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6.0 - 10.0 years

0 Lacs

noida, uttar pradesh

On-site

Cyanous Software Private Limited is dedicated to empowering individuals and organizations globally to achieve more. We engage with employees, clients, partners, and communities worldwide to address global challenges with global solutions. As a leading global IT, consulting, and business process services company, we leverage cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients succeed in the digital world. As a Business Analyst at Cyanous Software Private Limited, you will collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow modules such as ITSM, ITOM, HRSD, and CSM. Your key responsibilities will include translating business needs into functional specifications and user stories with clear acceptance criteria. You will actively participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Working closely with ServiceNow developers and architects, you will ensure that solutions align with business goals and platform best practices. You will be responsible for conducting gap analysis and impact assessments for new requirements or changes. Additionally, you will support User Acceptance Testing (UAT) by preparing test cases, coordinating testing efforts, and validating results. You will maintain a product backlog and prioritize features based on business value and technical feasibility. Providing training and documentation to end-users and stakeholders as needed will also be part of your responsibilities. You will monitor and report on project progress, risks, and ensure successful project delivery. To qualify for this role, you should have a Bachelor's degree in computer science, Information Systems, Business Administration, or a related field. You should have a minimum of 6 years of experience as a Business Analyst, with at least 2 years focused on ServiceNow. A strong understanding of Agile methodologies such as Scrum and Kanban is essential. Experience with ServiceNow modules like ITSM, ITOM, CSM, or HRSD is required. Ideally, you should also have experience with service mapping, FSO despite, S2P. Proficiency in writing user stories, use cases, and process flows is a must. Excellent communication, interpersonal, and stakeholder management skills are crucial for success in this role. You should be able to work independently as well as collaboratively in a team. Preferred qualifications include being a ServiceNow Certified System Administrator or holding other relevant certifications. Experience with Agile tools like Jira, Azure DevOps, or Rally is advantageous. Familiarity with the ITIL framework and practices is a plus. Experience in enterprise-level ServiceNow implementations or upgrades will be highly valued. A self-motivated individual with a positive outlook, result-oriented mindset, and demonstrated strengths in leadership, critical analysis, strategic problem-solving, and effective interpersonal communication will thrive in this role.,

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5.0 - 9.0 years

0 Lacs

indore, madhya pradesh

On-site

The Performance Marketing Specialist position requires a candidate with a minimum of 5+ years of relevant Scrum Master experience in IT projects. The ideal candidate should possess good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. They should also have experience in handling various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach, such as various Burndown technologies, Retrospective formats, and handling bugs. Additionally, the candidate should have a brief knowledge and experience in implementing technical engineering practices like Code Refactoring, addressing and preventing Technical Debts, and TDD in projects. Professional Scrum Master certifications such as CSM, PSM, SAFe RTE, or SAFe Scrum Master are preferable. Knowledge of other Agile approaches like XP, Kanban, Crystal, FDD, as well as awareness and experience with widely successful Agile techniques such as User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, and Agile Games are desired. Responsibilities of the Performance Marketing Specialist include guiding the team and organization on how to use Agile/Scrum practices and values to delight customers, guiding the team on self-organization within the Agile/Scrum frameworks, enabling the team to be more cross-functional, conducting Scrum ceremonies, guiding the team in estimation, and working closely with the Product Owner on a regular basis. The Specialist will also be responsible for removing impediments or guiding the team to remove impediments by finding the right personnel, tracking Agile metrics as part of the Sprint Cycle, and reporting on progress. The ideal candidate should have good verbal and written communication skills and the ability to effectively communicate with remote teams.,

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6.0 - 10.0 years

0 Lacs

karnataka

On-site

As a ServiceNow Administrator & Platform Solution Architect, you will be responsible for the overall administration of the ServiceNow platform as well as building complex technical solutions within the system. Your duties will include reviewing technical solutions for ITSM, HRSD, CSM & Procurement applications on the ServiceNow Platform. You will gather requirements from Business Owners and develop fast, efficient, and large-scale solutions. Additionally, you will assess architecture and solution designs to support Kenvue objectives while aligning with ServiceNow implementation best practices. Your role will involve performing quick POCs to showcase new features to business owners and expedite the transition from design to development. You will provide technical guidance on platform-wide solutions and offer advice to the development team on building solutions in accordance with ServiceNow's best practices. Furthermore, you will coordinate with Development, Testing, and Tech Quality teams, taking ownership to deliver solutions in Production. Managing ATF (Automated Test Framework) tests within the platform for all requirements will also be part of your responsibilities. Position Requirements: - A BA/BS degree in a STEM field is required - Preferred minimum of 6 years of ServiceNow experience - Demonstrated experience as a technical architect or administrator of a ServiceNow platform - Ability to balance business needs with customization controls and speed/scale - Proficiency in a modern object-oriented programming language (e.g., JavaScript) - Experience working in and/or leading Product, Agile, and Scrum teams - Excellent written and verbal communication skills, with the ability to communicate effectively in both 1-1 and large group settings - Strong analytical and problem-solving skills Preferred Competencies: - Certification in ServiceNow System Administration, Application Development, and Scripting - Experience with modern web integration protocols (e.g., REST, JSON, SOAP/XML, etc.) - Familiarity with portable data structures (e.g., JSON, XML, etc.) - Experience with ServiceNow's Automated Test Framework - Knowledge of testing methodology including Unit, Integration, and Regression Testing This position is based in Asia Pacific-India-Karnataka-Bangalore and falls under the Engineering (IT) job function.,

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5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

