1162 Csm Jobs

Role & responsibilities HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Pr...

Job Description Key Responsibilities: Facilitate all Agile ceremonies including Daily Stand-ups, Sprint Planning, Retrospectives, and Reviews . Shield the team from external interruptions and resolve blockers to ensure steady delivery. Act as an agile coach for the team and stakeholders; promote continuous improvement and agile maturity. Collaborate with Product Owners to refine the product backlog and ensure clarity of user stories. Monitor team performance, velocity, and quality metrics; proactively address areas for improvement. Support cross-team dependencies and coordinate efforts across multiple squads, particularly during integration and migration phases. Foster a culture of ownership...

Job Overview: We are looking for an experienced Senior Consultant ServiceNow ITSM to lead the design, configuration, and deployment of ServiceNow IT Service Management solutions. The role requires strong functional and technical expertise in ITSM processes along with hands-on implementation experience on the ServiceNow platform. Key Responsibilities: Lead end-to-end ServiceNow ITSM implementations including requirement gathering, solution design, configuration, and deployment. Configure core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog . Collaborate with business stakeholders to translate requirements into platform solutions. Design and implement workflo...

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Ensure all Scrum ceremonies are followed, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Coach and mentor team members on Scrum principles, practices, and methodologies. Develop and assess agile analytics, focusing on flow metrics for continuous improvement. Lead process enhancement efforts, identifying and resolving flow bottlenecks. Identify and remove impediments that obstruct the team's progress and productivity. Collaborate with other Scrum Masters and Agile Coaches to share best practices and lessons learned. Monitor project metrics and provide regular updates on...

Educational Requirements MCA,MSc,MTech,Bachelor of Engineering,BCA,BTech Service Line Cloud & Infrastructure Services Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI...

Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in ...

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred edu...

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree ...

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred edu...

Responsibilities Sprint planning and conducting daily scrums Grooming of backlog and managing retrospectives Maintaining RAID log for teams under management

Educational Requirements MCA,MSc,MTech,Bachelor of Engineering,BCA,BTech Service Line Cloud & Infrastructure Services Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI...

Roles and Responsibilities Manage ITSM processes using ServiceNow platform, ensuring compliance with ITIL best practices. Lead a team of CSMs (Customer Success Managers) to deliver exceptional customer service and support. Develop and maintain strong relationships with customers through regular communication, issue resolution, and proactive engagement. Collaborate with cross-functional teams to identify process improvements and implement changes that drive efficiency gains. Ensure seamless integration between different systems within the organization's ecosystem. Desired Candidate Profile 8-12 years of experience in ITSM or related field; B.Tech/B.E. degree from any specialization. Strong un...

Job Role: Servicenow FSM/CSM Developer Location: Hyderabad Exp*- 8-10 Years Must-Have** 8-10 years of hands-on experience in ServiceNow Development and 2-3 years of experience in implementation of CSM amd FSM As a ServiceNow Lead, you design, configure, script, and be responsible for the technical solution on the ServiceNow FSM and CSM in order to ensure a successful deployment. You will work closely with the Platform Architect to refine ServiceNow platform requirements (Stories), and complete the development of the agreed upon solution At least 2-3 years of experience in implementing ServiceNow FSM projects Certification: Certified Implementation Specialist CSM/FSM certification Certificati...

We are seeking a highly skilled and experienced Lead ServiceNow Developer to join our dynamic team. This role involves leading the development and implementation of innovative ServiceNow solutions to meet the complex needs of our business. The ideal candidate will have a strong background in software development with a deep understanding of the ServiceNow platform. Responsibilities Develop and maintain ServiceNow custom applications with a focus on UI/portal development, leveraging ServiceNow’s UI Builder and Seismic framework to enhance the user experience, as well as building reusable components for long-term scalability Design, build, and implement REST API integrations and advanced scrip...

We are seeking a highly skilled and experienced Senior ServiceNow Developer to join our dynamic team. This role requires a seasoned professional capable of leading the development and implementation of solutions on the ServiceNow platform. The ideal candidate will be a team player, possess a customer-centric attitude, and have a proven track record of completing complex projects on time. Responsibilities Develop and maintain ServiceNow custom applications with a focus on UI/portal development, leveraging ServiceNow’s UI Builder and Seismic framework to enhance the user experience, as well as build reusable components for long-term scalability Design, build, and implement REST API integration...

