86 Servicenow Discovery Jobs

As a CMDB_ITAM Specialist with 5 to 8 years of experience, you will be responsible for managing and implementing the ServiceNow platform, focusing on CMDB, IT Asset Management (ITAM), ServiceNow Discovery, and Service Mapping. Your expertise will be crucial in designing, configuring, and overseeing CMDB and ITAM modules to ensure organizations maintain accurate configuration data and enhance asset visibility. Your key responsibilities will include implementing and managing ServiceNow CMDB and ITAM modules, configuring and troubleshooting ServiceNow Discovery and Service Mapping for accurate CI population and service topology, collaborating with IT operations and service owners to maintain CMDB accuracy, and developing Discovery schedules, MID servers, and Discovery patterns. It will be essential for you to align IT asset data with CMDB to support audits, compliance, and reporting, communicate effectively with stakeholders from technical and non-technical teams, and actively participate in CMDB governance, audits, and continuous improvement initiatives. Your mandatory skills must include expertise in CMDB, IT Asset Management (ITAM), ServiceNow Discovery, and Service Mapping, along with excellent communication skills to effectively engage with various stakeholders.,

APPLICATION DEVELOPER More than 4 years experience in Discovery / ITOM domain on ServiceNow platform.Very good implementation knowledge of ServiceNow Discovery, Service Mapping, Certificate Management, AI OPSGood understanding & hands on and AWS & Azure cloud Good to have knowledge and working experience of other ITOM modules like Event Management & Cloud Managment Good knowledge on configuring / troubleshooting skills on IT Infrastructure, Server, Network, Storage, Cloud and worked as a System / Platform administrator Good knowledge of middleware solutions such as IIS, WebLogic, Websphere, Apache Tomcat, etc Worked in a Datacenter environment as L3 / L4 support Technical knowledge of the following areasJava, HTML, JavaScript, LDAP/Active Directory Working knowledge of configuration management, CMDB, methods and processes Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner. Provide excellent customer service, leadership, communication, problem solving and decision-making skills. Nice to haveBasic knowledge and awareness of various other modules like ITBM and security Must have flare for research, innovation and must be passionate to work on innovation topics .

ServiceNow ITOM Specialist with strong hands-on experience in IT Operations Management. Candidates must have expertise in at least two of the following: Discovery, Service Mapping, or CMDB. Certifications in ITOM modules are a plus Required Candidate profile Skilled in configuring and maintaining ITOM modules, ensuring CMDB accuracy, and collaborating with infrastructure teams ServiceNow architecture, scripting, and stakeholder management is essential

Role & responsibilities: Discovery: Create and maintain discovery patterns to identify and collect data from various IT devices and systems. Define scan schedules for different types of devices and systems. Review and validate discovered data to ensure accuracy and consistency. Identify and address data discrepancies between the CMDB and live systems. Implement data cleansing processes to remove duplicate or irrelevant information. Investigate and resolve discovery errors or failures. Analyze discovery logs to identify potential issues. Provide technical support to users regarding discovery processes and data. Have strong knowledge in Service map Integrate with third-party tools to pull in additional asset data. Regularly review and update the CMDB to reflect changes in the IT infrastructure. Identify and address orphaned or outdated CIs within the CMDB. Focuses on data quality within the CMDB, including data validation, cleansing, and ensuring accurate relationships between CIs. Designs the overall discovery strategy, including integrations with other systems and best practices for data management. Strong understanding of IT infrastructure and network protocols Knowledge of ServiceNow platform and CMDB concepts Experience with scripting languages (e.g., JavaScript) for customizing discovery patterns Data analysis skills to identify trends and anomalies in discovery data CMDB Management: Design, implement, and maintain the Configuration Management Database (CMDB). Ensure accurate configuration item (CI) relationships and dependencies within the CMDB. Develop CMDB data governance policies, standards, and best practices. Monitor and improve data accuracy, completeness, and consistency. Work with stakeholders to define CMDB attributes, classifications, and CI lifecycles. Problem-solving and troubleshooting abilities to resolve discovery issues Preferred Candidate Profile: • Should have completed CMDB Certification ! • Bachelors degree in computer science, engineering, business, or comparable studies • 5+ years overall industry experience in implementation and configuration of Monitoring tools. • Hands-on experience with Service discovery and mapping (mandatory) . • Excellent documentation and communication skills and strong attention to detail required. • Good knowledge on Linux, Unix, and Windows operating systems. • Understanding of network topologies and hardware • Knowledge of load balancers (F5, ngnix) and firewalls

Service Now Job Description Basic Qualifications: Basic Requirements: Minimum 6+ years Relevant ServiceNow Experience . Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS Experience in working on ServiceNow Development using Agile/Scrum methodology. Ability to communicate fluently with client stakeholders. Flexible for rotational shifts including night shift. Preferred Skills: Understanding of Configuration Management as it relates to ITIL Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., Web Services Integration (SOAP, REST, JSON, JDBC) Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.