The role involves project planning and execution in the field of cybersecurity and data analytics. You will be responsible for developing and overseeing project roadmaps, defining project scope, deliverables, and key performance indicators (KPIs). Additionally, you will manage budgeting, resource allocation, and timeline tracking for multiple projects while ensuring collaboration with cybersecurity engineers, data scientists, and IT teams to meet project milestones. In terms of cybersecurity and analytics program management, you will lead cyber risk assessment and threat intelligence projects, oversee the implementation of AI/ML-driven security analytics and automation tools, and ensure the integration of cyber analytics platforms, SIEM, and threat detection systems. Alignment of projects with cybersecurity compliance frameworks such as NIST, ISO 27001, GDPR, and PCI-DSS will also be a key responsibility. Stakeholder management and communication play a crucial role in this position. You will collaborate with C-level executives, IT leaders, and cybersecurity teams to align projects with business objectives, facilitate clear communication between technical teams, vendors, and external partners, and prepare reports, dashboards, and executive summaries on project status and risk factors. Risk management and compliance are essential aspects of the role, requiring you to identify and mitigate cybersecurity project risks, ensure adherence to governance frameworks, comply with cybersecurity regulations, privacy laws, and industry best practices, as well as implement security policies and controls within technology project workflows. Moreover, you will lead Agile/Scrum methodologies to manage cybersecurity and analytics projects, integrate DevSecOps principles for secure development and deployment of cyber solutions, and foster a culture of continuous improvement, security innovation, and automation. To be successful in this role, you should hold a Bachelors or Masters degree in Cybersecurity, Computer Science, Data Science, or a related field, along with at least 5 years of experience in technology project management within cybersecurity or data analytics. A strong understanding of cyber threat intelligence, risk management, AI-driven security analytics, cloud security (AWS, Azure, Google Cloud), and cybersecurity frameworks (NIST, MITRE ATT&CK, CIS Controls) is required. Hands-on experience managing SIEM, SOAR, EDR, and threat intelligence tools will also be beneficial. Preferred certifications for this role include Project Management Professional (PMP), PRINCE2, Certified Scrum Master (CSM), and SAFe Agile.,

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5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

NTT DATA is looking for a Salesforce Scrum Master - Digital Solution Consultant to join their team in Hyderabad, India. As a Scrum Master/Agile Project Manager, you will play a crucial role in a new division focused on delivering digital services across the SFDC platform. This is an opportunity to not just have a job but to shape the business and grow your career alongside a talented team in different countries. NTT DATA values training, consulting skills improvement, and certifications, with over 3,000 SF certifications within the company. Your responsibilities will include facilitating sprint planning, scrum ceremonies, and working with the Product Owner and team to meet project requirements. You will mentor teams in agile methodologies, manage agile toolsets, and provide relevant metrics to track team progress. Your role will be essential in ensuring the success of digital technology projects for clients, supporting team leadership, and delivering projects as promised. To qualify for this role, you should have at least 8 years of experience as a Scrum Master, 5 years of experience in Agile Project Management, and a minimum of 3 years in the full software development life cycle. Holding two current certifications from a list that includes PMI-ACP, PMP, CSM, PSM, Certified Scrum Professional, SAFe Scrum Master, SAFe Advanced Scrum Master, SAFe Release Train Engineer, or SAFe Agilist is required. You should also demonstrate a successful track record in managing complex projects, strong interpersonal and communication skills, and the ability to work with diverse teams and stakeholders. Experience with GenAI or AgentForce, GUS, JIRA, and Confluence is preferred, as well as experience as a Scrum Master in a SAFe environment. Ideal candidates should be focused, capable of coaching team members in agile practices, and committed to continuous improvement through data-driven insights and retrospectives. About NTT DATA: NTT DATA is a global innovator in business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA has experts in over 50 countries and a strong partner ecosystem. Their services range from business and technology consulting to data and artificial intelligence solutions, with a focus on digital and AI infrastructure. As part of the NTT Group, NTT DATA invests significantly in R&D to support organizations and society in the digital future. Visit their website at us.nttdata.com for more information.,