Role Overview: As a Project Manager - Toll and Transit, your main responsibility will be to ensure the successful implementation and monitoring of all RUN projects within the business. You will also be involved in data analysis and marketing aspects of the business. Key Responsibilities: - Documenting projects effectively. - Budgeting project timelines and efforts. - Collaborating with Product Managers and other business units to prioritize customer-centric product and service design. - Training the team on new features and processes. - Implementing key projects for both issuance and acquirer businesses. - Creating user stories with acceptance criteria, user flow diagrams, and data flow diag...

Role & responsibilities Year of Experience 15 Years Responsible for the overall architecture design implementation enhancements and integrity of ServiceNow applications Also responsible for ensuring that the solution delivered to business units are engineered in accordance with corporate architecture and infrastructure standards Effective communication skills both verbal and written are vital to success in the role Understanding user requirements and being able to translate them into the technical solution that aligns with customer expectations requires the ability to listen interpret strategize and communicate QUALIFICATIONS Required Minimum 15 years of experience in architecture, designing...

Role Overview: At EY, you have the opportunity to build a career tailored to your uniqueness, with the global scale, support, inclusive culture, and technology required to help you become the best version of yourself. Your voice and perspective are valued to contribute to making EY even better. Join EY to create an exceptional experience for yourself and contribute to building a better working world for all. Key Responsibilities: - Possess expertise in ServiceNow Platform and modules such as ITSM, HRSD, CSM, IRM, ITOM. - Develop and maintain automation test frameworks. - Gather and analyze quality metrics from test executions. - Define and implement quality standards and processes. - Collabo...

Role Overview: As a senior software engineer with a ServiceNow Certified System Administrator certification, you will be responsible for leveraging your minimum 5-8 years of relevant ServiceNow experience to provide technical leadership and guidance to the team. Your expertise in scripting will be crucial in troubleshooting complex technical issues. Your excellent communication skills will enable you to work effectively both independently and in a team environment. Additionally, your proactive approach to problem-solving will be instrumental in delivering proactive solutions and managing multiple projects simultaneously. Key Responsibilities: - Utilize your specialist skills in scripting and...

We are looking for an experienced Scrum Master/Program Manager with a proven track record in leading digital projects, particularly in the B2B commerce domain. The ideal candidate will play a crucial role in optimizing Order-to-Cash processes for our retail client by facilitating agile practices and ensuring effective team collaboration. Key Responsibilities: Develop a strong understanding of the requirements and business priorities, to be able to drive the team towards project goals Lead Scrum ceremonies (daily stand-ups, sprint planning, retrospectives etc) to ensure effective team collaboration and help eliminate obstacles hindering the teams progress Foster a culture of agility, encourag...

Dear Aspirant , Greetings from TCS ! TCS presents excellent opportunity for ServiceNow Architect - Module: CSM Exp: 9 - 19 Years Job Location: Chennai / Hyderabad Experience as a ServiceNow Architect Experience in ServiceNow CSM Module Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations. Experience of working with Integrations, E-bonding is preferred Experienced in leading at least 3 or more Transformation Implementation projects in ITSM, CSM, ITOM, SecOps/ Integrations area and complete Implementation lifecycle for ServiceNow. Experience in ServiceNow custom application design and development Expertise ServiceNow deployments, integration with oth...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development.Key Responsibilities and Duties Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence. Respond to client service needs a...

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years What would you do? This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, bu...

We are seeking an experienced Scrum Master / Technical Project Manager to lead Agile teams and manage technical projects from inception to delivery. The ideal candidate will have strong expertise in Agile methodologies, project management, Required Candidate profile Lead and facilitate Agile ceremonies: sprint planning, daily stand-ups, sprint reviews, and retrospectives Work closely with development teams, particularly Java-based teams, to guide technical delive

Sr Service Now Developer We are looking for a dynamic Sr ServiceNow Developer to lead the design and hands-on development of scalable solutions on the ServiceNow platform. This hybrid role involves deep technical leadership, end-to-end solution architecture, and development across ITSM and other ServiceNow modules. Define ServiceNow architecture, ensuring alignment with business and technical strategies. Design scalable and reusable components across modules like ITSM, ITOM, HRSD, CSM, and custom applications. Create technical designs and data models that ensure maintainability and performance. Develop custom applications, integrations, and modules using JavaScript, Glide APIs, and Flow Desi...