Hiring Now | Full-Time ServiceNow Opportunities | Big 4 Client Locations: Mumbai | Bangalore | Pune Joining Timeline: August or Early September 2025 Notice Period: Only Serving Notice Period candidates will be considered A Big 4 consulting client is hiring full-time ServiceNow professionals across multiple modules. This is a great opportunity to join a top-tier organization and work on enterprise-level implementations. Open Positions & Experience Mumbai (Work from Office 5 Days a Week) ServiceNow CSM Consultant – 3+ Years ServiceNow Discovery Specialist – 3+ Years ServiceNow HAM Consultant – 3+ Years Bangalore / Pune (Preferred: Bangalore) ServiceNow SecOps Engineer – 5+ Years ServiceNow ITOM (Discovery) Developer – 5+ Years Bangalore ServiceNow ITSM Developer – 5+ Years Senior Integration Architect / ServiceNow Lead Developer – 6+ Years ServiceNow Developer – 4+ Years Work Type: Full-Time Employment Mode: Onsite in Mumbai | Hybrid in Bangalore/Pune Requirement: Must be currently serving notice Joining availability: August or Early September 2025 To Apply: Send your updated resume to: krishnanjali.m@technogenindia.com Referrals are highly appreciated!

Job Title: Servicenow Developer Job Summary: Experienced ServiceNow Developer with extensive hands-on experience on the ServiceNow platform, including CSM and ITSM modules. This role requires deep technical expertise in designing, developing, testing, and deploying ServiceNow solutions that align with business goals and enhance operational efficiency. Key Responsibilities: Design, develop, and implement ServiceNow solutions across CSM and ITSM modules. Configure and customize Case Management, Tasks, Life Cycle Events, and Activities. Develop and maintain ServiceNow applications using App Engine Studio and UI Builder. Create and manage Service Catalogs, Order Guides, Record Producers, and advanced workflows. Implement and support modules such as Incident, Problem, Change, Knowledge, Release, Request, and Asset Management. Build and maintain intuitive self-service portals and dashboards for CSM. Configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Scheduled Jobs. Integrate and manage CMDB, Discovery, and Mid-Server configurations. Leverage Performance Analytics to monitor and optimize system performance. Collaborate with cross-functional teams to deliver projects on time and within budget. Develop front-end components using HTML, CSS, JavaScript, and server-side applications using JSP, Servlets, and JDBC. Required Skills & Qualifications: 5+ years of hands-on experience as a ServiceNow Developer. Strong expertise in CSM and ITSM modules. Proficient in UI Builder. Proficient in ServiceNow scripting, UI customization, and application development. Experience with ServiceNow Discovery, CMDB, and Asset Management. Experience with App Engine Studio and Flow Designer. Solid understanding of web technologies (HTML, CSS, JavaScript) and Java-based backend development. Strong analytical, problem-solving, and communication skills. Preferred Certifications: ServiceNow Certified System Administrator ServiceNow Certified Application Developer