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7.0 - 15.0 years

0 Lacs

karnataka

On-site

As a Project Manager with Scrum Master Experience, you will be responsible for leading and managing projects using Agile principles and practices. With 7 to 15 years of experience in IT/technical project management roles, you will play a crucial role in defining project scope, objectives, and deliverables in collaboration with stakeholders. Your primary responsibilities will include the following: - **Scrum Master Responsibilities**: - Lead Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. - Foster a collaborative team environment to enhance productivity and innovation. - Promote Agile best practices and coach team members on Scrum principles. - Work with Product Owners to prioritize and manage the product backlog. - Ensure user stories and acceptance criteria are clear, concise, and actionable. - **Project Planning and Execution**: - Develop detailed project plans, schedules, and resource allocation. - Ensure project milestones are achieved within budget and timeline. - **Technical Coordination**: - Act as a liaison between technical teams and stakeholders, translating business requirements into technical tasks. - Facilitate technical discussions, architecture reviews, and decision-making processes. - Provide guidance on technical feasibility and risks. - **Team Leadership**: - Lead and motivate cross-functional teams of engineers, QA, and business analysts. - Foster a culture of accountability, collaboration, and innovation within the team. - Manage team workloads and address any resource constraints proactively. - **Stakeholder Management**: - Build strong relationships with internal and external stakeholders. - Communicate project updates, risks, and mitigation strategies effectively. - Manage stakeholder expectations and ensure alignment with project goals. - **Risk Management and Problem Solving**: - Identify project risks, dependencies, and challenges early in the lifecycle. - Develop and implement mitigation plans to address risks and resolve issues promptly. - **Process Improvement**: - Continuously improve project management practices and tools to enhance efficiency. - Introduce industry best practices and standard operating procedures for project delivery. - **Quality Assurance**: - Ensure high-quality project outcomes by establishing rigorous quality control measures. - Conduct post-project evaluations and implement lessons learned. **Certifications:** Certified Scrum Master (CSM, PSM) or equivalent. **Primary Skills**: - Proven track record of successfully delivering complex, multi-disciplinary projects. - Strong understanding of software development lifecycles (SDLC), Agile, and DevOps practices. - Proficiency in project management tools like Jira, Microsoft Project, or equivalent. **Technical Expertise**: - Familiarity with modern cloud platforms (e.g., AWS, Azure, GCP) and enterprise architecture. - Experience working with technologies such as Java, .NET, or Python is a plus. **Leadership and Communication**: - Excellent team leadership, decision-making, and interpersonal skills. - Strong communication skills with the ability to articulate technical concepts to non-technical audiences. **Education**: Bachelors degree in Computer Science, Engineering, or a related field (Masters degree preferred). If you have a passion for leading projects, managing stakeholders, and driving technical teams towards successful project delivery, this role in Trivandrum/Bangalore could be the perfect fit for you. Apply before the close date on 18-04-2025 to join our team.,

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8.0 - 12.0 years

17 - 27 Lacs

Hyderabad

Work from Office

EY is seeking a Senior Service Architect ServiceNow who will be responsible for designing, implementing, and governing ServiceNow solutions aligned with enterprise IT service management standards. Key Responsibilities: Design and architect scalable ServiceNow solutions across ITSM, ITOM, CSM, and HRSD modules. Collaborate with cross-functional teams for requirement gathering, gap analysis, and solution design. Define and govern platform architecture, workflows, access controls, and integration standards. Create and maintain architecture artifacts, design documentation, and implementation roadmaps. Drive platform enhancements, upgrades, and optimization aligned with best practices. Ensure compliance with ITIL and GxP (Good Practice) standards in pharma or regulated environments. Must-Have Skills: 8+ years of IT experience with at least 5+ years in ServiceNow architecture & solution design . Strong expertise in ITSM , ITOM (Discovery, CMDB, Event Mgmt) , and ServiceNow integrations (REST, SOAP) . Experience designing workflows, flow designer logic, ACLs, roles, and access controls. Certified CSA (ServiceNow System Administrator); CIS-ITSM , CIS-ITOM , or CAD preferred. Hands-on with Performance Analytics , Service Catalog , and Virtual Agent . Exposure to pharmaceutical , regulated , or GxP environments is a plus. Good understanding of Agile methodologies and DevOps pipelines . Knowledge of JavaScript , Glide API , and custom application development . Prior experience in leading platform upgrade initiatives .

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2.0 - 5.0 years

8 - 12 Lacs

Bengaluru

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Position: Technical Project Manager Location: Bengaluru, India Job Id: 995 Number of Openings: 0 Who We Are Provenir is a global fintech company with offices across North America, India, the UK, and Singapore. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning and analytics products for financial services and other industries, we empower businesses to create digital-first decisioning solutions that drive business growth. If you’d like to work at an innovative fintech with a global footprint that is redefining the industry, then we want you! What You’ll Do We have an excellent opportunity for a Technical Project Manager to lead other members of the Development team in the implementation of internal software solutions. The Technical Project Manager will be required to work on multiple projects, coordinating resources to ensure all milestones are met on time and on budget, and that quality standards are adhered to. The Technical Project Manager may perform business analyst functions to scope net-new or additional project phases. This person will be 100% remote and will be supporting our team in India. Essential Job Functions Responsible for implementation of software solutions across multiple deliveries Develop a project plan based on a business case, providing clear guidance for project execution Manage project execution and coordinate all involved internal and external parties Monitor consistency with the project plan Proactively address issues and risks to deliver project products within quality, time, and budget constraints Ensure scope and requirements are well defined and timelines/budgets are appropriate throughout SDLC Work closely with QA, DevOps, and support teams in a matrix reporting environment Organize and lead User Acceptance Testing (UAT) with appropriate stakeholders Develop technical specifications from business/functional requirements Manage project resources and internal stakeholder relationships Create documentation for key project decisions, actions, issues, and updates Answer questions and resolve technical/functional issues from stakeholders Clearly communicate project status and manage expectations What’s Required Education Bachelor's Degree in Computer Science or Business-related discipline Agile/Scrum Master Certification (CSM) and/or PMP Certification is a plus Experience Minimum 6+ years in software implementation projects in an Agile environment Preferred experience managing projects in Fintech, Financial Services, or related industries Qualifications, Strengths and Skills Technical expertise in Java stack including Spring/Hibernate, Angular, and databases Strong understanding of software engineering processes Broad appreciation of technologies including databases and business applications Expertise in systems analysis and project management with proven results Excellent written and verbal communication skills Strong team management and motivation skills Highly organized and goal-focused Adaptability to fast-paced and challenging environments

