing field in India, with many companies recognizing the importance of retaining and nurturing their customer base. For job seekers interested in CSM roles, there are numerous opportunities available across various industries. In this article, we will explore the CSM job market in India, including top hiring locations, average salary range, career progression, related skills, and common interview questions.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

These cities are known for their vibrant job markets and have a high demand for CSM professionals.

Average Salary Range

The salary range for CSM professionals in India varies based on experience and location. On average, entry-level CSM professionals can expect to earn between INR 4-6 lakhs per annum, while experienced professionals can earn upwards of INR 12 lakhs per annum.

Career Path

In the field of CSM, a typical career path may include roles such as Customer Success Associate, Customer Success Manager, Senior Customer Success Manager, and Director of Customer Success. Progression in this field often involves gaining experience in managing customer relationships, developing strategies for customer retention, and leading cross-functional teams.

Related Skills

In addition to strong communication and relationship management skills, CSM professionals are often expected to have knowledge of CRM software, data analysis, customer feedback mechanisms, and project management.

Interview Questions

  • What is Customer Success Management and why is it important? (basic)
  • How do you measure customer success? (medium)
  • Can you give an example of a successful customer retention strategy you implemented in your previous role? (medium)
  • How do you handle difficult customers or escalations? (medium)
  • How do you prioritize your workload when dealing with multiple customer accounts? (basic)
  • What metrics do you use to track customer success? (medium)
  • How do you stay updated on industry trends and best practices in customer success? (basic)
  • Can you explain the difference between customer success and customer support? (basic)
  • How do you handle customer churn and what strategies do you implement to reduce it? (medium)
  • What role does technology play in customer success management? (basic)
  • Describe a time when you successfully upsold a product or service to a customer. (medium)
  • How do you ensure a seamless onboarding process for new customers? (medium)
  • What is your approach to building long-term relationships with customers? (medium)
  • How do you handle a situation where a customer is unhappy with your product or service? (medium)
  • Can you give an example of a successful cross-selling initiative you led? (medium)
  • How do you collaborate with other departments, such as sales and marketing, to ensure customer success? (medium)
  • What tools or software do you use for customer success management? (basic)
  • How do you handle customer feedback and incorporate it into your strategy? (medium)
  • What do you think are the key skills required for a successful customer success manager? (basic)
  • How do you track and analyze customer data to improve customer success? (medium)
  • How do you ensure consistent communication with customers throughout their lifecycle? (basic)
  • Can you describe a time when you failed to meet a customer's expectations and how you handled it? (medium)
  • How do you approach setting goals for customer success metrics? (medium)
  • How do you tailor your approach to customer success based on the size and industry of the client? (medium)

Closing Remark

As you prepare for CSM job interviews in India, remember to showcase your strong communication skills, problem-solving abilities, and passion for customer success. By demonstrating your knowledge of customer relationship management and your ability to drive customer satisfaction, you can stand out as a top candidate in this competitive field. Good luck with your job search!

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