Roles and Responsibilities 1) As a Techno functional you will be an integral part of the team responsible for solution design and review of all business process and system level changes as part of continual service improvement. 2) Design roadmaps for customer based on the ServiceNow releases. 3) Understanding of the Customer requirements then apply industry best practices and detailed knowledge of ServiceNow to design an optimal solution that supports the business process that meets or exceeds Customer requirements. 4) Assists in quality management reviews and ensures that all business and design requirements are met. 5) Leads internal development of business process story / requirement gathering. 6) Prepare process documents, process flows, User Stories and Functional Requirements Specification documents for ITIL Processes 7) Prepare and present Business Case / functional requirements for IT Service Management Process Areas and Modules to customers. 8) Work with tool developers to explain the requirements and ensure that developments are according to specified functional requirements (Functional Lifecycle Testing). 9) Delivering process training to Customers, end users and support users. Required Skills - 1) 6 to 10 years’ relevant experience on the ITSM ServiceNow platform as a developer or Functional Consultant. 2) Hands-on expertise in ServiceNow with strong coding, integration, data analysis, and problem-solving skills 3) In-depth understanding of workflows across ITSM modules – Incident, Change, CMDB, Asset Management, and Service Request 4) Experience with CSDM (preferably CSDM 3.0+), Expertise on Service Graph Connector for INTUNE/ Dynatrace and ability to perform day-to-day operations, root cause analysis for workflow issues, and solution implementation with developers 5) CMDB expertise is a must . Should have practical experience handling ServiceNow CMDB and CSDM processes 6) Should have "built" solutions, workflows, and integrations. 7) Should have hands-on experience with ServiceNow CMDB (CSDM 3.0+) 8) Strong background in designing, implementing, and analyzing processes, workflows, and data 9) Require a technical expert who can work hands-on at the ground level. 10) Experience of Standardizing/Improvising ITIL® processes and functions’ implementations in large technology engagements & full life cycle implementations. 11) Experience in working with various levels of IT Service management internally and Client organization and ability to meet client’s deadlines. 12) Hands on experience on writing the process documents, process flows, User Stories and Functional Requirements Specification documents for ITIL Processes. 13) Experienced in IT enablement of respective business function - Process Design, Process Implementation and Process Support 14) Experience in working in large teams in functional and technical streams. 15) Experience & knowledge of Agile methodologies. 16) ITIL V4, Certified ServiceNow Administrator Certification and Certified Implementation Specialist – ITSM Certification are also an added advantage. 17) Great written and verbal communications skills (including report writing). 18) Knowledge of enterprise IT environments. 19) Experience of working in a fast moving and changing large enterprise IT environment. 20) Intermediate knowledge of IT risk management, project management and technical problem resolution. 21) Experience on running reports on ServiceNow using Reports and Performance Analytics.

Job Title: ServiceNow CMDB Developer Key Responsibilities: Design and manage new CMDB classes and Configuration Item (CI) lifecycles. Maintain accurate and up-to-date CMDB data and relationships. Implement and enforce CMDB data standards and governance processes. Integrate CMDB with ITSM processes (Incident, Change, Problem, Asset). Manage Application CIs in alignment with CSDM guidelines. Improve data quality through audits, cleansing, and automation. Collaborate with cross-functional teams (Engineering, Cloud, Security) to align CMDB with operational needs. Provide training and support on CMDB processes and best practices. Generate reports and dashboards to monitor CMDB health and KPIs. Ensure compliance with audit requirements and maintain audit trails. Qualifications: 6-8 years of experience in ServiceNow CMDB development. Strong knowledge of ServiceNow platform, CMDB, and ITSM modules. Familiarity with ITIL, especially Configuration and Change Management. Experience with Discovery, Orchestration, and scripting (JavaScript, Business Rules). Background in data governance, quality, and integration. Strong communication and collaboration skills. Experience with SaaS/cloud environments and web technologies (JavaScript, HTML, CSS, XML).

ServiceNow Architect skillset requirements Must Have Create and implement intricate business requirements within the ServiceNow platform. Possess a comprehensive understanding of ServiceNow and demonstrate a track record of delivering solutions using ServiceNow development best practices. Proficiency across all ServiceNow components including but not limited to Client Script, Business Rules, UI Actions, UI flows, Integration Hub, UI Policies, Script Includes, UI Scripts, Script Actions, REST APIs, and Email Notifications. Work experience in an Agile environment utilizing SCRUM methodology. Demonstrate advanced analytical skills and problem-solving abilities, with the capacity to manage multiple tasks and priorities effectively. Exceptional written and verbal communication skills are essential; ability to work autonomously on JIRA stories. A minimum of 5 years of development experience in ServiceNow is required. Candidates should have hands-on experience in multiple modules such as CSM, ITSM, Service Portal, and Virtual Agent. Nice to Have Candidate have experience working on all of the modules Gen AI, Agentic AI, Service Portal, Virtual Agent and complex integrations. 8+ years of working experience on ServiceNow development experience