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12.0 - 14.0 years

10 - 14 Lacs

Hyderabad

Work from Office

Location: Hyderabad Experience : 12 Years ESSENTIAL & ADDITIONAL RESPONSIBILITIES Oversee all functions of software development lifecycle and project execution Guide the team and organization on how to use Agile Scrum practices and values to delight customers Guide the team on how to get the most out of self-organization Assess the Scrum maturity of the team and organization coach the team to higher levels of maturity at a sustainable pace Remove impediments or guide the team to remove impediments by finding the right person or tactical approach Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on improving and problem solving Facilitate getting work done without coercion, assigning, or dictating the work Facilitate discussion, decision making, and conflict resolution Assist with internal and external communication, improving transparency, and radiating information Support and educate the Product Owner, especially with respect to grooming and maintaining the product backlog Promote a servant leader management style by operating in a manner that accomplishes the enablement of a sprint team, facilitate a self-organizing and collaborative environment, ensure sprint team is productive and accountable for meeting sprint goals Coordinate planning and execution of all sprint activities for assigned teams including but not limited to sprint planning, daily standups, sprint reviews, metric reporting and retrospectives Prepare release plans including scope, schedule/milestones, effort, and resources Identify, document, and track all release and project risks and issues Work with teams to identify, assign, and manage risk & issue mitigation action items Ensure implementation/rollback plans and other change management processes are followed Ensure task estimates and task board are up to date Coordinate with other scrum masters, as necessary Prepare and present status reports Proactively define PMO processes EDUCATION & EXPERIENCE Bachelors degree in Business Administration, IT, Finance, Economics, Engineering or related field Solid knowledge of Scrum, Agile, and Software Delivery Life Cycle (SDLC) processes Scrum Master certification (CSM) Experience playing the Scrum Master role for at least 5 years for a software development team that was diligently applying Scrum principles, practices, and theory Experience with MS Project, Jira and Confluence is preferred KNOWLEDGE, SKILLS & ABILITIES Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and increasing transparency Knowledge of numerous patterns and techniques for filling in the gaps left in the Scrum approach Knowledge of other Agile approaches such as XP and Kanban Excellent verbal and written communication skills Highly motivated with high degree of energy Excellent analytical skills Detail oriented Strong organizational and time management skills Good interpersonal skills Ability to develop positive relationships and to self-manage time and deliverables Solid experience with MS Outlook, PowerPoint, Excel and Word.

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10.0 - 15.0 years

14 - 20 Lacs

Chennai

Hybrid

Greetings from Aspire Systems!! Currently hiring for Scrum Master - Technical Scrum Master 10+ Exp - SAFe certified mandatory - Chennai - Immediate to 20 Days only. Share CV to safoora.imthiyas@aspiresys.com / Immediate joiners reach on 9384788107 JD: Good experience as Scrum Master in running multiple scrum teams across multiple geographies. SAFe Agile - Scrum Master Certified preferred Exposure to complete SDLC with previous hands-on experience in one of the technologies. Experience / Good understanding of software development in cloud technology is preferred Understanding of QA methodologies and phases of testing is preferred Understanding of CI process including GIT Branching/Merging/CI CD tools and pipelines is added advantage Excellent communication and problem-solving skills. Ability to identify stake holders for solving issues arising during development. Extend work hours till 12 Noon CST Kindly apply if you meet the following criteria: - Safe Certification mandatory - PI Planning hands on - Mandatory - Development/ testing background - mandatory

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4.0 - 5.0 years

6 - 10 Lacs

Hyderabad

Work from Office

The Scrum Master is responsible for facilitating the Agile development process, ensuring that the team adheres to Scrum practices and principles. This role serves as a servant leader and coach to Agile teams, enabling them to deliver high-value products effectively and efficiently. The Scrum Master works closely with product owners, development teams, and other stakeholders to foster collaboration and continuous improvement. Key Responsibilities: 1. Facilitate Agile Ceremonies: Organize and lead daily stand-ups, sprint planning, reviews, and retrospectives. Ensure that ceremonies are productive and align with Agile principles. 2. Support the Scrum Team: Act as a coach to guide the team in Agile/Scrum best practices. Remove impediments and roadblocks to team progress. Foster a culture of trust, collaboration, and open communication. 3. Collaborate with Stakeholders: Work closely with Product Owners to manage the product backlog and prioritize user stories. Act as a bridge between the development team and stakeholders, ensuring clear communication. 4. Monitor and Report Progress: Track team performance through Agile metrics such as velocity and burn-down charts. Provide regular updates to stakeholders on team progress and delivery timelines. 5. Drive Continuous Improvement: Promote an environment of experimentation, feedback, and learning. Encourage the team to reflect on performance and adopt actionable improvements. 6. Ensure Adherence to Agile Principles: Advocate for Agile values and principles within the organization. Identify and address challenges in scaling Agile practices where necessary. Qualifications and Skills: Education: Bachelors degree in computer science, Business, or a related field. Certifications: Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent Agile certifications. Experience: Proven experience as a Scrum Master, Agile Coach, or similar role. Hands-on experience with Scrum, Kanban, or other Agile frameworks. Technical Skills: Familiarity with Agile project management tools (e.g., Jira, Trello, Azure DevOps). Basic understanding of software development processes is a plus. Soft Skills: Excellent communication, facilitation, and conflict resolution skills. Strong organizational and time-management abilities. Empathy and the ability to motivate and inspire teams.

