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Servicenow Developer

Hexaware Technologies

5.0 - 10.0 years

Pune, Mumbai (all areas)

Work from Office

Job Description ServiceNow Developer (CSA + CAD) We are hiring a ServiceNow Developer with mandatory CSA and CAD certifications and hands-on expertise in any 34 ServiceNow modules such as ITSM Integration, ITOM, SecOps, GRC, IRM, HRSD, Custom Applications, or UI/UX Portal. Key Requirements Mandatory: ServiceNow CSA + CAD Experience in 3–4 modules (ITSM Integration / ITOM / SecOps / GRC / IRM / HRSD / Custom Apps / UI-UX Portal) Strong skills in ServiceNow scripting, configurations, workflows, and integrations Excellent communication and problemsolving abilities Responsibilities Develop and customize ServiceNow applications and workflows. Build integrations using REST/SOAP and platform tools....

Posted 1 week ago

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Servicenow Developer

Orcapod Consulting Services

8.0 - 13.0 years

25 - 35 Lacs

Hyderabad, India, Bengaluru

Hybrid

Please share your updated profile at: veeramallu.bindu@orcapod.work +91 7204265204 (Available on Call & WhatsApp) Role & Responsibilities Design, develop and customize ServiceNow applications across multiple modules Work on end-to-end ServiceNow implementations including HRSD, ITSM, CSM, FSM, ITBM, Discovery, GRC Configure and develop Catalog Items, Record Producers, Client Scripts, UI Policies, Data Policies, Business Rules and UI Actions Build and manage ServiceNow Integrations using REST, SOAP, Integration Hub, Import Sets and Transform Maps Implement workflows and automation using Flow Designer Work closely with business users to gather requirements and deliver solutions Follow Agile and...

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ServiceNow Presales Expert

Cognizant

12.0 - 14.0 years

Chennai

Work from Office

ServiceNow PreSales Executive – Business Development Experience: 5–15 years We are looking for a skilled ServiceNow PreSales & Executive to join our ServiceNow Business Group. This role involves working closely with sales, bid, and account teams to design impactful ServiceNow solutions and support end-to-end presales activities. Key Responsibilities Work with sales/account teams to understand client needs and design tailored ServiceNow solutions Lead RFP/RFI responses with strong technical inputs and solution documentation Support bid teams in creating technical proposals aligned with customer requirements Conduct workshops, demos, and presentations for clients Stay updated on ServiceNow pro...

Posted 2 weeks ago

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Scrum Lead

8.0 - 13.0 years

Hyderabad

Hybrid

Hi , Urgent opening for Scrum Lead with EY GDS in Hyderabad Location. EXP :8-13 Yrs Mode: Hybrid The opportunity This role leads a team providing agile methodology services to cross-functional technology-related project(s) or product(s) teams, demonstrating technical expertise to improve productivity of teams and quality of work processes and outcomes. Project(s) or product(s) often have enterprise-wide implications. This role also ensures agile best practices are embedded in delivery, manages stakeholder alignment, and drives team performance through metrics and continuous feedback. Your key responsibilities Hires, evaluates, and supervises crew. Provides guidance and training as necessary ...

Posted 2 weeks ago

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ServiceNow Technical Lead/Solution Architect

7.0 - 10.0 years

25 - 40 Lacs

Hyderabad, Chennai, Bengaluru

Hybrid

Position: ServiceNow Technical Lead Experience: 710+ years Location: Bengaluru/Hyderabad Chennai Role Summary We are looking for an experienced ServiceNow Technical Lead who can guide solution design, lead development across multiple ServiceNow modules, and serve as the technical face of the project during customer-facing and marketing phases. The ideal candidate is hands-on, certified, and capable of driving both technical delivery and presales/solution demonstrations. Key Responsibilities Technical Development & Solution Design Serve as the lead ServiceNow developer on a cross-functional team delivering workflow and automation solutions across multiple ServiceNow modules . Must have hands-...

Posted 2 weeks ago

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Exploring CSM Jobs in India

Customer Success Management (CSM) is a rapidly growing field in India, with many companies recognizing the importance of retaining and nurturing their customer base. For job seekers interested in CSM roles, there are numerous opportunities available across various industries. In this article, we will explore the CSM job market in India, including top hiring locations, average salary range, career progression, related skills, and common interview questions.

Top Hiring Locations in India

Bangalore
Mumbai
Delhi
Hyderabad
Pune

These cities are known for their vibrant job markets and have a high demand for CSM professionals.

Average Salary Range

The salary range for CSM professionals in India varies based on experience and location. On average, entry-level CSM professionals can expect to earn between INR 4-6 lakhs per annum, while experienced professionals can earn upwards of INR 12 lakhs per annum.

Career Path

In the field of CSM, a typical career path may include roles such as Customer Success Associate, Customer Success Manager, Senior Customer Success Manager, and Director of Customer Success. Progression in this field often involves gaining experience in managing customer relationships, developing strategies for customer retention, and leading cross-functional teams.

Related Skills

In addition to strong communication and relationship management skills, CSM professionals are often expected to have knowledge of CRM software, data analysis, customer feedback mechanisms, and project management.

Interview Questions

What is Customer Success Management and why is it important? (basic)
How do you measure customer success? (medium)
Can you give an example of a successful customer retention strategy you implemented in your previous role? (medium)
How do you handle difficult customers or escalations? (medium)
How do you prioritize your workload when dealing with multiple customer accounts? (basic)
What metrics do you use to track customer success? (medium)
How do you stay updated on industry trends and best practices in customer success? (basic)
Can you explain the difference between customer success and customer support? (basic)
How do you handle customer churn and what strategies do you implement to reduce it? (medium)
What role does technology play in customer success management? (basic)
Describe a time when you successfully upsold a product or service to a customer. (medium)
How do you ensure a seamless onboarding process for new customers? (medium)
What is your approach to building long-term relationships with customers? (medium)
How do you handle a situation where a customer is unhappy with your product or service? (medium)
Can you give an example of a successful cross-selling initiative you led? (medium)
How do you collaborate with other departments, such as sales and marketing, to ensure customer success? (medium)
What tools or software do you use for customer success management? (basic)
How do you handle customer feedback and incorporate it into your strategy? (medium)
What do you think are the key skills required for a successful customer success manager? (basic)
How do you track and analyze customer data to improve customer success? (medium)
How do you ensure consistent communication with customers throughout their lifecycle? (basic)
Can you describe a time when you failed to meet a customer's expectations and how you handled it? (medium)
How do you approach setting goals for customer success metrics? (medium)
How do you tailor your approach to customer success based on the size and industry of the client? (medium)

Closing Remark

As you prepare for CSM job interviews in India, remember to showcase your strong communication skills, problem-solving abilities, and passion for customer success. By demonstrating your knowledge of customer relationship management and your ability to drive customer satisfaction, you can stand out as a top candidate in this competitive field. Good luck with your job search!

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