Infunctionalityinfunctionality and optimisation. Participating in the SDLC optimisation to ensure optimal functionalityand Catalogue Senior ServiceNow Developer (4+ YOE) - ITSM, ITOM Location: Bangalore / Pune (Hybrid) Experience: 4+ Years (Min. 1 Year in ITSM & ITOM) Certifications (Mandatory): CSA, CAD, CIS Role Summary: We're seeking a highly skilled Senior ServiceNow Developer to design, develop, and implement robust ServiceNow solutions, with a strong focus on ITSM and ITOM modules. You'll be a key player in our hybrid team, driving cutting-edge projects for global clients. Key Responsibilities: Design, develop, and implement complex ServiceNow solutions across ITSM (Incident, Problem, Change, Service Catalog, CMDB) and ITOM (Discovery, Event Management, Service Mapping). Develop custom applications, workflows, UI Policies, Business Rules, Client Scripts, Script Includes, and UI Actions. Perform advanced scripting using JavaScript, Glide Scripting, HTML, CSS . Design and implement integrations with third-party systems using REST/SOAP APIs and Integration Hub . Conduct thorough testing, debugging, and performance optimization. Provide technical leadership and mentorship to junior developers. Collaborate with stakeholders to translate business requirements into technical solutions. Particiin all SDLC phases within an Agile/Scrum framework. Ensure adherence to ServiceNow best practices and security guidelines. Required Skills & Qualifications: Bachelor's degree in CS, IT, or related field. 4+ years hands-on ServiceNow development experience. 1+ year hands-on experience with ServiceNow ITSM and ITOM modules. Mandatory Certifications: CSA, CAD, CIS (in at least one key module). Strong proficiency in JavaScript, HTML, CSS, and Glide Scripting. Extensive experience with ServiceNow APIs and integration. In-depth knowledge of ITIL processes. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a dynamic environment. Why Join ? Work on challenging, impactful projects. Collaborative and supportive team. Continuous learning and growth. Competitive salary and benefits. Flexible hybrid work model. Preferred Candidates : Immediate Joiner to 15 Days ( Serving Notice Period) Apply Now: send it to sandeep@nexusprofessionals.in

About the Role We are seeking a ServiceNow ITOM Consultant with a strong foundation in ServiceNow Discovery, ETL/transform maps, and CMDB/CSDM concepts. The ideal candidate will bring a combination of technical acumen and infrastructure knowledge to support ITOM implementations and CMDB enrichment efforts. Key Responsibilities : Discovery & CMDB Implementation: o Configure and manage ServiceNow Discovery jobs (agent and agentless). Contribute to CMDB population, normalization, and reconciliation efforts. Align data models with CSDM (Common Service Data Model) practices. ETL & Transform Development: o Develop and manage transform maps and data imports into the CMDB. Troubleshoot data quality issues and perform data clean-up as needed. Scripting & Configuration: o Write basic scripts (JavaScript, Glide API) to enhance data processing and platform automation. Support development of business rules, UI policies, and scheduled jobs related to ITOM. Infrastructure Awareness: o Understand basic IT infrastructure concepts (e.g., servers, network devices, cloud components). Communicate effectively with infra teams during discovery and integrations. Collaboration & Contribution: Support senior consultants and architects in ITOM and CMDB strategy execution. Contribute actively to documentation, testing, and knowledge sharing across the team. Requirements • 4+ years of experience with ServiceNow, preferably in ITOM and CMDB-related projects. • Hands-on experience with ServiceNow Discovery, including credentials and probe troubleshooting. • Good understanding and practical experience in ETL processes and transform maps. • Basic proficiency in JavaScript and ServiceNow scripting. • Exposure to CSDM framework and CMDB health practices. • Solid grasp of IT infrastructure fundamentals (e.g., OS, network layers, cloud components). • Strong communication and collaborative skills.