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7.0 - 10.0 years

11 - 20 Lacs

Lucknow

Work from Office

Senior Project Lead with Scrum Master Job Summary The Senior Project Lead is responsible for overseeing and managing projects while also serving as the Scrum Master, specializing in Project Management, Change Management, and Agile Methodologies. The primary focus is on ensuring successful project delivery within the defined scope, timeline, and budget by applying agile principles. (1.) Key Responsibilities 1. Lead and manage projects from initiation to closure, ensuring adherence to project management best practices. 2. Act as a scrum master, facilitating agile ceremonies and ensuring the agile team follows the principles and practices. 3. Implement change management strategies to effectively manage and communicate project changes to stakeholders. 4. Collaborate with cross functional teams to define project objectives, scope, and delivery timelines. 5. Identify and mitigate project risks, proactively resolving issues to ensure project success. 6. Drive continuous improvement through agile retrospectives and by optimizing project processes. 7. Provide mentorship and guidance to team members on agile practices and project management techniques. Skill Requirements 1. Proficiency in scrum master responsibilities, including facilitating scrum events, coaching the team, and ensuring adherence to agile principles. 2. Strong background in project management, change management, and agile methodologies. 3. Excellent communication and leadership skills to effectively lead project teams and interact with stakeholders. 4. Experience in implementing agile frameworks, such as scrum, kanban, or lean, to deliver successful projects. 5. Ability to adapt and thrive in a fast paced, dynamic environment, managing multiple projects simultaneously. 6. Analytical mindset with problem-solving abilities to address project challenges and drive solutions. 7. Certification in scrum (csm), agile (pmiacp), or project management (pmp) is highly desirable. Certifications: Scrum Master (CSM), Agile (PMIACP), or Project Management (PMP) certification is preferred

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2.0 - 8.0 years

0 Lacs

pune, maharashtra

On-site

You should have overall 6-8 years of experience with at least 2 years as a Scrum Master, preferable from a development background. Experience in playing the Scrum Master role for at least two years for a software development team diligently applying Scrum principles, practices, and theory. Knowledge of other Agile approaches such as XP, Kanban, etc. Awareness and experience with widely successful Agile techniques like User Stories, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing. Applicable knowledge of the technologies used by the team and experience in applying various patterns and techniques for filling in the intentional gaps left in the Scrum approach. Excellent communication and mentoring skills are essential. It is required to have CSM or SAFe certification (SAFe is preferred), Scrum Master certifications, and excellent soft skills in collaboration, communication, and presentation. Experience in Atlassian Product Suite (JIRA, Confluence) and working directly with US clients. Experience in handling multiple scrum-teams simultaneously is also expected. As a Scrum Master, your responsibilities include guiding the team on how to use Agile/Scrum practices and bring value to the client, assessing the Scrum Maturity of the team, coaching them to higher levels of maturity, and removing impediments. Building a trusting and safe environment, facilitating discussion, decision making, and conflict resolution, supporting and educating the Product Owner, and providing all support to the team using a servant leadership style whenever possible. Communicating and working directly with US clients to ensure the smooth working of the offshore teams and handling multiple scrum teams. At GlobalLogic, a culture of caring is prioritized, where you'll experience an inclusive culture of acceptance and belonging, continuous learning and development opportunities, interesting and meaningful work on impactful projects, balance and flexibility in work arrangements, and a high-trust organization that values integrity and trust. GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, GlobalLogic has been at the forefront of the digital revolution, collaborating with clients to transform businesses and redefine industries through intelligent products, platforms, and services.,

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7.0 - 15.0 years

0 Lacs

karnataka

On-site

You have an exciting opportunity to join as a Project Manager in the Retail banking sector with expertise in Digital and mobile technologies. As a Project Manager, you will be responsible for managing and overseeing projects within the retail banking domain, specifically focusing on digital and mobile solutions. Your primary locations for this role would be in Mumbai, Pune, Hyderabad, or Bangalore. To excel in this role, you should possess a solid foundation of 8 to 15 years of experience in the banking industry, with a strong understanding of banking domain concepts. Exposure to global banks is a must-have for this position. Additionally, you should hold certifications in PMP, CSM, Agile, and Prince2 to showcase your proficiency in project management methodologies. Your core project management skills will be put to the test in this role, including but not limited to planning, tracking, risks and issues management, cost and benefits management, change impact assessment, reporting, and resourcing. Previous experience in leading transformation projects, particularly in a non-technical capacity, is highly desirable. The ideal candidate for this role will demonstrate a firm grasp of Agile principles and methodologies. Experience in delivering digital projects within large banks will set you apart from other candidates. Your focus should be on project delivery rather than consulting, with a proven track record of working effectively with senior stakeholders across different geographical locations. In addition to your experience and technical skills, you should possess exceptional communication, articulation, and negotiation skills. A minimum of 7 years of relevant experience in project management, particularly within global banks, is required for this role. An MBA or a B.Tech/BE degree is preferred to complement your professional qualifications. If you are ready to take on a challenging yet rewarding role in the Retail banking sector, managing digital and mobile projects with a focus on transformation and stakeholder management, then this position is perfect for you. Join our dynamic team and make a significant impact in the world of banking solutions.,

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10.0 - 14.0 years

0 Lacs

maharashtra

On-site

Dear candidate, We are looking for a Service Now professional to join our team at Sharp Gaze Tech Services Pvt Ltd. The ideal candidate should have over 10 years of experience and be proficient in configuring core ServiceNow modules to support IT service management processes. Your responsibilities will include assisting senior consultants in gathering business requirements, translating them into technical specifications, and participating in user acceptance testing and data migration activities. Additionally, you will be expected to develop reports and dashboards to visualize ServiceNow data and track key performance indicators. To be successful in this role, you should have a Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience. A strong understanding of IT service management principles would be advantageous, as well as a basic knowledge of scripting languages such as JavaScript. Analytical and problem-solving skills are essential, along with excellent communication, collaboration, and interpersonal abilities. You should also be quick to learn and adaptable to new technologies, with a keen interest in contributing to a fast-paced environment. If you meet these qualifications and are interested in this opportunity, please share your updated CV with Anitha at anitha@sharpgts.com. Thank you, Anitha N,

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2.0 - 4.0 years

8 - 13 Lacs

Noida, Gurugram, Delhi / NCR

Hybrid

Job Title : Service Now Test Engineer Location State : Haryana Location City : Gurgaon Experience Required : 2.5 to 4 Year(s) CTC Range : 8 to 13 LPA Shift: Day Shift Work Mode: Hybrid- 3 days WFO Position Type: Contract Openings: 2 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: An American technological research and consulting firm based in Stamford, Connecticut that conducts research on technology and shares this research through private consulting, executive programs, and conferences. Its clients include large corporations, government agencies, technology companies, and investment firms. The Client serves over 12,000 organizations in over 100 countries with an employee strength of 15,000. About The Job: We are looking for certified service now test engineer. Essential Job Functions: Main Responsibilities: Write and run test plans and test cases based on design and business requirements. Do regression testing to ensure new updates dont break existing features. Document all test-related activities clearly. Find and report bugs. Work with client teams to complete integration and user testing. Build and use ATF (Automated Test Framework) in ServiceNow Qualifications: Key Skills Needed: 2-4 years QA experience in ServiceNow . Practical experience with ATF (tool). Automatic Transmission Fluid Familiar with ServiceNow modules (e.g., ITSM, HRSD, CSM ). Can test APIs and integrations using POSTMAN (tool) Comfortable working in Agile teams. Strong communication and teamwork. Education: BE/BTech/BS, ME/MTech/MS or MCA and no-distance education Certification: ServiceNow Certified Administrator How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services. Education: BE/BTech/BS, ME/MTech/MS or MCA and no-distance education Certification : ServiceNow Certified Administrator

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5.0 - 10.0 years

10 - 20 Lacs

Pune, Ahmedabad, Mumbai (All Areas)

Work from Office

Hi Cnadidiates , Urgently looking for Servicenow developer. Role: Service now Developer Experience 5-8 Years Preferred location: Pune / Hyderabad / work from home option available. Role & responsibilities Mandatory skills: ITSM + CSM You will be responsible for designing, developing, and implementing solutions on the ServiceNow platform that improve business efficiency and user experience. Working with client stakeholders to document baseline, working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow applications. Developing detailed implementation plans for deploying the ITSM, CSM Pro Module Implementation including establishing key milestones, and finalizing budget/scope and high-level architecture. Supporting the iterative configuration of the ServiceNow application, engage stakeholders to conduct reviews through joint design sessions Assisting with executing system validation, preparing the organization for the transition, and ensuring reading for deploying the Application build into production. Forging strong relationships with both the clients and project teams that will contribute to your growth and development Basic Qualifications: 5+ years of experience in ServiceNow implementations and optimizations 4+ years of experience in the delivery and implementation of ServiceNow ITSM core module 3+ years of experience in ITSM and CSM Pro. Experience in Now Assist and Virtual Agent configurations. Experience developing implementation plans in ServiceNow Knowledge of HR functions, processes, and best practices will be preferred Preferred Qualifications: Experience in Project Management Experience with a full ITSM, and CSM suite implementation Job Requirements Minimum 5+ years of ServiceNow development experience. CSA/CAD certifications (Compulsory). CIS-ITSM certification (Compulsory). CIS-CSM certification (Compulsory). Strong knowledge of JavaScript and Custom Applications. Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. Experience in agile development environments. Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for ITSM and CSM requirements. Excellent communication and presentation skills Intrested candidate Share your Profile on anita@talentsketchers.com Preferred candidate profile

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5.0 - 10.0 years

15 - 20 Lacs

Pune

Remote

Designation : Servicenow Developer (ITSM + CSM) Experience : 5+ Years Work Mode: Remote Notice Period: Immediate Joiners/ Serving Notice Period Job Description : Mandatory skills: ITSM + CSM Basic Qualifications: 5+ years of experience in ServiceNow implementations and optimizations 4+ years of experience in the delivery and implementation of ServiceNow ITSM core module 3+ years of experience in ITSM and CSM Pro. Experience in Now Assist and Virtual Agent configurations. Experience developing implementation plans in ServiceNow Knowledge of HR functions, processes, and best practices will be preferred Preferred Qualifications: Experience in Project Management Experience with a full ITSM, and CSM suite implementation Job Requirements Minimum 5+ years of ServiceNow development experience. CSA/CAD certifications CIS-ITSM certification CIS-CSM certification Strong knowledge of JavaScript and Custom Applications. Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. Experience in agile development environments. Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for ITSM and CSM requirements. Excellent communication and presentation skills

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5.0 - 10.0 years

10 - 20 Lacs

Pune, Chennai, Bengaluru

Hybrid

Role & responsibilities servicenow development, implementation, integration, scripting, ITSM mandate along with 1 other module. Preferred candidate profile