The ServiceNow Architect is responsible for the overall design and development of the ServiceNow platform for the organization. They will act as the technical lead for implementation, customization, and optimization of ServiceNow, driving architectural decisions and ensuring solutions are scalable, efficient, and aligned with business goals. The role requires collaboration with various teams to deliver high-quality ServiceNow implementations, integrations, and workflows that improve the organization's operational efficiency. Role & responsibilities: Architectural Design & Strategy: Lead the overall architecture and technical roadmap for ServiceNow implementations. Define and document technical architecture, integrations, and data flows to ensure successful platform design and optimization. Ensure alignment with IT and business strategies while recommending best practices for technical design, performance, scalability, and security. Platform Development: Oversee and provide guidance for development efforts on the ServiceNow platform including platform upgrades, configurations, and customizations. Develop solutions to support the organization's IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Delivery (HRSD), Customer Service Management (CSM), and other ServiceNow modules. Lead the creation of workflows, business rules, client scripts, UI policies, UI actions, notifications, and other configurations. Integration & Data Management: Design and implement integrations between ServiceNow and other enterprise systems (e.g., ERP, CRM, Active Directory, third-party applications). Ensure data integrity, standardization, and security throughout integrations and the ServiceNow instance. Leadership & Stakeholder Collaboration: Serve as the subject matter expert (SME) for ServiceNow platform within the organization. Collaborate with business analysts, project managers, developers, and other stakeholders to translate business requirements into scalable ServiceNow solutions. Provide technical leadership and mentoring for ServiceNow administrators and developers. Lead platform governance and ensure adherence to ServiceNow best practices. Solution Implementation & Optimization: Lead complex ServiceNow implementation projects from conception through deployment, ensuring alignment with timelines and budgets. Optimize the ServiceNow platform through proactive monitoring, testing, and tuning. Conduct technical reviews, code audits, and platform health checks to ensure system stability and performance. Security & Compliance: Ensure the ServiceNow platform is secure, compliant with internal and external policies, and follows industry-standard security protocols. Collaborate with security teams to ensure that ServiceNow access and integrations meet data privacy and security standards. Documentation & Reporting: Maintain detailed technical documentation, including architecture diagrams, design documents, and configuration guides. Provide regular reporting to management regarding platform performance, incidents, and enhancements. Preferred candidate profile: Education: Bachelor's degree in computer science, Information Systems, or a related field (master's degree preferred). Experience: 7+ years of experience with ServiceNow platform development and architecture. Deep expertise with core ServiceNow modules (ITSM, ITOM, ITBM, CSM, etc.). Proven track record in leading ServiceNow implementations and large-scale architecture design. Certifications: ServiceNow Certified System Administrator (CSA) (Required). ServiceNow Certified Implementation Specialist (CIS) in relevant modules (Preferred). ServiceNow Certified Application Developer (CAD) (Preferred). Note: Looking immediate-15 days joiner.

Job Role: ServiceNow CMDB Consultant Job Location: Remote --candidate must visit the Hyderabad client once or twice a month. Key Responsibilities : Design, implement, and maintain a comprehensive ServiceNow CMDB ensuring data accuracy, completeness, and compliance. Define CI class structures, data models, and relationships. Configure and optimize ServiceNow Discovery and Service Mapping to enhance CI population and visibility. Troubleshoot discovery challenges and enhance coverage and accuracy. Integrate CMDB with external systems using APIs, MID Servers, and ETL tools. Monitor CMDB health via dashboards, audits, and reports. Define and enforce CMDB governance processes and compliance. Align with ITIL best practices and work closely with Incident, Problem, Change, and Asset Management teams. Provide mentorship to junior developers and technical guidance within the team. Maintain documentation and present CMDB compliance/health metrics to stakeholders. Required Skills & Qualifications : 510 years of hands-on experience with ServiceNow CMDB , Discovery , and Service Mapping . Strong knowledge of infrastructure components (servers, networks, cloud, applications). Expertise in JavaScript , Glide scripting , data modeling, and custom integrations. Hands-on experience with MID Servers , REST/SOAP APIs , and data integration tools. Solid understanding of ITIL v3/v4 framework, particularly Configuration Management. Excellent communication, troubleshooting, and stakeholder interaction skills. Preferred Certifications : ServiceNow Certified System Administrator (CSA) ServiceNow Discovery and/or CMDB Specialist Certification

Interested Candidate can apply using below link: Link: - https://www.jobs.global.fujitsu.com/job/ServiceNow-Multi-Skills-Senior-Technical-Consultant-2087/2087-en_US/ Role and Accountabilities: This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM and ITOM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization. Candidates will be experienced in leading ServiceNow engagements end to end, candidates will be responsible for, but not limited to, the following duties: Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives. Work closely with a team of architects, SMEs, process consultants in end to end implementations Migration of data and process from legacy tools to ServiceNow, such as BMC Remedy. Configure and build integrations with SCCM, SCOM, SAP, Workday, etc. Configure and develop enhancements on the ServiceNow platform to meet business needs for modules - ITSM and ITOM. Set up ITOM Discovery, schedules, configure CMDB health dashboard, health metrics, etc. Define business problems/opportunities with constraints, goals, budgets and timelines. Communicate technical problems and solutions to both technical and non-technical audiences. Ability to convey complex technical concepts in understandable business terms Consults with business analyst/project manager to develop appropriate technical solutions. Document and gain acceptance / approvals of selected final solutions. Execute technical solutions in capacity as a Sr. consultant. Contribute to the development of Fujitsu IP solutions in ServiceNow. Coach and advise other Developers. Qualifications Skills and Experience Requirements: Bachelor's degree with at least 5 years of ServiceNow design and development experience Development experience on the ServiceNow platform including customization of applications such as ITOM, ITSM and custom apps. Experience developing ServiceNow solutions and technical design documents from business requirements. Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers. Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API) Experience developing, implementing, and maintaining large-scale applications and systems. At least two full lifecycle ServiceNow implementations in the role of a lead consultant. Must have strong requirements gathering experience. Programming expertise in Java, JavaScript or other functional programming languages Demonstrated understanding of ITIL practices Excellent written and oral communication skills. Skills and Certifications ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines ITIL v3 certification Excellent analytical and problem-solving skills Excellent verbal and written communication skills Strong presentation development and Customer Presentation skills Successful teamwork experience & demonstrated leadership abilities