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10.0 - 17.0 years

8 - 15 Lacs

Bengaluru

Work from Office

JD : The ServiceNow L3 role is accountable for all aspects of the technical solution and implementation from initiation through closeout and requirements gathering workshops to capture all requirements to implement the solution on the ServiceNow platform. The L3 provides consultative guidance to the customer, and designs the overall solution based on ServiceNow and industry specific best practices. Additionally, the following are typical activities expected of the ServiceNow L3 role: Provide subject matter expertise in the design, development and implementation of the following capabilities within ServiceNow platform: ITSM, ITOM, ITBM, CSM, Service Portal 7+ years of enterprise level application design/architecture experience, with extensive experience on Java, J2ee, middleware and high-volume web-based applications design and systems integration. Provide technical guidance, and assist with capturing all business, functional and technical requirements to design and implement the solution Research and evaluate technical solutions to make informed recommendations on the most appropriate, efficient and cost-effective solution based on the customer requirements and the statement of work Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory, networking and database administration Designs data model and architecture required to implement solution using technology specific best practices and standards. Refine Agile Stories to accurately document the appropriate level of technical detail for a developer to implement Participate in daily scrum calls with the development team

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5.0 - 7.0 years

30 - 40 Lacs

Pune

Work from Office

Agile methodologies on Infrastructure scope Techniques ( Lean, Kanban, XP, Scaling frameworks SAFe, LeSS ) SDLC Project management tools (Jira, Azure DevOps, Trello ) Required Candidate profile Certifications: Certified ScrumMaster (CSM) Professional Scrum Master I (PSM I) SAFe Scrum Master (SSM)

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6.0 - 11.0 years

27 - 32 Lacs

Bengaluru

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About The Role : Job Title- Business Functional Analyst, AVP Location- Bangalore, India Role Description Business Functional Analyst is responsible for business solution design in complex project environments (e.g. transformational programs). Identifying the full range of business requirements and translating requirements into specific functional specifications for solution development and implementation. Analyzing business requirements and the associated impacts of the changes. Designing and assisting businesses in developing optimal target state business processes. Creating and executing against roadmaps that focus on solution development and implementation. Answering questions of methodological approach with varying levels of complexity. Aligning with other key stakeholder groups (such as Project Management & Software Engineering) to support the link between the business divisions and the solution providers for all aspects of identifying, implementing, and maintaining solutions. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Understanding of software development methodologies and experience in analysing system requirements. Should possess effective user story writing skills. Strong verbal and written communication skills to effectively communicate with stakeholders and present findings and recommendations. Knowledge of Agile methodologies and experience working in Agile environments, including conducting sprint planning and backlog grooming. Data warehousingUnderstanding of data warehouse concepts and experience with ETL (Extract, Transform, Load) processes. Strong understanding of the financial services industry or domain in which the organization operates, including relevant business processes, regulations, and trends. Your Skills and Experiences Data analysisProficiency in tools like Excel, SQL, or Python for data manipulation, querying,and visualization. 8+ years experience as Business Functional Analyst. Business intelligence toolsExperience with platforms such as Tableau, Power BI, or Qlik for creating interactive dashboards and reports. Requirements managementAbility to use tools like JIRA, Confluence, or similar software to document and manage project requirements. Process modellingFamiliarity with BPMN (Business Process Model and Notation) or other modelling techniques to map out business processes. Strong understanding of various Agile methodologies such as scrum, kanban etc. Certified Scrum Master (CSM) is desirable. Certified Scrum Product Owner Certification is desirable. Excellent verbal, interpersonal and written communication skills. Bachelors degree in computer science or a related field. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

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6.0 - 11.0 years

27 - 32 Lacs

Pune

Work from Office

About The Role : Job Title- Business Functional Analyst, AVP Location- Pune, India Role Description Business Functional Analyst is responsible for business solution design in complex project environments (e.g. transformational programs). Identifying the full range of business requirements and translating requirements into specific functional specifications for solution development and implementation. Analyzing business requirements and the associated impacts of the changes. Designing and assisting businesses in developing optimal target state business processes. Creating and executing against roadmaps that focus on solution development and implementation. Answering questions of methodological approach with varying levels of complexity. Aligning with other key stakeholder groups (such as Project Management & Software Engineering) to support the link between the business divisions and the solution providers for all aspects of identifying, implementing, and maintaining solutions. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Understanding of software development methodologies and experience in analysing system requirements. Should possess effective user story writing skills. Strong verbal and written communication skills to effectively communicate with stakeholders and present findings and recommendations. Knowledge of Agile methodologies and experience working in Agile environments, including conducting sprint planning and backlog grooming. Data warehousingUnderstanding of data warehouse concepts and experience with ETL (Extract, Transform, Load) processes. Strong understanding of the financial services industry or domain in which the organization operates, including relevant business processes, regulations, and trends. Your Skills and Experiences Data analysisProficiency in tools like Excel, SQL, or Python for data manipulation, querying,and visualization. 8+ years experience as Business Functional Analyst. Business intelligence toolsExperience with platforms such as Tableau, Power BI, or Qlik for creating interactive dashboards and reports. Requirements managementAbility to use tools like JIRA, Confluence, or similar software to document and manage project requirements. Process modellingFamiliarity with BPMN (Business Process Model and Notation) or other modelling techniques to map out business processes. Strong understanding of various Agile methodologies such as scrum, kanban etc. Certified Scrum Master (CSM) is desirable. Certified Scrum Product Owner Certification is desirable. Excellent verbal, interpersonal and written communication skills. Bachelors degree in computer science or a related field. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