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The impact you will have in this role: The Associate Director/Senior Manager - ServiceNow Engineering will be part of the Engineering team responsible for development and support of the ServiceNow products - ITSM, and ITOM, including Service Catalog, Service Portal, Operational ITIL Processes, ITAM, CMDB, Discovery, Event Mgmt., and System Integrations Your Primary Responsibilities: Manage development and implementation of applications using ServiceNow platform capabilities Manage team of engineers (developers and testers) to design, develop, test automation and delivery of high-quality products on ServiceNow platform Collaborate with Product owners, Business Analysts and stakeholders to provide engineering and architectural expertise to solution designProvide engineering expertise on ServiceNow platform to Product Team and stakeholders to influence and drive platform adoption Manage and support execution of releases, product upgrades and technology deployments Provide level-3 support to address critical incidents and manage day-to-day activities of the Engineering team Lead/represent team in Agile Scrum ceremonies, SDLC process management and be accountable for project deliverables Own and drive Engineering roadmap, work across organization and exercise influence to ensure commitment to internal/external stakeholders and product quality Produce engineering metrics and drive efficiency in SDLC processes/teams Responsible for staffing, mentoring, and maintaining high performing engineering team Collaborate with onshore/offshore team environment across US/India time zones **NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Talents needed for Success: 12+ years managing software development teams, with 4+ years in ServiceNow Bachelor's or Master's in Computer Science or equivalent Strong understanding of Service platform architecture, releases, and best practices Expertise in IT Service Management, ServiceNow Discovery, CMDB, Event Management, and ATF 5+ years with JavaScript, HTML, AngularJS, REST APIs Advanced experience with ServiceNow Platform/Scripting/APIs/Service Portal/Applications/Flow Designer/IHUB Certifications: ServiceNow System Administrator (CSA) and Application Development (CAD) SDLC and Agile methodologies expertise Skilled in managing multiple priorities and project deliverables Excellent written and verbal communication skills to explain technical solutions clearly to various audiences Preferred Skills IT Asset Management and Operations Management ServiceNow: AI/ML, UI Builder, Virtual Agent, AI Search Certifications: ServiceNow CIS ITSM, ITOM, Discovery, CMDB, CTA

Java GraphQL Lead Java (8+ years), strong backend development experience Spring Boot for RESTful and GraphQL API development GraphQL Expertise: Experience in Apollo Federation architecture Building and managing subgraphs Schema design, stitching, resolvers, and query optimization Microservices Architecture & distributed systems experience Strong understanding of API Gateways, service discovery, and inter-service communication Experience with DevPortal onboarding and API governance Familiarity with OAuth2, JWT, security best practices Working knowledge of CI/CD (Jenkins/GitHub Actions), Docker, and Kubernetes Mandatory Skills: API Development - GraphQL. Experience:5-8 Years.

Position: ServiceNow Senior Developer Location : Bengaluru Who are we ? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? We are currently looking for a ServiceNow Senior Developer who will play a crucial role in designing, developing and deploying solutions using the ServiceNow platform. Primary expertise in ServiceNow SPM (Strategic Portfolio Management), with hands-on experience in ITSM, ITOM, and other modules. The role will directly report to Head of ServiceNow, KDSI and will be based in Bangalore. What are you in for? (Roles and responsibilities) Your responsibilities would include but are not limited to the below: • Assists Business Process Analyst in estimating release-level effort. Takes ownership of complex business requirements. • Review requests for enhanced feature functionality and prioritize accordingly. Design and develop new ServiceNow applications and services. Work across applications to deliver new functionality and innovative solutions. • Work with the ServiceNow platform team, Platform and Process Owners to configure and maintain platform components. • Lead ServiceNow upgrades by planning and execution. Ensure latest platform upgrades and features are enabled. Manage instance security, user/group access and Access Control Lists (ACLs). • Manage and resolve incidents related to ServiceNow applications. Ensure platform stability and performance through application maintenance, user management and incident support. Contribute to ServiceNow releases and incident resolution. Conduct extensive reviews of new version release notes, identifying and documenting changes to platform functionality and assessing their impact. Work with ServiceNow and the broader community by participating in local user groups and knowledge events to expand platform knowledge and network. What are we looking for? (Experience/Qualifications/Skillsets/Must-haves) Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 8 - 10 years of relevant ServiceNow experience. Must have : Minimum of two ServiceNow project implementations or support experiences in SPM, ITSM or ITOM. SPM Module Experience Demand Management Project Management Portfolio Management Financial Planning Resource Planning ITSM Module Experience Incident Management Problem Management Change Management CMDB Request Management Release Management Asset Management ITOM Module Experience Discovery Service Mapping CMDB/CSDM Event Management Certificate Management Skillsets: ServiceNow Expertise: Deep hands-on experience in SPM, ITSM or ITOM and custom app development Development Skills: Proficient in scripting (JavaScript, Glide), Flow Designer, UI policies and integrations (REST/SOAP) Platform Knowledge: Strong understanding of CMDB, ACLs, Service Catalog and Performance Analytics Agile Delivery: Active participation in Scrum ceremonies, sprint planning and backlog grooming Collaboration: Works closely with BAs, architects and cross-functional teams to deliver scalable solutions Tools: ServiceNow, JIRA, Confluence, Git, Postman Quality & Support: Unit testing, peer reviews, documentation and post-deployment support Solution Mindset: Focused on scalable design, platform best practices and continuous improvement Certifications: • Certified ServiceNow System Administrator (CSA) - Must have • Certified ServiceNow Certified Application Developer (CAD) - Preferred • ServiceNow Certified Implementation Specialist: SPM & ITSM - Good to have

Position : ServiceNow CMDB Expert Location : Bengaluru Who are we? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? We are currently looking for a ServiceNow CMDB expert who will be responsible for administering and executing the configuration management changes, ensuring CMDB data integrity & robustness. This role works closely with the IT & Digital ServiceNow System Admin and all process owners within Digital & IT teams. In addition, the consultant should be experienced in stakeholder management to gather, analyse and launch requirements related to ITOM, ITSM & CMDB/Asset areas. The consultant will work in an international, distributed and multi-functional team, using an agile mindset and methodology. The role will directly report to the Head of DigiOps, KDSI and will be based in Bangalore. He/She will work closely with the ServiceNow CoEI team. What are you in for? (Roles and responsibilities) Your responsibilities would include but are not limited to the below: CMDB Data Management: Maintaining the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies. Defining and enforcing naming conventions for configuration items (CIs). Establishing relationships between CIs to accurately reflect dependencies within the IT infrastructure. Performing data cleansing and deduplication activities. Manage the CMDB module, improving data representation accuracy. Develop and track key performance indicators for CMDB health. Discovery and Integration: Configuring and managing data discovery tools to automatically populate the CMDB with information from various IT systems. Integrating CMDB data with other ServiceNow modules like Incident Management, Problem Management and Change Management. Mapping data from external systems to the CMDB schema. Data Governance: Defining data quality standards and metrics for the CMDB. Establishing data ownership and accountability across different teams. Implementing data validation processes to ensure data integrity. CSDM Hands on Experience in CSDM model and Life cycle. What are we looking for? (Experience/Qualifications/Skillsets/Must-haves) Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 8 - 10 years of total experience and 5 8 years of experience in ServiceNow CMDB, Asset Management & ITOM. Skillsets: Experience with ServiceNow CMDB or CSDM, Discovery & Service Mapping. Strong understanding of IT infrastructure and components (servers, networks, applications). Experience defining, documenting and implementing CMDB governance processes and procedures and ensuring that the processes are followed. Experience defining, documenting and implementing CI Data audits. Experience managing CI data in a ServiceNow CMDB. Experience creating CI Data Health reports, identifying and resolving CI data gaps to maintain CI data integrity. Certifications: Certified ServiceNow System Administrator (CSA) Must have CMDB Fundamentals | CSDM Fundamental | ITOM Discovery Implementation

Looking for expert in any ONE of the following skills ServiceNow Architect ServiceNow Lead ServiceNow CMDB ServiceNow HRSD ServiceNow ITSM ServiceNow Service Portfolio Management ServiceNow CSM ServiceNow Developer ServiceNow BPM ServiceNow ITOM

ServiceNow CMDB,ServiceNow ConnectedOps,ServiceNow CSM,ServiceNow DevOps,ServiceNow FSM,ServiceNow FSO,ServiceNow HRSD,ServiceNow ITAM-HAM,ServiceNow ITAM-SAM,ServiceNow ITOM-Discovery,ServiceNow ITOM-

we are looking for Servicenow Developer can work from Home (WFH) 10 +Years of Development experience in ServiceNow. Conceptualize design, develop, and implement solutions using the ServiceNow Platform. evaluate, and implement new features.