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13.0 - 18.0 years

17 - 22 Lacs

Hyderabad

Work from Office

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIESEnsure that employees are connecting and aligning their work and goals to the Enterprise Objectives. Drive adoption of Winning Way behaviors. Support and drive attainment of core company metrics. Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. Transform and evolve the Customer Success Management Team to align with operational strategy and goals. Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direProvide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for KNOWLEDGE, S AND ABILITIESContinually seeks opportunities to increase customer satisfaction and deepen client relationships. Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data. Excellent communication skills, including issue tracking, triaging and crisis management. Ability to efficiently manage multiple customer projects simultaneously. Ability to communicate with internal and external customers and all levels of management. KNOWLEDGE, S AND ABILITIESContinually seeks opportunities to increase customer satisfaction and deepen client relationships. Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data. Excellent communication skills, including issue tracking, triaging and crisis management. Ability to efficiently manage multiple customer projects simultaneously. Ability to communicate with internal and external customers and all levels of management. Roles and Responsibilities: Ensure that employees are connecting and aligning their work and goals to the Enterprise Objectives. Drive adoption of Winning Way behaviors. Support and drive attainment of core company metrics. Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. Transform and evolve the Customer Success Management Team to align with operational strategy and goals. Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direct reports and follow a methodical escalation process to leadership Lead the development of the relationship of the CSM team as the trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives. This includes working with the various internal Support teams. Proactively grow the breadth and depth of strategic relationships with customers. Identify opportunities for continuous improvement. Define and oversee lifecycle processes/touch points, including QBR process, "listening" points (e.g. on usage, NPS), and measuring business value, penetration, usage, and adoption. Partner with internal stakeholders (from executive to supervisor) to align account activities with the customers business case and strategy. Responsible to help identify data driven revenue expansion within the customer base throughout all customer lifecycles. Work with leadership to identify annual targets Responsible for change management. Closely managing and nurturing accounts to identify and eliminate risk of attrition through regular touch points (conference calls, client visits, webinars, etc.). Establishing trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success. Qualification Any Graduation

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3.0 - 8.0 years

9 - 13 Lacs

Hyderabad

Work from Office

Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Scrum Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. Your typical day will involve coaching and mentoring the Scrum Team, facilitating various Agile ceremonies, and ensuring that the team remains focused on their tasks. You will work closely with team members to identify and remove any barriers that may hinder their progress, while also tracking and reporting on the team's performance through appropriate metrics. Your role is crucial in fostering a collaborative environment that promotes continuous improvement and high-quality deliverables. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate effective communication between team members and stakeholders to ensure alignment on project goals.- Encourage a culture of continuous improvement by guiding the team in retrospectives and implementing actionable feedback. Professional & Technical Skills: - Must To Have Skills: Proficiency in Scrum.- Good To Have Skills: Experience with Agile methodologies.- Strong understanding of team dynamics and conflict resolution techniques.- Ability to coach and mentor team members in Agile practices.- Experience in using project management tools to track progress and metrics. Additional Information:- The candidate should have minimum 3 years of experience in Scrum.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

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Exploring CSM Jobs in India

Customer Success Management (CSM) is a rapidly growing field in India, with many companies recognizing the importance of retaining and nurturing their customer base. For job seekers interested in CSM roles, there are numerous opportunities available across various industries. In this article, we will explore the CSM job market in India, including top hiring locations, average salary range, career progression, related skills, and common interview questions.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

These cities are known for their vibrant job markets and have a high demand for CSM professionals.

Average Salary Range

The salary range for CSM professionals in India varies based on experience and location. On average, entry-level CSM professionals can expect to earn between INR 4-6 lakhs per annum, while experienced professionals can earn upwards of INR 12 lakhs per annum.

Career Path

In the field of CSM, a typical career path may include roles such as Customer Success Associate, Customer Success Manager, Senior Customer Success Manager, and Director of Customer Success. Progression in this field often involves gaining experience in managing customer relationships, developing strategies for customer retention, and leading cross-functional teams.

Related Skills

In addition to strong communication and relationship management skills, CSM professionals are often expected to have knowledge of CRM software, data analysis, customer feedback mechanisms, and project management.

Interview Questions

  • What is Customer Success Management and why is it important? (basic)
  • How do you measure customer success? (medium)
  • Can you give an example of a successful customer retention strategy you implemented in your previous role? (medium)
  • How do you handle difficult customers or escalations? (medium)
  • How do you prioritize your workload when dealing with multiple customer accounts? (basic)
  • What metrics do you use to track customer success? (medium)
  • How do you stay updated on industry trends and best practices in customer success? (basic)
  • Can you explain the difference between customer success and customer support? (basic)
  • How do you handle customer churn and what strategies do you implement to reduce it? (medium)
  • What role does technology play in customer success management? (basic)
  • Describe a time when you successfully upsold a product or service to a customer. (medium)
  • How do you ensure a seamless onboarding process for new customers? (medium)
  • What is your approach to building long-term relationships with customers? (medium)
  • How do you handle a situation where a customer is unhappy with your product or service? (medium)
  • Can you give an example of a successful cross-selling initiative you led? (medium)
  • How do you collaborate with other departments, such as sales and marketing, to ensure customer success? (medium)
  • What tools or software do you use for customer success management? (basic)
  • How do you handle customer feedback and incorporate it into your strategy? (medium)
  • What do you think are the key skills required for a successful customer success manager? (basic)
  • How do you track and analyze customer data to improve customer success? (medium)
  • How do you ensure consistent communication with customers throughout their lifecycle? (basic)
  • Can you describe a time when you failed to meet a customer's expectations and how you handled it? (medium)
  • How do you approach setting goals for customer success metrics? (medium)
  • How do you tailor your approach to customer success based on the size and industry of the client? (medium)

Closing Remark

As you prepare for CSM job interviews in India, remember to showcase your strong communication skills, problem-solving abilities, and passion for customer success. By demonstrating your knowledge of customer relationship management and your ability to drive customer satisfaction, you can stand out as a top candidate in this competitive field. Good luck with your job search!

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