We are seeking a highly motivated and technically skilled Business Analyst with experience in IT asset discovery tools. The candidate will play a key role in supporting the configuration, optimization, and business alignment including CMDB population, asset mapping, and data quality assurance. Key Responsibilities: Gather and analyze business and technical requirements related to IT asset discovery and configuration management. Collaborate with IT infrastructure, operations, and application teams to ensure accurate discovery and service mapping Configure, monitor, and validate the output of scans, including troubleshooting inaccuracies or gaps in CI data. Perform data validation, cleansing, and normalization to maintain CMDB accuracy and integrity. Develop and maintain process documentation, including workflows, technical specifications, BRDs, and FRDs. Assist in integrating with ITSM tools such as ServiceNow, BMC Remedy, or Jira. Support audits and compliance initiatives by ensuring accurate discovery and asset lifecycle tracking. Required Skills and Qualifications: 3+ years of experience as a Business Analyst in IT Operations, Infrastructure, or Asset Management. Hands-on experience with Virima Discovery (preferred) or similar tools like ServiceNow Discovery, BMC Discovery, Lansweeper, etc. Solid understanding of IT infrastructure components: servers, networks, databases, operating systems, and cloud services. Familiarity with CMDB, ITAM, and service dependency mapping. Proficiency in data analysis tools (e.g., Excel, SQL, Power BI) for discovery data validation. Working knowledge of networking protocols (e.g., SNMP, WMI, SSH, API integrations). Strong documentation and communication skills to translate technical data for non-technical stakeholders. ITIL Foundation certification (preferred). Nice to Have: Scripting experience (PowerShell, Bash, or Python). Experience integrating discovery data with ServiceNow CMDB. Exposure to compliance, audit, or regulatory reporting environments.

Job Summary : Seeking an experienced ServiceNow ITOM Developer to design, implement, and optimize IT Operations Management (ITOM) solutions. Key focus areas include Discovery, Service Mapping, Event Management, and Orchestration. Responsibilities: Configure and customize ITOM modules and workflows. Develop integrations using APIs, MID servers, and other tools. Optimize CMDB for accurate asset and service data. Troubleshoot ITOM configurations and ensure system performance. Collaborate with stakeholders to align ITOM solutions with business needs. Qualifications: Bachelor's degree in IT or related field. 3+ years of ServiceNow ITOM experience (Discovery, Service Mapping, Event Management). Proficient in scripting (JavaScript, PowerShell, Python). Strong knowledge of ITIL, APIs (REST/SOAP), and IT infrastructure. Preferred Skills: ServiceNow ITOM certification. Experience with cloud platforms (AWS, Azure, GCP). Familiarity with DevOps tools. Key Skills: ITOM module configuration and CMDB optimization. Integration development and API usage. Troubleshooting and performance tuning.

Service Now Job Description Basic Qualifications: Minimum 5 years experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 8-10 years is desired. Must have worked on Web Services Integration (SOAP, REST) Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well. Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions. System/Process Automation (Orchestration) experience Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML Excellent communication skills Understanding of ITIL framework. Job Description: Adapts existing methods and procedures to create possible solutions to complex requirements. Lead and enrich the teamof 5-7 or more technical resources. Uses considerable judgment to determine solution on complex problems. Must be able to manage multiple small to large scale projects on Service Now Duties may include: Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations Obtain and analyze business requirements and document technical solutions Develop, design and rollout new application modules, workflows and catalog requests Research new functionality and recommend solutions that deliver customer value Provide escalated support on technical issues to team members who are working service now implementations Candidates should demonstrate experience in the following areas: Design and delivery of complex technical solutions based on the ServiceNow platform Leadership skills in technical initiatives Generating detailed documentation Communications that clearly articulate solutions and the ability to perform demonstrations. Preferred Skills: Experience implementing systems using the Agile/Scrum methodology Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design ITIL certification is a plus ServiceNow certifications such asCSA, CIS and CAD are must. Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired